Cronologia delle interruzioni di Mindtickle

1. 24 ottobre 2026 alle ore 13:19 UTCresolved

   Sintesi • Due vulnerabilità critiche nel runtime PHP (“PHP2Shell”) sono state divulgate pubblicamente il 21 ottobre 2026. • La piattaforma Mindtickle, inclusi i siti di customer learning e le implementazioni personalizzate-domain, è costruita principalmente su Go, JavaScript, TypeScript, Python e Java, e non è interessata. Componente interessato • Un componente di supporto utilizzato PHP: il servizio di backend per il modulo di feedback in-app “Reporta un problema”. È separato dalle funzioni di ricerca e chat di help-article nello stesso pannello di supporto, che funzionano su altri servizi e non sono interessati. • Serve il modulo di feedback e riceve un rapporto quando un utente lo invia. Il servizio trasmette il rapporto all’helpdesk del nostro team di supporto. • Funziona separatamente dalla piattaforma di base Mindtickle. Non fa parte di come vengono serviti i siti di apprendimento, di come gli utenti si accedono, o di come i contenuti di apprendimento e i dati inquilini vengono memorizzati o elaborati. Non ha accesso ai sistemi che tengono quei dati. Rimediazione • Il 23 ottobre 2026, abbiamo applicato i cambiamenti di configurazione mitiganti raccomandati nella consulenza di sicurezza PHP per ridurre il rischio di sfruttamento mentre abbiamo preparato l'aggiornamento. • Il 24 ottobre 2026, abbiamo aggiornato il componente a PHP 8.3.36, il rilascio fisso, in tutte le regioni di produzione e verificato la correzione. • Abbiamo anche aggiunto un controllo di filtraggio delle richieste come misura approfondita della difesa. Il componente è rimasto in servizio durante tutto, senza downtime. Investigazione • Abbiamo esaminato i registri dal 20 ottobre 20, 2026, il giorno prima della divulgazione pubblica, attraverso la bonifica il 24 ottobre 2026. • Non abbiamo trovato alcuna prova di sfruttamento e nessuna prova che i dati dei clienti siano stati accessibili o esposti. Nessuna azione richiesta • Non è necessario ruotare password, chiavi API, impostazioni SSO o credenziali di integrazione. • Continuiamo a monitorare e aggiorneremo questa pagina se qualcosa cambia. • Per domande, prove di supporto o attestazione formale, e-mail [email protected] .

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 settembre 2026 alle ore 13:13 UTCinvestigating

   Gli utenti non sono attualmente in grado di accedere alla piattaforma Mindtickle. Gli utenti che sono già connessi non sono influenzati e possono continuare a utilizzare la piattaforma. Il nostro team sta indagando attivamente sul problema.

2. 21 settembre 2026 alle ore 13:53 UTCidentified

   Abbiamo identificato la causa principale del problema di login e attualmente stiamo lavorando su una patch.

3. 21 settembre 2026 alle ore 15:10 UTCmonitoring

   Stiamo vedendo segni di recupero, e alcuni utenti dovrebbero ora essere in grado di accedere alla piattaforma Mindtickle. Stiamo continuando a monitorare il recupero e il lavoro attraverso i rimanenti utenti colpiti.

4. 21 settembre 2026 alle ore 15:46 UTCmonitoring

   Aggiornamento: la funzionalità Login è stata ripristinata per la maggior parte degli utenti. Continueremo a monitorare attentamente la piattaforma per garantire il pieno recupero e la stabilità.

