Cronologia delle interruzioni di Payu Latam

1. 29 agosto 2026 alle ore 11:58 UTCresolved

   Caro cliente Il 28 agosto 2026, tra le 19:34:00 e le 22:14:00 (UTC-5), la piattaforma PayU ha sperimentato un temporaneo degrado transazionale che influenza i pagamenti REDEBAN QR. Ciò è stato causato da un problema con il nostro fornitore di terze parti, DING, che ha restituito il codice di risposta B006 ('errore tecnico nel partecipante ricevente'). Di conseguenza, un piccolo sottoinsieme di operazioni ha comportato un aumento degli stati in sospeso, scaduti o di errore. I nostri team di Supporto e Ingegneria hanno lavorato a stretto contatto con il fornitore per risolvere il problema. Il servizio è ora completamente recuperato, e le operazioni di sistema sono tornate alla normalità. Dettagli dell'incidente: • Data di pubblicazione: 28 agosto 2026 • Tempo di inizio: 19:34:00 UTC-5 (Colombia time) • Fine Time: 22:14:00 UTC-5 (Colombia time) • Durata totale: 2 ore, 40 minuti • Regione interessata: Colombia Ci scusiamo per qualsiasi inconveniente che potrebbe aver causato e apprezzare la vostra pazienza. Grazie. Sinceramente, Servizio clienti PayU.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 28 agosto 2026 alle ore 19:11 UTCinvestigating

   Caro cliente Dal momento che le 11:00 GMT - 5 abbiamo problemi con PSE in COLOMBIA per la piattaforma PayU, le transazioni diminuite sono aumentate, il che indica che vi presentiamo un degrado transazionale, tuttavia, la rete non presenta un calo totale. Lavoriamo insieme al nostro team di supporto per ottenere una soluzione rapida. Un sottoinsieme SMALL dei nostri clienti può sperimentare transazioni rifiutate, ci scusiamo per qualsiasi inconveniente che questo può causare. Sinceramente, Servizio clienti PayU.

2. 29 agosto 2026 alle ore 02:06 UTCresolved

   Gentile cliente, L'incidente è stato risolto, PSE in COLOMBIA per la piattaforma PayU negli ultimi 83 minuti è operativo. Sinceramente, Servizio clienti PayU.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 agosto 2026 alle ore 06:29 UTCinvestigating

   Caro cliente Dal 23 agosto 2026 alle 00:34:00 UTC -5 (Colombia's time) abbiamo problemi con PRISMA in ARGENTINA per la piattaforma PayU, le transazioni diminuite aumentate con i codici di risposta come NON ACCEPTED TRANSACTION, che indica che vi presentiamo un degrado transazionale, tuttavia, la rete non presenta un calo totale. Lavoriamo insieme al nostro team di supporto per ottenere una soluzione rapida. Un piccolo sottoinsieme dei nostri clienti potrebbe sperimentare operazioni fallite / rifiutate, ci scusiamo per qualsiasi inconveniente che questo potrebbe causare. Sinceramente, Servizio clienti PayU.

2. 23 agosto 2026 alle ore 07:16 UTCresolved

   Gentile cliente, Dal 01:56 ore. il problema è stato risolto,PRISMA AR in ARGENTINA per la piattaforma PAYU GPO Latam funziona normalmente. La stabilità della rete è confermata dalla loro fine e la normalità delle transazioni è evidenziata. Sinceramente, Servizio clienti PayU.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 agosto 2026 alle ore 15:04 UTCidentified

   Caro cliente Dal 09:00 GMT - 5 abbiamo problemi con PSE in COLOMBIA per la piattaforma PayU, le transazioni diminuite sono aumentate, il che indica che presentiamo un degrado transazionale, tuttavia, la rete non presenta un calo totale. Lavoriamo insieme al nostro team di supporto per ottenere una soluzione rapida.

2. 15 agosto 2026 alle ore 15:19 UTCresolved

   Gentile cliente, L'incidente è stato risolto, PSE in COUNTRY per la piattaforma PayU negli ultimi 6 minuti è operativo. Sinceramente, Servizio clienti PayU.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 30 giugno 2026 alle ore 14:58 UTCinvestigating

   Caro cliente Dal 09:32 GMT - 5 stiamo avendo problemi con MOVII in COLOMBIA per la piattaforma PayU, le transazioni diminuite aumentate con i codici di risposta come INTERNAL PAYMENT PROVIDER ERROR, che indica che presentiamo un degrado transazionale, tuttavia, la rete non presenta un calo totale. Lavoriamo insieme al nostro team di supporto per ottenere una soluzione rapida. Un sottoinsieme SMALL dei nostri clienti può sperimentare transazioni rifiutate, ci scusiamo per qualsiasi inconveniente che questo può causare. Sinceramente, Servizio clienti PayU.

