Cronologia delle interruzioni di Lob

1. 20 agosto 2026 alle ore 16:27 UTCinvestigating

   Stiamo attualmente indagando su un problema che riguarda i login degli utenti. Alcuni utenti possono riscontrare un errore durante il tentativo di accedere. Il nostro team sta attivamente lavorando per identificare la causa principale e ripristinare la normale funzionalità.

2. 20 agosto 2026 alle ore 16:59 UTCinvestigating

   Stiamo attualmente indagando su un problema che riguarda i login. Alcuni utenti possono riscontrare un errore durante il tentativo di accedere. Se sei interessato, resettare la password dalla pagina di login ripristina l'accesso. Si prega di scegliere una password unica che non si utilizza su qualsiasi altro sito. Il nostro team sta lavorando attivamente per ripristinare la normale funzionalità, e forniremo aggiornamenti come ulteriori informazioni diventano disponibili.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 12 agosto 2026 alle ore 17:52 UTCinvestigating

   We are currently seeing an elevated error rate on the /v1/bulk/us_verifications endpoint. Our team is actively investigating and we will post an update as soon as we have more information.

2. 12 agosto 2026 alle ore 18:04 UTCmonitoring

   We applied a patch and the elevated error rate on the /v1/bulk/us_verifications endpoint has resolved. Our team is continuing to actively monitor.

3. 12 agosto 2026 alle ore 19:18 UTCresolved

   This incident has been resolved.

1. 12 agosto 2026 alle ore 14:22 UTCidentified

   We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.

2. 12 agosto 2026 alle ore 15:29 UTCmonitoring

   We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.

3. 12 agosto 2026 alle ore 18:05 UTCresolved

   This incident has been resolved.

1. 24 luglio 2026 alle ore 11:27 UTCmonitoring

   Il problema che causa 500 errori in lob API è stato risolto. Continueremo a monitorare il sistema per garantire che rimanga stabile.

2. 24 luglio 2026 alle ore 17:53 UTCresolved

   Il problema che causa errori Lob API è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 luglio 2026 alle ore 17:36 UTCinvestigating

   We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue

2. 10 luglio 2026 alle ore 18:01 UTCmonitoring

   The external service is gradually recovering and we're now actively monitoring the recovery

3. 10 luglio 2026 alle ore 18:56 UTCresolved

   The external service has been resolved and all our systems are operational

1. 8 luglio 2026 alle ore 17:45 UTCinvestigating

   We are currently experiencing an issue affecting some export creation and are actively working to resolve it.

2. 9 luglio 2026 alle ore 17:48 UTCresolved

   The issue affecting some export requests has been resolved, and processing has returned to normal.

1. 7 luglio 2026 alle ore 17:08 UTCinvestigating

   We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

1. 7 luglio 2026 alle ore 17:08 UTCinvestigating

   We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

2. 7 luglio 2026 alle ore 17:56 UTCresolved

   The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

1. 3 luglio 2026 alle ore 05:48 UTCinvestigating

   We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.

2. 3 luglio 2026 alle ore 07:41 UTCresolved

   The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

1. 30 giugno 2026 alle ore 03:11 UTCidentified

   We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.

2. 30 giugno 2026 alle ore 03:12 UTCresolved

   We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally

1. 18 giugno 2026 alle ore 22:33 UTCinvestigating

   Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.

2. 18 giugno 2026 alle ore 22:58 UTCresolved

   The issue has resolved and API endpoints resolve as expected.

1. 18 giugno 2026 alle ore 14:35 UTCidentified

   We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.

2. 18 giugno 2026 alle ore 18:57 UTCresolved

   We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected.

1. 10 giugno 2026 alle ore 21:50 UTCmonitoring

   Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters.  The root cause has been identified and the issue resolved.

2. 10 giugno 2026 alle ore 22:00 UTCresolved

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

1. 20 maggio 2026 alle ore 16:38 UTCinvestigating

   We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.

2. 20 maggio 2026 alle ore 18:56 UTCmonitoring

   We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at [email protected] or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.

3. 29 maggio 2026 alle ore 20:30 UTCresolved

   We think the impact from the issue is over.

1. 5 maggio 2026 alle ore 17:34 UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

2. 5 maggio 2026 alle ore 18:08 UTCmonitoring

   Issue seem to be resolved. We are monitoring.

3. 5 maggio 2026 alle ore 21:40 UTCresolved

   This incident has been resolved.

1. 23 aprile 2026 alle ore 17:16 UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

2. 23 aprile 2026 alle ore 18:52 UTCresolved

   Our rendering system is back to being fully operational without any delays. Issue is resolved.

1. 10 aprile 2026 alle ore 22:32 UTCidentified

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

2. 10 aprile 2026 alle ore 22:32 UTCresolved

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

1. 7 aprile 2026 alle ore 17:32 UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it

2. 7 aprile 2026 alle ore 18:46 UTCresolved

   All systems are operating normally. Issue is resolved.

1. 30 marzo 2026 alle ore 16:52 UTCinvestigating

   We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.

2. 30 marzo 2026 alle ore 18:51 UTCresolved

   The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability.

1. 24 marzo 2026 alle ore 19:42 UTCidentified

   Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.

2. 25 marzo 2026 alle ore 13:28 UTCidentified

   Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27.

3. 27 marzo 2026 alle ore 13:51 UTCresolved

   Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to [email protected] if you are still experiencing issues!