Cronologia delle interruzioni di Gong

1. 4 agosto 2026 alle ore 00:30 UTCinvestigating

   Attualmente stiamo indagando sui guasti di connessione che interessano i clienti utilizzando l'integrazione MCP di Gong (tra cui Claude e altri client compatibili con MCP).

2. 4 agosto 2026 alle ore 01:29 UTCidentified

   Abbiamo identificato il problema che riguarda l'integrazione del Pcc di Gong. I clienti che utilizzano l'integrazione MCP di Gong (tra cui Claude e altri client compatibili con MCP) possono sperimentare guasti di connessione e richieste di chiamate degli strumenti fallite. Attualmente stiamo lavorando per distribuire una correzione e forniremo un altro aggiornamento non appena ulteriori informazioni saranno disponibili.

3. 4 agosto 2026 alle ore 03:29 UTCresolved

   The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 luglio 2026 alle ore 08:46 UTCinvestigating

   Stiamo attualmente indagando su un problema che riguarda l'accesso all'applicazione Gong. Impatto: Gli utenti di tutti gli ambienti possono sperimentare guasti di accesso o timeout di autenticazione. Stato: Il nostro team di ingegneri sta indagando attivamente sulla causa principale. Next Update: Forniamo un altro aggiornamento il prima possibile.

2. 27 luglio 2026 alle ore 08:54 UTCinvestigating

   Stiamo attualmente indagando su un problema che riguarda l'accesso all'applicazione Gong. Impatto: Gli utenti di tutti gli ambienti che tentano di accedere all'utilizzo di Office 365 possono sperimentare guasti di accesso o timeout di autenticazione. Stato: Il nostro team di ingegneri sta indagando attivamente sulla causa principale. Next Update: Forniamo un altro aggiornamento il prima possibile.

3. 27 luglio 2026 alle ore 09:18 UTCidentified

   Abbiamo identificato il problema che riguarda l'app Gong. Un sottoinsieme di utenti in tutti gli ambienti che tentano di accedere all'utilizzo di Office 365 può provare errori di accesso o timeout di autenticazione. Attualmente stiamo lavorando a una soluzione. Forneremo un altro aggiornamento non appena ulteriori informazioni saranno disponibili

4. 27 luglio 2026 alle ore 10:05 UTCresolved

   Questo problema è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 luglio 2026 alle ore 21:03 UTCidentified

   Abbiamo identificato il problema che riguarda il trattamento delle chiamate. Gli utenti negli Stati Uniti possono sperimentare ritardi nell'elaborazione delle chiamate. Sono stati dispiegati i sistemi. Prossimo aggiornamento in 30 minuti.

2. 21 luglio 2026 alle ore 21:37 UTCmonitoring

   Abbiamo implementato una correzione e attualmente monitoriamo le prestazioni del sistema.

3. 21 luglio 2026 alle ore 22:14 UTCresolved

   Il problema è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 14:33 UTCidentified

   Stiamo indagando i rapporti di problemi con l'estensione Gong e stiamo lavorando per risolverli per gli utenti interessati.

2. 14 luglio 2026 alle ore 16:27 UTCidentified

   Abbiamo identificato il problema che riguarda l'estensione Gong (specificamente la versione 1.0.76). Un sottoinsieme di utenti Salesforce può sperimentare problemi con l'estensione non rispondente o non caricabile. Attualmente stiamo implementando una correzione, che stimamo sarà disponibile per tutti gli utenti in poche ore. Nel frattempo, gli utenti interessati possono disinstallare e reinstallare l'estensione per risolvere il problema immediatamente.

3. 15 luglio 2026 alle ore 04:00 UTCresolved

   Il problema che riguarda l'estensione Gong è stato completamente risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 luglio 2026 alle ore 10:45 UTCinvestigating

   We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.

2. 13 luglio 2026 alle ore 10:48 UTCresolved

   The issue has been resolved.

1. 12 luglio 2026 alle ore 09:27 UTCinvestigating

   We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.

2. 12 luglio 2026 alle ore 09:59 UTCresolved

   Gong platform is fully operational.

1. 1 luglio 2026 alle ore 05:05 UTCinvestigating

   We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.

2. 1 luglio 2026 alle ore 05:22 UTCresolved

   The issue has been resolved.

1. 29 giugno 2026 alle ore 13:31 UTCinvestigating

   We are currently investigating an issue causing delayed event synchronization to the CRM. This is a limited-scope incident, and our engineering team is actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. 29 giugno 2026 alle ore 17:27 UTCinvestigating

   We are continuing to investigate an issue causing delayed event synchronization to the CRM. A subset of users in the US-hosted environment may experience delays with CRM synchronization. Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.

3. 29 giugno 2026 alle ore 19:55 UTCidentified

   We have identified the issue causing the CRM synchronization delays. A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization. We are currently actively working to resolve the issue. Next update as soon as more information becomes available.

4. 1 luglio 2026 alle ore 16:06 UTCmonitoring

   We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available.

5. 2 luglio 2026 alle ore 20:21 UTCresolved

   The issue has been resolved.

1. 22 giugno 2026 alle ore 14:40 UTCidentified

   We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment. Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.

2. 22 giugno 2026 alle ore 22:21 UTCresolved

   The issue has been resolved.

