Cronologia delle interruzioni di Mindbody

1. 31 luglio 2026 alle ore 00:15 UTCinvestigating

   **Title: Trattamento di pagamento Mindbody / Mindbody **Status: Investigazione ♪Message ♪ Stiamo attualmente indagando su un problema che riguarda le transazioni Direct Debit/ACH elaborate su **23 luglio**, che potrebbe aver portato a operazioni mancanti o duplicate. I clienti che utilizzano **Mindbody Payments** in **Australia e Nuova Zelanda** possono essere colpiti. Forniremo aggiornamenti come ulteriori informazioni diventano disponibili. Grazie per la vostra pazienza e comprensione.

2. 5 agosto 2026 alle ore 05:15 UTCidentified

   We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once. We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 luglio 2026 alle ore 21:45 UTCinvestigating

   Stiamo indagando su un problema che riguarda il Mindbody Web Software. Alcuni clienti di Mindbody stanno sperimentando più lentamente dei normali tempi di caricamento della pagina e gli errori durante il tentativo di caricare la scheda degli appuntamenti all'interno del software Web di Mindbody. Grazie per la vostra pazienza mentre lavoriamo per ripristinare i servizi. Il nostro prossimo aggiornamento sarà alle 15:30 PM PT.

2. 29 luglio 2026 alle ore 21:58 UTCresolved

   I nostri team di ingegneria hanno implementato con successo una correzione e l'impatto precedente è stato risolto. Grazie per la vostra pazienza!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 luglio 2026 alle ore 17:20 UTCinvestigating

   Stiamo indagando su un problema che riguarda i Servizi Mindbody. I clienti di Mindbody che effettuano l'accesso ai servizi Mindbody con una nuova sessione ricevono un errore. Se un cliente Mindbody è già entrato in un servizio Mindbody stanno vivendo più lento rispetto ai normali tempi di caricamento della pagina e errori intermittenti. I nostri team di ingegneria stanno lavorando per identificare il problema e implementare una soluzione il prima possibile. Grazie per la vostra pazienza mentre lavoriamo per ripristinare i servizi. Il nostro prossimo aggiornamento sarà alle 11:00.

2. 22 luglio 2026 alle ore 17:27 UTCinvestigating

   Stiamo continuando a indagare su un problema che riguarda i servizi di Mindbody. I clienti di Mindbody non sono attualmente in grado di accedere ai servizi di Mindbody. I nostri team di ingegneria stanno lavorando per implementare una soluzione il prima possibile. Grazie per la vostra pazienza mentre lavoriamo per ripristinare i servizi. Il nostro prossimo aggiornamento sarà alle 11:00.

3. 22 luglio 2026 alle ore 17:32 UTCmonitoring

   I nostri team di ingegneria hanno implementato una soluzione ai servizi di Mindbody. I clienti di Mindbody possono sperimentare più lentamente dei normali tempi di caricamento della pagina e errori intermittenti mentre i servizi iniziano a recuperare. Stiamo monitorando per garantire la stabilità del sistema durante il recupero dei servizi. Il nostro prossimo aggiornamento sarà alle 11:00

4. 22 luglio 2026 alle ore 17:58 UTCresolved

   I nostri team di ingegneria hanno implementato con successo i servizi fix e Mindbody sono completamente recuperati. Grazie per la vostra pazienza mentre abbiamo lavorato per ripristinare i servizi.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 luglio 2026 alle ore 17:36 UTCidentified

   Engineers have identified a third-party vendor issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience. The next update will be made at 11:30AM PT or as additional information becomes available.

2. 10 luglio 2026 alle ore 18:33 UTCidentified

   The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available.

3. 10 luglio 2026 alle ore 20:33 UTCmonitoring

   The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available.

4. 10 luglio 2026 alle ore 21:37 UTCresolved

   This incident is now resolved.

1. 8 luglio 2026 alle ore 17:23 UTCinvestigating

   Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available.

2. 8 luglio 2026 alle ore 19:20 UTCinvestigating

   Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT.

3. 8 luglio 2026 alle ore 21:43 UTCinvestigating

   Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available.

4. 8 luglio 2026 alle ore 22:45 UTCmonitoring

   Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue.

5. 9 luglio 2026 alle ore 21:58 UTCresolved

   The incident has been resolved by our engineering team.

