Cronologia delle interruzioni di Helloid

1. 28 agosto 2026 alle ore 12:27 UTCinvestigating

   Attualmente stiamo vivendo problemi con relazioni elastiche. L'accesso a Elastic funziona come previsto, ma i rapporti non possono essere visualizzati. Stiamo indagando sul problema. L'utilizzo dell'API non dovrebbe essere influenzato.

2. 28 agosto 2026 alle ore 18:13 UTCresolved

   Il problema è stato risolto. Continueremo a monitorare la situazione per garantire che tutto rimanga stabile.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 agosto 2026 alle ore 14:29 UTCinvestigating

   Attualmente stiamo vivendo problemi con la consegna e-mail ai domini @live.nl, @msn.com, @outlook.com e @hotmail.com a causa di un problema al nostro fornitore di posta. Le email che sono già state inviate sono in una coda di riprovazione e verranno consegnate automaticamente una volta che il problema è stato risolto. Il nostro fornitore di posta è a conoscenza del problema e sta indagando attivamente. Forniremo un aggiornamento non appena ulteriori informazioni saranno disponibili.

2. 6 agosto 2026 alle ore 14:18 UTCresolved

   The incident has been resolved, mails are being delivered again.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 luglio 2026 alle ore 15:05 UTCinvestigating

   Attualmente stiamo sperimentando un outage che interessa i portali di accesso di HelloID WUS. Stiamo indagando sulla causa principale e forniremo un aggiornamento non appena ulteriori informazioni sono disponibili.

2. 23 luglio 2026 alle ore 15:47 UTCinvestigating

   HelloID è attualmente interessato da un problema nella regione di Azure West Stati Uniti che sta influenzando le applicazioni web. Stiamo monitorando lo stato di Azure e forniremo un aggiornamento attraverso questo incidente quando sono disponibili nuove informazioni.

3. 23 luglio 2026 alle ore 16:07 UTCinvestigating

   Microsoft Azure ha ora aggiornato anche la sua pagina di stato per quanto riguarda il problema in corso. È possibile accedere alla pagina di stato qui: https://azure.status.microsoft/en-gb/status Stiamo continuando a monitorare la situazione e fornire ulteriori aggiornamenti non appena ulteriori informazioni diventano disponibili.

4. 23 luglio 2026 alle ore 19:17 UTCmonitoring

   I portali HelloID sono di nuovo disponibili. Continuiamo a monitorare attentamente il servizio per garantire la stabilità. Microsoft Azure ha riferito che un recente cambiamento è stato fortemente correlato con il problema e che le azioni rollback sono attualmente in corso. La telemetria Azure mostra segni iniziali di recupero, e Microsoft sta monitorando la salute del servizio e il recupero del traffico.

5. 24 luglio 2026 alle ore 06:19 UTCresolved

   I portali HelloID sono stati completamente operativi e stabili per qualche tempo. Nessun ulteriore impatto è stato osservato, e questo incidente è ora risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 15:53 UTCinvestigating

   Attualmente non vengono riflesse nuove variabili di automazione e gli aggiornamenti recenti ai valori variabili esistenti. Le variabili di automazione esistenti rimangono disponibili durante l'esecuzione dello script, ma continuano a utilizzare i valori precedenti invece di quelli aggiornati. Le attività di automazione programmate non sono interessate da questo problema. Il nostro team sta attivamente indagando sulla causa principale e lavorando su una risoluzione. Forniremo ulteriori aggiornamenti non appena ulteriori informazioni saranno disponibili.

2. 14 luglio 2026 alle ore 18:34 UTCmonitoring

   Abbiamo implementato una soluzione che risolve questo problema. Se continui a sperimentare problemi con variabili di automazione che non riflettono valori appena creati o aggiornati, crei un biglietto attraverso il portale selfservice TOPdesk. Il nostro team di supporto studierà la vostra situazione e vi assisterà il più rapidamente possibile.

3. 15 luglio 2026 alle ore 10:20 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 12 giugno 2026 alle ore 06:53 UTCinvestigating

   Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.

2. 12 giugno 2026 alle ore 09:12 UTCinvestigating

   Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.

3. 12 giugno 2026 alle ore 10:21 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 giugno 2026 alle ore 13:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 15 giugno 2026 alle ore 07:18 UTCresolved

   The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.

1. 8 giugno 2026 alle ore 14:24 UTCinvestigating

   SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.

2. 10 giugno 2026 alle ore 07:14 UTCidentified

   The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.

3. 10 giugno 2026 alle ore 08:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 giugno 2026 alle ore 13:28 UTCresolved

   This incident has been resolved.

1. 14 aprile 2026 alle ore 13:51 UTCidentified

   At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.