1. 16 giugno 2026 alle ore 12:15 UTCinvestigating

   We are currently investigating an issue affecting the Call page. Users in the US-hosted environment may experience issues where they are unable to play recorded meetings. Our engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. 16 giugno 2026 alle ore 12:50 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. 16 giugno 2026 alle ore 12:55 UTCresolved

   The incident has been resolved

1. 15 giugno 2026 alle ore 17:02 UTCinvestigating

   **Investigating:** Our Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions. We are investigating the root cause

2. 15 giugno 2026 alle ore 18:40 UTCresolved

   **Problem**: Our Google app lost access, preventing all read and write operations for email and calendar integrations. **Impact**: Customers were unable to send emails, connect their Google accounts, or sync calendar events due to a complete loss of Google integration access. **Steps to resolve**: We are monitoring and have observed emails being ingested again and google access is restored

1. 10 giugno 2026 alle ore 11:01 UTCinvestigating

   We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application. Our team is actively working to identify the root cause and restore functionality as quickly as possible.

2. 10 giugno 2026 alle ore 12:05 UTCmonitoring

   A fix has been implemented, and we are seeing signs of recovery, please refresh your browser. Users should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved.

3. 10 giugno 2026 alle ore 20:36 UTCresolved

   The issue has been resolved.

1. 9 giugno 2026 alle ore 14:55 UTCidentified

   We have identified the issue affecting the Admin center. Administrators may experience technical errors or incorrect routing when clicking the button to access the admin center. We are currently deploying a fix to resolve this behavior. Next update in 40 minutes.

2. 9 giugno 2026 alle ore 15:48 UTCresolved

   The issue affecting the Admin center has been resolved. Administrators are now able to successfully navigate to the admin center without encountering URL or routing errors.

3. 9 giugno 2026 alle ore 19:33 UTCmonitoring

   We're still working on a fix. Some pages within the admin center may not be accessible.

4. 9 giugno 2026 alle ore 22:46 UTCresolved

   The issue has been fully resolved.

1. 3 giugno 2026 alle ore 14:35 UTCmonitoring

   We are actively tracking a widespread outage with Webex. As a result, some users may experience difficulties joining or hosting their own meetings. Additionally, this outage is impacting our call recording system, causing a limited number of customer calls to fail to record. We are closely monitoring Webex’s response to this system outage and will provide updates as they become available.

2. 3 giugno 2026 alle ore 17:44 UTCresolved

   The issue has been resolved.

1. 2 giugno 2026 alle ore 13:46 UTCinvestigating

   We are currently investigating an issue impacting Google Meet recordings. During this time, some Google Meet calls may not be recorded. Our team is actively working to identify the root cause and restore normal service as quickly as possible.

2. 2 giugno 2026 alle ore 18:40 UTCmonitoring

   We identified a recent change in Google Meet that’s impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity.

3. 2 giugno 2026 alle ore 20:50 UTCmonitoring

   We identified a recent change in Google Meet that's impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity. As a backup, we recommend manually recording your meeting so you can upload it afterward in case the call wasn’t captured by Gong.

4. 3 giugno 2026 alle ore 14:21 UTCresolved

   The issue has been resolved.

1. 31 maggio 2026 alle ore 09:56 UTCinvestigating

   We are currently investigating an issue affecting the Forecast module. Users may experience issues accessing or using any Forecast features. We will provide another update as soon as more information is available

2. 31 maggio 2026 alle ore 10:43 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. 31 maggio 2026 alle ore 10:44 UTCresolved

   The issue has been resolved.

1. 29 maggio 2026 alle ore 18:14 UTCinvestigating

   We are currently investigating an issue affecting telephony ingestion. Customers may experience delays in telephony ingestion. We will provide another update in 30 minutes.

2. 29 maggio 2026 alle ore 18:51 UTCinvestigating

   We are continuing to investigate the issue affecting telephony systems, as well as email and call synchronization. Customers may experience delays across these services. We will provide another update in 60 minutes.

3. 29 maggio 2026 alle ore 20:35 UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

4. 29 maggio 2026 alle ore 22:33 UTCresolved

   The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal.

1. 13 maggio 2026 alle ore 13:28 UTCinvestigating

   We are currently investigating an issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We will provide another update as soon as more information is available

2. 13 maggio 2026 alle ore 14:00 UTCidentified

   We have identified the issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We are currently working on a fix and will provide another update as more information becomes available.

3. 13 maggio 2026 alle ore 16:00 UTCresolved

   The issue has been resolved.

1. 12 maggio 2026 alle ore 09:16 UTCinvestigating

   We are currently investigating an issue affecting the Mobile app. Users may experience issues accessing meeting recorder functionality. We will provide another update as soon as more information is available.

2. 12 maggio 2026 alle ore 10:48 UTCmonitoring

   We have implemented a fix to resolve the issues affecting the meeting recorder functionality within the mobile app. We are currently monitoring system performance to ensure full stability is maintained across all accounts.

3. 12 maggio 2026 alle ore 11:19 UTCresolved

   The incident has been resolved

1. 8 maggio 2026 alle ore 06:00 UTCinvestigating

   We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.

2. 8 maggio 2026 alle ore 06:24 UTCmonitoring

   We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.

3. 8 maggio 2026 alle ore 06:39 UTCresolved

   The incident has been resolved