Cronologia delle interruzioni di One

1. 3 agosto 2026 alle ore 09:13 UTCinvestigating

   Alcuni clienti non sono attualmente in grado di accedere a webmail. Stiamo cercando in questo e vi terremo aggiornati sui progressi. Prossimo aggiornamento non oltre le 12:00 CEST.

2. 3 agosto 2026 alle ore 09:20 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 3 agosto 2026 alle ore 09:39 UTCresolved

   L'accesso a Webmail è stato ora completamente restaurato e tutti i sistemi sono verificati per funzionare come previsto di nuovo. Se avete ancora problemi di accesso ai servizi correlati con noi, si prega di contattarci in chat o e-mail qui: https://www.one.com/chat.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 luglio 2026 alle ore 14:33 UTCmonitoring

   Una finestra di manutenzione è stata programmata per i server di posta, il 17 luglio dalle 23:30 alle 01:30 CET. Alcuni utenti possono sperimentare brevi periodi di inattività durante questa finestra di manutenzione, che potrebbe influenzare l'accessibilità e-mail. Se si verificano ulteriori problemi dopo il completamento della finestra di manutenzione, si prega di contattarci in chat o e-mail qui: https://www.one.com/chat.

2. 17 luglio 2026 alle ore 21:52 UTCresolved

   La manutenzione programmata è stata completata.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 giugno 2026 alle ore 09:04 UTCinvestigating

   Some customers are currently seeing "Unable to establish database connection" on their websites. We have identified the issue and our engineers are working to implement a fix We understand the impact this may have on your services and are prioritizing resolution. We will provide further updates as soon as more information becomes available.

2. 24 giugno 2026 alle ore 09:24 UTCresolved

   Access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new

1. 17 giugno 2026 alle ore 09:09 UTCidentified

   There is a known issue on Microsoft's end, where incoming emails to recipients hosted there are not getting delivered. This is not something we are able to affect, so at the moment, we can only advise to wait for them to fix it.

1. 10 giugno 2026 alle ore 12:27 UTCidentified

   Per un po' stiamo vivendo problemi con le statistiche settimanali e mensili del sito disponibili nei pannelli di controllo del cliente. Stiamo lavorando su una nuova soluzione stabile e ci aspettiamo di averlo in vigore entro il 14 agosto. Se si basa su queste statistiche, si prega di notare che i numeri giornalieri sono ancora disponibili nel frattempo. Ci scusiamo per qualsiasi inconveniente che possa aver causato.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 9 giugno 2026 alle ore 06:43 UTCinvestigating

   We are currently experiencing issues with our webmail, causing the page not to load for some customers Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 9 giugno 2026 alle ore 06:55 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/en-gb/about/contact-us/.

1. 8 maggio 2026 alle ore 09:21 UTCinvestigating

   We are currently experiencing issues with webmail, causing it to load slower than usual, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 8 maggio 2026 alle ore 10:34 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new.

1. 27 aprile 2026 alle ore 11:47 UTCinvestigating

   We are currently experiencing issues with webmail, causing blank pages, affecting some customers. This does not affect email services Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 27 aprile 2026 alle ore 11:53 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. 24 aprile 2026 alle ore 08:53 UTCinvestigating

   We are currently experiencing issues with our control panel, causing some of the links to be missing and some services to not work, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 24 aprile 2026 alle ore 09:12 UTCresolved

   Control panel access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. 23 aprile 2026 alle ore 09:30 UTCresolved

   We are currently experiencing an issue where the control panel is not loading for some customers. Our technicians are aware of the problem and are actively working to identify the root cause and implement a solution as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

1. 19 febbraio 2026 alle ore 12:57 UTCresolved

   Resolved Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please get in touch with us on chat or email here: https://www.one.com/chat. Posted Feb 13, 2026 - 17:11 CET Monitoring A fix has been implemented, and the issue seems to be resolved. We are currently monitoring the situation to ensure continued stability. Posted Feb 13, 2026 - 16:04 CET Identified The prevoius issue with webmail has reappeared, we are working on fixing it in a different way Posted Feb 13, 2026 - 14:50 CET Monitoring A fix has been implemented, and we will monitor the situation for a while. Posted Feb 13, 2026 - 14:26 CET Identified The issue has been identifed, and a fix is being worked on as we speak. Posted Feb 13, 2026 - 13:38 CET Investigating We are currently investigating an issue affecting our webmail service. A further update will be provided no later than 13:45 CET