2. 14 aprile 2026 alle ore 14:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 aprile 2026 alle ore 13:57 UTCresolved

   This incident has been resolved.

1. 14 aprile 2026 alle ore 11:22 UTCinvestigating

   At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.

2. 14 aprile 2026 alle ore 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 aprile 2026 alle ore 12:56 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 15 aprile 2026 alle ore 13:57 UTCresolved

   This incident has been resolved.

1. 14 aprile 2026 alle ore 11:19 UTCidentified

   At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue

2. 14 aprile 2026 alle ore 12:55 UTCidentified

   We are continuing to work on a fix for this issue.

3. 15 aprile 2026 alle ore 13:53 UTCmonitoring

   A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.

4. 16 aprile 2026 alle ore 13:07 UTCresolved

   This incident has been resolved.

1. 2 aprile 2026 alle ore 09:02 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 2 aprile 2026 alle ore 10:08 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 19 marzo 2026 alle ore 13:16 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 marzo 2026 alle ore 11:01 UTCidentified

   We have rolled out a hotfix to mitigate the impact of these issues. We are closely monitoring the situation and will continue to actively monitor performance.

3. 20 marzo 2026 alle ore 16:03 UTCmonitoring

   A new hotfix has been deployed. We expect this to improve the degraded performance, and under normal usage conditions, regular performance levels should be restored.

4. 25 marzo 2026 alle ore 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 2 marzo 2026 alle ore 12:55 UTCidentified

   At the moment, the Built-in Azure AD Actions cannot be executed. We are aware of the issue and are currently working on a hotfix to resolve it. We apologize for the inconvenience.

2. 2 marzo 2026 alle ore 13:30 UTCresolved

   A hotfix has been implemented, and the actions should now be executed successfully again. We'll keep monitoring the situation.

1. 25 febbraio 2026 alle ore 11:05 UTCmonitoring

   We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com. To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible. For more information about the original incident, please refer to: https://helloid.statuspage.io/incidents/n6pl5ykzxv45 We will keep you informed of further developments via the status page.

2. 26 febbraio 2026 alle ore 14:14 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID. As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.

1. 24 febbraio 2026 alle ore 09:06 UTCinvestigating

   We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

2. 26 febbraio 2026 alle ore 08:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 febbraio 2026 alle ore 13:32 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.

1. 21 febbraio 2026 alle ore 09:56 UTCidentified

   We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

2. 23 febbraio 2026 alle ore 10:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 marzo 2026 alle ore 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 20 febbraio 2026 alle ore 09:04 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 febbraio 2026 alle ore 09:44 UTCmonitoring

   A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.

3. 20 febbraio 2026 alle ore 15:11 UTCresolved

   This incident has been resolved.

1. 10 dicembre 2025 alle ore 12:01 UTCidentified

   We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix. In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.

2. 10 dicembre 2025 alle ore 12:19 UTCidentified

   We are continuing to work on a fix for this issue.

3. 11 dicembre 2025 alle ore 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 dicembre 2025 alle ore 08:01 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 18 novembre 2025 alle ore 12:03 UTCidentified

   We are experiencing network issues in HelloID due to Global Cloudflare network issues. More information can be found on this page - https://www.cloudflarestatus.com/

2. 18 novembre 2025 alle ore 17:51 UTCresolved

   Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency.

1. 12 novembre 2025 alle ore 12:50 UTCinvestigating

   At this moment, we're experiencing slow responses within HelloID. We're investigating the issue.

2. 12 novembre 2025 alle ore 13:03 UTCidentified

   The issue has been identified and a fix has been implemented

3. 12 novembre 2025 alle ore 14:24 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 9 settembre 2025 alle ore 08:33 UTCinvestigating

   We’re currently experiencing a visual bug in the field mapping interface, where all actions appear as configured. This display is incorrect and does not reflect the actual configuration. Please note: this is a visual issue only and does not impact any actions in the target system.

2. 10 settembre 2025 alle ore 08:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 settembre 2025 alle ore 08:52 UTCidentified

   We will start implementing the fix for the field mapping display issue at 11:00 CEST. No impact on system functionality is expected during this process. We’ll provide an update once the deployment is complete.

4. 10 settembre 2025 alle ore 09:30 UTCmonitoring

   A fix has been deployed to resolve the display issue in field mapping. If you don’t see the changes right away, try clearing your browser cache. We will continue to monitor the results closely.

5. 10 settembre 2025 alle ore 11:58 UTCresolved

   The visual bug in the field mapping display has been resolved. If the changes are not immediately visible, please refresh your browser cache. In case the issue persists, please contact Tools4ever support.