Cronologia delle interruzioni di Klarna

1. 29 luglio 2026 alle ore 17:58 UTCinvestigating

   Stiamo vivendo problemi con Merchant Onboarding attraverso Integration Guides App in Merchant Portal in tutte le regioni. Stiamo lavorando per ripristinare il servizio il più presto possibile. Grazie per la pazienza.

2. 29 luglio 2026 alle ore 19:29 UTCinvestigating

   Stiamo ancora indagando sul problema. Grazie per la pazienza.

3. 29 luglio 2026 alle ore 20:56 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

4. 29 luglio 2026 alle ore 22:01 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

5. 29 luglio 2026 alle ore 22:20 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 luglio 2026 alle ore 08:07 UTCinvestigating

   Alcuni clienti su iOS (Safari / Chrome) potrebbero non essere in grado di finire Klarna checkout in modalità popup dopo il login. Android e desktop checkout non sono interessati. Causa: cambiamento del browser di terze parti. Stiamo lavorando per ripristinare i servizi il prima possibile. Grazie per la pazienza.

2. 24 luglio 2026 alle ore 08:40 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 27 luglio 2026 alle ore 14:20 UTCmonitoring

   Il periodo di monitoraggio mostra miglioramenti, tuttavia le squadre continuano a lavorare su azioni di recupero completo e continuano a monitorare.

4. 31 luglio 2026 alle ore 13:40 UTCmonitoring

   Il periodo di monitoraggio continua a mostrare il miglioramento delle mitigazioni precedenti. I team stanno attivamente implementando correzioni aggiuntive e gradualmente consentendo miglioramenti per i commercianti colpiti, mentre continua a lavorare su pieno recupero e monitoraggio impatto.

5. 4 agosto 2026 alle ore 11:50 UTCmonitoring

   Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.

6. 7 agosto 2026 alle ore 13:40 UTCmonitoring

   Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 giugno 2026 alle ore 09:47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1 giugno 2026 alle ore 11:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 giugno 2026 alle ore 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 giugno 2026 alle ore 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1 giugno 2026 alle ore 12:58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8 maggio 2026 alle ore 01:28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8 maggio 2026 alle ore 01:44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8 maggio 2026 alle ore 02:48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8 maggio 2026 alle ore 04:06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8 maggio 2026 alle ore 05:02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8 maggio 2026 alle ore 06:52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8 maggio 2026 alle ore 10:23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8 maggio 2026 alle ore 12:05 UTCresolved

   This incident has been resolved.

1. 7 maggio 2026 alle ore 08:14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7 maggio 2026 alle ore 13:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 maggio 2026 alle ore 13:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 maggio 2026 alle ore 16:44 UTCresolved

   This incident has been resolved.

1. 30 aprile 2026 alle ore 12:07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30 aprile 2026 alle ore 12:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 aprile 2026 alle ore 12:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 aprile 2026 alle ore 12:44 UTCresolved

   This incident has been resolved.

1. 26 aprile 2026 alle ore 12:12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26 aprile 2026 alle ore 12:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 aprile 2026 alle ore 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 aprile 2026 alle ore 12:56 UTCresolved

   This incident has been resolved.

1. 18 aprile 2026 alle ore 03:32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18 aprile 2026 alle ore 05:41 UTCresolved

   This incident has been resolved.

1. 17 aprile 2026 alle ore 11:50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 aprile 2026 alle ore 12:38 UTCresolved

   This incident has been resolved.

1. 9 aprile 2026 alle ore 08:37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9 aprile 2026 alle ore 09:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 aprile 2026 alle ore 11:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 aprile 2026 alle ore 09:43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30 marzo 2026 alle ore 08:59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30 marzo 2026 alle ore 09:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 marzo 2026 alle ore 09:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 marzo 2026 alle ore 09:50 UTCresolved

   This incident has been resolved.

1. 25 marzo 2026 alle ore 11:10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25 marzo 2026 alle ore 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 marzo 2026 alle ore 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 marzo 2026 alle ore 11:56 UTCresolved

   This incident has been resolved.

1. 22 marzo 2026 alle ore 11:03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 marzo 2026 alle ore 12:21 UTCresolved

   Issue has been resolved.

1. 22 marzo 2026 alle ore 03:26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 marzo 2026 alle ore 05:15 UTCresolved

   This incident has been resolved.

1. 17 marzo 2026 alle ore 12:24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 marzo 2026 alle ore 17:24 UTCresolved

   This incident has been resolved.

1. 11 marzo 2026 alle ore 16:18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11 marzo 2026 alle ore 18:19 UTCresolved

   This incident has been resolved.

1. 10 marzo 2026 alle ore 17:33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 marzo 2026 alle ore 19:47 UTCresolved

   This incident has been resolved.

1. 9 marzo 2026 alle ore 23:45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 marzo 2026 alle ore 00:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 marzo 2026 alle ore 00:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 marzo 2026 alle ore 00:55 UTCresolved

   This incident has been resolved.

1. 4 marzo 2026 alle ore 12:54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4 marzo 2026 alle ore 13:45 UTCresolved

   This incident has been resolved.

1. 17 febbraio 2026 alle ore 02:01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17 febbraio 2026 alle ore 02:04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17 febbraio 2026 alle ore 04:04 UTCresolved

   This incident has been resolved.