Cronologia delle interruzioni di Great Minds Affirm

1. 18 agosto 2026 alle ore 17:09 UTCinvestigating

   Il team sta attualmente indagando su un problema che colpisce gli utenti di insegnanti e amministratori quando si cerca di accedere ai report di valutazione. Questo viene indagato con alta priorità e gli aggiornamenti seguiranno come progressi del lavoro.

2. 18 agosto 2026 alle ore 17:21 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 18 agosto 2026 alle ore 17:43 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 giugno 2026 alle ore 12:19 UTCinvestigating

   We are currently investigating an issue affecting the digital platform that is preventing assessments from loading. Users may encounter a blank page when attempting to access the assessments area. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

2. 10 giugno 2026 alle ore 13:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 giugno 2026 alle ore 13:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 giugno 2026 alle ore 13:41 UTCresolved

   This incident has been resolved.

1. 27 gennaio 2026 alle ore 13:07 UTCinvestigating

   The team is currently investigating an issue impacting users trying to access the Great Minds Digital Platform. This is being investigated with high priority and updates will follow as work progresses.

2. 27 gennaio 2026 alle ore 13:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 gennaio 2026 alle ore 14:57 UTCresolved

   This incident has been resolved.

1. 20 gennaio 2026 alle ore 15:32 UTCresolved

   From 9:55am - 10:15am Eastern, users may have experienced errors or slowness accessing the Great Minds digital platform. An investigation was completed and the issue has been resolved.

1. 20 ottobre 2025 alle ore 14:48 UTCmonitoring

   We are monitoring the AWS Outage and the impact on Great Minds Digital Platform. Right now, notable impact is: - Content/Assessment interactives are not working - Single Sign On from partners intermittently fails - Slowness/Latency throughout the platform If further impact is discovered we will update the status page for awareness, otherwise the larger event can be monitored here: https://health.aws.amazon.com/health/status.

2. 20 ottobre 2025 alle ore 18:13 UTCmonitoring

   We are continuing to closely monitor the situation with our cloud provider (AWS) and their ongoing outage impacting Internet services across the web. We still are seeing slowness and occasional login failures on Great Minds' digital platform and expect that to continue until AWS resolves the underlying issues.

3. 21 ottobre 2025 alle ore 03:39 UTCidentified

   AWS has resolved the main underlying issue. However, there still remains an AWS issue affecting our services. We are working with Amazon Web Services support engineers to identify and resolve the issue. In the meantime users will not be able to login or use the platform.

4. 21 ottobre 2025 alle ore 10:31 UTCresolved

   Working with AWS support we have resolved the issue as of 1am Eastern today. All major functionality is restored.

1. 15 ottobre 2025 alle ore 16:02 UTCinvestigating

   The Great Minds team is investigating an issue that is impacting the authentication into or navigating of the digital platform. More information will be posted as the investigation progresses.

2. 15 ottobre 2025 alle ore 16:25 UTCidentified

   Intermittent errors continue to occur after the first fix attempt. The team continues to investigate a permanent fix.

3. 15 ottobre 2025 alle ore 16:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 ottobre 2025 alle ore 17:11 UTCresolved

   This incident has been resolved.

1. 14 ottobre 2025 alle ore 15:26 UTCresolved

   Resolved - Between 1:15 PM and 3:15 PM Eastern on October 13, some users experienced issues in Eureka Math Navigator where images did not display correctly and PDFs were temporarily inaccessible. Our team identified and implemented a permanent fix. All services are now fully operational.

1. 27 agosto 2025 alle ore 16:01 UTCresolved

   There was an incident on the Digital Platform that impacted user access and active sessions. Services were quickly restored and monitoring continues to make sure it does not happen again.

1. 20 agosto 2025 alle ore 22:40 UTCinvestigating

   The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.

2. 20 agosto 2025 alle ore 22:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 agosto 2025 alle ore 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20 agosto 2025 alle ore 22:48 UTCresolved

   This incident has been resolved.

1. 15 agosto 2025 alle ore 15:57 UTCinvestigating

   The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.

2. 15 agosto 2025 alle ore 19:02 UTCresolved

   This incident has been resolved.

1. 8 agosto 2025 alle ore 18:43 UTCinvestigating

   The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.

2. 8 agosto 2025 alle ore 19:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 agosto 2025 alle ore 19:32 UTCresolved

   This incident has been resolved.

1. 6 luglio 2025 alle ore 20:50 UTCmonitoring

   We are continuing to work on planned site maintenance. You may continue to have intermittent downtime until we complete the work.

2. 6 luglio 2025 alle ore 23:00 UTCresolved

   This incident has been resolved.

