Cronologia delle interruzioni di Lunar

We are currently experiencing an issue that prevents customers from viewing their card details in the app or adding cards to digital wallets. Our team is actively investigating, and we will provide an update as soon as more information is available.

A fix has been implemented and confirmed working. We are monitoring to ensure the service remains stable.

We can now confirm that everything is back to normal. The issue lasted between 11:07 and 11:58 CEST. We apologise for any inconvenience this may have caused.

We are currently experiencing an issue where some card payments are being declined for Lunar customers across all markets. Our team is investigating the issue and is in contact with Nets. We will provide an update once more information becomes available.

We have identified the root cause and deployed a fix. Card payments are returning to normal and we are monitoring the situation closely. We will provide a final update once we have confirmed the issue is fully resolved.

Card payments are back to normal. We have resolved the issue and all card payments are processing as expected. We apologise for any inconvenience caused.

MobilePay is currently experiencing issues, which means all incoming and outgoing MobilePay transfers may be delayed. Normal instant transfers via bank transfer to and from Lunar are working. MobilePay has stated that some users are currently experiencing delays before payments reach the recipient's bank account. They are working to resolve the issue and ensure payments are processed as quickly as possible. As long as the payment is visible in the app, it is on its way. They have also confirmed they do not have a time estimate at this point. We are monitoring the situation closely and will update once we have more information available.

We are monitoring the situation closely and will update once we have more information available.

We are starting to see that MobilePay transfers are being processed. We are still monitoring to make sure everything is operational before resolving this incident.

We can now confirm that everything is back to normal. MobilePay transfers that were received during the downtime have been processed, and all new ones are also going through. We are resolving this incident.

Following the Nets outage earlier today between 09:50 and 14:35, during which all types of payment cards were declined, we have identified that some transactions were charged multiple times. We have contacted Nets and expect these duplicate reservations to be canceled either today or tomorrow. In the meantime, you are welcome to contact Nets directly if you have any questions while we continue to investigate this issue. We will provide an update as soon as more information becomes available.

We have still not heard back from NETS regarding customers affected by duplicate transactions. We will continue monitoring the status from our side and work to mitigate the impact as much as possible until we get more information. We will provide an update once more information becomes available.

When looking at the affected accounts, we can see that the affected transactions have been reversed and released to the customers' accounts. We will continue to look into this issue tomorrow morning, and also reach out to NETS to see what we can do to minimize the chances of this happening again. If you are still affected by this issue, we would like you to reach out to us. We apologize for the inconvenience.

We are currently experiencing an issue where card payments are being declined. This is caused by a problem with Nets that we rely on to handle card transactions. Our team is monitoring the situation closely. This is not caused by anything on our end. We are monitoring the situation and will update once more information becomes available.

Nets is still experiencing issues, and we see card payments still failing. We continue to monitor their status and will provide an update once more information becomes available.

Nets has informed us that this issue has been resolved. We can see on our end that card payments are operating normally and we are considering this problem resolved. We apologize for the inconvenience this may have caused.

Our external partner is currently experiencing issues with Swedish BankID. Users attempting to authenticate with Swedish BankID may experience failures. We are closely monitoring the situation and will provide updates as they become available.

The issue with Swedish BankID has now been identified, and a fix is being implemented. We are closely monitoring the situation and will provide updates as they become available.

The issue affecting Swedish BankID has been resolved. A fix has been successfully implemented, and authentication is now fully operational. We apologize for any inconvenience this may have caused.

MitID is currently experiencing technical issues. As a result, some features in the app that require authentication may be temporarily unavailable. This may impact actions such as setting transfer limits, making outgoing transfers, logging into the app, and other related activities. We are closely monitoring the situation with MitID and will provide updates as soon as more information becomes available.

MitID is still unavailable, which means some features in the app that require authentication may be temporarily unavailable. We will provide updates as soon as more information becomes available.

MitID is still unavailable, and there are currently no updates at this time. We are closely monitoring their status and will provide updates as more information becomes available.