5. 21 settembre 2026 alle ore 16:42 UTCresolved

   Il problema di login che interessa la piattaforma è stato risolto, e gli utenti possono ora accedere normalmente. L'interruzione è durata dalle 04:52 AM PT alle 9:42 AM PT. Nessun dato del cliente è stato interessato. Gli utenti che erano già connessi a Mindtickle sono stati in grado di accedere alla piattaforma senza alcuna preoccupazione. Ci dispiace per la rottura che ha causato. Se non sei ancora in grado di accedere, contattaci @ [email protected]. Compleremo un postmortem interno e pubblicheremo la RCA qui entro i prossimi giorni.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 settembre 2026 alle ore 13:33 UTCidentified

   Siamo a conoscenza di un problema che riguarda i flussi di lavoro correlati a Salesforce, causato da un'interruzione costante sul lato di Salesforce. Questo non è il risultato di un problema all'interno di Mindtickle. Ciò che è interessato: i clienti che utilizzano l'integrazione di Salesforce possono vedere guasti o ritardi nei seguenti casi: 1. Integrazione Salesforce (SFDC): sincronizzazione dei dati CRM, provisioning dell'utente/sync, raccomandazioni modulo/asset e sincronizzazione delle prestazioni degli studenti con Salesforce 2. Digital Sales Room: possibilità di sincronizzazione, contatti, creazione automatica della stanza per opportunità Salesforce, e conti da Salesforce, e attività di scrittura della stanza di nuovo a Salesforce. La funzionalità core DSR (creare e condividere camere, contenuti, analisi) rimane disponibile. 3. Chiamare AI: mappare le registrazioni ai record di Salesforce e mostrare i campi di opportunità/account di Salesforce su un incontro una volta che è disponibile, spingendo intuizioni di chiamata di Salesforce, e Salesforce Dialer cattura chiamata. La funzionalità di Core Call AI (registrazione, trascrizione, intuizioni) rimane disponibile. Ciò che non è interessato: flussi di lavoro non-Salesforce, funzionalità del prodotto di base, e i clienti che non utilizzano l'integrazione Salesforce sono tutti operativi normalmente. Stiamo monitorando attivamente l'outage Salesforce e valutando l'impatto.

2. 16 settembre 2026 alle ore 17:01 UTCresolved

   L'outage Salesforce-side è stato risolto, e tutti i flussi di lavoro interessati sono ora operativi normalmente.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 31 agosto 2026 alle ore 11:08 UTCinvestigating

   Seller Copilot sta vivendo alti tassi di errore a causa di un'interruzione a valle nel data center Azure che supporta questo caso di utilizzo. Inoltre, Mindtickle chat supporto può sperimentare guasti nella generazione di risposte alle vostre domande.

2. 31 agosto 2026 alle ore 11:40 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 31 agosto 2026 alle ore 12:10 UTCmonitoring

   una soluzione è stata implementata e stiamo monitorando la situazione.

4. 31 agosto 2026 alle ore 13:06 UTCresolved

   L'incidente è stato risolto e tutti i sistemi sono ora operativi.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 19 agosto 2026 alle ore 17:16 UTCinvestigating

   Stiamo indagando su un problema in cui un sottoinsieme di clienti può vedere dati stanti in alcuni rapporti di analisi, in particolare: SSR, Custom Dashboards, Manager & Relationship report, e Panoramica / Adoption / Performance report. Altre relazioni e aree di prodotto non sono colpite. Se l'analisi riflette i dati attuali, non è necessaria alcuna azione. Tra poco pubblicheremo un aggiornamento.

2. 20 agosto 2026 alle ore 02:07 UTCresolved

   Questo problema è risolto. Tutti i rapporti interessati ora mostrano i dati attuali. Grazie per la pazienza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 giugno 2026 alle ore 00:35 UTCinvestigating

   We are currently experiencing a partial service disruption on Mindtickle platform. Users may encounter errors, intermittent failures, or degraded performance across the platform. Our engineering team is actively investigating and mitigating the issue while closely monitoring recovery efforts.

2. 13 giugno 2026 alle ore 00:51 UTCidentified

   We have identified the cause of the elevated error rates and are deploying mitigation measures. We are monitoring the platform closely and working to restore normal service.

3. 13 giugno 2026 alle ore 01:01 UTCmonitoring

   Mitigation has been deployed and services are operating normally. We are continuing to monitor the platform closely to ensure stability.

4. 15 giugno 2026 alle ore 03:36 UTCresolved

   The incident has been resolved and services are operating normally. We will continue to monitor the platform to ensure stability. A detailed Root Cause Analysis will be shared shortly.

