Cronologia delle interruzioni di Pagely

1. 17 agosto 2026 alle ore 21:22 UTCinvestigating

   Stiamo indagando sui rapporti di problemi relativi al pannello di controllo Pagely Atomic.

2. 17 agosto 2026 alle ore 23:22 UTCinvestigating

   Stiamo ancora indagando sui problemi di accesso che riguardano il pannello di controllo atomico. Avremo un altro aggiornamento a breve.

3. 17 agosto 2026 alle ore 23:58 UTCmonitoring

   Abbiamo implementato una correzione e i login al pannello di controllo Atomic stanno lavorando normalmente. I clienti dovrebbero essere in grado di firmare come previsto; se si continua a sperimentare problemi, si prega di cancellare la cache del browser o riprovare a breve. Continueremo a monitorare per garantire che il problema sia completamente risolto. Grazie per la vostra pazienza mentre abbiamo lavorato attraverso questo.

4. 18 agosto 2026 alle ore 00:16 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 giugno 2026 alle ore 12:18 UTCidentified

   Users may experience errors when clearing cache. We have identified the issue and are working to resolve it.

2. 17 giugno 2026 alle ore 12:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 giugno 2026 alle ore 12:47 UTCresolved

   This incident has been resolved.

1. 10 giugno 2026 alle ore 11:56 UTCinvestigating

   We are currently investigating this issue.

2. 10 giugno 2026 alle ore 12:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 giugno 2026 alle ore 13:06 UTCresolved

   This incident has been resolved.

1. 4 giugno 2026 alle ore 13:11 UTCinvestigating

   We are currently investigating reports of issues with Atomic that may impact control actions in the dashboard including authentication

2. 4 giugno 2026 alle ore 14:18 UTCinvestigating

   Our team is continuing to investigate the root cause and work towards service restoration.

3. 4 giugno 2026 alle ore 14:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 4 giugno 2026 alle ore 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4 giugno 2026 alle ore 17:11 UTCresolved

   This incident has been resolved.

1. 13 maggio 2026 alle ore 22:56 UTCinvestigating

   We’re investigating problems with Let’s Encrypt certificate issuance.

2. 14 maggio 2026 alle ore 00:59 UTCinvestigating

   We are continuing to investigate the issue with Let’s Encrypt certificate creation and the issue currently is intermittent. We will provide further updates shortly.

3. 14 maggio 2026 alle ore 01:24 UTCresolved

   New Let’s Encrypt certificates are issuing properly and this issue is now resolved.

1. 8 maggio 2026 alle ore 20:26 UTCinvestigating

   We’re investigating reports of problems issuing Let’s Encrypt certificates. This appears tied to Let’s Encrypt pausing issuance while they investigate; we’re monitoring their status page and will update as we learn more. Status page can be found via the following link for Let's Encrypt: https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/69fe2d6698ca07050eb4b1b3

2. 8 maggio 2026 alle ore 21:34 UTCresolved

   Let's Encrypt have corrected the issues on their side, and customers can again request LE certificates through Atomic.

1. 8 maggio 2026 alle ore 01:26 UTCinvestigating

   We are currently investigating issues with Atomic logins. We will provide more information shortly.

2. 8 maggio 2026 alle ore 01:51 UTCinvestigating

   This issue would also affect cron task execution and we are investigating this as well.

3. 8 maggio 2026 alle ore 02:52 UTCinvestigating

   We’re continuing to troubleshoot Atomic and will share additional details as they become available.

4. 8 maggio 2026 alle ore 04:56 UTCinvestigating

   Atomic remains unavailable while we continue investigation and remediation; we’ll share additional details as they become available.

5. 8 maggio 2026 alle ore 07:34 UTCmonitoring

   We identified and resolved the networking issue, and Atomic access has been restored. Scheduled cron jobs are also running normally again. We will resolve this incident if our monitoring continues to look normal.

6. 8 maggio 2026 alle ore 07:50 UTCresolved

   This incident is now resolved.

1. 8 maggio 2026 alle ore 00:05 UTCinvestigating

   We are investigating an issue affecting a subset of EC2 instances in AWS US East (Virginia). Those instances are temporarily unreachable while we determine root cause.

