Cronologia delle interruzioni di Pendo

1. 2 settembre 2026 alle ore 15:48 UTCinvestigating

   Stiamo indagando sui rapporti degli utenti che sono stati inaspettatamente firmati da Pendo e hanno chiesto di tornare indietro. Ciò sta influenzando un sottoinsieme di utenti nell'ambiente degli Stati Uniti e stiamo attualmente indagando altri ambienti per comportamenti simili. Il nostro team sta lavorando attivamente per determinare la causa. Se stai sperimentando questo, cancellare la cache del tuo browser e i cookie per il dominio Pendo (o riavviare il tuo browser) ha risolto il problema per alcuni utenti. Condivideremo gli aggiornamenti mentre impareremo di più.

2. 2 settembre 2026 alle ore 16:45 UTCresolved

   Abbiamo indagato sul problema e considerato l'incidente risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 luglio 2026 alle ore 14:48 UTCidentified

   Stiamo indagando su una rottura dell'assistente di Pendo, Leo. Alcuni clienti potrebbero non essere in grado di continuare una conversazione con Leo dopo il primo messaggio. Il nostro team ha identificato il comportamento e sta implementando una soluzione. Ulteriori aggiornamenti seguiranno.

2. 27 luglio 2026 alle ore 15:06 UTCmonitoring

   Abbiamo testato e implementato una correzione e il problema con conversazioni continue in Leo dovrebbe essere risolto. Continueremo a monitorare la correzione per un periodo di tempo prima di risolvere il problema.

3. 27 luglio 2026 alle ore 15:25 UTCresolved

   Questo incidente è risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 12:56 UTCinvestigating

   Stiamo indagando su una rottura che interessa come le guide di Pendo visualizzano per i clienti utilizzando la versione beta del Pendo Web SDK. I clienti sulla stabile SDK Web non sono interessati. Il nostro team sta indagando attivamente e seguiranno ulteriori aggiornamenti.

2. 14 luglio 2026 alle ore 13:19 UTCidentified

   Abbiamo identificato il comportamento che interessa le guide Pendo sulla versione beta del Pendo Web SDK, dove le guide possono impedire l'interazione con la pagina sottostante. Stiamo implementando un cambiamento per ripristinare il comportamento normale. I clienti sulla stabile SDK Web non sono interessati. Ulteriori aggiornamenti seguiranno.

3. 14 luglio 2026 alle ore 14:14 UTCmonitoring

   Abbiamo implementato una modifica per ripristinare il normale comportamento di guida sulla versione beta del Pendo Web SDK. I clienti sulla stabile SDK Web non sono interessati. Stiamo monitorando per confermare il pieno recupero e seguirà una volta confermata la risoluzione.

4. 14 luglio 2026 alle ore 15:53 UTCresolved

   Questa interruzione è stata completamente risolta. Il Web SDK stabile non è stato influenzato a qualsiasi punto. Grazie per la pazienza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 luglio 2026 alle ore 10:58 UTCmonitoring

   Questa mattina abbiamo sperimentato ritardi nell'elaborazione di eventi in arrivo. Anche se non sono stati persi eventi durante questo periodo, i ritardi potrebbero aver influenzato l'obiettivo di guide che si basano sulla pagina e punti di vista per l'ammissibilità. In questo momento, siamo tornati alla normale latenza di elaborazione per il 90% dei clienti, e dovrebbe presto recuperare per il resto.

2. 10 luglio 2026 alle ore 11:08 UTCmonitoring

   Tutti gli eventi diversi dagli eventi di replay di sessione sono tornati alla normale latenza di elaborazione. Stiamo continuando a fare progressi sul backlog della sessione.

3. 10 luglio 2026 alle ore 11:13 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

4. 10 luglio 2026 alle ore 12:35 UTCresolved

   Tutti i ritardi di elaborazione degli eventi sono stati rilevati. Questo incidente è risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 luglio 2026 alle ore 15:47 UTCidentified

   Abbiamo identificato una disgregazione che interessa più destinazioni di Data Sync. I clienti con le destinazioni Data Sync configurate possono verificarsi guasti di consegna e potrebbero aver ricevuto e-mail di notifica automatizzate di destinazione-fallibile da Pendo. Il nostro team di ingegneri sta lavorando attivamente per ripristinare la connettività tra le destinazioni interessate. Se hai ricevuto un'e-mail di notifica di destinazione, non è richiesta alcuna azione da te in questo momento. Noi forniremo una guida aggiornata se sono necessari passi alla vostra fine.

