Cronologia delle interruzioni di Lattice

1. 21 agosto 2026 alle ore 17:19 UTCinvestigating

   Lattice sta vivendo un incidente nella pagina delle raccomandazioni del ciclo di compensazione di amministrazione. La tabella delle raccomandazioni mostra un errore "Something Went Wrong".

2. 21 agosto 2026 alle ore 17:22 UTCidentified

   Il nostro team ha identificato la causa principale sottostante e sta implementando una correzione per risolvere gli amministratori di errore vedere nella pagina delle raccomandazioni del ciclo di compensazione.

3. 21 agosto 2026 alle ore 18:00 UTCmonitoring

   Una soluzione è stata implementata. Gli amministratori che visualizzano le raccomandazioni del ciclo di compensazione devono aggiornare la pagina e vedere i dati con successo. Continueremo a monitorare per il momento.

4. 21 agosto 2026 alle ore 18:24 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 agosto 2026 alle ore 20:23 UTCresolved

   Lattice ha avuto un problema con Lattice AI Agent e Evidence-Based Recensioni generazione tra 12:30 Pacific e 1:15pm Pacific. L'agente AI e la generazione di recensioni basate sulle prove è stata ripristinata.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 18 agosto 2026 alle ore 21:32 UTCmonitoring

   Per circa 30 minuti, messaggi di posta elettronica e Slack non sono stati inviati. Una correzione è stata implementata e nuovi messaggi stanno inviando come previsto. I messaggi inviati durante la finestra interessata possono essere ritardati. Stiamo continuando a monitorare il servizio.

2. 18 agosto 2026 alle ore 21:33 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 agosto 2026 alle ore 19:32 UTCresolved

   From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.

1. 10 agosto 2026 alle ore 13:39 UTCinvestigating

   Lattice sta vivendo una rottura nei cicli di revisione automatizzati. Tutti i cicli di revisione su una linea temporale automatizzata non hanno spostato i loro promemoria statali e automatizzati non hanno inviato da giovedì. Il nostro team sta attivamente lavorando per identificare la causa principale e implementare una soluzione.

2. 10 agosto 2026 alle ore 15:20 UTCidentified

   Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.

3. 10 agosto 2026 alle ore 17:06 UTCidentified

   Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.

4. 10 agosto 2026 alle ore 17:58 UTCresolved

   All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 agosto 2026 alle ore 23:14 UTCinvestigating

   Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.

2. 7 agosto 2026 alle ore 00:51 UTCresolved

   Slack notification settings have now been restored.

1. 5 agosto 2026 alle ore 03:37 UTCinvestigating

   After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.

2. 5 agosto 2026 alle ore 18:07 UTCidentified

   Our team has identified the underlying root cause and will be implementing a fix shortly.

3. 5 agosto 2026 alle ore 20:14 UTCresolved

   This issue has been resolved.

1. 24 luglio 2026 alle ore 11:46 UTCresolved

   Cloudflare, un fornitore a monte, sta attualmente vivendo un problema. Questo temporaneamente ha interessato le prestazioni del sito Lattice e ha causato errori di timeout di connessione per alcuni utenti. Le prestazioni sono tornate alla normalità. Il nostro team di ingegneri continua a monitorare la situazione.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 giugno 2026 alle ore 12:54 UTCresolved

   We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.

1. 5 maggio 2026 alle ore 09:45 UTCinvestigating

   Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.

2. 5 maggio 2026 alle ore 11:02 UTCresolved

   Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.

1. 14 aprile 2026 alle ore 12:59 UTCinvestigating

   Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].

2. 14 aprile 2026 alle ore 13:05 UTCidentified

   The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

3. 14 aprile 2026 alle ore 14:00 UTCresolved

   This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

1. 9 aprile 2026 alle ore 01:49 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9 aprile 2026 alle ore 03:52 UTCresolved

   This incident has been resolved.

1. 8 aprile 2026 alle ore 16:48 UTCidentified

   Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

2. 8 aprile 2026 alle ore 18:26 UTCresolved

   This issue has been resolved.

1. 26 marzo 2026 alle ore 22:49 UTCidentified

   When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

2. 27 marzo 2026 alle ore 01:08 UTCresolved

   This incident has been resolved.

1. 26 marzo 2026 alle ore 20:35 UTCinvestigating

   We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

2. 26 marzo 2026 alle ore 20:48 UTCidentified

   A solution has been identified and a fix is being implemented.

3. 26 marzo 2026 alle ore 22:18 UTCresolved

   This incident has been resolved.

1. 25 marzo 2026 alle ore 23:17 UTCidentified

   Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

2. 26 marzo 2026 alle ore 02:26 UTCresolved

   This incident has been resolved.

1. 24 marzo 2026 alle ore 14:05 UTCresolved

   Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

1. 26 febbraio 2026 alle ore 14:58 UTCresolved

   An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

1. 12 febbraio 2026 alle ore 22:00 UTCinvestigating

   We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

2. 12 febbraio 2026 alle ore 22:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 febbraio 2026 alle ore 23:46 UTCresolved

   This incident has been resolved.

1. 2 febbraio 2026 alle ore 21:34 UTCinvestigating

   Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

2. 2 febbraio 2026 alle ore 22:29 UTCresolved

   Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.