Cronologia delle interruzioni di Invoca

1. 29 settembre 2026 alle ore 17:21 UTCinvestigating

   Stiamo indagando su un problema che influisce sulle consegne dei report programmati per i clienti sulla nuova esperienza Insights & Analytics. Le esportazioni di dati standard e manuali rimangono inalterate.

2. 29 settembre 2026 alle ore 18:20 UTCidentified

   Il problema è stato identificato e una correzione sarà implementata alle 12:00pm PT. Insights & Analytics sarà giù per circa 5 minuti durante questo aggiornamento.

3. 29 settembre 2026 alle ore 19:08 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando. L'accesso a Insights & Analytics è di nuovo attivo.

4. 29 settembre 2026 alle ore 19:45 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 agosto 2026 alle ore 17:50 UTCresolved

   Luglio 2026 Disponibilità Metrics Call Routing: 100% Web/API: 99.89%

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 12 agosto 2026 alle ore 21:53 UTCidentified

   We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.

2. 12 agosto 2026 alle ore 23:40 UTCresolved

   This issue has been resolved. Smart Alerts emails are now sending as expected.

1. 22 luglio 2026 alle ore 14:07 UTCresolved

   Giugno 2026 Invoca Disponibilità Metrics Routing: 100% Web/API: 100%

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 luglio 2026 alle ore 13:13 UTCinvestigating

   Stiamo attualmente indagando su un problema che riguarda il numero di scambio e chiamare l'attribuzione attraverso la piattaforma Invoca. I clienti possono sperimentare i dati mancanti o ritardati di attribuzione durante questo periodo. I nostri team di ingegneria stanno lavorando attivamente per ripristinare il servizio.

2. 22 luglio 2026 alle ore 13:46 UTCmonitoring

   Il nostro team di ingegneria ha identificato e risolto il problema sottostante. I servizi sono stati riavviatiti e il numero di paludi e call attribuzione sono in fase di ripristino. Stiamo monitorando attivamente per confermare il pieno recupero

3. 22 luglio 2026 alle ore 13:57 UTCresolved

   Questo incidente è stato risolto. L'interruzione è stata causata da un guasto hardware su uno dei nostri server, che ha temporaneamente preso il nostro Inserimento numerico dinamico e chiamare servizi di attribuzione offline. Il nostro team di ingegneria ha sostituito l'hardware interessato, i servizi ripristinati e confermato il recupero completo Finestra di impatto: 5:50AM - 6:37AM PDT

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 18:33 UTCinvestigating

   Invoca sta attualmente vivendo un ritardo nell'elaborazione dei file Signal (entrambi le importazioni di file manuali e automatizzate) a partire dall'8 luglio 2026 alle ore 10:30 PT, con il normale servizio previsto per riprendere tra le 3:00–6:00 PM PT oggi. Tutti i file inviati durante questa finestra sono in coda e verranno elaborati automaticamente senza alcuna azione richiesta. Tutti gli altri servizi collegati al segnale sono operativi normalmente.

2. 8 luglio 2026 alle ore 22:56 UTCmonitoring

   L'elaborazione dei file di segnale è stata ripresa e stiamo monitorando per garantire che tutti i file in coda vengano elaborati come previsto.

3. 9 luglio 2026 alle ore 00:52 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

4. 9 luglio 2026 alle ore 00:53 UTCresolved

   Gli upload dei segnali vengono elaborati con successo.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 19 giugno 2026 alle ore 11:54 UTCinvestigating

   We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.

2. 19 giugno 2026 alle ore 12:23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 giugno 2026 alle ore 12:58 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 19 giugno 2026 alle ore 13:23 UTCresolved

   The incident has been resolved. Reports, dashboards and webhooks are firing as expected.

1. 9 giugno 2026 alle ore 22:47 UTCresolved

   May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%

1. 26 maggio 2026 alle ore 18:46 UTCresolved

   From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.

1. 8 maggio 2026 alle ore 18:59 UTCresolved

   April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%

1. 8 maggio 2026 alle ore 16:29 UTCmonitoring

   We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.

2. 8 maggio 2026 alle ore 18:54 UTCmonitoring

   AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.

3. 8 maggio 2026 alle ore 23:23 UTCmonitoring

   We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary

4. 10 maggio 2026 alle ore 18:26 UTCresolved

   The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.

1. 13 aprile 2026 alle ore 16:42 UTCresolved

   March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 7 aprile 2026 alle ore 18:45 UTCidentified

   We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

2. 7 aprile 2026 alle ore 18:50 UTCresolved

   This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.

1. 6 aprile 2026 alle ore 18:58 UTCinvestigating

   We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

2. 6 aprile 2026 alle ore 19:48 UTCmonitoring

   Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.

3. 6 aprile 2026 alle ore 20:35 UTCresolved

   Platform latency issue has been resolved.

1. 1 marzo 2026 alle ore 09:17 UTCresolved

   February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 27 febbraio 2026 alle ore 17:31 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]

2. 27 febbraio 2026 alle ore 17:57 UTCresolved

   The Invoca Support Portal is now fully accessible.

1. 17 febbraio 2026 alle ore 21:32 UTCinvestigating

   We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

2. 17 febbraio 2026 alle ore 22:21 UTCmonitoring

   We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly

3. 17 febbraio 2026 alle ore 23:19 UTCresolved

   Services continue operate as expected and our reporting backlog has cleared.

1. 2 febbraio 2026 alle ore 15:24 UTCresolved

   January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 29 gennaio 2026 alle ore 16:47 UTCinvestigating

   We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

2. 29 gennaio 2026 alle ore 17:41 UTCidentified

   While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.

3. 29 gennaio 2026 alle ore 22:20 UTCresolved

   We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.

1. 22 gennaio 2026 alle ore 03:05 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

2. 22 gennaio 2026 alle ore 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

3. 22 gennaio 2026 alle ore 15:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 gennaio 2026 alle ore 19:52 UTCresolved

   This incident has been resolved.