Cronologia delle interruzioni di Lifesize Cloud

1. 7 ottobre 2026 alle ore 07:47 UTCinvestigating

   Servizio di gestione delle chiamate – Gli utenti della regione UE non possono aderire a chiamate multipartitiche Lifesize e chiamate GW Connect+. I punti di chiamata stanno funzionando bene.

2. 7 ottobre 2026 alle ore 09:27 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 7 ottobre 2026 alle ore 10:55 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 4 settembre 2026 alle ore 13:25 UTCidentified

   Servizio di gestione delle chiamate – Stati Uniti Regione Gli utenti non possono aderire a Lifesize Multiparti Calls, Punta a punti le chiamate stanno funzionando bene.

2. 4 settembre 2026 alle ore 14:52 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 4 settembre 2026 alle ore 18:37 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 4 settembre 2026 alle ore 13:20 UTCresolved

   Servizio di gestione delle chiamate – Gli utenti della Regione degli Stati Uniti non possono aderire a Lifesize Multiparti Calls, Point to point calls stanno funzionando bene.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 25 marzo 2026 alle ore 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 25 marzo 2026 alle ore 15:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 marzo 2026 alle ore 16:32 UTCresolved

   This incident has been resolved.

1. 17 marzo 2026 alle ore 13:52 UTCinvestigating

   We are currently investigating this issue.

2. 17 marzo 2026 alle ore 13:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 marzo 2026 alle ore 14:23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 17 marzo 2026 alle ore 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 17 marzo 2026 alle ore 17:36 UTCresolved

   This incident has been resolved.

1. 21 gennaio 2026 alle ore 13:52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 21 gennaio 2026 alle ore 13:56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 21 gennaio 2026 alle ore 15:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 gennaio 2026 alle ore 17:21 UTCresolved

   This incident has been resolved.

1. 20 ottobre 2025 alle ore 12:36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 20 ottobre 2025 alle ore 12:36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 20 ottobre 2025 alle ore 14:20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 20 ottobre 2025 alle ore 20:59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 21 ottobre 2025 alle ore 00:39 UTCresolved

   This incident has been resolved.

1. 12 marzo 2025 alle ore 00:56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 12 marzo 2025 alle ore 01:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 marzo 2025 alle ore 01:25 UTCresolved

   This incident has been resolved.

1. 5 dicembre 2024 alle ore 09:36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 5 dicembre 2024 alle ore 09:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 dicembre 2024 alle ore 10:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 dicembre 2024 alle ore 06:13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 25 novembre 2024 alle ore 09:51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 25 novembre 2024 alle ore 09:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 novembre 2024 alle ore 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 novembre 2024 alle ore 07:09 UTCresolved

   This incident has been resolved.

1. 1 ottobre 2024 alle ore 15:50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 3 ottobre 2024 alle ore 02:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 3 ottobre 2024 alle ore 16:00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 29 agosto 2024 alle ore 09:34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 29 agosto 2024 alle ore 09:52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 29 agosto 2024 alle ore 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 29 agosto 2024 alle ore 13:41 UTCresolved

   This incident has been resolved.

1. 10 luglio 2023 alle ore 06:25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10 luglio 2023 alle ore 06:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 luglio 2023 alle ore 06:45 UTCresolved

   This incident has been resolved.

1. 8 luglio 2023 alle ore 03:39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 8 luglio 2023 alle ore 05:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 luglio 2023 alle ore 07:20 UTCresolved

   This incident has been resolved.

1. 8 luglio 2023 alle ore 02:04 UTCinvestigating

   We are currently investigating the issue.

2. 8 luglio 2023 alle ore 02:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 luglio 2023 alle ore 03:03 UTCresolved

   This incident has been resolved.

1. 13 giugno 2023 alle ore 20:21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 13 giugno 2023 alle ore 20:32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 13 giugno 2023 alle ore 20:34 UTCresolved

   This incident has been resolved.

1. 10 febbraio 2023 alle ore 21:10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 10 febbraio 2023 alle ore 22:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 febbraio 2023 alle ore 23:50 UTCresolved

   This incident has been resolved.

1. 9 febbraio 2023 alle ore 16:49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 9 febbraio 2023 alle ore 18:34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 10 febbraio 2023 alle ore 00:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 febbraio 2023 alle ore 13:37 UTCresolved

   This incident has been resolved.

1. 7 febbraio 2023 alle ore 16:20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 7 febbraio 2023 alle ore 17:28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 7 febbraio 2023 alle ore 19:02 UTCresolved

   This incident has been resolved.

1. 14 dicembre 2022 alle ore 16:47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 14 dicembre 2022 alle ore 17:07 UTCresolved

   This incident has been resolved.