We have not received a final confirmation that the issue has been fixed, but we are seeing significant improvements. We will provide an update once more information becomes available.

We can now confirm that MitID is fully operational and that everything is back to normal operations. This incident has been resolved.

MitID is currently experiencing technical issues and has confirmed that they are investigating the situation. As a result, some features in the app that require authentication may be temporarily unavailable. This may impact actions such as setting transfer limits, making outgoing transfers, logging into the app, and other related activities. We are closely monitoring the situation with MitID and will provide updates as soon as more information becomes available.

MitID has reported that they are working hard to identify the problem and ensure that the service becomes available again. We will provide a new update as soon as more information becomes available.

MitID is still experiencing instability, although we can see that some users are now able to authenticate successfully. We are currently awaiting an official update from MitID. We will provide further information as soon as it becomes available.

MitID has now resolved the problem, and users are able to authenticate again. We can also confirm that operations is back to normal again.

NETS is currently experiencing technical issues. This means that some customers are temporarily unable to order, freeze, block, reopen, or close their cards. We have contacted NETS, and they are working to resolve the issue. If a card needs to be blocked immediately, customers can contact NETS directly at the following phone number: +45 72 11 20 13 We will keep you updated as soon as more information becomes available.

We currently have no new updates, other than that they are working to resolve the issue as quickly as possible. We are continuing to monitor the situation and will keep you updated as soon as more information becomes available.

NETS has now implemented a fix, and we can confirm that it’s working. We have not received any timeouts in the past 5 minutes. We will keep monitoring for a while to make sure that everything is back to normal.

We have now monitored the systems for the past 30 minutes and can confirm that the implemented fix is working. No issues have been observed during this time, so the incident is now considered resolved.

MobilePay has just reported that they are currently experiencing issues, and as a result, you may experience delays in transfers received via MobilePay. They have stated that they are working to resolve the issue, and we are closely monitoring their status. Once the issue is resolved, we will do our best to post any missing transfers as quickly as possible. We will provide an update here as soon as more information becomes available.

There are no new updates at the moment, and we are continuing to monitor the situation closely. We can confirm that the issue is still ongoing, and MobilePay is actively working to resolve it. We will keep you informed as soon as more information becomes available.

We have been in dialogue with MobilePay, and they have confirmed that the issue has been resolved. During the outage, a large number of transactions were affected. MobilePay is now in the process of forwarding those payments to the respective banks. While all new transactions are processing as usual, delayed payments are expected to appear in bank accounts by tomorrow at the latest. Some customers may see these reflected later today.

We are currently investigating an issue affecting top-ups made via Swish. We are looking into why Swish is returning unexpected responses and working to identify the root cause. As a result, top-ups via Swish may be delayed for all customers until the issue is resolved. Once the issue is resolved, we will ensure that all pending top-ups are processed as quickly as possible. We will keep you updated as soon as more information becomes available.

We have now identified the root cause of the issue. Our team is now working on implementing a fix. We will keep you informed as more information becomes available.

We are continuing to work on the issue. No new updates at this time.

A fix has been implemented and is working as expected. We are currently processing the backlog of delayed transfers and posting them to customer accounts. We’ll provide another update as soon as an estimated completion time is available.

We can confirm that the issue has been resolved and that all transfers have now been handled on our side. Our system is currently completing the processing of queued transactions. This is happening gradually, and we expect everything to be fully completed within the next 30-60 minutes. We’ve also identified that part of the issue was caused by one of our external service partners sending incomplete data. This led to some failed "add money" attempts and only affected Swish payments. We apologize for the downtime.

We are currently experiencing an issue with customers being unable to send us chats. Our team is actively investigating the problem, and we will keep you updated as we make progress.

The issue with our provider has now been resolved, and it is once again possible to contact us via chat. We apologize for the inconvenience!

We are currently experiencing an issue with incoming international transfers being delayed. Our team is actively investigating the problem, and we will keep you updated as we make progress.

We have now located the issue, and this is no longer an issue.

