Cronologia delle interruzioni di Kajeet

1. 8 settembre 2026 alle ore 20:21 UTCinvestigating

   I clienti segnalano che la connettività Rogers è diminuita da circa 1:30 AM CT. Per Greg Fulton, ci sono stati problemi legati al routing con Rogers durante i cambiamenti eseguiti ieri sera. Sembra che Rogers abbia apportato un ulteriore cambiamento dopo CHG-6087 che ha interrotto la nostra connettività di rete. Da una prospettiva CustOps, i dispositivi sembrano essere online e collegati con successo alla rete di supporto. Stiamo anche vedendo un certo traffico passa in modo intermittente, che suggerisce che il problema è probabilmente oltre lo strato di registrazione del dispositivo o del vettore. Ciò dovrà essere intensificato al team di supporto Rogers per ulteriori indagini sulla rete e sul percorso di routing.

2. 8 settembre 2026 alle ore 21:54 UTCresolved

   La connettività è stata ripristinata a tutte le linee dei clienti interessate. Continueremo a monitorare la stabilità dei servizi. Grazie per la vostra pazienza mentre abbiamo lavorato per ripristinare il servizio. Se si continua a sperimentare qualsiasi problema che presenta una richiesta di supporto, si prega di contattare Kajeet Support a [email protected] o 877-352-5338.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 agosto 2026 alle ore 20:47 UTCinvestigating

   Stiamo indagando su un problema che riguarda un sottoinsieme di linee T-Mobile, che può causare la perdita di servizio. Stiamo lavorando con il vettore per confermare la portata e ripristinare le linee interessate.

2. 21 agosto 2026 alle ore 21:22 UTCresolved

   Abbiamo identificato un problema che riguarda un sottoinsieme di linee T-Mobile. Riattivazione È stato completato, e stiamo lavorando con il vettore sulla causa principale. Grazie per la vostra pazienza mentre abbiamo lavorato per ripristinare il servizio. Se si continua a sperimentare qualsiasi problema che presenta una richiesta di supporto, si prega di contattare Kajeet Support a [email protected] o 877-352-5338.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 agosto 2026 alle ore 20:48 UTCinvestigating

   We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

2. 13 agosto 2026 alle ore 22:45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 6 agosto 2026 alle ore 21:44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 6 agosto 2026 alle ore 22:05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 31 luglio 2026 alle ore 15:50 UTCresolved

   Abbiamo identificato un problema che riguarda la connettività dati AT&T Enterprise per alcuni clienti. Una configurazione di routing è stata fatta per risolvere il problema, il servizio è stato ripristinato, e le squadre stanno monitorando per la stabilità.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 luglio 2026 alle ore 14:13 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

2. 20 luglio 2026 alle ore 14:14 UTCinvestigating

   Attualmente stiamo vivendo un problema con la presentazione di casi di supporto attraverso il Sentinel Portal. Se è necessario segnalare un problema, si prega di: Email [email protected] Chiamata 877-352-5338 Ci scusiamo per l'inconveniente e apprezziamo la vostra pazienza mentre lavoriamo per risolvere questo problema.

3. 20 luglio 2026 alle ore 18:07 UTCresolved

   È stato risolto il problema che riguarda le presentazioni dei casi di supporto attraverso il Sentinel Portal. I clienti possono ora presentare casi di supporto attraverso il portale come normale. Grazie per la vostra pazienza mentre abbiamo lavorato per ripristinare il servizio. Se si continua a sperimentare qualsiasi problema che presenta una richiesta di supporto, si prega di contattare Kajeet Support a [email protected] o 877-352-5338.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 luglio 2026 alle ore 10:52 UTCinvestigating

   Stiamo indagando su un problema che riguarda Sentinel, compreso l'accesso Sentinel App e la relativa elaborazione. I team stanno lavorando attivamente sui problemi delle prestazioni del database e forniranno un altro aggiornamento una volta che l'impatto e la mitigazione sono confermati.

2. 15 luglio 2026 alle ore 12:28 UTCresolved

   Le prestazioni del servizio Sentinel sono tornate alla normalità dopo il monitoraggio interno di ThousandEyes del test delle transazioni Sentinel UI login è stato fermato a circa 07:53 EDT. Stiamo continuando a monitorare per confermare la stabilità. Se si verificano ulteriori difficoltà tecniche, si prega di contattare il nostro team di assistenza clienti all'indirizzo [email protected], online al supporto. Kajeet.com, o chiamare 1 (877) 352-5338 per parlare con qualcuno subito.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 giugno 2026 alle ore 16:14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 29 giugno 2026 alle ore 17:27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 29 giugno 2026 alle ore 20:03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 29 giugno 2026 alle ore 20:50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 giugno 2026 alle ore 17:42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 25 giugno 2026 alle ore 19:01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 11 giugno 2026 alle ore 13:46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 11 giugno 2026 alle ore 17:29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 8 giugno 2026 alle ore 19:14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 8 giugno 2026 alle ore 19:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 giugno 2026 alle ore 19:34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 giugno 2026 alle ore 15:57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 5 giugno 2026 alle ore 16:42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 10 marzo 2026 alle ore 00:39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 10 marzo 2026 alle ore 13:18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 3 marzo 2026 alle ore 16:25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 3 marzo 2026 alle ore 17:15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 febbraio 2026 alle ore 20:57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 25 febbraio 2026 alle ore 21:15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 17 febbraio 2026 alle ore 18:02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 17 febbraio 2026 alle ore 22:12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 febbraio 2026 alle ore 14:08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 4 febbraio 2026 alle ore 17:59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2 febbraio 2026 alle ore 15:17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 10 dicembre 2025 alle ore 03:56 UTCresolved

   Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 29 ottobre 2025 alle ore 16:19 UTCinvestigating

   As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

2. 29 ottobre 2025 alle ore 19:43 UTCmonitoring

   Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

3. 30 ottobre 2025 alle ore 13:00 UTCresolved

   AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.