2. 8 maggio 2026 alle ore 00:41 UTCidentified

   We have identified the affected EC2 instances in AWS. Reboots have been started on all of them while we continue to confirm recovery. Additional updates will be provided shortly.

3. 8 maggio 2026 alle ore 01:01 UTCidentified

   A few hosts still show EBS volume issues that prevent a full restart; we are actively fixing those and continuing investigation alongside the broader recovery work.

4. 8 maggio 2026 alle ore 03:00 UTCidentified

   A small number of instances still have an EBS-related issue we’re actively investigating, and all other instances, those not affected by this problem, have been back to normal for some time now.

5. 8 maggio 2026 alle ore 06:19 UTCidentified

   We’ve restored several EBS volumes and brought associated EC2 instances back online; work is still in progress on the remaining instances, and we’ll share another update shortly.

6. 8 maggio 2026 alle ore 07:38 UTCmonitoring

   All affected instances are now restored and we continue to monitor for any issues.

7. 8 maggio 2026 alle ore 07:50 UTCresolved

   This incident is now resolved.

1. 30 aprile 2026 alle ore 13:28 UTCinvestigating

   Our Operations and Development team are currently investigating an issue with login failures to Atomic

2. 30 aprile 2026 alle ore 13:58 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 aprile 2026 alle ore 14:07 UTCidentified

   We are continuing to work on a fix for this issue.

4. 30 aprile 2026 alle ore 14:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 aprile 2026 alle ore 15:54 UTCmonitoring

   Additional fixes are being applied to address issues affecting parts of the Atomic interface

6. 30 aprile 2026 alle ore 16:35 UTCresolved

   Atomic is operating normally and this issue is now resolved.

1. 24 aprile 2026 alle ore 17:16 UTCinvestigating

   We are currently investigating issues with new account provisioning. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.

2. 24 aprile 2026 alle ore 18:32 UTCidentified

   The issue has been identified with provisioning and the team is applying a fix.

3. 24 aprile 2026 alle ore 19:54 UTCmonitoring

   Fix has been applied and we are waiting for our queue processing to normalize. Will provide additional updates shortly.

4. 24 aprile 2026 alle ore 21:08 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 24 aprile 2026 alle ore 21:41 UTCresolved

   Provisioning flow is operating normally and this issue is now resolved.

1. 10 febbraio 2026 alle ore 04:03 UTCinvestigating

   Our team is aware of an issue that is impacting new account and new plan registrations in Atomic. We are actively investigating.

2. 10 febbraio 2026 alle ore 15:54 UTCresolved

   New account signup issues are now resolved.

1. 4 dicembre 2025 alle ore 22:54 UTCinvestigating

   We are currently investigating an issue with our payment processor preventing payments and affecting new sign-ups.

2. 4 dicembre 2025 alle ore 23:38 UTCresolved

   Our payment processor addressed the issue with failed transactions and this issue is now resolved.

1. 2 dicembre 2025 alle ore 18:37 UTCinvestigating

   We are investigating an issue impacting a subset of our shared-hosting customers. Details will be added as they become available.

2. 2 dicembre 2025 alle ore 19:06 UTCmonitoring

   Our engineering team identified a surge of requests to certain web nodes on our shared hosting infrastructure. We have mitigated some of the requests and continue to monitor the issue. At the moment, all web nodes are operating normally and we expect to resolve this incident shortly.

3. 2 dicembre 2025 alle ore 20:53 UTCresolved

   We have not seen any further issues with our shared hosting environment and this incident is now resolved.

1. 25 novembre 2025 alle ore 15:56 UTCinvestigating

   We are currently investigating an issue with our payment processor preventing payments and affecting new sign-ups.

2. 25 novembre 2025 alle ore 18:26 UTCinvestigating

   We are in contact with our payment processor and will provide further updates shortly.

3. 25 novembre 2025 alle ore 22:10 UTCinvestigating

   We continue to work with our payment processor on a resolution and will post further updates when we have more information.

4. 26 novembre 2025 alle ore 01:36 UTCresolved

   The issue with the payment processor has been fixed and this issue is now resolved.

