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    Cronologia delle interruzioni di Macmillan Learning Achieve

    23 Macmillan Learning Achieve incidents · agosto 2019 — official updates, affected components, duration and resolution details.

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    Assegnazioni Completate Non Segnalandosi al Gradebook

    Inizio 17 settembre 2026 alle ore 13:32 UTC · 4h 21m

    Pending
    Componenti interessati
    GradebookGradebook
    1. 17 settembre 2026 alle ore 13:32 UTCinvestigating

      Il nostro team tecnico sta attivamente indagando su un problema che sta portando a incarichi che sono stati completati da studenti che non hanno segnalato al libro di valutazione e in alcuni casi ancora mostrando come "In Progress". Non sono stati persi voti. I livelli sono registrati sullo sfondo, ma al momento non si presenteranno né in Achieve né a valle nei libri dei sistemi di gestione dell'apprendimento locali. Gli studenti possono continuare a presentare incarichi e gradi alla fine si presenteranno nel libro di valutazione. Continueremo a inviare aggiornamenti fino a quando i gradi sono segnalazione come previsto.

    2. 17 settembre 2026 alle ore 17:53 UTCresolved

      Questo problema è stato risolto e tutte le assegnazioni completate dovrebbero apparire come tali con voti che segnalano al libro di voto. **Non è richiesta alcuna azione da parte di istruttori o studenti come tutto il lavoro presentato è stato conservato. Le code di sincronizzazione del grado si sgombereranno automaticamente come sistemi di gestione dell'apprendimento esterno (Canvas, Blackboard, ecc.) finiscono di elaborare i dati accumulati per corsi integrati**

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Canvas Instructure Maintenace

    Inizio 1 maggio 2026 alle ore 16:33 UTC · 2d 20h

    Pending
    Componenti interessati
    Campus LMS integration
    1. 1 maggio 2026 alle ore 16:33 UTCidentified

      Instructors are encountering issues with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration.  A support case has been opened with Instructure, and we will provide updates as we learn more. Please follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.

    2. 1 maggio 2026 alle ore 16:53 UTCmonitoring

      We are continuing to monitor an issue that some instructors may have encountered where Canvas modules were not selectable, and/or they received errors when accessing Macmillan/BFW Course Tools for their Achieve integration. We advise impacted customers to reregister their grade sync tokens by following these instructions: https://mhe.my.site.com/macmillanlearning/s/article/Using-Macmillan-Course-Tools-in-your-Canvas-course#token. Please continue to follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.

    3. 4 maggio 2026 alle ore 13:04 UTCresolved

      We believe the issues some instructors encountered with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration are now resolved. Please visit the Canvas Instructure status page (https://status.instructure.com/) for more details about the incident. We sincerely appreciate your patience!

    Delay in Grades Reporting to Gradebook

    Inizio 12 marzo 2026 alle ore 15:40 UTC · 1h 20m

    Pending
    Componenti interessati
    GradebookGradebook
    1. 12 marzo 2026 alle ore 15:40 UTCinvestigating

      We are currently experiencing a delay in student grades appearing in the gradebook. Student grades are NOT lost. No further action needs to be taken and the grades do eventually appear. Our technical teams are actively engaged and working on addressing the issue. We will provide an update when we have more information.

    2. 12 marzo 2026 alle ore 17:00 UTCresolved

      Our team identified the issue causing the delay in grades reporting to the gradebook. The team then implemented a fix and all grades are now reporting to the gradebook.

    LearningCurve Appearing Blank

    Inizio 27 gennaio 2026 alle ore 15:51 UTC · 1d 20h

    Pending
    1. 27 gennaio 2026 alle ore 15:51 UTCinvestigating

      There have been reports that some users are experiencing an issue with LearningCurve assignments. Our team is investigating. If your LearningCurve activity is blank, please try our troubleshooting steps (https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading) and specifically, please clear your browser's cache and cookies and then refresh the page.

    2. 28 gennaio 2026 alle ore 15:25 UTCidentified

      We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified the issue and they are testing a fix. We will have more information after 1pm ET. While we work on a fix, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.

    3. 28 gennaio 2026 alle ore 18:55 UTCidentified

      We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified a fix and they are in the final phase of testing. The team is targeting a 7am (eastern time) deployment. We do not anticipate downtime associated with the deployment. Until then, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.

