Cronologia delle interruzioni di Idme

1. 14 luglio 2026 alle ore 06:29 UTCinvestigating

   Servizio di terze parti che è un componente dei Servizi di Verifica sta attualmente sperimentando un outage. Stiamo lavorando con il fornitore di terze parti su una soluzione. Forniamo un aggiornamento alle 3:30 AM ET.

2. 14 luglio 2026 alle ore 07:31 UTCinvestigating

   Stiamo continuando a lavorare con il nostro fornitore di terze parti su una soluzione. Prossimo aggiornamento alle 4:30 AM ET.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 giugno 2026 alle ore 16:20 UTCresolved

   Degradation in services for text messages, delayed messages for new user consent.

1. 5 giugno 2026 alle ore 00:32 UTCresolved

   Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

1. 27 maggio 2026 alle ore 08:42 UTCinvestigating

   We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

2. 27 maggio 2026 alle ore 08:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 maggio 2026 alle ore 09:06 UTCresolved

   This incident has been resolved.

1. 26 maggio 2026 alle ore 02:45 UTCinvestigating

   We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

2. 26 maggio 2026 alle ore 03:41 UTCinvestigating

   Investigation is still in-progress. Next update at 1200AM ET.

3. 26 maggio 2026 alle ore 04:10 UTCinvestigating

   We are continuing to investigate the issue. Next update at 0100AM ET.

4. 26 maggio 2026 alle ore 05:22 UTCmonitoring

   ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

5. 26 maggio 2026 alle ore 18:29 UTCmonitoring

   Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

6. 26 maggio 2026 alle ore 22:00 UTCresolved

   Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

1. 12 maggio 2026 alle ore 15:18 UTCresolved

   At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.

1. 25 aprile 2026 alle ore 20:25 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25 aprile 2026 alle ore 21:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 aprile 2026 alle ore 21:09 UTCresolved

   This incident has been resolved.

1. 12 maggio 2026 alle ore 15:35 UTCresolved

   IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.

1. 3 aprile 2026 alle ore 16:05 UTCinvestigating

   We are currently investigating this issue.

2. 4 aprile 2026 alle ore 05:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 aprile 2026 alle ore 05:17 UTCmonitoring

   A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

4. 7 aprile 2026 alle ore 16:10 UTCresolved

   This incident has been resolved.

1. 3 febbraio 2026 alle ore 17:21 UTCinvestigating

   We are currently investigating this issue.

2. 3 febbraio 2026 alle ore 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 febbraio 2026 alle ore 17:53 UTCresolved

   This incident has been resolved.

1. 28 gennaio 2026 alle ore 19:46 UTCresolved

   The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.

1. 5 dicembre 2025 alle ore 09:12 UTCinvestigating

   We are currently investigating this issue.

2. 5 dicembre 2025 alle ore 09:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 dicembre 2025 alle ore 13:58 UTCresolved

   This incident has been resolved.

1. 2 dicembre 2025 alle ore 22:10 UTCresolved

   There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

1. 18 novembre 2025 alle ore 13:34 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.

2. 18 novembre 2025 alle ore 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 novembre 2025 alle ore 16:47 UTCresolved

   This incident has been resolved.

1. 8 ottobre 2025 alle ore 21:03 UTCinvestigating

   We are currently investigating this issue.

2. 8 ottobre 2025 alle ore 21:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 ottobre 2025 alle ore 21:48 UTCresolved

   This incident has been resolved.

1. 25 luglio 2025 alle ore 02:12 UTCinvestigating

   An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25 luglio 2025 alle ore 02:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 luglio 2025 alle ore 02:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 25 luglio 2025 alle ore 03:23 UTCresolved

   This incident has been resolved.

1. 17 giugno 2025 alle ore 01:22 UTCresolved

   We detected an service outage across the ID.me platform that occurred between 7:34 PM - 7:37 PM EDT.

1. 12 giugno 2025 alle ore 20:41 UTCinvestigating

   We are continuing to investigate this issue.

2. 12 giugno 2025 alle ore 20:46 UTCmonitoring

   All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor

3. 13 giugno 2025 alle ore 13:24 UTCresolved

   All services are working within operational parameters.

1. 21 aprile 2025 alle ore 02:46 UTCinvestigating

   We are currently investigating this issue.

2. 21 aprile 2025 alle ore 03:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 aprile 2025 alle ore 03:34 UTCresolved

   This incident has been resolved.

1. 16 aprile 2025 alle ore 19:05 UTCresolved

   We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.