Mural Status

The fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused.

The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

**Date:** October 29, 2025 **Impact Duration:** 15:55 – 21:20 UTC **Status:** Resolved **Root Cause:** Outage with our cloud hosting provider ### **Overview** On **October 29, 2025**, Mural experienced a major service disruption that prevented users from signing in or accessing their murals. The issue was caused by a widespread outage with our primary cloud hosting provider. While the outage was external to Mural, it significantly impacted our ability to serve requests and maintain normal operations for several hours. ### **Timeline of Events \(UTC\)** * **15:55** — We detected that some users were unable to sign in to Mural. Mural’s incident response team began investigating immediately * **16:13** — The incident notification was posted to Mural’s status page at [status.mural.co](http://status.mural.co)  * **16:17** — We identified the root cause as an outage in Microsoft Azure’s infrastructure affecting application access * **16:32 – 20:46** — We continued working with Microsoft Azure and monitored for recovery while keeping users informed via our status page * **20:46** — Partial recovery began; some regions regained access * **21:19** — Full service restoration confirmed * **23:20** — Incident marked as **resolved** after stable monitoring and confirmation from our upstream provider ### **Root Cause** The outage originated from an **Azure Front Door incident** that disrupted network resources across several regions. This affected authentication and access for users attempting to sign in to Mural. Our systems rely on Azure for critical infrastructure, meaning our service availability was directly impacted by the Azure outage. ### **Resolution** We attempted several workarounds during the Azure outage, however these proved unsuccessful as the core issue required Azure Front Door accessibility. As Azure recovered, we were able to reconfigure our systems to bring Mural services back online. We closely monitored all internal systems and user traffic to ensure full stability before marking the incident as ‘in monitoring’. Once normal operation was confirmed across all regions for a period of 2 hours, we closed the incident. ### **What We’re Doing Next** Although this incident was triggered by an external provider, we are taking several steps to reduce the impact of similar events in the future: 1. **CDN Improvements** — We are researching improvements to our content delivery network \(CDN\) setup to enhance resilience 2. **Enhanced Monitoring** — We are expanding our monitoring systems to detect upstream provider issues faster and more precisely 3. **Communication Consistency** — We are working on improving how we communicate during incidents across all channels, including our status page, marketing site, and in-app messages, to ensure consistent and timely updates 4. **Cloud Infrastructure** — We continue to assess our infrastructure to mitigate any potential impact from potential future impacts to our cloud hosting provider ### **Closing Thoughts** We know how important Mural is for your daily collaboration and creative work. Any downtime disrupts your teams, and we take that responsibility seriously. We sincerely apologize for the inconvenience this incident caused and appreciate your patience as we worked to resolve it. We’re committed to learning from this event and strengthening Mural’s resilience against external dependencies.

Full service to our www.mural.co website has been restored. We'll continue to monitor the situation throughout the day in case any further remedial actions are needed. We apologize for any inconvenience this may have caused and thank you for your patience whilst we're worked to resolve the issue. We're pleased to note that our Mural app under app.mural.co was not affected by this incident and users were able to log in throughout this period.

This incident has been resolved.

**Incident Summary** On April 28, 2025, beginning at approximately 19:00 CET, Mural users experienced an inability to export murals in PDF and PNG formats. Our team declared an official incident at 20:35 CET and resolved the issue at 21:35 CET by releasing a hotfix. ‌ **Timeline** * 19:00 CET: A scheduled software release was deployed * Shortly after 19:00 CET: Customers began to experience issues exporting murals and contacting our Customer Support team * 20:35 CET: Our team declared an incident and began active investigation * 21:35 CET: The issue was identified and a software patch was deployed, restoring full export functionality * 21:50 CET: We had confirmation from affected users that their exports were working correctly again, and closed the incident ‌ **Root Cause** The issue with exports was traced to a defect introduced in our 19:00 CET software release. An unintentional change in the process of rendering mural content into PDFs resulted in exports failing. ‌ **What We’re Doing Next** * Automated monitoring was in place for detecting these issues, but we have identified improvements we can make here * Render and export functionality testing is being enhanced during deployments We understand that the ability to export your murals is critical to your workflow. We sincerely apologize for any disruption this incident caused. Thank you for your patience and for trusting Mural. If you have further questions or concerns, please reach out to our support team at [support@mural.co](mailto:support@mural.co).

The fix we implemented earlier has been successful in resolving the issue and email notifications are working as expected. We apologize for the inconvenience this issue caused, and will be conducting a full review to avoid a repeat in the future.

The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

The additional enhancements we were working on have been successfully deployed. Our Mural AI is now performing as expected and normal service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Mural will be performing scheduled maintenance on Saturday June 27 at 05:00 UTC. The maintenance window is expected to last up to 4 hours. We do not anticipate any downtime during this period. However, search results will not be refreshed while maintenance is in progress, so search results may temporarily be outdated. All other parts of Mural's platform will continue regular service. We will provide updates as needed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.