1. 6 luglio 2025 alle ore 17:03 UTCinvestigating

   Scheduled maintenance is complete. All systems have been restored and are now operational. We are currently monitoring to ensure everything is functioning as expected.

2. 6 luglio 2025 alle ore 17:03 UTCmonitoring

   Scheduled maintenance is complete. All systems have been restored and are now operational. We are currently monitoring to ensure everything is functioning as expected.

3. 6 luglio 2025 alle ore 18:15 UTCresolved

   Maintenance work has completed and the work window is being closed.

1. 17 giugno 2025 alle ore 19:22 UTCresolved

   Just before 3:00pm Eastern Great Minds Digital Platform had a login incident that impacted anyone trying to authenticate to the Digital Platform. The root cause was found and fixed quickly. Anyone that was already on the platform before this incident started would not have been impacted.

1. 30 maggio 2025 alle ore 19:17 UTCinvestigating

   Great Minds Digital Platform login is giving an error which the team has already found the root cause for. A fix is being worked on and will be applied ASAP.

2. 30 maggio 2025 alle ore 19:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 maggio 2025 alle ore 19:38 UTCresolved

   This incident has been resolved.

1. 4 marzo 2025 alle ore 13:38 UTCinvestigating

   The team is currently investigating an issue impacting teacher and administrator users when trying to access the Affirm application. This is being investigated with high priority and updates will follow as work progresses.

2. 4 marzo 2025 alle ore 14:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 marzo 2025 alle ore 15:37 UTCidentified

   The team continues to work on fix development for the Affirm incident. We will continue to post updates as this work continues.

4. 4 marzo 2025 alle ore 16:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4 marzo 2025 alle ore 16:23 UTCresolved

   This incident has been resolved.

1. 3 marzo 2025 alle ore 13:57 UTCidentified

   An issue with one of our partners may be preventing users of Affirm and the Digital Platform from completing assessments. We are monitoring the status of the partner issue and will update here as and when we have additional information. See https://status.learnosity.com/ for live updates.

2. 3 marzo 2025 alle ore 15:31 UTCresolved

   This incident has been resolved per update to https://status.learnosity.com/

1. 9 gennaio 2025 alle ore 13:47 UTCidentified

   An issue with one of our partners may be preventing users of Affirm and the Digital Platform from loading assessments. We are monitoring the status of the partner issue and will update here as and when we have additional information. See https://status.learnosity.com/ for live updates.

2. 9 gennaio 2025 alle ore 15:00 UTCresolved

   This incident has been resolved per update to https://status.learnosity.com/

1. 13 dicembre 2024 alle ore 15:46 UTCresolved

   Approximately between 8:00pm - 10:30pm Eastern on 12/12/24, users were unable to login to the Great Minds Digital Platform. After further investigation it was discovered the root cause stemmed from an incident at AWS, with a service that is critical to authentication. For reference here is the incident from the AWS status page: https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/COGNITO/AWS_COGNITO_OPERATIONAL_ISSUE/AWS_COGNITO_OPERATIONAL_ISSUE_5F929_650A31F569A

1. 2 dicembre 2024 alle ore 16:26 UTCidentified

   There is currently a known issue impacting Eureka Math Squared and the Analyze reports which the Great Minds team is working on with high priority. As teachers score and close assessments, the reporting data does not display in the platform. There is no data loss. The root cause has been discovered and a resolution is being worked on. Further updates to follow.

2. 2 dicembre 2024 alle ore 17:44 UTCidentified

   We are working to restore the Analyze feature for Eureka Math Squared as quickly as possible. There is no data loss. We expect restoration of the reports will not occur today. We will update with a projection of when the reports will be restored by end of day today.

3. 3 dicembre 2024 alle ore 01:03 UTCidentified

   We expect Analyze to be restored by Wednesday morning. The process to migrate the data for reports is proceeding. We are monitoring it closely and have tuned it as much as we can at this time. We will update again if our projected restoration time changes or by end of day Tuesday to confirm we are still on track for a Wednesday restoration time.

4. 4 dicembre 2024 alle ore 01:20 UTCidentified

   We are still expecting Analyze to be fully restored tomorrow morning. Some reports may be partially loaded. Some may be completely loaded. We expect all reports for all teachers and classes to be functional tomorrow morning. We will update again when we confirm that reports are fully operational for Eureka Math Squared.

5. 4 dicembre 2024 alle ore 14:42 UTCresolved

   The fix for Analyze reports has been completed and the data refreshed. Completed assessments are again showing up under the Analyze tab with the expected submission data.