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    Cronologia delle interruzioni di Magic Labs

    50 Magic Labs incidents · agosto 2022 — official updates, affected components, duration and resolution details.

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    Service Interruption

    Inizio 3 giugno 2026 alle ore 17:51 UTC · 43m

    OutageIncidente critico
    Componenti interessati
    Wallet OperationsAPIAuthentication
    1. 3 giugno 2026 alle ore 18:12 UTCinvestigating

      We are currently investigating this issue.

    2. 3 giugno 2026 alle ore 18:45 UTCresolved

      This incident has been resolved.

    Partial Degraded Experience

    Inizio 18 febbraio 2026 alle ore 07:15 UTC · 36m

    IssuesIncidente minore
    Componenti interessati
    Wallet Operations
    1. 18 febbraio 2026 alle ore 07:15 UTCinvestigating

      We are currently investigating this issue.

    2. 18 febbraio 2026 alle ore 07:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 febbraio 2026 alle ore 07:52 UTCresolved

      This incident has been resolved.

    Issues with Signing

    Inizio 9 febbraio 2026 alle ore 19:29 UTC · 36m

    OutageIncidente maggiore
    Componenti interessati
    Wallet Operations
    1. 9 febbraio 2026 alle ore 19:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9 febbraio 2026 alle ore 19:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 febbraio 2026 alle ore 20:05 UTCresolved

      This incident has been resolved.

    Elevated timeouts in Signing service

    Inizio 13 gennaio 2026 alle ore 20:01 UTC · 16m

    OutageIncidente maggiore
    1. 13 gennaio 2026 alle ore 21:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 13 gennaio 2026 alle ore 21:24 UTCresolved

      This incident has been resolved.

    Service Interruption

    Inizio 5 dicembre 2025 alle ore 09:08 UTC · 14m

    OutageIncidente critico
    Componenti interessati
    APIDashboardAuthentication
    1. 5 dicembre 2025 alle ore 09:08 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 5 dicembre 2025 alle ore 09:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 dicembre 2025 alle ore 09:22 UTCresolved

      This incident has been resolved.

    Service Interruption

    Inizio 18 novembre 2025 alle ore 12:52 UTC · 3h 10m

    OutageIncidente maggiore
    Componenti interessati
    APIDashboardAuthentication
    1. 18 novembre 2025 alle ore 12:52 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 18 novembre 2025 alle ore 16:03 UTCresolved

      This incident has been resolved.

    Service Interruption

    Inizio 18 novembre 2025 alle ore 11:30 UTC · 0m

    Pending
    1. 18 novembre 2025 alle ore 12:29 UTCresolved

      Users were unable to login via email or sign messages due to upstream provider outage.

    Service Interruption

    Inizio 27 agosto 2025 alle ore 00:40 UTC · 1h 5m

    OutageIncidente critico
    Componenti interessati
    DashboardAuthentication
    1. 27 agosto 2025 alle ore 01:25 UTCinvestigating

      We are currently investigating this issue.

    2. 27 agosto 2025 alle ore 01:45 UTCresolved

      This incident has been resolved.

    Newton Agent History Latency

    Inizio 11 giugno 2025 alle ore 17:26 UTC · 1h 32m

    IssuesIncidente minore
    Componenti interessati
    Newton Agents
    1. 11 giugno 2025 alle ore 17:26 UTCidentified

      We've identified an issue causing latency with the Newton Agent History. A fix is in the works.

    2. 11 giugno 2025 alle ore 18:58 UTCresolved

      This incident has been resolved.

    Magic is investigating an issue with Newton Agents

    Inizio 29 maggio 2025 alle ore 05:55 UTC · 1h 7m

    OutageIncidente critico
    Componenti interessati
    Newton Agents
    1. 29 maggio 2025 alle ore 06:37 UTCidentified

      New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

    2. 29 maggio 2025 alle ore 06:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 maggio 2025 alle ore 06:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 29 maggio 2025 alle ore 07:01 UTCresolved

      This incident has been resolved.

    Degraded service affecting some customers

    Inizio 22 marzo 2025 alle ore 14:30 UTC · 10m

    IssuesIncidente minore
    1. 22 marzo 2025 alle ore 23:22 UTCresolved

      Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/

    Degraded performance on Auth and API

    Inizio 12 febbraio 2025 alle ore 03:34 UTC · 3d 20h

    IssuesIncidente minore
    Componenti interessati
    APIAuthentication
    1. 12 febbraio 2025 alle ore 03:34 UTCidentified

      We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.

    2. 13 febbraio 2025 alle ore 03:11 UTCidentified

      Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.

    3. 14 febbraio 2025 alle ore 01:12 UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    4. 15 febbraio 2025 alle ore 23:52 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Inizio 4 dicembre 2024 alle ore 21:55 UTC · 4h 1m

    IssuesIncidente minore
    Componenti interessati
    APIDashboardAuthentication
    1. 4 dicembre 2024 alle ore 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 5 dicembre 2024 alle ore 01:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 dicembre 2024 alle ore 01:56 UTCresolved

      This incident has been resolved.

    API and Auth endpoints exceeding rate limiting rules

    Inizio 29 ottobre 2024 alle ore 15:30 UTC · 0m

    IssuesIncidente minore
    1. 29 ottobre 2024 alle ore 16:28 UTCresolved

      We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.

    Login issues

    Inizio 15 ottobre 2024 alle ore 17:02 UTC · 1h 49m

    OutageIncidente critico
    Componenti interessati
    DashboardSMS Delivery
    1. 15 ottobre 2024 alle ore 18:36 UTCinvestigating

      We are currently investigating login issues with Dashboard and SMS

    2. 15 ottobre 2024 alle ore 18:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 ottobre 2024 alle ore 18:50 UTCresolved

      This incident has been resolved.

    General Outage

    Inizio 11 ottobre 2024 alle ore 22:21 UTC · 1h 14m

    Pending
    Componenti interessati
    APIAuthentication
    1. 11 ottobre 2024 alle ore 22:51 UTCinvestigating

      We are currently investigating this issue.

    2. 11 ottobre 2024 alle ore 23:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 ottobre 2024 alle ore 23:35 UTCresolved

      This incident has been resolved.

    Emails not sending for applications using Custom Email Provider feature with Postmark SMTP

    Inizio 16 settembre 2024 alle ore 05:01 UTC · 8h 12m

    OutageIncidente maggiore
    Componenti interessati
    Third Party
    1. 16 settembre 2024 alle ore 05:01 UTCmonitoring

      Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

    2. 16 settembre 2024 alle ore 13:12 UTCresolved

      This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues

    Service Impact from Vendor Outage

    Inizio 7 agosto 2024 alle ore 19:47 UTC · 0m

    OutageIncidente maggiore
    Componenti interessati
    DashboardAuthentication
    1. 7 agosto 2024 alle ore 19:47 UTCresolved

      This incident has been resolved.

    User Login Issue

    Inizio 10 luglio 2024 alle ore 22:09 UTC · 0m

    Pending
    1. 10 luglio 2024 alle ore 22:09 UTCresolved

      We are currently investigating this issue.

    User Login Issue

    Inizio 10 giugno 2024 alle ore 09:45 UTC · 12h 0m

    Pending
    Componenti interessati
    Authentication
    1. 10 giugno 2024 alle ore 22:09 UTCresolved

      This incident has been resolved.