Cronologia delle interruzioni di Monzo

1. 19 agosto 2026 alle ore 11:55 UTCinvestigating

   Stiamo vivendo ritardi nell'elaborazione dei pagamenti. Stiamo cercando in esso, e condivideremo di più quando abbiamo ottenuto.

2. 19 agosto 2026 alle ore 12:38 UTCinvestigating

   I problemi relativi ai pagamenti ritardati non sono ancora risolti. Stiamo anche vivendo problemi con le nostre linee telefoniche in questo momento, il che significa che le chiamate potrebbero non connettersi. Siamo difficili al lavoro per recuperare tutto e correre 💪

3. 19 agosto 2026 alle ore 13:12 UTCinvestigating

   Questo pomeriggio, abbiamo identificato alcuni problemi che interessano Monzo e attivato Monzo Stand-in, la nostra banca di backup completamente indipendente. Stiamo tirando fuori una soluzione e si sta muovendo rapidamente per ottenere il pieno servizio di nuovo e di corsa per tutti.

4. 19 agosto 2026 alle ore 15:40 UTCresolved

   Siamo felici di dire che i nostri problemi della piattaforma sono tutti ordinati. Grazie per la vostra pazienza mentre abbiamo lavorato sulla correzione 🙏

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 luglio 2026 alle ore 16:25 UTCmonitoring

   Stiamo vedendo segni di recupero e stiamo monitorando la situazione.

2. 27 luglio 2026 alle ore 17:53 UTCresolved

   Il problema è risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 luglio 2026 alle ore 13:52 UTCidentified

   Siamo consapevoli che Barclays Bank potrebbe avere problemi di invio e ricezione dei pagamenti. Se il vostro tentativo di pagamento è stato rifiutato, si consiglia di provare di nuovo più tardi.

2. 27 luglio 2026 alle ore 15:52 UTCmonitoring

   Stiamo vedendo segni di recupero e stiamo monitorando la situazione.

3. 27 luglio 2026 alle ore 16:21 UTCresolved

   Questo è ora risolto

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 marzo 2026 alle ore 11:52 UTCinvestigating

   We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

2. 2 marzo 2026 alle ore 17:08 UTCresolved

   This incident has been resolved.

1. 13 gennaio 2026 alle ore 15:31 UTCinvestigating

   We've spotted some Platform issues. We're currently investigating the issue.

2. 13 gennaio 2026 alle ore 15:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 gennaio 2026 alle ore 17:07 UTCmonitoring

   We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

4. 13 gennaio 2026 alle ore 17:15 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 13 gennaio 2026 alle ore 17:36 UTCresolved

   We've recovered now. Still keeping an eye for any side-effects.

1. 22 dicembre 2025 alle ore 11:39 UTCinvestigating

   Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

2. 22 dicembre 2025 alle ore 11:45 UTCresolved

   The issue affecting our UK Freephone number (+448008021281) has been fixed.

1. 25 novembre 2025 alle ore 15:25 UTCinvestigating

   An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

2. 25 novembre 2025 alle ore 16:06 UTCresolved

   The issue has now been resolved and all call operations are back to normal.

1. 20 ottobre 2025 alle ore 08:43 UTCinvestigating

   Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

2. 20 ottobre 2025 alle ore 09:52 UTCinvestigating

   We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

3. 21 ottobre 2025 alle ore 08:29 UTCresolved

   This incident has been resolved.

1. 14 luglio 2025 alle ore 17:28 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 14 luglio 2025 alle ore 18:11 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

3. 14 luglio 2025 alle ore 18:30 UTCresolved

   The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

1. 11 marzo 2025 alle ore 14:55 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 11 marzo 2025 alle ore 16:37 UTCresolved

   This incident has been resolved.

1. 13 agosto 2024 alle ore 09:47 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can.

2. 13 agosto 2024 alle ore 11:55 UTCidentified

   We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.

3. 13 agosto 2024 alle ore 12:37 UTCresolved

   We've fully resolved the problems we saw this morning and everything is now back to normal

1. 19 luglio 2024 alle ore 11:50 UTCmonitoring

   Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

2. 19 luglio 2024 alle ore 15:22 UTCmonitoring

   You can now pay in cheques through the app again and we’ll process them as normal.

3. 19 luglio 2024 alle ore 17:02 UTCresolved

   Our third parties have fixed the issues caused by the global IT outage. All services are working as normal.

1. 28 giugno 2024 alle ore 11:31 UTCidentified

   Bank transfers. We're aware that some high street banks may be be experiencing issues sending and receiving bank transfers from and to their accounts. We're monitoring the situation and expect this to be solved soon. Monzo's systems are unaffected.

2. 28 giugno 2024 alle ore 11:34 UTCidentified

   We expect this to be solved soon.

3. 28 giugno 2024 alle ore 12:03 UTCresolved

   The earlier problems affecting bank transfers have been resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀

1. 8 giugno 2024 alle ore 09:05 UTCinvestigating

   We are investing reports of app issues for iOS customers.

2. 8 giugno 2024 alle ore 09:11 UTCinvestigating

   We are investigating reports of app issues for iOS customers.

3. 8 giugno 2024 alle ore 11:26 UTCinvestigating

   We are investigating reports of app loading issues across Home, Trends and Pots for a portion of iOS customers.

4. 8 giugno 2024 alle ore 11:42 UTCinvestigating

   We have implemented a fix that we expect to resolve the issues. Customers are advised to fully close and restart their Monzo app and that should fix the issues, if it does not please contact our support team.

5. 8 giugno 2024 alle ore 12:18 UTCmonitoring

   Our fix should be working for customers if they force close and reopen the app. We are monitoring to ensure this has resolved the issue. Thank you for your patience.

6. 8 giugno 2024 alle ore 14:08 UTCresolved

   Customers have confirmed this issue is resolved. Any customers still having issues should force close and re-open the app and if that doesn't do, reinstall the app. If the issue persists after that, please contact our support team.

1. 6 giugno 2024 alle ore 23:55 UTCidentified

   Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.

2. 7 giugno 2024 alle ore 01:24 UTCidentified

   The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪

3. 7 giugno 2024 alle ore 02:25 UTCresolved

   All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️

1. 5 agosto 2023 alle ore 12:14 UTCinvestigating

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

2. 9 agosto 2023 alle ore 17:17 UTCmonitoring

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

3. 10 agosto 2023 alle ore 14:47 UTCresolved

   This incident has been resolved.

1. 12 giugno 2023 alle ore 16:36 UTCinvestigating

   We've identified a third party issue impacting card payments. When you try to use your card it may not work. We are working with partners to fix this issue.

2. 12 giugno 2023 alle ore 17:18 UTCresolved

   The issue is now resolved

1. 17 febbraio 2023 alle ore 13:23 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

2. 18 febbraio 2023 alle ore 05:54 UTCresolved

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

1. 1 novembre 2022 alle ore 13:40 UTCinvestigating

   We've observed that outbound international payments might not be being sent successfully. We're currently investigating.

2. 1 novembre 2022 alle ore 14:47 UTCresolved

   The earlier problems affecting outbound international payments are now fixed 🎉 Everything should be back to normal, but let us know if you experience anything unusual.

1. 21 giugno 2022 alle ore 06:59 UTCinvestigating

   Customers are currently unable to approve payments made online, and Monzo.me links are not available. Other banking functions are working normally. We are investigating with our network providers and will provide more updates soon.

2. 21 giugno 2022 alle ore 07:13 UTCmonitoring

   Services are available again, we're continuing to monitor closely. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.

3. 21 giugno 2022 alle ore 07:45 UTCresolved

   Services are available again, this issue is over. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.