Cronologia delle interruzioni di Openphone

1. 27 luglio 2026 alle ore 16:35 UTCinvestigating

   La chiamata in entrata e in uscita sta vivendo problemi. Il team di ingegneria è consapevole e sta indagando.

2. 27 luglio 2026 alle ore 18:46 UTCinvestigating

   Stiamo ancora vivendo problemi con la chiamata in entrata e in uscita. Stiamo lavorando a stretto contatto con il nostro fornitore per ripristinare il servizio il più rapidamente possibile e condividere gli aggiornamenti non appena ne sappiamo di più.

3. 27 luglio 2026 alle ore 19:34 UTCmonitoring

   Inbound / chiamata in uscita è parzialmente ripristinato, anche se alcuni utenti possono ancora sperimentare problemi. Stiamo continuando a monitorare il traffico e condividere un aggiornamento una volta che il servizio è completamente ripristinato.

4. 27 luglio 2026 alle ore 20:12 UTCresolved

   La chiamata in entrata e in uscita è stata completamente restaurata.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 luglio 2026 alle ore 22:24 UTCidentified

   Attualmente stiamo vivendo un problema che stabilisce nuove connessioni account a Salesforce Data Cloud. Le integrazioni dei clienti esistenti si svolgono normalmente. I nostri team di progettazione e partnership hanno identificato il problema causando il fallimento e stanno lavorando con il team di supporto Salesforce per risolvere la situazione.

2. 29 luglio 2026 alle ore 00:14 UTCresolved

   Ora è possibile effettuare nuove connessioni Salesforce.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 18:29 UTCinvestigating

   Our engineering team is investigating elevated error rates on our platform. We are seeing issues with login and delayed call status.

2. 8 luglio 2026 alle ore 18:34 UTCmonitoring

   The engineering team has identified the failing system component and deployed a fix. All platform services are operating normally at this time. We are continuing to monitor performance.

3. 8 luglio 2026 alle ore 19:14 UTCresolved

   All systems are continuing to operate as expected.

1. 6 luglio 2026 alle ore 15:03 UTCinvestigating

   We are investigating an issue causing delays to post-call activities, including missed call notifications, call recordings, and voicemails. This issue began at approximately 10:00 AM ET. We are actively working to resolve this and will provide updates as we learn more.

2. 6 luglio 2026 alle ore 15:46 UTCmonitoring

   A fix has been deployed and call activity delays should be fully resolved shortly.

3. 6 luglio 2026 alle ore 18:36 UTCresolved

   Call events are fully operational

1. 26 giugno 2026 alle ore 19:37 UTCinvestigating

   We are investigating increased client error rates sending outbound MMS messages on the platform.

2. 26 giugno 2026 alle ore 19:40 UTCidentified

   The engineering team have identified the system causing delivery errors and have implemented a remediation while we investigate root cause.

3. 26 giugno 2026 alle ore 19:43 UTCresolved

   The root cause of the issue has been identified and a permanent fix has been prepared.

1. 22 giugno 2026 alle ore 23:07 UTCinvestigating

   We are investigating reports of issues with inbound SMS messaging.

2. 22 giugno 2026 alle ore 23:09 UTCmonitoring

   Service has been restored, we are monitoring the situation.

3. 22 giugno 2026 alle ore 23:55 UTCmonitoring

   We are continuing to monitor reports of delayed delivery of inbound messages.

4. 23 giugno 2026 alle ore 02:41 UTCresolved

   All delayed messages have been delivered and systems are performing normally.

1. 19 giugno 2026 alle ore 17:28 UTCidentified

   Custom file uploads and in-app greeting recordings are temporarily unavailable for call flow greetings. You can still add a custom greeting using the text-to-speech option in the meantime. We are working toward a resolution and will update this page once service is restored.

2. 20 giugno 2026 alle ore 03:07 UTCresolved

   Custom file uploads and custom greetings in the call flow are now operational.

1. 19 giugno 2026 alle ore 17:08 UTCidentified

   Some customers may experience issues submitting port-in requests and carrier registration submissions. Both in-app and form-based submissions are affected. We are working toward a resolution and will update this page once service is restored.

2. 20 giugno 2026 alle ore 02:52 UTCresolved

   Port-in requests and carrier registration submissions are functioning normally.

1. 18 giugno 2026 alle ore 19:45 UTCidentified

   **Call recording disclosure notification unavailable** Call recording disclosure notifications are temporarily unavailable and will result in an error message being played. To stay compliant, manually inform callers that their call may be recorded. You can also temporarily disable call recording notifications in your settings to prevent any disruption. We're actively working on a resolution and will update this page once service is restored.

2. 19 giugno 2026 alle ore 15:40 UTCresolved

   **Call recording disclosure** **has been fully restored.** We have confirmed normal operation and consider this incident resolved. Thank you for your patience.

1. 18 giugno 2026 alle ore 18:17 UTCinvestigating

   We are experiencing an outage of our media attachment system. Media attachments in messages may be temporarily unavailable during this time. This may impact the ability to send attachments on outgoing messages, and the visibility of attachments in message history.

2. 18 giugno 2026 alle ore 23:44 UTCinvestigating

   **MMS attachment outage** Outgoing MMS is temporarily unavailable. Messages with attachments will fail to send. Remove attachments before sending messages to ensure delivery. **Port-in requests and carrier registration submissions unavailable** We're experiencing issues with submitting new port-in requests and carrier registration submissions. Both in-app and form-based submissions are temporarily affected. We're actively investigating these issues and will update this page as we learn more.

3. 19 giugno 2026 alle ore 14:54 UTCinvestigating

   Outgoing MMS remains unavailable. Messages with attachments will continue to fail to send. Remove attachments before sending to ensure delivery. We are actively working on a resolution and will update this page as soon as service is restored.

