Cronologia delle interruzioni di Multisafepay

1. 15 luglio 2026 alle ore 07:39 UTCinvestigating

   Le prestazioni 3DS della transazione Mastercard stanno vivendo una significativa riduzione delle prestazioni. Stiamo indagando sul problema, sembra essere al di fuori della piattaforma MultiSafepay.

2. 15 luglio 2026 alle ore 07:53 UTCidentified

   Mastercard ha individuato la questione alla loro fine siamo in attesa di risoluzione.

3. 15 luglio 2026 alle ore 09:58 UTCresolved

   L'incidente è stato risolto da Mastercard intorno alle 11:00 CEST.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 luglio 2026 alle ore 13:26 UTCidentified

   We have identified an issue that our Documentation Center is currently working properly and are working on a resolution.

2. 13 luglio 2026 alle ore 16:46 UTCresolved

   This incident has been resolved.

1. 6 luglio 2026 alle ore 14:43 UTCinvestigating

   iDEAL performance issues have reoccurred at ABN AMRO. For more details: https://availability.ideal.nl/

2. 6 luglio 2026 alle ore 15:00 UTCresolved

   The incident has been resolved, we're keeping track of any flare ups For more details: https://availability.ideal.nl/

1. 5 luglio 2026 alle ore 08:48 UTCidentified

   An decrease in delivery success has been spotted on our platform. Our team is investigating the root cause.

2. 5 luglio 2026 alle ore 09:16 UTCmonitoring

   A fix has been implemented and we are monitoring at this point

3. 5 luglio 2026 alle ore 10:15 UTCresolved

   The incident has been resolved and previously failed notifications have been resent.

1. 2 luglio 2026 alle ore 09:03 UTCidentified

   An partial outage on the iDEAL platform has been identified. For more details: https://availability.ideal.nl/

2. 2 luglio 2026 alle ore 09:56 UTCresolved

   The incident has been resolved at 11:35 CEST

1. 17 giugno 2026 alle ore 07:23 UTCresolved

   We identified an incident affecting report delivery over sFTP between 18:00 CEST on 16 June and 08:30 CEST on 17 June. The issue has now been resolved. Any report subscriptions that were impacted during this period can be re-executed.

1. 4 giugno 2026 alle ore 14:21 UTCinvestigating

   We are currently investigating a drop in payment performance

2. 4 giugno 2026 alle ore 14:24 UTCresolved

   The incident has been resolved

1. 1 giugno 2026 alle ore 07:28 UTCidentified

   There are identified performance issues with iDEAL payments at Rabobank, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/

2. 1 giugno 2026 alle ore 07:49 UTCresolved

   The incident has been resolved. For more details https://availability.ideal.nl/

1. 27 maggio 2026 alle ore 13:49 UTCidentified

   Our platform is experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.

2. 27 maggio 2026 alle ore 13:56 UTCidentified

   Our team has identified the root cause and is working on the resolution.

3. 27 maggio 2026 alle ore 14:30 UTCmonitoring

   The incident has been resolved and performance has returned to normal levels. We are continuing to monitor the situation closely.

4. 27 maggio 2026 alle ore 14:37 UTCresolved

   The incident has been resolved, and all services are operating normally.

5. 28 maggio 2026 alle ore 16:29 UTCpostmortem

   **Incident Post-Mortem: Transaction Processing Disruption — 27 May 2026** **Post-incident update** On 27 May 2026, MultiSafepay experienced a service disruption that significantly affected transaction processing. The first alerts were triggered at approximately 15:28 CEST, when our monitoring detected an increase in system errors. Our engineering team started investigating immediately and identified the issue in a database table used for asynchronous transaction actions. **15:28–16:07 — Partial impact**   An internal capacity limit was reached, preventing certain transaction flows from being completed successfully. As a result, a large number of online transactions failed. POS transactions continued to process normally throughout this period. **16:07–16:23 — Processing outage**   The work needed to resolve the underlying issue caused a processing outage. No transactions were processed during this window. Transaction processing resumed at 16:23 CEST. After the main service was restored, our team continued recovery work on the affected follow-up processes. Key recovery steps were completed during the evening, with additional validation continuing afterwards to confirm completeness. **Root cause** The root cause was a database issue that occurred during a capacity expansion operation on a long-standing database table supporting offline and asynchronous transaction actions. The integer identifier range on this table was approaching its upper limit due to sustained growth in processing volumes. During the expansion activity to extend this range, the database issue prevented new records from being inserted where this table was required, disrupting affected transaction processing. **What we’re doing** We are taking the following actions to reduce the risk of this happening again: * reviewing any similar configuration limits and increasing capacity thresholds where needed, to ensure our platform can accommodate peak loads without disruption. * Improving monitoring and increasing internal alerts so we can act well before any limit is reached. * Using these findings to further strengthen the reliability of our platform. We are sorry for the disruption this caused to our merchants and their customers. We take the trust our merchants place in us seriously. If you have questions, please reach out to our team.