5. 18 giugno 2026 alle ore 12:24 UTCpostmortem

   # **Incident Summary** On June 12, 2026, Mindtickle experienced a service disruption caused by an unexpected surge in processing activity within one of our backend workflows. The resulting increase in downstream traffic exceeded the capacity of a critical platform dependency, leading to service degradation and eventual unavailability. The issue was mitigated by reducing processing throughput and allowing affected systems to recover. **Impact Duration:** **3 hours and 15 minutes**. ## **Impact** During the incident window, customers may have experienced: * Delays in invitation-related workflows * Elevated latency and intermittent errors across affected services * Temporary degradation of platform functionality dependent on the impacted backend systems ## **Incident Timeline** * ‌**Jun 12, 03:00 PM**: A critical backend dependency becomes saturated, resulting in service degradation and elevated error rates. * **Jun 12, 03:15 PM**: The issue is detected through automated monitoring and customer reports. Investigation begins. * **Jun 12, 04:50 PM**: Mitigation measures are implemented to reduce processing throughput and stabilize affected systems. * **Jun 12, 05:46 PM**: Platform functionality is restored fully ## **Root Cause** A backend workflow generated a significantly higher volume of processing activity than historical norms. As the system worked through the resulting backlog, requests propagated through multiple downstream services, creating sustained load across the platform. While each component behaved as designed, the combined volume exposed capacity and protection gaps within the processing chain. The resulting amplification effect overwhelmed a critical backend dependency, causing service degradation and eventual unavailability. ## **Resolution** The team mitigated the incident by reducing the rate at which backlog processing occurred, allowing downstream systems to stabilize and recover. Once traffic levels returned to normal operating ranges, affected services resumed normal operation and platform functionality was fully restored. ## **Corrective and Preventive Actions** * Introduce rate limiting and additional safeguards for high-volume processing workflows to prevent a single workflow from generating excessive downstream load. * Implement backpressure, circuit-breaking, and load-shedding mechanisms across critical processing paths to better protect downstream dependencies during traffic spikes. * Review platform capacity limits, concurrency settings, and monitoring to improve resilience and provide earlier visibility into abnormal processing patterns.

1. 3 giugno 2026 alle ore 17:06 UTCresolved

   On June 2nd, between 7:19 AM PDT and 9:21 AM PDT, our third-party recording provider experienced a disruption that prevented the Call AI bot from joining meetings. A limited number of customers were impacted, and unfortunately, the affected recordings are non-recoverable. We sincerely apologize for the disruption and any impact to your workflows. The issue is fully resolved, and recordings are functioning normally. If your account was affected, your account team will reach out with specific details.

1. 21 maggio 2026 alle ore 15:29 UTCinvestigating

   Users may experience issues starting Two-Way Roleplay sessions. In addition admins may be unable to preview roleplays. The team is actively investigating the issue and working toward resolution.

2. 21 maggio 2026 alle ore 15:59 UTCidentified

   We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow. We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.

3. 21 maggio 2026 alle ore 17:07 UTCidentified

   Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service. Our teams remain actively engaged on the issue.

4. 21 maggio 2026 alle ore 17:18 UTCidentified

   We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully. We continue to work with the third-party provider toward full restoration.

5. 21 maggio 2026 alle ore 17:49 UTCmonitoring

   The impacted systems are now operational again, and roleplay workflows are functioning successfully. We are continuing to monitor the systems closely to ensure stability.

6. 21 maggio 2026 alle ore 18:30 UTCresolved

   All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored. We will continue to monitor the systems closely. The incident is now resolved.

1. 18 maggio 2026 alle ore 13:17 UTCinvestigating

   The 'Featured Hubs' widget, wherever used on the Mindtickle platform, is not loading. The Hubs and individual media/assets are working properly. We are currently investigating this. All other capabilities of the Mindtickle platform are operating normally.

2. 18 maggio 2026 alle ore 13:21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 maggio 2026 alle ore 13:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 maggio 2026 alle ore 13:55 UTCresolved

   This incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational.

