Cronologia delle interruzioni di Lightspeed Systems

1. 23 ottobre 2026 alle ore 12:56 UTCinvestigating

   Stiamo indagando su un problema in cui le classi mancano dal cruscotto dell'insegnante Lightspeed Classroom. Ciò colpisce solo le organizzazioni che utilizzano la sincronizzazione OneRoster. Il nostro team di ingegneria sta lavorando a una soluzione e vi aggiornerà a breve.

2. 23 ottobre 2026 alle ore 13:03 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 23 ottobre 2026 alle ore 13:18 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

4. 23 ottobre 2026 alle ore 13:38 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

5. 23 ottobre 2026 alle ore 13:49 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

6. 23 ottobre 2026 alle ore 14:58 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 ottobre 2026 alle ore 20:07 UTCmonitoring

   Lightspeed Systems ha esaminato le vulnerabilità PHP recentemente divulgate e ha confermato che gli elettrodomestici Rocket e SmartShield non sono influenzati da queste vulnerabilità. Abbiamo applicato le patch aggiornate o rimosso i sistemi interessati dal servizio, come opportuno, per i sistemi all'interno della portata. Ad oggi, la nostra revisione dei servizi correlati non ha identificato indicatori di compromesso. Resteremo diligenti e monitoreremo continuamente la situazione e i nostri sistemi. Apprezziamo la vostra fiducia in Lightspeed Systems.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 febbraio 2026 alle ore 22:34 UTCinvestigating

   Lightspeed StopIt 2-way messaging and Team Comms are currently unavailable, so messages cannot be sent to students or internal teams. Incidents can still be reported as normal and will continue to be reviewed by the IRC team. Our team is investigating and working to restore service as quickly as possible.

2. 6 febbraio 2026 alle ore 22:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 febbraio 2026 alle ore 02:35 UTCresolved

   This incident has been resolved.

1. 1 ottobre 2025 alle ore 12:27 UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices, and processing commands. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 1 ottobre 2025 alle ore 14:21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 ottobre 2025 alle ore 18:10 UTCresolved

   This incident has been resolved.

1. 27 agosto 2025 alle ore 16:15 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter iOS Cloud Proxy users may be experiencing slow or unresponsive Google/YouTube traffic. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 27 agosto 2025 alle ore 16:25 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 27 agosto 2025 alle ore 17:30 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 27 agosto 2025 alle ore 17:30 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 agosto 2025 alle ore 20:09 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 20 agosto 2025 alle ore 15:41 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 20 agosto 2025 alle ore 15:49 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 20 agosto 2025 alle ore 16:58 UTCidentified

   We are continuing to work on a fix for this issue.

4. 20 agosto 2025 alle ore 19:13 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

5. 20 agosto 2025 alle ore 19:51 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 agosto 2025 alle ore 15:45 UTCresolved

   This incident has been resolved.

1. 22 maggio 2025 alle ore 12:10 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter users may be experiencing a filtering error. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 22 maggio 2025 alle ore 12:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 maggio 2025 alle ore 15:29 UTCresolved

   This incident has been resolved.

1. 12 maggio 2025 alle ore 15:13 UTCinvestigating

   We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved. Thank you for your patience

2. 12 maggio 2025 alle ore 15:17 UTCidentified

   We have identified that a 3rd party outage is causing the issues with SMS message delivery. We will post an update as soon as we have more information.

3. 12 maggio 2025 alle ore 15:59 UTCidentified

   We are continuing to work on a fix for this issue.

4. 12 maggio 2025 alle ore 16:47 UTCresolved

   This incident has been resolved.

1. 30 aprile 2025 alle ore 15:38 UTCinvestigating

   We are actively investigating reports that the Lightspeed Systems Filter may be applying only the CIPA-based policy through the FilterAgent for Windows and macOS, instead of the intended organization- or user-specific policies. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this issue is resolved. Our engineering team is working to resolve the issue and will provide another update shortly.

2. 30 aprile 2025 alle ore 15:51 UTCidentified

   Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this is resolved. Thank you for your patience and understanding.

3. 30 aprile 2025 alle ore 15:59 UTCmonitoring

   Our engineering team has corrected the issue, and we are confirming that all services are functional. Customers can now resume making changes to their SSL Exclusion list. We will continue to monitor the situation and will provide a final update shortly.

