Cronologia delle interruzioni di Natterbox

1. 6 ottobre 2026 alle ore 14:23 UTCresolved

   5 ottobre 2026 3:33PM BST Identificata - Stiamo indagando attivamente su un problema che riguarda sia l'invio che la ricezione di SMS. Il nostro team tecnico sta lavorando per identificare la causa e ripristinare la piena funzionalità. Provvederemo ad aggiornare la nostra pagina di stato con ulteriori dettagli mentre la nostra indagine progredisce. 5 ottobre 2026 3:50PM BST Identificata - Il degrado dei servizi sta attualmente influenzando più ampi canali digitali, tra cui SMS, WhatsApp e Web Chat. Il nostro team tecnico sta lavorando attivamente per ripristinare il normale servizio. Provvederemo ad aggiornare la nostra pagina di stato con ulteriori dettagli mentre la nostra indagine progredisce. 5 ottobre 2026 5:27PM BST Monitoraggio - È stata applicata una mitigazione e tutti i servizi di messaggistica digitale sono attualmente operativi. Stiamo continuando a monitorare le prestazioni della piattaforma da vicino mentre il nostro team di ingegneria finalizza una risoluzione permanente. 6 ottobre 2026 3:23PM BST Risolto - Dopo un periodo di monitoraggio ravvicinato, abbiamo confermato che non ci sono stati ulteriori eventi del problema, e l'incidente è ora chiuso. Ci scusiamo per qualsiasi inconveniente che possa aver causato. Si prega di contattare il nostro team di assistenza clienti se si verificano ulteriori problemi.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 4 ottobre 2026 alle ore 11:08 UTCresolved

   3 ottobre 2026 7:08PM BST Investigare - Dopo un aggiornamento Salesforce, alcuni clienti possono sperimentare chiamate fallite in cui una politica di routing sta usando il componente AI. Attualmente stiamo indagando e forniremo ulteriori aggiornamenti quando possibile. 4 ottobre 2026 12:08PM BST Risolto - Il problema dovrebbe essere risolto. Si prega di contattare il nostro team di supporto se si sta ancora vivendo qualsiasi problema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 settembre 2026 alle ore 14:42 UTCresolved

   16 settembre 2026 10:07AM BST Identificata - Si prega di essere informati che Salesforce sta attualmente vivendo un incidente di servizio. Questo non è un problema con la piattaforma Natterbox, ma perché i nostri servizi sono integrati con Salesforce, Natterbox CTI (Computer Telephony Integration) può essere temporaneamente influenzato durante questo periodo. Consigliamo vivamente ai clienti di monitorare direttamente la pagina di stato Salesforce (https://status.salesforce.com) per gli aggiornamenti più immediati relativi al recupero della piattaforma. I prossimi aggiornamenti: Stiamo aspettando attivamente ulteriori aggiornamenti direttamente da Salesforce e aggiorneremo questa pagina di stato Natterbox non appena saranno disponibili nuove informazioni. 16 settembre 2026 10:51AM BST Identificati - Il team di assistenza clienti Natterbox è anche interessato in modo intermittente da questo incidente di servizio Salesforce. Poiché i nostri team interni non sono in grado di accedere in modo affidabile ai record di Salesforce e account cliente, si prega di aspettarsi alcuni ritardi nei nostri tempi di risposta. Stiamo facendo tutto il possibile per aiutarvi a utilizzare i flussi di lavoro fallback, e apprezziamo la vostra pazienza e comprensione mentre Salesforce lavora per risolvere questo problema. 16 settembre 2026 3:42PM BST Risolto - Salesforce ha riferito di aver completato il rollout della loro mitigazione alle istanze restanti colpite. Attualmente stanno effettuando riavviamenti manuali su eventuali istanze rimanenti che non hanno recuperato automaticamente. Mentre la maggior parte dei servizi sono completamente restaurati, Salesforce nota che alcuni singoli clienti su casi specifici possono ancora sperimentare ritardi residui o errori intermittenti. Si prega di continuare a monitorare la pagina di stato Salesforce per gli aggiornamenti specifici della vostra istanza. Se si continua a sperimentare eventuali persistenti problemi Natterbox CTI, non esitare a contattare il nostro team di assistenza clienti attraverso i nostri canali standard per l'assistenza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 luglio 2026 alle ore 10:35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 25 giugno 2026 alle ore 12:03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 22 giugno 2026 alle ore 08:40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 giugno 2026 alle ore 11:39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 26 maggio 2026 alle ore 13:20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 29 aprile 2026 alle ore 08:44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 18 marzo 2026 alle ore 17:40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 marzo 2026 alle ore 12:55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.