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    Cronologia delle interruzioni di Intricately

    15 Intricately incidents · luglio 2019 — official updates, affected components, duration and resolution details.

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    Hardware incident with our primary database

    Inizio 29 novembre 2024 alle ore 23:17 UTC · 52m

    OutageIncidente critico
    Componenti interessati
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 29 novembre 2024 alle ore 23:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 29 novembre 2024 alle ore 23:22 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 30 novembre 2024 alle ore 00:09 UTCresolved

      This incident has been resolved.

    Availability of Intricately Platform

    Inizio 24 febbraio 2022 alle ore 17:07 UTC · 17m

    OutageIncidente critico
    Componenti interessati
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 24 febbraio 2022 alle ore 17:07 UTCinvestigating

      Our engineering team is investigating a connectivity issue affecting Intricately Platforms. Users can't currently access the Intricately platform and the Chrome Extension. We'll keep this page updated.

    2. 24 febbraio 2022 alle ore 17:18 UTCmonitoring

      The affected components are operational, and we're monitoring the results.

    3. 24 febbraio 2022 alle ore 17:25 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    Inizio 17 settembre 2021 alle ore 15:45 UTC · 5h 15m

    IssuesIncidente minore
    Componenti interessati
    Enrichment
    1. 17 settembre 2021 alle ore 15:45 UTCidentified

      We are experiencing delays enriching Salesforce records due to a large increase in enrichment requests. We're working on scaling up our capacity to bring enrichment times back down to a few seconds.

    2. 17 settembre 2021 alle ore 15:45 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 17 settembre 2021 alle ore 16:04 UTCmonitoring

      We have stabilized Salesforce record enrichment times. We'll continue to actively monitor enrichment times to ensure continued smooth operation.

    4. 17 settembre 2021 alle ore 21:00 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    Inizio 1 settembre 2021 alle ore 23:31 UTC · 23h 16m

    IssuesIncidente minore
    Componenti interessati
    Enrichment
    1. 1 settembre 2021 alle ore 23:31 UTCinvestigating

      We are currently investigating Salesforce record enrichment delays with our Salesforce Connector. We'll provide further updates as soon as we have them.

    2. 2 settembre 2021 alle ore 04:06 UTCmonitoring

      We have stabilized Salesforce record enrichment times by scaling up our infrastructure. We'll continue to actively monitor enrichment times for the next 24 hours to ensure continued smooth operation.

    3. 2 settembre 2021 alle ore 22:48 UTCresolved

      This incident has been resolved.

    Salesforce record enrichment issues

    Inizio 23 giugno 2021 alle ore 23:38 UTC · 1d 10h

    OutageIncidente maggiore
    Componenti interessati
    Enrichment
    1. 23 giugno 2021 alle ore 23:38 UTCinvestigating

      We are actively investigating intermittent Salesforce record enrichment failures. We will provide additional updates as soon as they become available.

    2. 24 giugno 2021 alle ore 13:38 UTCinvestigating

      We are deploying an emergency release this morning to give us greater visibility into the issue.

    3. 24 giugno 2021 alle ore 20:11 UTCinvestigating

      All Salesforce Lead and Account records created as of 15 minutes ago have been enriched and all enrichment failures we have encountered throughout our investigation have been due to Salesforce field validation errors (issues with the Salesforce record, unrelated to Intricately). We continue to investigate anecdotal reports of records not being enriched and will post updates as we have them.

    4. 25 giugno 2021 alle ore 10:26 UTCmonitoring

      Our Salesforce Connector has been operating smoothly for the past 36 hours without any enrichment failures or delays. All enrichment errors thus far have been attributed to Salesforce record validation errors, unrelated to the Salesforce Connector itself. We continue to closely monitor Salesforce record enrichment but, at this time, are marking this incident as resolved.

    5. 25 giugno 2021 alle ore 10:27 UTCresolved

      This incident has been resolved.