1. 1 luglio 2026 alle ore 11:47 UTCidentified

   We have identified an issue impacting iDeal and Apple Pay payment processing. Mindbody customers are receiving an error when attempting to complete a purchase using iDeal or Apple Pay during checkout and contract workflows. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 5:30 AM PT.

2. 1 luglio 2026 alle ore 12:25 UTCresolved

   Our engineering teams successfully implanted a fix. iDeal and Apple Pay are now fully functional. Thank you for your patience while we worked to restore services.

1. 23 giugno 2026 alle ore 16:33 UTCinvestigating

   We are investigating an issue affecting Mindbody Payments. A subset of Booker customers using the Mindbody Payments processor may experience an error when attempting to access the Payments Portal. This does not impact the ability to process payments. We will provide additional updates at 11 AM PST or as more information becomes available.

2. 23 giugno 2026 alle ore 18:18 UTCresolved

   We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored. Thank you for your patience while we worked to resolve the issue.

1. 15 giugno 2026 alle ore 11:28 UTCinvestigating

   We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App. Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.

2. 15 giugno 2026 alle ore 12:01 UTCmonitoring

   We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App. We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed.

3. 15 giugno 2026 alle ore 12:15 UTCresolved

   Resolved This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally. Thank you for your patience and understanding while we worked to restore service.

1. 11 giugno 2026 alle ore 17:32 UTCidentified

   Engineers have identified and working to resolve an issue impacting Site to Site navigation within the Mindbody Web Software. The next update will be provided at 11:30AM PT, or as additional information becomes available.

2. 11 giugno 2026 alle ore 17:52 UTCmonitoring

   Engineers have resolved the issue impacting Site to Site navigation. At this time, the team will continue to monitor. Thank you for your patience while we worked to resolve the issue.

3. 11 giugno 2026 alle ore 18:22 UTCresolved

   This issue is resolved

1. 8 giugno 2026 alle ore 10:16 UTCinvestigating

   We have identified an issue preventing Automations from displaying in Marketing Suite. The Automations screen will only display a Create Automation button. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

2. 8 giugno 2026 alle ore 12:03 UTCmonitoring

   Our engineering teams have identified the issue and implemented a fix. We are currently monitoring to ensure this issue is fully resolved

3. 8 giugno 2026 alle ore 13:54 UTCresolved

   Our Engineering teams have successfully implemented a fix and Automations are viewable in the Marketing Suite Automations screen. Thank you for your patience whilst we worked to resolve this issue.

1. 2 giugno 2026 alle ore 20:19 UTCinvestigating

   We are investigating an issue impacting Mindbody services. We're working to determine the cause and implement a fix as soon as possible. Thanks for your patience while we work to restore services!

2. 2 giugno 2026 alle ore 20:23 UTCinvestigating

   We're continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. We appreciate your patience while we work to restore services. Our next update will be at 2PM PT.

3. 2 giugno 2026 alle ore 20:33 UTCmonitoring

   A fix has been applied and services are beginning to recover. We're actively monitoring to ensure system stability. Mindbody customers may experience slower than normal page load times and intermittent errors while services continue to recover. Thank you for your patience while we work to restore services. Our next update will be at 2:15PM PT.

4. 2 giugno 2026 alle ore 21:17 UTCmonitoring

   We're continuing to monitor to ensure all Mindbody systems recover successfully. Thank you for your patience! Our next update will be at 3PM PT.

5. 2 giugno 2026 alle ore 21:39 UTCresolved

   Our engineering teams have successfully implemented a fix. Thank you for your patience while we worked to restore services!

1. 28 maggio 2026 alle ore 00:32 UTCmonitoring

   We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available.

2. 28 maggio 2026 alle ore 17:06 UTCresolved

   This issue has been resolved.

1. 27 maggio 2026 alle ore 18:04 UTCidentified

   Engineers have identified and working to resolve an issue impacting Mindbody Payments customers. At this time, Merchants are unable to access the payments portal via the drop-down menu when clicking on their name in the upper right corner. Merchants can however access the payment portal through the POS screen by clicking "More" and selecting "Payments Portal" from that drop-down menu. The next update will be made at 12:30PM PT or as information becomes available.

