Cronologia delle interruzioni di Pbs

1. 31 luglio 2026 alle ore 15:53 UTCinvestigating

   Stiamo attualmente indagando su alcuni ritardi e time-out nella console MVault. Alcune altre piattaforme che sono correlate possono anche alcune difficoltà.

2. 31 luglio 2026 alle ore 21:24 UTCinvestigating

   Il team di ingegneria continua a lavorare su questo problema. Siamo consapevoli che i membri potrebbero non essere in grado di accedere alle loro applicazioni o pbs.org al momento e stiamo lavorando per risolvere il problema il prima possibile.

3. 31 luglio 2026 alle ore 21:47 UTCmonitoring

   Venerdì sera (31 luglio 2026), ci sono stati ulteriori rapporti di problemi con la firma in PBS App e video di riproduzione. Il team di ingegneria ha implementato ulteriori modifiche per mitigare il problema, e la maggior parte degli utenti che hanno contattato il supporto PBS in quel momento hanno riferito che la funzionalità è tornata rapidamente alla normalità. Il nostro team di ingegneria continua a monitorare questo e indagare la causa principale per prevenire problemi futuri. Se gli spettatori segnalano ancora eventuali errori, suggeriamo di avere il riavvio del visualizzatore o il ciclo di alimentazione il loro dispositivo, cioè staccare il dispositivo per un minuto e poi collegarlo e riprovare. Se lo spettatore riceve ancora un errore, si prega di inviare un biglietto di supporto all'indirizzo https://help.pbs.org/support/tickets/new di elencare il proprio dispositivo e una breve descrizione del problema che stanno ancora vivendo.

4. 2 agosto 2026 alle ore 23:53 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

5. 3 agosto 2026 alle ore 23:56 UTCresolved

   Questo incidente è stato completamente risolto. L'indagine e la risoluzione del nostro team di ingegneria aiuteranno a prevenire ulteriori incidenti e miglioreranno la stabilità e le prestazioni della nostra rete/piattaforma. Se gli spettatori segnalano ancora qualsiasi problema, suggeriamo di avere il riavvio del visualizzatore o il ciclo di energia il loro dispositivo, cioè staccare il dispositivo per un minuto e poi collegarlo e riprovare. Se lo spettatore riceve un errore o continua ad avere problemi, si prega di inviare un biglietto di supporto all'indirizzo https://help.pbs.org/support/tickets/new che elenca il proprio dispositivo e una breve descrizione del problema che stanno ancora vivendo, e il nostro team di supporto PBS sarà lieto di assistere.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 giugno 2026 alle ore 14:22 UTCinvestigating

   Stiamo attualmente indagando su un problema che impedisce agli utenti su alcuni modelli Samsung TV di aprire e caricare l'applicazione PBS. Gli utenti possono segnalare di vedere uno schermo blu solido, uno schermo scuro, o un'icona di caricamento che non si completa mai quando si apre l'applicazione. Crediamo che la maggior parte degli utenti sono sui modelli Samsung TV 2017, il più spesso notati con un 'M' o 'MU' nel numero di modello. Altri dispositivi che supportano l'applicazione PBS e Samsung TV rilasciati dopo il 2017 sembrano non essere influenzati da questo problema. Continueremo ad aggiornare questa pagina come continua la nostra indagine.

2. 23 giugno 2026 alle ore 18:42 UTCmonitoring

   Un hotfix è stato rilasciato per affrontare questo problema. I dispositivi degli spettatori riceveranno automaticamente il hotfix e l'aggiornamento alla versione più recente dell'app PBS con l'esperienza fissa. Per alcuni spettatori questo sarà immediato, ma per chiunque ancora incontrare il problema, si consiglia di controllare la loro app più tardi oggi per consentire più tempo per Samsung di consegnare l'aggiornamento app al loro dispositivo. Continueremo a monitorare ulteriori relazioni per tutto il giorno e domani per valutare le prestazioni di hotfix.

3. 24 giugno 2026 alle ore 14:35 UTCmonitoring

   Abbiamo continuato a ricevere messaggi dagli utenti che stanno ancora sperimentando problemi di caricamento dell'app PBS su Samsung TV rilasciati nel 2017. Stiamo esaminando nuovamente il problema e continueremo a monitorare i rapporti.

4. 24 giugno 2026 alle ore 20:14 UTCmonitoring

   Stiamo continuando a lavorare su un altro hotfix per affrontare il problema che riguarda gli spettatori sui modelli Samsung 2017, e ci stiamo rivolgendo domani per il rilascio del secondo hotfix. In questo momento, non siamo a conoscenza di qualsiasi soluzione di lavoro per i dispositivi interessati, e questa correzione continua ad essere una priorità alta per le nostre squadre.

