Cronologia delle interruzioni di Payments Hub

1. 2 settembre 2026 alle ore 16:51 UTCmonitoring

   I clienti stanno segnalando problemi di servizio intermittente. I nostri sistemi e volumi sembrano sani, ma stiamo vedendo rapporti elevati di problemi di traffico Internet attraverso diversi ISP principali negli Stati Uniti. Stiamo continuando a indagare e a monitorare la situazione.

2. 2 settembre 2026 alle ore 21:10 UTCresolved

   I rapporti relativi alle questioni di servizio sono stati sospesi e le connessioni osservate in tutte le regioni si sono stabilizzate senza ulteriori interruzioni segnalate.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 agosto 2026 alle ore 14:15 UTCidentified

   Attualmente stiamo sperimentando difficoltà tecniche con la convalida del conto bancario. Gli utenti potrebbero non essere in grado di passare oltre la pagina di informazioni aziendali dopo aver inserito i dettagli bancari. Il nostro team di ingegneria sta attivamente indagando su questo problema, e forniremo un aggiornamento non appena una risoluzione è raggiunta.

2. 27 agosto 2026 alle ore 15:13 UTCresolved

   Questo problema è stato risolto e nuove applicazioni stanno funzionando come previsto. Se un utente è stato colpito l'applicazione è stata salvata e può essere ripresa - nessun dato è stato perso.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 agosto 2026 alle ore 16:32 UTCinvestigating

   We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.

2. 13 agosto 2026 alle ore 17:44 UTCmonitoring

   We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates.  You may begin re-attempting transactions. Thank you for your patience.

3. 13 agosto 2026 alle ore 20:40 UTCresolved

   Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.

1. 10 agosto 2026 alle ore 14:06 UTCinvestigating

   Some users are currently experiencing issues logging in to the Partner Portal and receiving a "page not found" error upon login. The issue is intermittent and does NOT impact merchant processing. If you receive this message you can access the site and pages via the left side navigation.

2. 10 agosto 2026 alle ore 17:03 UTCresolved

   The issue was identified and resolved. Thank you for your patience.

1. 1 agosto 2026 alle ore 11:23 UTCinvestigating

   Stiamo indagando su un problema sull'app Payanywhere in cui la stampa del rapporto batch può segnalare numeri inconsistenti in batch. Il nostro team sta lavorando attivamente su una soluzione e fornirà aggiornamenti qui non appena sono disponibili.

2. 1 agosto 2026 alle ore 20:53 UTCinvestigating

   Se i commercianti stanno avendo problemi con la stampa del loro rapporto batch, andare a Transazioni, selezionare Summari, e toccare Stampa sulla relazione di chiusura estesa.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 31 luglio 2026 alle ore 22:22 UTCidentified

   Stiamo indagando su un problema su Payments Hub dove l'aggiunta di un indirizzo fisico del cliente quando si utilizza il Virtual Terminal impedisce al cliente di essere salvato. Workaround: Lascia i campi dell'indirizzo vuoti durante la transazione per salvare il cliente e completare la vendita. È quindi possibile aggiungere l'indirizzo fisico direttamente attraverso la Customer Directory. Il nostro team sta lavorando attivamente su una soluzione e fornirà aggiornamenti qui non appena sono disponibili.

2. 1 agosto 2026 alle ore 01:09 UTCresolved

   Una correzione è stata implementata per l'aggiunta dell'indirizzo fisico di un cliente durante una transazione Virtual Terminal. Il lavoro non è più richiesto. Ci scusiamo per qualsiasi inconveniente che possa aver causato.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 luglio 2026 alle ore 19:57 UTCresolved

   Outage Update: Problemi di comunicazione tra il sistema di pagamento e l'host potrebbero aver causato autorizzazioni duplicate in attesa di alcuni titolari di carte. Il nostro revisore di transazione sta attivamente invertendo questi duplicati per garantire che i bilanci dei vostri titolari di carte non siano interessati. Nessuna azione è necessaria da parte tua.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 luglio 2026 alle ore 18:57 UTCinvestigating

   Stiamo vivendo ritardi temporanei con l'elaborazione e le autorizzazioni. La nostra squadra sta indagando attivamente.

2. 17 luglio 2026 alle ore 19:41 UTCresolved

   L'elaborazione e le autorizzazioni ora funzionano normalmente. Grazie per la vostra pazienza mentre abbiamo risolto questo problema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 luglio 2026 alle ore 18:44 UTCinvestigating

   Stiamo vivendo ritardi temporanei con l'elaborazione e le autorizzazioni. La nostra squadra sta indagando attivamente.

2. 17 luglio 2026 alle ore 18:47 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 luglio 2026 alle ore 13:49 UTCinvestigating

   We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.

2. 2 luglio 2026 alle ore 19:01 UTCresolved

   The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.

1. 22 giugno 2026 alle ore 20:25 UTCidentified

   We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.

2. 23 giugno 2026 alle ore 14:02 UTCresolved

   This incident has been resolved.

1. 18 giugno 2026 alle ore 16:30 UTCinvestigating

   We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

2. 18 giugno 2026 alle ore 21:05 UTCresolved

   The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.

1. 18 giugno 2026 alle ore 14:25 UTCinvestigating

   We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.

2. 23 giugno 2026 alle ore 14:30 UTCresolved

   This incident has been resolved.

1. 15 giugno 2026 alle ore 17:44 UTCmonitoring

   Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.

2. 16 giugno 2026 alle ore 04:15 UTCresolved

   Issue has been resolved and all funds have been released.

1. 10 giugno 2026 alle ore 13:49 UTCinvestigating

   We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

2. 10 giugno 2026 alle ore 16:19 UTCmonitoring

   Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.

3. 10 giugno 2026 alle ore 21:56 UTCresolved

   All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.

1. 22 maggio 2026 alle ore 20:48 UTCmonitoring

   Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation.  We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.

2. 10 giugno 2026 alle ore 22:33 UTCresolved

   This incident has been resolved.

1. 18 maggio 2026 alle ore 15:47 UTCmonitoring

   We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

2. 20 maggio 2026 alle ore 18:49 UTCresolved

   This incident has been resolved.

1. 3 marzo 2026 alle ore 15:15 UTCmonitoring

   If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

2. 3 marzo 2026 alle ore 22:23 UTCresolved

   Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.

1. 3 gennaio 2026 alle ore 15:52 UTCmonitoring

   The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.

2. 3 gennaio 2026 alle ore 17:15 UTCmonitoring

   We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.

3. 3 gennaio 2026 alle ore 23:07 UTCmonitoring

   Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.

4. 4 gennaio 2026 alle ore 03:46 UTCresolved

   We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .

1. 20 ottobre 2025 alle ore 16:16 UTCidentified

   As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.

2. 20 ottobre 2025 alle ore 17:46 UTCmonitoring

   We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

3. 20 ottobre 2025 alle ore 19:53 UTCmonitoring

   We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.

4. 20 ottobre 2025 alle ore 22:25 UTCresolved

   We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.