Cronologia delle interruzioni di Paytrace

1. 27 ottobre 2026 alle ore 14:19 UTCinvestigating

   Stiamo ricevendo rapporti che alcuni utenti stanno sperimentando difficoltà di accesso alla piattaforma, spesso richiedendo più tentativi di accedere ai loro account. La nostra indagine iniziale indica che il problema principale è derivante dalla pagina di caricamento del cliente, che sta causando altre aree del sito per funzionare più lento del normale. Si prega di essere certi che il nostro team DevOps è pienamente consapevole della situazione e ha tutte le mani sul ponte attivamente lavorando per identificare la causa principale e ripristinare la piena funzionalità il più rapidamente possibile. Ci scusiamo per qualsiasi disturbo che possa causare al vostro flusso di lavoro. Forneremo un altro aggiornamento non appena avremo più informazioni, o il momento in cui il problema è stato completamente risolto. Grazie per la vostra pazienza e comprensione.

2. 27 ottobre 2026 alle ore 15:24 UTCresolved

   Il nostro team DevOps ha identificato il problema e ha lanciato una soluzione di successo. La piattaforma si è stabilizzata, e il sito è di nuovo in funzione a tutta velocità. Grazie per la vostra pazienza mentre abbiamo lavorato per risolvere questo problema!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 settembre 2026 alle ore 05:38 UTCinvestigating

   Stiamo attualmente indagando su un problema di connessione alla piattaforma di elaborazione TSYS. I commercianti che utilizzano la piattaforma TSYS attualmente non ricevono risposte alle richieste di transazioni.

2. 8 settembre 2026 alle ore 05:41 UTCresolved

   L'elaborazione delle transazioni TSYS è in funzione a tutta velocità. Forniamo un postmortem dopo che raccogliamo tutte le informazioni intorno alla causa principale.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 settembre 2026 alle ore 22:06 UTCinvestigating

   Più servizi PayTrace stanno attualmente vivendo un'interruzione a causa di un'esaurimento diffuso con il nostro provider cloud, Amazon Web Services (AWS). Il nostro team di ingegneri sta monitorando attivamente la situazione e tracciando i progressi di AWS verso una risoluzione. Forniremo un altro aggiornamento non appena saranno disponibili ulteriori informazioni.

2. 3 settembre 2026 alle ore 22:52 UTCresolved

   Il nostro team di ingegneri ha confermato che tutti i servizi sono ora pienamente operativi. Mentre AWS non ha ancora aggiornato la loro pagina di stato pubblico per riflettere il recupero, il nostro monitoraggio interno indica che il problema sottostante è completamente risolto. Grazie per la pazienza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 agosto 2026 alle ore 17:20 UTCinvestigating

   I nostri sistemi hanno rilevato prestazioni degradate che interessano la rete di elaborazione EPX. Durante questo periodo, si può sperimentare più lentamente dei normali tempi di carico o ritardi di elaborazione. Il nostro team di ingegneri sta attivamente indagando sulla causa principale e lavorando per ripristinare le prestazioni complete il più rapidamente possibile. Ci scusiamo per qualsiasi disagio e forniremo un altro aggiornamento non appena avremo maggiori informazioni.

2. 13 agosto 2026 alle ore 18:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 agosto 2026 alle ore 20:51 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 4 giugno 2026 alle ore 23:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5 giugno 2026 alle ore 00:27 UTCresolved

   This incident has been resolved.

1. 3 giugno 2026 alle ore 19:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 giugno 2026 alle ore 20:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3 giugno 2026 alle ore 18:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 giugno 2026 alle ore 18:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1 maggio 2026 alle ore 19:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1 maggio 2026 alle ore 20:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1 maggio 2026 alle ore 21:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30 aprile 2026 alle ore 19:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30 aprile 2026 alle ore 20:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30 aprile 2026 alle ore 21:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19 marzo 2026 alle ore 20:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19 marzo 2026 alle ore 20:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5 dicembre 2025 alle ore 08:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5 dicembre 2025 alle ore 09:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14 settembre 2025 alle ore 15:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14 settembre 2025 alle ore 17:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16 luglio 2025 alle ore 14:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16 luglio 2025 alle ore 15:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2 luglio 2025 alle ore 14:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2 luglio 2025 alle ore 22:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13 giugno 2025 alle ore 01:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13 giugno 2025 alle ore 01:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8 aprile 2025 alle ore 14:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8 aprile 2025 alle ore 16:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20 febbraio 2025 alle ore 16:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20 febbraio 2025 alle ore 17:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6 gennaio 2025 alle ore 15:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6 gennaio 2025 alle ore 15:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25 settembre 2024 alle ore 18:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25 settembre 2024 alle ore 18:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12 settembre 2024 alle ore 18:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12 settembre 2024 alle ore 19:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.