Cronologia delle interruzioni di Green Cloud Technologies

1. 3 settembre 2026 alle ore 16:20 UTCresolved

   11:11 Gli ingegneri di sistemi hanno migrato tutte le comunicazioni dei clienti di Green Cloud Defense legacy nel nostro strumento di comunicazione globale. A partire da oggi, 3 settembre 2026, abbiamo il tramonto sul sito: https://status.grncld.net/. Tutte le future notifiche di manutenzione e incidente saranno comunicate tramite il portale clienti in 11:11 Systems. Se non hai già optato per queste future comunicazioni di manutenzione e incidente, utilizza il link qui sotto per imparare a opt-in per queste comunicazioni. Come attivare e sottoscrivere le notifiche tramite l'app Account: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app Se avete bisogno di aiuto, si prega di contattare il vostro 11:11 Systems Service Manager (disponibile nella home page Account App).

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 settembre 2026 alle ore 16:09 UTCresolved

   11:11 Gli ingegneri di sistemi migrano tutte le comunicazioni dei clienti di Green Cloud Defense legacy nel nostro strumento di comunicazione globale. Tramonto il sito: https://status.grncld.net/ e transizione tutte le notifiche di manutenzione e incidenti al vostro portale clienti il 3 settembre 2026. I clienti saranno tenuti a opt-in per future notifiche di manutenzione e incidenti. Si prega di utilizzare il link qui sotto per imparare a opt-in per queste comunicazioni. Se avete bisogno di aiuto, si prega di contattare il vostro 11:11 Systems Service Manager (disponibile nella home page Account App). Come attivare e sottoscrivere le notifiche tramite l'app Account: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 31 agosto 2026 alle ore 19:13 UTCresolved

   11:11 Gli ingegneri di sistemi migrano tutte le comunicazioni dei clienti di Green Cloud Defense legacy nel nostro strumento di comunicazione globale. Tramonto il sito: https://status.grncld.net/ e transizione tutte le notifiche di manutenzione e incidenti al vostro portale clienti il 3 settembre 2026. I clienti saranno tenuti a opt-in per future notifiche di manutenzione e incidenti. Si prega di utilizzare il link qui sotto per imparare a opt-in per queste comunicazioni. Se avete bisogno di aiuto, si prega di contattare il vostro 11:11 Systems Service Manager (disponibile nella home page Account App). Come attivare e sottoscrivere le notifiche tramite l'app Account: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 26 agosto 2026 alle ore 13:19 UTCresolved

   11:11 Gli ingegneri di sistemi migrano tutte le comunicazioni dei clienti di Green Cloud Defense legacy nel nostro strumento di comunicazione globale. Tramonto il sito: https://status.grncld.net/ e transizione tutte le notifiche di manutenzione e incidenti al vostro portale clienti il 3 settembre 2026. I clienti saranno tenuti a opt-in per future notifiche di manutenzione e incidenti. Si prega di utilizzare il link qui sotto per imparare a opt-in per queste comunicazioni. Se avete bisogno di aiuto, si prega di contattare il vostro 11:11 Systems Service Manager (disponibile nella home page Account App). Come attivare e sottoscrivere le notifiche tramite l'app Account: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 agosto 2026 alle ore 16:23 UTCresolved

   11:11 Gli ingegneri di sistemi migrano tutte le comunicazioni dei clienti di Green Cloud Defense legacy nel nostro strumento di comunicazione globale. Tramonto il sito: https://status.grncld.net/ e transizione tutte le notifiche di manutenzione e incidenti al vostro portale clienti il 3 settembre 2026. I clienti saranno tenuti a opt-in per future notifiche di manutenzione e incidenti. Si prega di utilizzare il link qui sotto per imparare a opt-in per queste comunicazioni. Se avete bisogno di aiuto, si prega di contattare il vostro 11:11 Systems Service Manager (disponibile nella home page Account App). Come attivare e sottoscrivere le notifiche tramite l'app Account: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 26 maggio 2026 alle ore 16:21 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 25 maggio 2026 alle ore 01:57 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 9:40 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 19 maggio 2026 alle ore 16:44 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 15 maggio 2026 alle ore 15:47 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 28 aprile 2026 alle ore 17:23 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 18 marzo 2026 alle ore 18:39 UTCidentified

   11:11 engineers have identified an issue affecting VPG's replicating to the Houston environment. VPG's will have an error message indicating no connection to VCD, however replication is still happening. Engineers have engaged the vendor for this issue.

2. 18 marzo 2026 alle ore 19:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 marzo 2026 alle ore 21:19 UTCresolved

   This incident has been resolved.

1. 15 dicembre 2025 alle ore 21:18 UTCidentified

   Due to a failure of a hypervisor compute node in our Houston data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 4:16 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

2. 15 dicembre 2025 alle ore 21:29 UTCresolved

   This incident has been resolved.

1. 3 novembre 2025 alle ore 22:54 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:54 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 31 ottobre 2025 alle ore 15:52 UTCresolved

   Due to a failure of a hypervisor compute node in our Nashville data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 11:42 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 6 settembre 2025 alle ore 17:55 UTCresolved

   Due to a failure of a hypervisor compute node in our Greenville, SC data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 1:52pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 2 settembre 2025 alle ore 14:26 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta Datacenter supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 10:11 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 18 agosto 2025 alle ore 19:35 UTCinvestigating

   We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.

2. 19 agosto 2025 alle ore 15:54 UTCresolved

   Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

1. 18 luglio 2025 alle ore 20:21 UTCinvestigating

   11:11 Engineers are currently aware of an issue with one of the repositories supporting this location. While engineers work to clear this issue, we recommend that if customers have a backup job that is failing to this location, run a full backup of their job.

2. 22 luglio 2025 alle ore 21:47 UTCinvestigating

   11:11 Engineers continue to work on the affected repository in this location. We will provide further updates as they are available.

3. 26 agosto 2025 alle ore 15:02 UTCresolved

   This incident has been resolved.

1. 10 giugno 2025 alle ore 17:55 UTCinvestigating

   Engineers are aware of an issue current in the GSP datacenter and are currently investigating.

2. 10 giugno 2025 alle ore 19:08 UTCidentified

   11:11 engineers have identified the issue in the Greenville datacenter and are working to remediate. Customers should start to see some recovery, but full recovery will take additional time as engineers continue to work through this incident.

3. 10 giugno 2025 alle ore 20:21 UTCidentified

   11:11 engineers are currently rebooting hosts in this environment to aid in recovery. Some customer VM's may be rebooted as part of that process. Another update will be posted once reboots are completed.

4. 10 giugno 2025 alle ore 21:51 UTCmonitoring

   11:11 engineers completed host reboots and have confirmed systems are is now normal. All customer functionality has been restored. Engineers will monitor the environment for continued stability.

5. 11 giugno 2025 alle ore 21:37 UTCresolved

   The environment has remained stable and all services continue to remain operational. This incident is now resolved. If you have any questions, please contact our Support Helpdesk for additional assistance. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.

1. 16 maggio 2025 alle ore 21:50 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta, GA data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:45pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.