Cronologia delle interruzioni di Lexia

1. 3 settembre 2026 alle ore 15:10 UTCinvestigating

   Stiamo attualmente indagando su un problema in cui alcuni studenti di PowerUp potrebbero finire per entrare in posizione invece del loro posto attuale nel programma. Forniremo aggiornamenti come disponibile e ci scuseremo per l'inconveniente.

2. 4 settembre 2026 alle ore 12:26 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 4 settembre 2026 alle ore 20:07 UTCmonitoring

   La maggior parte degli studenti dovrebbe essere in grado di utilizzare PowerUp senza problemi. Per un piccolo numero di studenti, stiamo lavorando per ripristinare i loro dati entro la prossima settimana.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 settembre 2026 alle ore 14:50 UTCidentified

   Gli studenti possono sperimentare un problema con una recente versione di ChromeOS LTS 144.0.7559.257 che impedisce Core5, PowerUp e Lexia English di funzionare correttamente su dispositivi interessati. La risoluzione consigliata è un aggiornamento minore alla versione di ChromeOS 144.0.7559.258 o una versione successiva. Questo aggiornamento include una correzione che ha risolto il problema per i dispositivi che sono stati aggiornati.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 28 aprile 2026 alle ore 19:22 UTCinvestigating

   We have discovered an issue with our program, Core5. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 29 aprile 2026 alle ore 00:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 maggio 2026 alle ore 20:07 UTCresolved

   This incident has been resolved.

1. 23 febbraio 2026 alle ore 14:05 UTCinvestigating

   We have discovered an issue with our LETRS program. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 23 febbraio 2026 alle ore 15:18 UTCinvestigating

   A patch has been applied resolving customer-impacting issues. Development teams continue ongoing review to ensure continued stability.

3. 23 febbraio 2026 alle ore 16:37 UTCmonitoring

   Development teams continue ongoing review to ensure continued stability.

4. 24 febbraio 2026 alle ore 01:15 UTCresolved

   This incident has been resolved.

1. 6 febbraio 2026 alle ore 16:29 UTCidentified

   Anticipated resolution with scheduled maintenance tonight, Friday 2/6.

2. 9 febbraio 2026 alle ore 16:42 UTCresolved

   This issue have been resolved.

1. 9 settembre 2025 alle ore 19:08 UTCinvestigating

   Lexia Academy is currently unavailable, and we are investigating the cause. Lexia Community and the Help Center are not affected. We apologize for the inconvenience and thank you for your patience!

2. 9 settembre 2025 alle ore 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 settembre 2025 alle ore 21:19 UTCresolved

   This incident has been resolved.

1. 6 agosto 2025 alle ore 15:26 UTCinvestigating

   We are currently working on resolving errors appearing in the community. We apologize for any inconvenience, and thank you for your patience!

2. 6 agosto 2025 alle ore 17:39 UTCresolved

   The issue has been resolved! Users should no longer encounter errors while working in Lexia Community.

1. 17 giugno 2025 alle ore 15:44 UTCidentified

   There is required maintenance taking place on the phone system that may cause issues when trying to call. We recommend going to the Help Center to contact Support if you experience any issues: https://help.lexialearning.com/s/contact

2. 20 giugno 2025 alle ore 18:43 UTCresolved

   The phone system maintenance has been completed. Calls should be processed as expected. Thank you for your patience!

1. 21 maggio 2025 alle ore 23:16 UTCinvestigating

   We have discovered an issue with our programs, Core5 and myLexia. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 22 maggio 2025 alle ore 01:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 maggio 2025 alle ore 01:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 maggio 2025 alle ore 17:52 UTCresolved

   This incident has been resolved.

1. 10 marzo 2025 alle ore 15:24 UTCinvestigating

   We are currently investigating an issue with PowerUp students' dashboards showing last week's usage/units gained. We apologize for the inconvenience and thank you for your patience! We will update you once we know more about the root cause.

2. 11 marzo 2025 alle ore 19:29 UTCresolved

   This incident has been resolved.

1. 25 febbraio 2025 alle ore 14:28 UTCinvestigating

   LETRS and Lexia Aspire are experiencing an outage. We are actively investigating.

2. 25 febbraio 2025 alle ore 15:20 UTCresolved

   This incident has been resolved.

1. 6 febbraio 2025 alle ore 15:02 UTCinvestigating

   Users may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

2. 6 febbraio 2025 alle ore 17:19 UTCresolved

   This incident has been resolved.

1. 27 gennaio 2025 alle ore 15:14 UTCinvestigating

   We are actively investigating this issue and will provide updates soon. Current issue description: Upon clicking on PowerUp from the Clever iOS app, the user receives an error message. Workaround: The user should instead navigate to the Lexia PowerUp product app and click the "Login with Clever" button

2. 6 febbraio 2025 alle ore 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 febbraio 2025 alle ore 16:04 UTCresolved

   This incident has been resolved.

1. 16 gennaio 2025 alle ore 14:05 UTCinvestigating

   We are currently experiencing an issue that may be preventing students from accessing our PowerUp program. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 16 gennaio 2025 alle ore 15:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 gennaio 2025 alle ore 22:07 UTCresolved

   This incident has been resolved.

1. 8 gennaio 2025 alle ore 16:02 UTCinvestigating

   There is currently an issue with PowerUp displaying students’ usage data on the PowerUp student homepage. All usage is correct and up to date in myLexia. We are working to resolve the issue quickly. We apologize for any inconvenience this might cause.

2. 16 gennaio 2025 alle ore 17:28 UTCresolved

   This incident has been resolved.

1. 14 agosto 2024 alle ore 19:18 UTCinvestigating

   Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.

2. 3 settembre 2024 alle ore 12:06 UTCmonitoring

   Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.

3. 3 ottobre 2024 alle ore 15:05 UTCresolved

   This incident has been resolved.

1. 29 luglio 2024 alle ore 14:42 UTCinvestigating

   Students and staff may experience a disruption when accessing Core5, PowerUp, Lexia English, and the myLexia platform via Classlink Single Sign On. We are actively investigating the issue and will provide an update when a resolution and timeline is defined. Thank you for your patience while this issue is being resolved.

2. 29 luglio 2024 alle ore 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 luglio 2024 alle ore 12:10 UTCresolved

   This incident has been resolved.

1. 19 luglio 2024 alle ore 17:52 UTCidentified

   We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.

2. 19 luglio 2024 alle ore 17:53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 31 luglio 2024 alle ore 13:48 UTCidentified

   The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.

4. 7 agosto 2024 alle ore 13:57 UTCmonitoring

   A fix has been implemented, and we are monitoring results.

5. 8 agosto 2024 alle ore 20:21 UTCresolved

   This incident has been resolved!

1. 30 aprile 2024 alle ore 23:07 UTCinvestigating

   We have discovered an issue with our programs, LETRS and Lexia Aspire. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 1 maggio 2024 alle ore 05:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 maggio 2024 alle ore 05:15 UTCresolved

   This incident has been resolved.

1. 27 luglio 2023 alle ore 17:08 UTCinvestigating

   We are currently investigating an issue that is affecting students and staff that log in through Classlink SSO.

2. 31 luglio 2023 alle ore 15:20 UTCresolved

   This incident has been resolved.