    Email delivery delays

    Inizio 13 maggio 2021 alle ore 18:16 UTC · 3h 9m

    Pending
    Componenti interessati
    Login and Signup
    1. 13 maggio 2021 alle ore 18:16 UTCinvestigating

      We are investigating reports of email delivery delays. We'll be providing updates ahere s soon as we have them.

    2. 13 maggio 2021 alle ore 21:25 UTCresolved

      All email delivery is now back to normal.

    CSV file enrichment uploads are not working

    Inizio 26 aprile 2021 alle ore 15:26 UTC · 12m

    OutageIncidente maggiore
    Componenti interessati
    List Enrichment
    1. 26 aprile 2021 alle ore 15:26 UTCinvestigating

      We are currently investigating this issue. Note: Enriching domains by pasting them directly into intricately.com continues to work without issue.

    2. 26 aprile 2021 alle ore 15:38 UTCresolved

      This incident has been resolved and all enrichment services are operational.

    Smart Lists are currently unavailable

    Inizio 11 gennaio 2021 alle ore 19:29 UTC · 33m

    OutageIncidente critico
    Componenti interessati
    Smart Lists
    1. 11 gennaio 2021 alle ore 19:29 UTCinvestigating

      We are actively working on restoring Smart List functionality.

    2. 11 gennaio 2021 alle ore 20:03 UTCresolved

      This incident has been resolved.

    Delays in Data Deliveries

    Inizio 4 gennaio 2021 alle ore 18:05 UTC · 0m

    IssuesIncidente minore
    1. 7 gennaio 2021 alle ore 18:20 UTCresolved

      We are investigating delays in data deliveries due to availability issues from one of our infrastructure providers.

    Service Outage

    Inizio 3 novembre 2020 alle ore 19:39 UTC · 1h 9m

    OutageIncidente critico
    Componenti interessati
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 3 novembre 2020 alle ore 19:39 UTCinvestigating

      We are currently investigating this incident.

    2. 3 novembre 2020 alle ore 20:48 UTCresolved

      This incident has been resolved.

    Emergency Maintenance (Network Connectivity Issues)

    Inizio 29 ottobre 2020 alle ore 21:23 UTC · 1h 24m

    OutageIncidente critico
    Componenti interessati
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 29 ottobre 2020 alle ore 21:23 UTCinvestigating

      Our web / API platform is experiencing network connectivity issues - we are actively investigating this incident.

    2. 30 ottobre 2020 alle ore 03:40 UTCresolved

      This incident has been resolved.

    Smart List Creation Experience Degraded

    Inizio 15 giugno 2020 alle ore 19:52 UTC · 8h 21m

    IssuesIncidente minore
    Componenti interessati
    Smart Lists
    1. 15 giugno 2020 alle ore 19:52 UTCinvestigating

      Our new Smart Lists creation page is missing welcome messaging and instructions for how to create your Smart List. We are currently investigating this issue.

    2. 16 giugno 2020 alle ore 00:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16 giugno 2020 alle ore 04:12 UTCresolved

      This incident has been resolved.

    Smart List Download Notification Email Delivery Delays

    Inizio 15 giugno 2020 alle ore 18:44 UTC · 0m

    Pending
    Componenti interessati
    Smart Lists
    1. 15 giugno 2020 alle ore 18:44 UTCresolved

      This incident has been resolved.

    APIs and intricately.com application are down

    Inizio 11 luglio 2019 alle ore 18:38 UTC · 3m

    OutageIncidente critico
    Componenti interessati
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 11 luglio 2019 alle ore 18:38 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 11 luglio 2019 alle ore 18:41 UTCresolved

      This incident has been resolved.

    Unable to create new Smart Lists

    Inizio 5 luglio 2019 alle ore 16:39 UTC · 26m

    OutageIncidente maggiore
    Componenti interessati
    Smart Lists
    1. 5 luglio 2019 alle ore 16:39 UTCinvestigating

      We are currently investigating this issue.

    2. 5 luglio 2019 alle ore 17:04 UTCresolved

      Smart List operation is now back to normal.