    4. 29 gennaio 2026 alle ore 12:44 UTCresolved

      We released a fix this morning that resolved the issue that some students were experiencing when trying to access LearningCurve/Adaptive Quizzing assignments. Services are now fully restored. Our team will continue to monitor the system. Thank you for your patience!

    eBook Tab Issue

    Inizio 22 gennaio 2026 alle ore 19:26 UTC · 18h 22m

    IssuesIncidente minore
    Componenti interessati
    ReadingRead and PracticeReadingRead and Practice
    1. 22 gennaio 2026 alle ore 19:26 UTCinvestigating

      Earlier today, some Higher Ed customers reported issues loading their eBook tab within Achieve. Most commonly, impacted customers are seeing a "cw-services-live.macmillanlearning.com refused to connect" error message. The team is actively addressing the issue, and we will provide further updates as soon as possible. For now, we recommend that instructors make at least one reading activity visible in their course, as students can access their eBook from either an available reading activity on their Course Home page or through their VitalSource Bookshelf.

    2. 23 gennaio 2026 alle ore 13:48 UTCresolved

      This incident has been resolved and the system is functioning normally. The team will continue to monitor performance.

    Intermittent Latency Issues

    Inizio 12 gennaio 2026 alle ore 21:50 UTC · 16h 54m

    Pending
    Componenti interessati
    Course Planner/PlanPeopleCampus LMS integrationGradebookReadingRead and Practice
    1. 12 gennaio 2026 alle ore 21:50 UTCinvestigating

      We are currently investigating an issue affecting our Higher Ed users who see long load times or blank pages when attempting to access Achieve. We will share more updates as soon as they are available.

    2. 12 gennaio 2026 alle ore 22:53 UTCmonitoring

      Achieve is loading as normal. Our teams are monitoring the system.

    3. 13 gennaio 2026 alle ore 14:44 UTCresolved

      Achieve is working as expected. The team will continue to monitor performance.

    Experiencing Issues

    Inizio 4 dicembre 2025 alle ore 13:20 UTC · 1h 58m

    OutageIncidente maggiore
    1. 4 dicembre 2025 alle ore 13:20 UTCinvestigating

      Achieve is experiencing issues. The team is aware and engaged to bring the system back online.

    2. 4 dicembre 2025 alle ore 15:11 UTCmonitoring

      Our product team has identified the underlying cause of the issue and has restored Achieve for our Higher Ed customers on https://achieve.macmillanlearning.com/. They are currently working to restore Achieve for our High School customers on https://achieve.bfwpub.com/. We appreciate your patience as we work on restoring all of our Achieve services.

    3. 4 dicembre 2025 alle ore 15:18 UTCresolved

      This incident has been resolved as all Achieve services are now functioning as expected.

    Scores Taking Longer To Display

    Inizio 7 novembre 2025 alle ore 15:14 UTC · 11m

    IssuesIncidente minore
    Componenti interessati
    GradebookGradebook
    1. 7 novembre 2025 alle ore 15:14 UTCidentified

      Starting around 11:45 PM EST on Thursday evening (11/7), a subset of Achieve assignments began experiencing delays in displaying saved scores. Our team has confirmed that all grades are saved and have not been lost. We are actively working to resolve the backlog and will provide an update as soon as the issue is resolved.

    2. 7 novembre 2025 alle ore 15:25 UTCresolved

      This issue has been resolved and all scores have been posted. The team will continue to monitor the application throughout the day to ensure there are no additional issues.

    AWS Incident

    Inizio 20 ottobre 2025 alle ore 05:15 UTC · 17h 45m

    Pending
    1. 20 ottobre 2025 alle ore 15:52 UTCinvestigating

      We're currently experiencing service interruptions due to an ongoing AWS outage impacting parts of our system. We appreciate your patience and understanding, and will provide an update as soon as the issue is resolved. You can follow the status of the issue at https://health.aws.amazon.com/health/status.

    2. 21 ottobre 2025 alle ore 12:47 UTCresolved

      The issue with AWS has been resolved, and all systems are working as expected. You can read more about the incident here: https://health.aws.amazon.com/health/status.

