Cronologia delle interruzioni di Kandji

1. 21 ottobre 2026 alle ore 20:37 UTCinvestigating

   Stiamo attualmente indagando i rapporti dei tempi di carico lento nell'App Web Iru per alcuni clienti. Posteremo un aggiornamento in quanto ulteriori informazioni saranno disponibili.

2. 21 ottobre 2026 alle ore 21:35 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione. Alcuni clienti possono continuare a sperimentare tempi di carico lenti o intermittenti nell'App Web Iru. pubblicheremo un aggiornamento non appena saranno disponibili ulteriori informazioni.

3. 21 ottobre 2026 alle ore 22:19 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati. I tempi di carico nell'App Web Iru stanno tornando alla normalità per i clienti interessati. pubblicheremo un aggiornamento non appena possiamo confermare il problema è stato completamente risolto.

4. 21 ottobre 2026 alle ore 23:51 UTCresolved

   Questo incidente è stato risolto e i tempi di carico nell'App Web Iru sono tornati alla normalità. Se continui a provare problemi, apri un biglietto con il nostro team di supporto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 4 settembre 2026 alle ore 14:41 UTCinvestigating

   Stiamo indagando su un problema segnalato con accesso intermittente agli inquilini degli Stati Uniti e dell'UE. Ciò può comportare l'impossibilità di accedere all'App Web Iru per alcuni clienti. Posteremo un aggiornamento in quanto ulteriori informazioni saranno disponibili.

2. 4 settembre 2026 alle ore 15:25 UTCinvestigating

   Stiamo continuando a indagare su un problema che riguarda l'accesso intermittente agli inquilini degli Stati Uniti e dell'UE. Alcuni clienti potrebbero non essere in grado di accedere all'App Web Iru, e l'attività di registrazione e le chiamate API possono anche essere interessati. Forniremo un altro aggiornamento come ulteriori informazioni diventano disponibili.

3. 4 settembre 2026 alle ore 16:03 UTCidentified

   Abbiamo identificato il problema che riguarda l'accesso intermittente agli inquilini degli Stati Uniti e dell'UE e stiamo lavorando per recuperare i servizi colpiti. Alcuni clienti possono continuare a sperimentare problemi di accesso all'Iru Web App, la registrazione di dispositivi, o fare chiamate API mentre gli sforzi di recupero sono in corso. Forniremo un altro aggiornamento come ulteriori informazioni diventano disponibili.

4. 4 settembre 2026 alle ore 17:14 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando il recupero dei servizi che interessano l'accesso intermittente agli inquilini degli Stati Uniti e dell'UE. I clienti dovrebbero ora essere in grado di accedere all'App Web Iru, registrare i dispositivi e fare le chiamate API come previsto. Continueremo a monitorare le prestazioni e fornire un aggiornamento una volta che il problema è completamente risolto.

5. 4 settembre 2026 alle ore 19:19 UTCresolved

   Questo problema è stato risolto. L'accesso agli inquilini degli Stati Uniti e dell'UE è stato ripristinato, e i clienti dovrebbero essere in grado di accedere all'App Web Iru, i dispositivi di registrazione e fare chiamate API come previsto. Se continui a provare problemi, ti preghiamo di contattare [email protected]

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 30 aprile 2026 alle ore 16:02 UTCinvestigating

   We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.