1. 20 ottobre 2025 alle ore 10:08 UTCmonitoring

   We are currently experiencing degraded performance across some of our services due to an ongoing outage affecting the AWS US-East (Virginia) region. Our engineering team is actively monitoring the situation and working to mitigate the impact. We will provide updates as more information becomes available.

2. 20 ottobre 2025 alle ore 15:24 UTCmonitoring

   We are continuing to monitor this issue. AWS still is reporting intermittent issues, but we are not aware of any impact to Pagely customers at this time.

3. 20 ottobre 2025 alle ore 20:26 UTCmonitoring

   Pagely is continuing to monitor, but at this time we believe there are no outstanding issues.

4. 20 ottobre 2025 alle ore 22:14 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 ottobre 2025 alle ore 22:16 UTCresolved

   This incident is now resolved as we have not seen any further issues related to this incident.

1. 15 ottobre 2025 alle ore 15:50 UTCinvestigating

   We are currently investigating reports of delays in account provisioning for new users. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.

2. 15 ottobre 2025 alle ore 16:35 UTCidentified

   We have identified the potential root cause of the account provisioning delays. Our team is implementing a fix to restore normal provisioning operations. We will update as soon as all systems are functioning as expected.

3. 15 ottobre 2025 alle ore 17:46 UTCidentified

   A fix has been released to address the delays in account provisioning and we are continuing to work on resolving this issue. Further updates will be provided shortly.

4. 15 ottobre 2025 alle ore 19:32 UTCidentified

   Additional fixes are still being worked on and we will continue to provide updates until this issue is resolved.

5. 15 ottobre 2025 alle ore 21:48 UTCidentified

   We have found additional endpoints that need to be fixed and we continue to make progress to a resolution.

6. 16 ottobre 2025 alle ore 00:44 UTCresolved

   This incident has been resolved. Account provisioning services are now operating normally. Our team has confirmed that new account creation is functioning as expected.

1. 9 luglio 2025 alle ore 19:14 UTCinvestigating

   We are currently having issues with authentication. This impacts users logging into Atomic, performing certain config changes, and executing CI/CD workflows. We are actively investigating.

2. 9 luglio 2025 alle ore 19:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 luglio 2025 alle ore 19:23 UTCmonitoring

   We have implemented a fix for this issue, and are continuing to monitor.

4. 9 luglio 2025 alle ore 20:30 UTCresolved

   Authentication issues have been resolved.

1. 27 giugno 2025 alle ore 06:35 UTCinvestigating

   An issue has been identified preventing the Atomic interface from communicating with other systems, including apps dashboard. We are currently investigating.

2. 27 giugno 2025 alle ore 06:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 giugno 2025 alle ore 07:09 UTCinvestigating

   We are currently investigating this issue.

4. 27 giugno 2025 alle ore 08:12 UTCresolved

   This incident has been resolved.

1. 25 giugno 2025 alle ore 04:17 UTCinvestigating

   An issue has been identified preventing the Atomic interface from communicating with other systems, including support. We are currently investigating.

2. 25 giugno 2025 alle ore 04:41 UTCmonitoring

   A fix has been implemented, chats and tickets have tested successfully, and we are monitoring to confirm the issue is resolved.

3. 25 giugno 2025 alle ore 05:30 UTCresolved

   Since the implemented fix, no further issues have been identified, issue is considered resolved.

1. 7 maggio 2025 alle ore 13:27 UTCinvestigating

   We are currently investigating an issue in the Atomic control panel where domains are unable to be promoted to an App's Primary Domain. We will provide additional details shortly.

2. 7 maggio 2025 alle ore 13:56 UTCinvestigating

   We are continuing to investigate this issue. This issue may also impact adding/removing domains from an App in Atomic.

3. 7 maggio 2025 alle ore 15:19 UTCidentified

   The root cause has been identified and a fix is being deployed.

4. 7 maggio 2025 alle ore 16:03 UTCmonitoring

   A fix has been deployed and promoting/adding/and deleting domains should now be functioning as intended. We are continuing monitoring for any further issues.

5. 7 maggio 2025 alle ore 16:24 UTCresolved

   This incident has been resolved.