4. 20 giugno 2026 alle ore 02:38 UTCidentified

   **Restored on web and desktop apps** Outgoing MMS attachments are now functioning normally on web and desktop apps. **Temporarily unavailable on Android and iOS** Resolution for outbound MMS is in progress for Android and iOS. We are working towards a resolution and will update the status page once service is restored.

5. 20 giugno 2026 alle ore 12:23 UTCresolved

   ** iOS and Android outbound MMS restored** All platforms are now operational

1. 4 giugno 2026 alle ore 15:26 UTCinvestigating

   Our monitoring systems have detected a platform degradation. Our Engineering on-call team has responded and are investigating the situation.

2. 4 giugno 2026 alle ore 15:40 UTCidentified

   The engineering team has identified the cause of the issue and are working to deploy a remediation.

3. 4 giugno 2026 alle ore 15:58 UTCmonitoring

   The remediation has been deployed. The team are continuing to monitor the system performance.

4. 4 giugno 2026 alle ore 16:12 UTCresolved

   All systems and services are operating normally.

1. 1 giugno 2026 alle ore 18:29 UTCinvestigating

   We are investigating an issue with our Identity provider that is causing authentication issues and is causing some users to be unexpectedly logged out.

2. 1 giugno 2026 alle ore 18:37 UTCidentified

   Our infrastructure provider have acknowledged a degradation within their platform and are escalating with their support team.

3. 1 giugno 2026 alle ore 18:55 UTCmonitoring

   Performance is recovering; we are continuing to monitor the situation.

4. 1 giugno 2026 alle ore 19:23 UTCresolved

   This incident has been resolved.

1. 26 maggio 2026 alle ore 16:27 UTCidentified

   We are experiencing a slowdown in the processing of Call Events. Inbound and outbound calls are completing successfully but the logging and post-processing of the call events are currently delayed and some activities may be missing. The engineering team has responded and are preparing a fix.

2. 26 maggio 2026 alle ore 17:09 UTCidentified

   Some inbound messaging may also be impacted.

3. 26 maggio 2026 alle ore 18:20 UTCmonitoring

   Messaging is performing normally; the engineering team is continuing to monitor the performance of call activities as they recover.

4. 26 maggio 2026 alle ore 21:20 UTCmonitoring

   All systems are operating within expected response times.

5. 1 giugno 2026 alle ore 19:08 UTCresolved

   This incident has been resolved.

1. 21 maggio 2026 alle ore 16:03 UTCinvestigating

   We are currently experiencing a degradation in call activities. Some call activities will be missing or will be inaccurate during this time. The engineering team is investigating.

2. 21 maggio 2026 alle ore 16:36 UTCmonitoring

   The engineering team has resolved the issue, all activities & notifications should be fully up to date at this time.

3. 1 giugno 2026 alle ore 19:07 UTCresolved

   This incident has been resolved.

1. 20 maggio 2026 alle ore 17:22 UTCinvestigating

   We are investigating reports of forced logouts on our desktop applications.

2. 20 maggio 2026 alle ore 23:46 UTCmonitoring

   Our service provider has identified and resolved an issue with their platform. We are seeing a dramatic improvement in error rate. The engineering team is continuing to monitor the situation.

3. 1 giugno 2026 alle ore 19:23 UTCresolved

   This incident has been resolved.

1. 19 maggio 2026 alle ore 14:38 UTCidentified

   We have identified an issue impacting calling. The team is working to prepare a fix.

2. 19 maggio 2026 alle ore 15:30 UTCmonitoring

   Calling has been restored; we are monitoring the situation to ensure stability is maintained.

3. 19 maggio 2026 alle ore 19:30 UTCresolved

   All systems are operating normally. We are declaring the incident resolved.

1. 14 maggio 2026 alle ore 14:14 UTCinvestigating

   We have received user reports of phone menus failing. On-call engineers have acknowledged and are investigating the situation.

2. 14 maggio 2026 alle ore 16:01 UTCmonitoring

   We have identified the issue, and services should be working as normal again. We will continue to monitor.

3. 15 maggio 2026 alle ore 14:04 UTCresolved

   All systems continue to operate normally. We declaring the incident resolved.

1. 22 aprile 2026 alle ore 13:50 UTCinvestigating

   We’re currently experiencing an issue that may prevent messages from sending. Our team is investigating and working to restore normal service as quickly as possible. We’ll share an update soon.

2. 22 aprile 2026 alle ore 15:23 UTCresolved

   The Engineering team has identified the potential cause and has deployed a fix. We are actively monitoring the situation. We apologize for any impact this has had this morning.

1. 20 aprile 2026 alle ore 14:46 UTCinvestigating

   We are investigating reports of sporadic issues logging in with the Web and Desktop clients.

2. 20 aprile 2026 alle ore 15:13 UTCidentified

   The engineering teem has identified the root cause of the issue. They are preparing a release to address the defect and will release it once it has been tested and validated.

3. 20 aprile 2026 alle ore 15:31 UTCresolved

   Service has been updated successfully. We were able to confirm that only members of an Alpha feature cohort were impacted by this bug.

1. 18 aprile 2026 alle ore 00:37 UTCinvestigating

   We have experienced an urgent stability incident requiring an immediate deploy of system services. Unfortunately this deploy will cause a disruption of active calling sessions and interrupt inbound and outbound calling. Our engineering team are working to execute this deployment in the least disruptive way possible. We apologize for the impact.

2. 18 aprile 2026 alle ore 01:21 UTCresolved

   Services have been successfully deployed. Call disruption was minimized. We again apologize for any adverse impact.