2. 30 aprile 2026 alle ore 17:16 UTCidentified

   We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

3. 30 aprile 2026 alle ore 18:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30 aprile 2026 alle ore 20:28 UTCresolved

   The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

1. 23 aprile 2026 alle ore 10:01 UTCinvestigating

   We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

2. 23 aprile 2026 alle ore 13:01 UTCidentified

   We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

3. 23 aprile 2026 alle ore 17:06 UTCmonitoring

   We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

4. 23 aprile 2026 alle ore 19:58 UTCresolved

   This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

1. 22 dicembre 2025 alle ore 18:01 UTCinvestigating

   We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

2. 22 dicembre 2025 alle ore 18:42 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 22 dicembre 2025 alle ore 19:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 22 dicembre 2025 alle ore 19:51 UTCresolved

   This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

1. 15 ottobre 2025 alle ore 16:32 UTCinvestigating

   We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

2. 15 ottobre 2025 alle ore 17:19 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 15 ottobre 2025 alle ore 17:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 15 ottobre 2025 alle ore 21:02 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23 luglio 2025 alle ore 09:52 UTCinvestigating

   We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

2. 23 luglio 2025 alle ore 10:39 UTCidentified

   We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.

3. 23 luglio 2025 alle ore 12:35 UTCmonitoring

   A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.

4. 24 luglio 2025 alle ore 13:07 UTCresolved

   The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

1. 27 maggio 2025 alle ore 13:51 UTCinvestigating

   We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

2. 27 maggio 2025 alle ore 15:11 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

3. 27 maggio 2025 alle ore 16:56 UTCmonitoring

   Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 27 maggio 2025 alle ore 19:43 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14 aprile 2025 alle ore 14:36 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 14 aprile 2025 alle ore 16:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 aprile 2025 alle ore 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 14 aprile 2025 alle ore 20:08 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 10 marzo 2025 alle ore 10:19 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 10 marzo 2025 alle ore 11:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 10 marzo 2025 alle ore 17:25 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 11 febbraio 2025 alle ore 10:09 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 11 febbraio 2025 alle ore 12:52 UTCidentified

   The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

3. 11 febbraio 2025 alle ore 14:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 11 febbraio 2025 alle ore 18:09 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 29 gennaio 2025 alle ore 23:57 UTCinvestigating

   We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

2. 30 gennaio 2025 alle ore 01:14 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

3. 30 gennaio 2025 alle ore 04:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30 gennaio 2025 alle ore 16:07 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14 novembre 2024 alle ore 17:23 UTCinvestigating

   We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

2. 14 novembre 2024 alle ore 19:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 14 novembre 2024 alle ore 21:21 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 4 novembre 2024 alle ore 10:23 UTCinvestigating

   We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

2. 4 novembre 2024 alle ore 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

3. 4 novembre 2024 alle ore 17:45 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23 ottobre 2024 alle ore 21:23 UTCinvestigating

   We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

2. 24 ottobre 2024 alle ore 00:30 UTCmonitoring

   We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

3. 24 ottobre 2024 alle ore 17:12 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 30 settembre 2024 alle ore 19:07 UTCinvestigating

   We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

2. 30 settembre 2024 alle ore 20:36 UTCidentified

   The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

3. 1 ottobre 2024 alle ore 02:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

4. 1 ottobre 2024 alle ore 16:03 UTCmonitoring

   We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

5. 2 ottobre 2024 alle ore 01:19 UTCmonitoring

   Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

6. 2 ottobre 2024 alle ore 21:42 UTCresolved

   The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

1. 17 aprile 2024 alle ore 15:48 UTCmonitoring

   An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

2. 17 aprile 2024 alle ore 16:50 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 16 aprile 2024 alle ore 14:33 UTCinvestigating

   We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.

2. 16 aprile 2024 alle ore 15:59 UTCmonitoring

   We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 16 aprile 2024 alle ore 17:44 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 9 novembre 2023 alle ore 01:59 UTCinvestigating

   We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

2. 9 novembre 2023 alle ore 02:13 UTCidentified

   Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

3. 9 novembre 2023 alle ore 02:36 UTCmonitoring

   The third-party maintenance window is now complete, and chat support is operational.

4. 9 novembre 2023 alle ore 03:38 UTCresolved

   Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

1. 7 novembre 2023 alle ore 22:54 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 7 novembre 2023 alle ore 23:45 UTCmonitoring

   Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 8 novembre 2023 alle ore 00:20 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.