2. 27 maggio 2026 alle ore 18:32 UTCresolved

   Engineers have resolved the issue impacting Mindbody Payments customers. Thank you for your patience as we worked to resolve this issue.

1. 18 maggio 2026 alle ore 23:18 UTCmonitoring

   We are investigating an issue affecting Mindbody Payments. A subset of customers in Mexico who were scheduled to receive payouts today will instead receive them tomorrow. We are actively working with our payment processor to confirm payouts are distributed as expected tomorrow.

2. 19 maggio 2026 alle ore 21:25 UTCresolved

   We have confirmed that the payouts occurred as expected.

1. 18 maggio 2026 alle ore 15:39 UTCinvestigating

   We are investigating an issue impacting the Mindbody Web Software. A subset of Mindbody customers may find themselves unexpectedly logged out while navigating the Mindbody Web Software. If this occurs, logging back in should restore access, though the issue may reoccur. Thank you for your patience while we work to resolve this. Our next update will be at 10:00 AM PT.

2. 18 maggio 2026 alle ore 16:49 UTCresolved

   Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved.

1. 18 maggio 2026 alle ore 07:35 UTCidentified

   We have identified an issue preventing some consumers from completing their purchase on Branded Web. After selecting a payment method during checkout, a black screen may appear displaying transaction details, which prevents checkout from completing. The impact is limited to businesses using a specific version of the Branded Web checkout flow and affects various payment methods. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

2. 18 maggio 2026 alle ore 09:35 UTCresolved

   **Resolved - Branded Web Checkout Issue** This incident has now been resolved. We previously identified an issue affecting some consumers during checkout on Branded Web. After selecting a payment method, a black screen showing transaction details could appear, preventing the purchase from being completed. The issue was limited to businesses using a specific version of the Branded Web checkout flow and impacted multiple payment methods. A fix has been deployed, and checkout functionality has been restored. All payment methods on affected flows should now be operating as expected. If you are still experiencing any problems, please contact Support. We apologise for the disruption and appreciate your patience while this was being resolved

1. 14 maggio 2026 alle ore 08:44 UTCinvestigating

   We’re currently investigating an issue where the **Prospect Widget** returns an error after the form is completed and submitted. Our team is actively working to identify the root cause. We’ll share further updates as soon as we have more information. Thank you for your patience while we work to resolve this.

2. 14 maggio 2026 alle ore 13:46 UTCresolved

   **Resolved – Prospect Widget Form Errors** The issue affecting the Prospect Widget, where an error occurred after submitting the form, has now been resolved. Our team has implemented a fix, and the widget is functioning as expected. We’ll continue to monitor performance to ensure stability. Thank you for your patience while we worked to restore full functionality.

1. 13 maggio 2026 alle ore 22:00 UTCinvestigating

   We are investigating an issue impacting the Booker Web Software. Some Booker customers are experiencing intermittent slower than normal page load times and errors when navigating through the Booker Web Software. We apologize for the inconvenience. Our next update will be at 5:00PM PT.

2. 14 maggio 2026 alle ore 00:23 UTCresolved

   Our engineering teams have successfully implemented a fix and the Booker Web Software is stable. Thank you for your patience as we worked to restore services!

1. 8 maggio 2026 alle ore 22:08 UTCinvestigating

   Engineers are aware and working to resolve an issue impacting Mindbody Payments. A subset of customers using Mindbody Payments may experience issues with loading the Payments Portal, encountering a blank page. Next update will be provided at 4:00pm pt or as additional information becomes available.

2. 8 maggio 2026 alle ore 22:48 UTCresolved

   Our engineers identified the issue impacting the Payments portal and have resolved the issue. During time of impact a subset of customers experienced issues loading the payment portal. Thank you for your patience as we worked to resolve the issue.

1. 8 maggio 2026 alle ore 19:15 UTCidentified

   We have identified an upstream 3rd party payment processor, Clover, experiencing an issue impacting Booker Payment Processing. Booker v2 customers using Clover as their payment processor are receiving an error when attempting to process a payment. We are working with Clover to resolve the issue as soon as possible. Thank you for your patience, our next update will be at 2:00PM PT.

2. 8 maggio 2026 alle ore 19:49 UTCresolved

   Clover has resolved their incident impacting Booker Payment Processing.