1. 11 maggio 2026 alle ore 14:25 UTCinvestigating

   We are currently investigating an issue impacting call recordings in Call AI. Users may experience failures while recording calls. The team is actively working on identifying the root cause and restoring normal functionality. Further updates will be shared shortly.

2. 11 maggio 2026 alle ore 16:35 UTCresolved

   The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.

1. 26 marzo 2026 alle ore 11:50 UTCresolved

   Between 07:50 AM and 11:25 AM PT on March 24, 2026, the Mindtickle platform experienced a service disruption affecting Call Recordings. Full service was restored by 11:25 AM PT. We are currently conducting a thorough investigation and will publish a detailed Root Cause Analysis (RCA) shortly.

2. 27 marzo 2026 alle ore 03:50 UTCpostmortem

   We experienced a service disruption impacting **Call AI bot functionality**. During this time, **select scheduled meetings were affected**, where Call AI bots were unable to join and record. The issue has been fully resolved, and services have returned to normal operation. ‌ **Impact** * Call AI bots were unable to join **select scheduled meetings** * Call recordings and transcriptions were not generated for impacted meetings ‌ **Timeline** * **07:50 AM PT:** Incident began; bots unable to join select meetings * **07:52 AM PT:** Alerts triggered; issue detected and investigation initiated * **09:00 AM PT:** Root cause identified within Call AI bot infrastructure * **10:15 AM PT:** Mitigation measures applied; service recovery in progress * **11:25 AM PT:** Service fully restored; bots resumed normal operation ‌ **Root Cause** This incident was caused by a **transient issue within the Call AI bot infrastructure**, which impacted service availability during the affected period. ‌ **Next Steps** * Exploring & implement enhanced failover mechanisms to improve system resilience * Introducing more granular monitoring and alerting for faster detection ‌ We apologize for the inconvenience caused and appreciate your patience.

1. 19 febbraio 2026 alle ore 14:33 UTCinvestigating

   we are currently investigating an issue affecting the Analytics Platform. While out of the box dashboards remain functional, users may be unable to open existing custom reports or create new ones. Our engineering team is identifying the root cause, and we will provide an update as soon as more information is available. We apologize for the interruption to your workflow.

2. 19 febbraio 2026 alle ore 14:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 febbraio 2026 alle ore 14:52 UTCresolved

   We have successfully resolved the issue affecting the Analytics Platform. All custom reports should now load correctly, and the ability to create new reports has been fully restored. Our team has verified the fix, and we are monitoring the system to ensure continued stability. Thank you for your patience while we worked to get this back online.

1. 12 febbraio 2026 alle ore 03:29 UTCinvestigating

   We are observing high error rates for both admins and end users for select customer instances. We are investigating the issue and will share an update shortly.

2. 12 febbraio 2026 alle ore 03:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 febbraio 2026 alle ore 03:36 UTCmonitoring

   We have implemented a fix and are monitoring the progress. We are seeing the error rates coming down.

4. 12 febbraio 2026 alle ore 03:37 UTCresolved

   The incident has been resolved. All admins and end users should be able to access the platform without any concerns.

1. 6 febbraio 2026 alle ore 13:23 UTCresolved

   [Resolved] A subset of customers (admins only) experienced intermittent failures when admins attempted to upload content to the platform. End users were not impacted and were able to view existing content without issues. The issue has been resolved, and all admin content upload workflows are operating as expected. Incident Timeline Start Time: 05 Feb 2026, 11:15 PM PT Resolved Time: 06 Feb 2026, 05:12 AM PT We will share a detailed RCA once the post-incident review is complete.

1. 18 novembre 2025 alle ore 14:45 UTCidentified

   The Two-Way Roleplay Missions feature is currently experiencing an outage and is inaccessible. This is a direct consequence of the ongoing, widespread Cloudflare network outage. We are closely monitoring Cloudflare's recovery efforts and expect the service to be restored as soon as their network disruption is resolved.