    VitalSource Service Disruption

    Inizio 12 giugno 2025 alle ore 19:00 UTC · 0m

    Pending
    1. 12 giugno 2025 alle ore 19:06 UTCresolved

      VitalSource experienced a service disruption impacting multiple systems, including their Bookshelf Online, which prevented our eBooks from loading properly starting around 2 PM ET. The disruption was resolved around 3 PM ET. Please visit the VitalSource Status page (https://status.vitalsource.com/) for further details.

    Grade Sync Delay in LMS Integrated Courses

    Inizio 15 ottobre 2024 alle ore 18:28 UTC · 1d 18h

    Pending
    Componenti interessati
    Campus LMS integration
    1. 15 ottobre 2024 alle ore 18:28 UTCidentified

      LMS Integrated Courses are experiencing a delay in grade syncing from Achieve to the school's Learning Management System. The team has identified the root cause and is preparing a hotfix that should release on Thursday morning. Workaround: If there is an immediate need for grades to be synced to the LMS, instructors can perform a manual grade sync using the course tools in the LMS.

    2. 16 ottobre 2024 alle ore 22:34 UTCidentified

      Automated grade sync in LMS Integrated Courses will be temporarily disabled at 12:30 AM ET in preparation for the morning's 8 AM ET release which will address the delay in grades to the Learning Management Systems. Automated sync functionality should be restored when the release is complete. An update will be published at that time. Reminder: Instructors can manually sync grades via the course tools in the LMS if immediate updates are needed.

    3. 17 ottobre 2024 alle ore 13:12 UTCresolved

      The hotfix was successfully deployed this morning and automated grade sync is now working as expected. We will continue to monitor.

    Unable to access courses (Failed to get template from sever)

    Inizio 12 ottobre 2023 alle ore 16:44 UTC · 5d 0h

    Pending
    1. 12 ottobre 2023 alle ore 16:44 UTCinvestigating

      We are actively investigating reports that a subset of Achieve users are receiving an "Unable to access courses (Failed to get template from sever)" error message. We will update as soon as we have more information.

    2. 13 ottobre 2023 alle ore 14:53 UTCidentified

      The team has identified the issue and is working to implement a permanent fix. If you are still encountering "Unable to access courses (Failed to get template from server)" error message please report it to our support team: https://mhe.my.site.com/macmillanlearning/s/chat-with-us

    3. 17 ottobre 2023 alle ore 17:12 UTCresolved

      This issue should be resolved as of this morning.

    Amazon Web Services (AWS) service degradation

    Inizio 13 giugno 2023 alle ore 20:11 UTC · 16h 39m

    IssuesIncidente minore
    Componenti interessati
    Assessments
    1. 13 giugno 2023 alle ore 20:11 UTCinvestigating

      Amazon Web Services (AWS) is currently experiencing a service degradation. Achieve users will notice a delay in assessment scores displaying. All scores are being captured and will display when Amazon restores their services. More information regarding the AWS outage can be found on Amazon's status page https://health.aws.amazon.com/health/status

    2. 14 giugno 2023 alle ore 12:50 UTCresolved

      Amazon reported at 6:42 PM ET on 6/13/23 that their services have been restored. All Achieve systems are back to normal operation.

    Macmillan Student Store order fulfillment delay

    Inizio 12 gennaio 2023 alle ore 16:12 UTC · 5d 4h

    Pending
    Componenti interessati
    ReadingRead and PracticeCampus LMS integrationCourse Planner/PlanGradebookAssessments
    1. 12 gennaio 2023 alle ore 16:12 UTCinvestigating

      We are currently experiencing a delay in processing orders on Student Store. All orders are being processed within 15 minutes. If you recently placed an order and have not received a confirmation email, please do not place a new order. Thank you for your patience while we continue to troubleshoot the issue.

    2. 12 gennaio 2023 alle ore 22:30 UTCinvestigating

      We are continuing to investigate a delay in processing orders on Student Store. All orders are being processed within 30 minutes, with most orders being fulfilled in 15-20 minutes. If you recently placed an order and have not received a confirmation email, please do not place a new order. Thank you for your patience while we continue to troubleshoot the issue.

    3. 13 gennaio 2023 alle ore 19:36 UTCmonitoring

      We are no longer experiencing a delay in processing orders on Student Store. All orders are being fulfilled within normal processing time. We will continue to monitor this issue to ensure normal order fulfillment continues.