5. 25 giugno 2026 alle ore 14:50 UTCmonitoring

   Il secondo hotfix è stato rilasciato. I dispositivi degli spettatori riceveranno automaticamente il hotfix e l'aggiornamento alla versione più recente dell'app PBS con l'esperienza fissa. Per alcuni spettatori questo sarà immediato, ma per chiunque ancora incontrare il problema, si consiglia di controllare la loro app più tardi oggi per consentire più tempo per Samsung di consegnare l'aggiornamento app al loro dispositivo. Continueremo a seguire ulteriori relazioni per tutto il giorno e domani per valutare le prestazioni del secondo hotfix.

6. 29 giugno 2026 alle ore 17:01 UTCresolved

   Questo incidente è stato risolto dopo un rollback dell'app PBS su Samsung TVs lo scorso venerdì 26 giugno.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 giugno 2026 alle ore 15:26 UTCidentified

   We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.

2. 16 giugno 2026 alle ore 20:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 giugno 2026 alle ore 15:36 UTCresolved

   This incident has been resolved.

1. 4 giugno 2026 alle ore 22:09 UTCidentified

   Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.

2. 8 giugno 2026 alle ore 15:32 UTCresolved

   All users on Amazon Fire Tablets have had their access to the PBS app restored.

1. 27 aprile 2026 alle ore 15:05 UTCidentified

   We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.

2. 27 aprile 2026 alle ore 15:38 UTCmonitoring

   A fix has been implemented and we’re monitoring the results.

3. 27 aprile 2026 alle ore 18:15 UTCresolved

   This incident has been resolved.

1. 9 marzo 2026 alle ore 17:16 UTCinvestigating

   We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.

2. 11 marzo 2026 alle ore 13:21 UTCidentified

   A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.

3. 12 marzo 2026 alle ore 12:28 UTCresolved

   A hotfix has been released and pasting to components in Bento is functional again.

1. 11 febbraio 2026 alle ore 15:18 UTCinvestigating

   We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.

2. 11 febbraio 2026 alle ore 15:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org

3. 11 febbraio 2026 alle ore 16:42 UTCresolved

   This incident has been resolved.

1. 10 febbraio 2026 alle ore 21:29 UTCidentified

   PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status

2. 11 febbraio 2026 alle ore 13:26 UTCresolved

   AWS resolved this issue late last night. All PBS services should now be normal.

1. 30 gennaio 2026 alle ore 13:53 UTCidentified

   We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.

2. 30 gennaio 2026 alle ore 20:55 UTCmonitoring

   A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.

3. 10 febbraio 2026 alle ore 13:52 UTCresolved

   This incident has been resolved.

1. 15 dicembre 2025 alle ore 17:55 UTCinvestigating

   We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org

2. 16 dicembre 2025 alle ore 15:11 UTCmonitoring

   We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.

3. 18 dicembre 2025 alle ore 15:31 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 18 dicembre 2025 alle ore 15:31 UTCresolved

   This incident has been resolved.

1. 6 novembre 2025 alle ore 16:17 UTCinvestigating

   We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.

2. 6 novembre 2025 alle ore 21:14 UTCinvestigating

   We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.

3. 10 novembre 2025 alle ore 14:06 UTCresolved

   We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

1. 4 novembre 2025 alle ore 13:05 UTCinvestigating

   We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.

2. 4 novembre 2025 alle ore 17:28 UTCmonitoring

   We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.

3. 5 novembre 2025 alle ore 12:40 UTCresolved

   This incident has been resolved.

1. 20 ottobre 2025 alle ore 15:30 UTCidentified

   About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status

2. 20 ottobre 2025 alle ore 16:36 UTCmonitoring

   All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

3. 20 ottobre 2025 alle ore 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20 ottobre 2025 alle ore 23:22 UTCresolved

   The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

1. 25 luglio 2025 alle ore 18:03 UTCidentified

   We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.

2. 20 agosto 2025 alle ore 12:32 UTCresolved

   A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

1. 22 luglio 2025 alle ore 13:48 UTCinvestigating

   We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.

2. 22 luglio 2025 alle ore 15:53 UTCresolved

   This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

1. 21 luglio 2025 alle ore 19:47 UTCinvestigating

   We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.

2. 21 luglio 2025 alle ore 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 luglio 2025 alle ore 15:53 UTCresolved

   This incident has been resolved.

1. 15 luglio 2025 alle ore 13:09 UTCinvestigating

   We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.

2. 15 luglio 2025 alle ore 14:11 UTCmonitoring

   Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.

3. 15 luglio 2025 alle ore 16:42 UTCresolved

   This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

1. 28 aprile 2025 alle ore 17:23 UTCidentified

   This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

2. 30 aprile 2025 alle ore 15:45 UTCresolved

   This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

1. 21 aprile 2025 alle ore 21:55 UTCresolved

   There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].

1. 14 marzo 2025 alle ore 16:06 UTCidentified

   Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

2. 24 marzo 2025 alle ore 20:51 UTCresolved

   This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.