We are currently experiencing issues with our phone provider, which means that customers are unable to reach our support team by phone. We are in close dialogue with our provider to investigate the issue and will provide updates here as soon as more information becomes available. In the meantime, you are always welcome to contact us via the chat function in the app or by e-mail at support@lunar.app

Our phone provider has investigated the issue and implemented a fix. We have also tested the system in multiple ways and can confirm that all phone services are now fully operational. We apologize for the downtime and any inconvenience this may have caused.

We are currently experiencing an issue that affects all Android users trying to access the 'Help & Support' function in the Lunar app. When customers click on the button, the screen appears blank. This is due to an external partner that has made some changes on their end, affecting us. We are in close dialogue with our partner and are working to resolve this issue. In the meantime, you can contact us at Support@lunar.app, find our help center on the website here: , or contact support on the following number: +4570605454. We will update this once more information becomes available.

We have now implemented a fix and are currently waiting for it to be approved by Google. Once this is approved, customers will be able to update the app, and the 'Help & Support' function will be working again. We will update this once more information becomes available.

The new version of the app has been approved, and customers can now update to Lunar version 5.21.4, which fixes the issue.

Our third-party vendor is currently experiencing an outage. As a result, the Help & Support section in the app is temporarily unavailable, which means you won’t be able to find our phone number or chat with us through the app. If you need urgent assistance, please contact our customer support at +45 7060 5454. Otherwise, we recommend trying again later, or follow this statuspage for updates. We’ll share more information as soon as it becomes available.

The issue has now been identified, and a fix has been successfully implemented. Customers can now once again reach us through the app, and we will continue to monitor the situation to ensure stability.

We can confirm that everything is now fully operational. This has been resolved.

This morning we were informed that our third-party vendor is experiencing a major outage, impacting their services and large parts of the internet. As a result, our Help and Support (contact center) is currently unavailable. We are in close contact with our third-party vendor and will provide updates here as soon as more information becomes available.

They have now identified the issue and are working on resolving it. As the Help Center is still currently down, we are operating with slower support. You can contact +4570605454 if you need urgent assistance, or try again later.

We are starting to see some recovery, and customers are now able to access the Help & Support function again. We are not yet able to respond to messages, so we still recommend calling for urgent matters or trying again later. We will keep you updated as more information becomes available.

Our Help Center is fully operational again, and we’re now able to view and respond to customer inquiries. Customers can also reach us through the app; however, the AI is still experiencing slower response times than usual. As a result, replies may take a bit longer throughout the day while we continue to experience some instability. If your matter is urgent, please call us directly. Otherwise, we appreciate your patience and encourage you to try again later.

Our Help Center is still fully operational, and we are still receiving customer messages. However, the AI is currently unavailable, so replies may take longer than usual. You can still reach us through the app, but be aware that all responses may be delayed. Additionally, due to an exceptionally high volume of calls, we've had to close our phone lines earlier today to ensure the best possible service for customers already in the queue. We will be back on the phones tomorrow at 09:00 AM. We will keep you updated once more information becomes available.

We are now operating to full capacity, and have decided to resolve this incident. We are doing everything we can to get back to customers messages as quick as possible. Thank you for your understanding.

Swish is currently experiencing issues, which means that using Swish could potentially fail. We are closely monitoring the situation and will keep you updated as we receive more information.

This issue has been resolved.

We are currently experiencing issues retrieving customer data from the Swedish national registry, Statens personadressregister (SPAR). This means that customers have to manually enter their information during the onboarding flow. Customers can still complete the process, but it requires more steps than usual, and there may be additional waiting time before an account can be created. This issue affects both personal and business customers. Unfortunately, due to this issue, it is currently not possible to create a Lunar Youth account or onboard multi-users for business in Sweden. The problem started on August 13. We are actively working to resolve the issue and will keep our customers updated. We apologize for the inconvenience.

This issue has been resolved

We are currently experiencing delays with incoming transfers scheduled for 11:30. This is due to an external supplier, and as a result, incoming transfers may not be posted to your accounts as expected. Our team is actively investigating the problem, and we will keep you updated as we make progress.

This issue has now been resolved