    4. 17 gennaio 2023 alle ore 20:53 UTCresolved

      We are no longer experiencing a delay in processing orders on Student Store. All orders are being fulfilled within normal processing time

    Assessment Performance Degradation

    Inizio 13 ottobre 2022 alle ore 21:00 UTC · 0m

    Pending
    1. 14 ottobre 2022 alle ore 14:02 UTCresolved

      Our product team identified an assessment performance degradation around 5 PM Eastern time yesterday, and the system was restored just before 6 PM. During this time, users may have encountered error messages when accessing assessments in Achieve. You should now be able to access your assessments as expected; however, if you continue to receive any error messages when accessing them, please let us know.

    Delayed processing of grades

    Inizio 13 settembre 2022 alle ore 15:00 UTC · 0m

    Pending
    1. 13 settembre 2022 alle ore 16:11 UTCresolved

      There was a momentary delay in the processing of grades that our technology team identified around 11am. This has been resolved and all grades have been processed. Customers may have experienced delays with seeing their grades in the Achieve gradebook of no more than 40 minutes during this time.

    Courseware Edits Processing Slowly

    Inizio 31 agosto 2022 alle ore 18:04 UTC · 5h 49m

    IssuesIncidente minore
    Componenti interessati
    Course Planner/PlanGradebook
    1. 31 agosto 2022 alle ore 18:04 UTCinvestigating

      We are observing a delay in processing of changes made to courseware by instructors. Please note that any changes made and all grades *are still being captured* by the system. They are just processing slower than they should. We are continuing our investigation and will apply a fix and provide more information as soon as we can.

    2. 31 agosto 2022 alle ore 22:05 UTCidentified

      A fix has been deployed and we are beginning to see normalization in the processing of courseware changes. We are continuing to test as well as monitoring our progress. We will provide more updates.

    3. 31 agosto 2022 alle ore 23:53 UTCresolved

      The fix has been deployed and the system is working as expected. All changes that have been made have been processed and should be reflected in Courseware.

    Unable to access eBook in Achieve

    Inizio 23 luglio 2022 alle ore 03:00 UTC · 0m

    Pending
    1. 26 luglio 2022 alle ore 19:38 UTCresolved

      We are currently investigating an issue where students are receiving a "Sign In Error" message when trying to access an eBook within their course. This is being observed by Achieve users. Our technical team is aware and they are working to resolve this issue. We will update as soon as more information is available. We do apologize for the inconvenience.

    2. 26 luglio 2022 alle ore 19:41 UTCpostmortem

      Our eBook partner, VitalSource has restored service and given the all clear from their side.

    Error Message in Achieve

    Inizio 18 luglio 2022 alle ore 01:35 UTC · 40m

    IssuesIncidente minore
    1. 18 luglio 2022 alle ore 01:35 UTCinvestigating

      We are currently investigating an issue where some students and instructors are receiving an error message stating "Resource association error - Error: Pool does not have online node", or "Assignment ID not found". Our development team is actively researching this error and we will update as more information becomes available.

    2. 18 luglio 2022 alle ore 12:52 UTCmonitoring

      Our team has implemented a fix to restore normal performance levels. We are continuing to monitor system performance to ensure assessments continue to function as designed.

    3. 18 luglio 2022 alle ore 13:46 UTCresolved

      This incident has been resolved. We continue to monitor performance to ensure assessments continue to function as designed.

    Occasional Page Load Problems

    Inizio 16 maggio 2022 alle ore 18:48 UTC · 1d 2h

    Pending
    Componenti interessati
    ReadingRead and PracticeCourse Planner/PlanPeopleCampus LMS integrationCourse Planner/PlanCampus LMS integrationGradebookGradebookReadingAssessmentsRead and Practice
    1. 16 maggio 2022 alle ore 18:48 UTCinvestigating

      We are currently investigating an issue. When some students are attempting to gain access to a course, they are experiencing an "Error 500" Message. We are aware of this and looking into the source of the issue. We will share more updates as soon as they are available.

    2. 17 maggio 2022 alle ore 14:09 UTCidentified

      We have identified an issue that when some students are attempting to gain access to a course, they are experiencing an "Error 500" Message. We are aware of this and our team is in the process of implementing a fix that will restore normal performance levels. We will share more updates as soon as they are available.

    3. 17 maggio 2022 alle ore 21:16 UTCresolved

      All systems are back online and normal performance levels have been restored.