1. 20 maggio 2026 alle ore 13:36 UTCinvestigating

   We are currently investigating a major performance degradation of Bancontact payments. Once more information is available we will update

2. 20 maggio 2026 alle ore 13:41 UTCmonitoring

   Traffic has returned to regular performance levels, the incident appears outside of our infrastructure. We’ll be monitoring for now.

3. 20 maggio 2026 alle ore 13:44 UTCresolved

   The incident has been resolved outside of our infrastructure.

1. 1 maggio 2026 alle ore 11:21 UTCresolved

   An incident occured in the payment performance between 12:58 and 13:15 the team has resolved the incident.

1. 30 aprile 2026 alle ore 21:05 UTCinvestigating

   Our Payment Pages are experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.

2. 30 aprile 2026 alle ore 21:12 UTCresolved

   This incident has been resolved.

1. 15 aprile 2026 alle ore 06:43 UTCinvestigating

   We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available

2. 15 aprile 2026 alle ore 06:53 UTCmonitoring

   The incident has been resolved and our team is currently monitoring the situation.

3. 15 aprile 2026 alle ore 06:54 UTCmonitoring

   The incident has been resolved and our team is currently monitoring the situation before closing the incident.

4. 15 aprile 2026 alle ore 06:57 UTCresolved

   The incident is resolved and closed. A review will follow to address root cause and prevention.

1. 30 marzo 2026 alle ore 10:17 UTCidentified

   We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.

2. 30 marzo 2026 alle ore 10:21 UTCidentified

   The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.

3. 30 marzo 2026 alle ore 10:48 UTCmonitoring

   Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.

4. 30 marzo 2026 alle ore 10:57 UTCresolved

   The incident has been resolved.

1. 25 marzo 2026 alle ore 14:40 UTCidentified

   A full outage of iDEAL has been identified. We are awaiting resolution by the scheme. For more details https://availability.ideal.nl/

2. 25 marzo 2026 alle ore 14:43 UTCidentified

   The issue now looks contain to issuer Rabobank

3. 25 marzo 2026 alle ore 14:47 UTCresolved

   The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident. For more details: https://availability.ideal.nl/

1. 14 febbraio 2026 alle ore 10:25 UTCresolved

   Bancontact transaction creation and capture experienced an outage between 10:00 and 10:30 CET. Transaction volumes and conversion rates have since returned to normal levels. Our team is currently analyzing the root cause.

1. 9 febbraio 2026 alle ore 18:47 UTCidentified

   There are identified performance issues with iDEAL payments at ABN AMRO, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/

2. 9 febbraio 2026 alle ore 18:56 UTCresolved

   The incident has been resolved by the issuer and we're closing the incident. For more details: https://availability.ideal.nl/

1. 3 febbraio 2026 alle ore 09:02 UTCidentified

   Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.

2. 3 febbraio 2026 alle ore 13:21 UTCresolved

   Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.

1. 5 dicembre 2025 alle ore 09:06 UTCidentified

   The global incident at Cloudflare has major impact on the Shopify platform, we're seeing a full outage. For more details https://www.cloudflarestatus.com/

2. 5 dicembre 2025 alle ore 09:22 UTCresolved

   The incident has been resolved. We'll be monitoring closely.

1. 5 dicembre 2025 alle ore 08:58 UTCinvestigating

   We have identified a major drop in performance of iDEAL. Currently investigating the root cause. We will update once more information becomes available

2. 5 dicembre 2025 alle ore 09:02 UTCidentified

   The issue has been identified. For more details: https://availability.ideal.nl/

3. 5 dicembre 2025 alle ore 09:17 UTCresolved

   The incident has been resolved. We'll be monitoring the situation.