2. 30 giugno 2026 alle ore 15:25 UTCresolved

   Gentile cliente, Dal 10:00 GMT - 5 l'incidente è stato risolto, MOVII in COLOMBIA per la piattaforma PAYU è operativo e funzionale. Sinceramente, Servizio clienti PayU.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 giugno 2026 alle ore 17:18 UTCinvestigating

   Caro cliente Dal 10:20 GMT - 5 abbiamo problemi con PSE in COLOMBIA per la piattaforma PayU, le transazioni diminuite aumentate con i codici di risposta come BANK UNREACHABLE, che indica che vi presentiamo un degrado transazionale, tuttavia, la rete non presenta un calo totale. Lavoriamo insieme al nostro team di supporto per ottenere una soluzione rapida. Un sottoinsieme SMALL dei nostri clienti può sperimentare transazioni rifiutate, ci scusiamo per qualsiasi inconveniente che questo può causare. Sinceramente, Servizio clienti PayU.

2. 23 giugno 2026 alle ore 21:22 UTCresolved

   Gentile cliente, L'incidente è stato risolto, PSE in COUNTRY per la piattaforma PayU negli ultimi 287 minuti è operativo. Sinceramente, Servizio clienti PayU.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 giugno 2026 alle ore 14:40 UTCresolved

   Dear customer,  We are writing to notify you about The payment processing Network in COLOMBIA, REDEBAN had a service degradation, which occurred during the last few hours due to a security certificate update on their end. Please find the event details below for your visibility and monitoring: Affected: REDEBAN Root Cause: Certificate update for the domain: www.txsprodrbm.com Time Window: From June 21, 2026, at 23:59 to June 22, 2026, at 05:00 GTM -5 Impact: Service degradation during this timeframe, which may have caused intermittent timeouts, communication errors, or transaction declines through this specific channel. Current Status The scheduled maintenance window has now concluded. We are currently in a monitoring phase to ensure that the transaction flow with the new certificate has fully stabilized

1. 11 giugno 2026 alle ore 13:58 UTCinvestigating

   Dear Customer Since 2:35 Hours GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions decrease with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 giugno 2026 alle ore 13:47 UTCresolved

   Dear Customer, The incident has been resolved, IZIPAY in PERU for the PayU platform in the last 890 minutes is operating. Sincerely, PayU customer service.

1. 24 maggio 2026 alle ore 09:28 UTCinvestigating

   Dear Customer Since 3:30 GMT - 5 we are experiencing problems with REDEBAN QR (BRE-B) in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

2. 24 maggio 2026 alle ore 21:07 UTCresolved

   Dear Customer, Since 15:30 GMT-5 the problem has been solved, REDEBAN QR (BRE-B) in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22 maggio 2026 alle ore 23:08 UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with BANCOLOMBIA BANK in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22 maggio 2026 alle ore 23:38 UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22 maggio 2026 alle ore 22:48 UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22 maggio 2026 alle ore 23:36 UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22 maggio 2026 alle ore 01:22 UTCinvestigating

   Dear Customer Since 20:10 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22 maggio 2026 alle ore 02:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 maggio 2026 alle ore 02:28 UTCresolved

   Dear Customer, Since 21:10 hs. the problem has been solved,ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 19 maggio 2026 alle ore 07:07 UTCinvestigating

   Dear Customer Since 01:40 GMT - 5 we are having problems with YAPE in PERU for PayU platform, declined transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 19 maggio 2026 alle ore 09:59 UTCresolved

   Dear Customer, Since 04:30 GMT-5 the problem has been solved,YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 14 maggio 2026 alle ore 15:33 UTCinvestigating

   Dear Customer Since 10:15 GMT - 5 we are having problems with YAPE in PERU for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 14 maggio 2026 alle ore 15:42 UTCresolved

   Dear Customer, Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 14 maggio 2026 alle ore 15:24 UTCinvestigating

   Dear Customer We are having problems with BANCOMER BANK REFERENCED in MEXICO for PayU platform, pending transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 14 maggio 2026 alle ore 21:22 UTCresolved

   Dear Customer, Since the 16:00 GMT - 5 the problem has been solved, BANCOMER BANK REFERENCED in Mexico for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.

1. 12 maggio 2026 alle ore 15:46 UTCinvestigating

   Dear Customer, Since 10:00 GMT - 5 we are experiencing problems with our Merchant Panel in LATAM for the PayU platform. We are working together with the Support Team to get a quick solution. We apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 maggio 2026 alle ore 17:30 UTCresolved

   Dear Customer, Since 11:19 GMT-5 the incident has been resolved, MERCHANT PANEL in COLOMBIA for the PAYU platform is operational and functional Sincerely, PayU customer service.

1. 12 maggio 2026 alle ore 11:52 UTCinvestigating

   Dear Customer Since 06:47 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 maggio 2026 alle ore 12:45 UTCresolved

   Dear Customer, Since 07:34 GMT-5. The problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 12 maggio 2026 alle ore 03:23 UTCinvestigating

   Dear Customer Since 22:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 maggio 2026 alle ore 04:06 UTCresolved

   Dear Customer, Since 22:45 GMT-5 the problem has been solved,ACH-PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 11 maggio 2026 alle ore 23:03 UTCinvestigating

   Dear Customer Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 11 maggio 2026 alle ore 23:46 UTCresolved

   Dear Customer, Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 11 maggio 2026 alle ore 19:34 UTCinvestigating

   Dear Customer Since 14:30 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 11 maggio 2026 alle ore 20:01 UTCresolved

   Dear Customer, The incident has been resolved, KLAP in CHILE for the PayU platform in the last 20 minutes is operating. Sincerely, PayU customer service.