Cronologia delle interruzioni di Kajabi

1. 17 agosto 2026 alle ore 18:02 UTCmonitoring

   Abbiamo ricevuto segnalazioni di errori durante il salvataggio delle modifiche in più aree di Kajabi. Una correzione è stata implementata per gli errori che interessano il salvataggio in più aree di Kajabi, e il risparmio dovrebbe ora funzionare come previsto. Il nostro team sta monitorando attivamente per confermare la piena risoluzione. Gli eroi che continuano a sperimentare problemi dovrebbero provare a aggiornare il loro browser, e possono contattare il nostro team di supporto se il problema persiste.

2. 17 agosto 2026 alle ore 20:04 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 agosto 2026 alle ore 17:21 UTCidentified

   Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime. Our engineering team is investigating and we will share another update as we have more information.

2. 14 agosto 2026 alle ore 19:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 agosto 2026 alle ore 20:41 UTCresolved

   This incident has been resolved.

1. 6 agosto 2026 alle ore 15:09 UTCinvestigating

   We're investigating an issue affecting countdown timer blocks in email campaigns. Affected users may see errors when editing, previewing, or sending emails that contain a countdown block. Our team is actively looking into this with a vendor and we will post an update as soon as we have more information.

2. 6 agosto 2026 alle ore 16:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 agosto 2026 alle ore 17:10 UTCresolved

   This incident has been resolved.

1. 4 agosto 2026 alle ore 16:29 UTCidentified

   Abbiamo identificato la causa dell'errore che si verifica quando si accede al prodotto delle Comunità. Il nostro team di ingegneri sta implementando una soluzione e funziona il più rapidamente possibile per ripristinare la normale funzionalità. Condivideremo un altro aggiornamento una volta che la correzione è stata implementata.

2. 4 agosto 2026 alle ore 16:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 agosto 2026 alle ore 17:46 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 agosto 2026 alle ore 14:24 UTCidentified

   Abbiamo notato alcuni problemi che riguardano le nostre interazioni di supporto. Potrebbe esserci un ritardo in risposta ai nostri agenti. Il nostro fornitore di chat sta indagando e cercando di risolvere la questione. Forniamo un aggiornamento non appena avremo maggiori informazioni. Si prega di contattare [email protected] per le vostre esigenze. Grazie per la vostra continua pazienza, continueremo ad aggiornare questa pagina come la situazione si evolve.

2. 3 agosto 2026 alle ore 17:09 UTCresolved

   Il nostro fornitore ha implementato una soluzione e questo è ora risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 luglio 2026 alle ore 00:22 UTCidentified

   Il nostro team ha identificato un problema nelle Comunità che il nostro team di ingegneria sta lavorando attivamente per risolvere. Alcuni nuovi video caricati possono visualizzare miniature mancanti o bloccati, e alcune nuove notifiche post potrebbero non essere state inviate. La riproduzione video nelle applicazioni iOS e Android può anche essere influenzata.

2. 29 luglio 2026 alle ore 18:26 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 29 luglio 2026 alle ore 19:06 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 luglio 2026 alle ore 19:08 UTCidentified

   Abbiamo identificato la causa del problema del cruscotto Community Meetup e il nostro team di ingegneri sta lavorando su una soluzione. Apprezziamo la vostra pazienza mentre risolviamo questo.

2. 15 luglio 2026 alle ore 19:10 UTCidentified

   Siamo consapevoli che la pagina Community Meetup è inaccessibile e il nostro team di ingegneri sta lavorando a una soluzione. Apprezziamo la vostra pazienza mentre risolviamo questo.

3. 15 luglio 2026 alle ore 19:42 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 15 luglio 2026 alle ore 20:02 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 30 giugno 2026 alle ore 09:49 UTCinvestigating

   We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.

2. 30 giugno 2026 alle ore 11:29 UTCinvestigating

   We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available.

3. 30 giugno 2026 alle ore 11:38 UTCmonitoring

   A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary.

4. 30 giugno 2026 alle ore 13:37 UTCresolved

   This incident has been resolved.

1. 26 giugno 2026 alle ore 17:41 UTCinvestigating

   We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.

2. 26 giugno 2026 alle ore 17:50 UTCidentified

   We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience.

3. 26 giugno 2026 alle ore 18:28 UTCidentified

   We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information.

4. 26 giugno 2026 alle ore 18:50 UTCmonitoring

   A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected.

5. 26 giugno 2026 alle ore 19:41 UTCresolved

   This incident has been resolved.

1. 24 giugno 2026 alle ore 21:00 UTCinvestigating

   The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

2. 24 giugno 2026 alle ore 21:04 UTCinvestigating

   The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

3. 24 giugno 2026 alle ore 21:09 UTCmonitoring

   A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation.

4. 24 giugno 2026 alle ore 21:21 UTCresolved

   This incident has been resolved.

1. 17 giugno 2026 alle ore 19:16 UTCinvestigating

   Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.

2. 17 giugno 2026 alle ore 22:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 giugno 2026 alle ore 22:59 UTCresolved

   This incident has been resolved.

1. 12 giugno 2026 alle ore 15:13 UTCinvestigating

   We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.

2. 12 giugno 2026 alle ore 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 giugno 2026 alle ore 15:56 UTCmonitoring

   We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.

4. 12 giugno 2026 alle ore 16:26 UTCresolved

   This incident has been resolved.

1. 3 giugno 2026 alle ore 16:11 UTCidentified

   We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.

2. 3 giugno 2026 alle ore 16:11 UTCidentified

   We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress.

3. 7 giugno 2026 alle ore 01:32 UTCresolved

   This incident has been resolved.

1. 2 giugno 2026 alle ore 17:13 UTCinvestigating

   We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.

2. 2 giugno 2026 alle ore 19:20 UTCinvestigating

   We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience.

3. 2 giugno 2026 alle ore 20:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 giugno 2026 alle ore 22:39 UTCresolved

   This incident has been resolved.

1. 31 maggio 2026 alle ore 02:45 UTCmonitoring

   One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.

2. 31 maggio 2026 alle ore 03:30 UTCresolved

   The maintenance has completed successfully.

1. 29 maggio 2026 alle ore 17:03 UTCinvestigating

   We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.

2. 29 maggio 2026 alle ore 20:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 maggio 2026 alle ore 21:32 UTCresolved

   This incident has been resolved.

1. 27 maggio 2026 alle ore 15:29 UTCinvestigating

   We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.

2. 27 maggio 2026 alle ore 16:32 UTCidentified

   We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more.

3. 28 maggio 2026 alle ore 15:07 UTCresolved

   This incident has been resolved.

1. 14 maggio 2026 alle ore 15:48 UTCidentified

   We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.

2. 14 maggio 2026 alle ore 16:23 UTCmonitoring

   A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability.

3. 14 maggio 2026 alle ore 16:42 UTCresolved

   Functionality has been restored and the "Respond to dispute" button is working as expected.

1. 13 maggio 2026 alle ore 14:05 UTCinvestigating

   We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at [email protected].

2. 13 maggio 2026 alle ore 15:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 maggio 2026 alle ore 17:21 UTCresolved

   This incident has been resolved.

1. 6 maggio 2026 alle ore 20:39 UTCidentified

   We have identified an issue where users are experiencing errors when attempting to access the Webhooks page via Settings > Integrations & Webhooks > Webhooks. Our engineering team is actively working on a fix and we are moving as quickly as possible to restore full functionality. We will continue to provide updates as we make progress.

2. 6 maggio 2026 alle ore 20:47 UTCresolved

   This incident has been resolved.