4. 30 aprile 2025 alle ore 18:43 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 26 marzo 2025 alle ore 16:07 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter users may be experiencing a 504 Error or a slow response/loading times from the UI. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 26 marzo 2025 alle ore 16:19 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 26 marzo 2025 alle ore 16:44 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 26 marzo 2025 alle ore 16:45 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 27 dicembre 2024 alle ore 15:13 UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues with usability. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 27 dicembre 2024 alle ore 15:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 dicembre 2024 alle ore 15:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 dicembre 2024 alle ore 19:42 UTCresolved

   This incident has been resolved.

1. 28 agosto 2024 alle ore 17:52 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter's Cloud DNS users may be experiencing timeouts when attempting to make a resolution. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 28 agosto 2024 alle ore 18:02 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 28 agosto 2024 alle ore 18:57 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 28 agosto 2024 alle ore 19:36 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 20 agosto 2024 alle ore 20:11 UTCinvestigating

   Lightspeed response to Google’s changes to YouTube that are impacting the iOS Cloud Proxy and causing a message to prompt requiring logging in to view any videos. Google has recently updated the way their YouTube bot detection works in a way that is inadvertently flagging traffic from our Cloud Proxy as bot traffic. This change requires the end user to log into YouTube to view videos. Lightspeed is currently investigating possible solutions to this issue and is working with the Google team to find an optimal path forward. This only impacts our Cloud Proxy service and does not impact filtering on ChromeOS, Windows, or MacOS. SmartShield is still being validated but does not seem to be impacted.

2. 12 settembre 2024 alle ore 16:48 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 20 agosto 2024 alle ore 15:51 UTCinvestigating

   We are actively investigating reports that Lightspeed Filter's iOS Cloud Proxy users may be experiencing issues navigating Google & YouTube. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 20 agosto 2024 alle ore 16:02 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

3. 20 agosto 2024 alle ore 20:09 UTCresolved

   This incident has been resolved.

1. 30 luglio 2024 alle ore 20:51 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

2. 30 luglio 2024 alle ore 21:07 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

3. 30 luglio 2024 alle ore 21:23 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 14 giugno 2024 alle ore 20:01 UTCidentified

   Digital Insight is currently experiencing a delay in UI reporting. You will not see any data in your UI starting Thursday, June 13, 2024 at 5:30pm EST. This is caused by an issue with a third party partner that they are actively working to resolve. In the meantime, data is still being collected and stored, and the UI will catch up shortly after the issue is resolved. We will continue to post updates as we work towards a resolution. Thank you for your patience.

2. 15 giugno 2024 alle ore 04:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 giugno 2024 alle ore 16:42 UTCresolved

   This incident has been resolved.

1. 16 maggio 2024 alle ore 17:44 UTCinvestigating

   We are actively investigating reports that Lightspeed Classroom users may be experiencing an issue viewing students screens. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 16 maggio 2024 alle ore 18:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 maggio 2024 alle ore 19:02 UTCresolved

   This incident has been resolved.

1. 1 maggio 2024 alle ore 20:34 UTCinvestigating

   We are actively investigating reports that Lightspeed Classroom users may be experiencing degraded performance or slow loading. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 2 maggio 2024 alle ore 01:03 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 16 aprile 2024 alle ore 08:26 UTCinvestigating

   We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices. Our engineering team are working to resolve the issue and will provide another update shortly.

2. 16 aprile 2024 alle ore 10:09 UTCidentified

   Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

3. 16 aprile 2024 alle ore 10:25 UTCmonitoring

   Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

4. 16 aprile 2024 alle ore 10:45 UTCresolved

   We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

1. 10 aprile 2024 alle ore 17:50 UTCinvestigating

   The monitoring mechanisms that we have in place for Lightspeed Alert have revealed an increase in alert volume within our system, which may impact human review response times. Ensuring student safety by reviewing alerts promptly is our top priority. Our team is actively working through the increased alert volume. We appreciate your patience and understanding as we work to resolve this volume increase. Rest assured that your district user interface will still receive all alerts as soon as identified. Should you have any concerns or require immediate assistance, please do not hesitate to contact us. We are here to help and will keep you updated on our progress.

2. 12 aprile 2024 alle ore 23:16 UTCresolved

   This incident has been resolved.