2. 18 novembre 2025 alle ore 14:54 UTCmonitoring

   Cloudflare has confirmed the deployment of a fix for the underlying network issue. We are now observing a significant decrease in error rates on our platform, with Two-Way Roleplay Missions starting to become accessible again. We will continue to monitor the platform closely as services stabilize, and will post a final resolution notice once all operations are confirmed to be fully back to normal.

3. 18 novembre 2025 alle ore 15:37 UTCmonitoring

   Two-Way Roleplay Missions are operational. We will continue to monitor the platform closely to ensure stability before marking this incident as fully resolved.

4. 18 novembre 2025 alle ore 17:17 UTCresolved

   All services are normal. A detailed Root Cause Analysis (RCA) will be published shortly.

1. 20 ottobre 2025 alle ore 16:30 UTCidentified

   There has been a second surge of error rates and latencies reported due to an AWS outage in the US-East-1 region. The AWS team is actively working on this and we are monitoring the status closely. Though the platform is up and some features are working, select customers and users may face intermittent failues in accessing the platform. We will keep updating the status page as soon as we receive updates from AWS. We apologize for the inconvenience caused here. AWS Outage Status: https://health.aws.amazon.com/health/status

2. 20 ottobre 2025 alle ore 17:51 UTCidentified

   As per AWS, their internal subsystems are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are now applying mitigations to the remaining AZs at which point we expect launch errors and network connectivity issues to subside. We will share an update once the AWS team has applied the mitigations and we have verified at our end.

3. 20 ottobre 2025 alle ore 19:43 UTCmonitoring

   Post the recovery and fix from the AWS team, we are observing a significant improvement in the Mindtickle platform performance. Most Mindtickle workflows are now functioning normally. Our teams continue to monitor the situation closely and will provide an update once the issue is fully resolved. AWS Outage Status: https://health.aws.amazon.com/health/status

4. 20 ottobre 2025 alle ore 20:55 UTCresolved

   The incident has been resolved, and the Mindtickle platform is now operating normally. We continue to closely monitor performance to ensure everything remains stable.

1. 20 ottobre 2025 alle ore 10:07 UTCmonitoring

   Earlier today, some Mindtickle customers experienced high error rates and intermittent service disruptions due to an AWS outage in the US-East-1 region. AWS has since deployed a fix, and we’re observing steady recovery across our systems. Error rates are declining, and most services are returning to normal. Our teams continue to monitor the platform closely to ensure full stability. We’ll share a final update once all systems are fully restored. Thank you for your patience and understanding.

2. 20 ottobre 2025 alle ore 11:03 UTCresolved

   The incident has been resolved, and the Mindtickle platform is operating normally.

1. 16 ottobre 2025 alle ore 03:54 UTCinvestigating

   We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible. Impacted Areas: 1. OData Routes (Partial Routes) – Stale data visible 2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed 3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed

2. 16 ottobre 2025 alle ore 04:29 UTCmonitoring

   A fix has been implemented and we are running a sanity check at our end.

3. 16 ottobre 2025 alle ore 04:50 UTCresolved

   This incident has been resolved. We will share an RCA once the postmortem is complete.

1. 15 ottobre 2025 alle ore 11:19 UTCresolved

   Between October 14, 2025, 12:10 AM PT and October 15, 2025, 3:00 AM PT, select Call AI customers experienced a delay in the processing of call recordings. Impact: 1. Call recordings generated during this period were temporarily not visible on the Call Listing page. What Continued to Work: 1. All recordings captured before the incident window remained accessible on the Call Listing page. 2. For calls recorded during the incident, Recording Ready emails were successfully sent to end users, allowing access to the recordings via the email links. We are conducting a post-incident analysis to identify the root cause. A detailed Root Cause Analysis (RCA) report will be shared once the investigation is complete.

1. 24 settembre 2025 alle ore 09:01 UTCinvestigating

   We're currently experiencing an high error rate in our in-platform analytics and are actively investigating the root cause to restore full functionality.

2. 24 settembre 2025 alle ore 09:40 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 settembre 2025 alle ore 09:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 settembre 2025 alle ore 10:09 UTCresolved

   A fix has been applied, and the incident has been resolved. We are continuing to monitor this closely.