2. 2 luglio 2026 alle ore 21:40 UTCmonitoring

   Abbiamo ripristinato la connettività in tutte le destinazioni Data Sync interessate. Non è richiesta alcuna ulteriore azione da voi. Le esportazioni ricorrenti sono in coda e l'elaborazione. Alcuni ritardi nella consegna possono persistere durante il fine settimana, ma non si tradurranno in destinazioni automaticamente disabilitate. Il backup di qualsiasi dato mancante dalla finestra di interruzione è previsto per la prossima settimana per evitare qualsiasi impatto sul trattamento e la consegna in corso. Posteremo un altro aggiornamento una volta che il backfill è completo.

3. 3 luglio 2026 alle ore 13:08 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 giugno 2026 alle ore 19:56 UTCresolved

   Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment): Guide Targeting Disruption: Guides that used negated, nested segment rules ("Segment is not equal to...") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window. Conversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor ("Edit in Pendo") was inaccessible.

1. 29 maggio 2026 alle ore 12:40 UTCinvestigating

   Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials. Our teams are currently investigating the root cause.

2. 29 maggio 2026 alle ore 15:32 UTCresolved

   This incident has been resolved and Pendo Academy should be accessible across all regions now.

1. 28 maggio 2026 alle ore 21:34 UTCinvestigating

   We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.

2. 28 maggio 2026 alle ore 22:21 UTCmonitoring

   We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.

3. 29 maggio 2026 alle ore 00:16 UTCresolved

   This issue is now formally resolved.

1. 28 maggio 2026 alle ore 14:41 UTCinvestigating

   We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

2. 28 maggio 2026 alle ore 17:29 UTCidentified

   We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.

3. 28 maggio 2026 alle ore 18:29 UTCmonitoring

   We deployed the fix and will continue to monitor to ensure it resolves the initial issue.

4. 9 giugno 2026 alle ore 12:39 UTCresolved

   This incident has been resolved.

1. 27 maggio 2026 alle ore 15:56 UTCidentified

   We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

2. 27 maggio 2026 alle ore 17:45 UTCidentified

   We are working currently to roll out a hotfix to mitigate this issue.

3. 27 maggio 2026 alle ore 21:55 UTCmonitoring

   We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually. To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally hit Sync to resume. For more details on Salesforce requirements and set-up, please review the "Prerequisites" and "Set up the connection" sections in the article here: https://support.pendo.io/hc/en-us/articles/16584371535771-Set-up-the-Salesforce-integration-for-Pendo If you continue to experience issues after re-authenticating, please reach out to our support team.

4. 27 maggio 2026 alle ore 23:33 UTCresolved

   This incident has been resolved.

1. 19 maggio 2026 alle ore 16:50 UTCinvestigating

   We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.

2. 19 maggio 2026 alle ore 17:27 UTCinvestigating

   We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.

3. 19 maggio 2026 alle ore 17:33 UTCmonitoring

   Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.

4. 19 maggio 2026 alle ore 19:06 UTCresolved

   This incident has now been fully resolved.

1. 19 maggio 2026 alle ore 10:24 UTCidentified

   We are currently experiencing an issue causing Listen email notifications to be unavailable. Our team has identified an issue and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.

2. 19 maggio 2026 alle ore 13:51 UTCidentified

   We are continuing to work towards a resolution. We will continue to provide updates as they become available.

3. 19 maggio 2026 alle ore 14:08 UTCidentified

   We are continuing to work on a fix for this issue.

4. 26 maggio 2026 alle ore 06:43 UTCresolved

   This incident has been resolved.

1. 13 maggio 2026 alle ore 13:29 UTCinvestigating

   We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team is investigating. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.

2. 13 maggio 2026 alle ore 14:18 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 maggio 2026 alle ore 16:06 UTCinvestigating

   We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.

4. 13 maggio 2026 alle ore 18:37 UTCidentified

   We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.

5. 13 maggio 2026 alle ore 19:28 UTCmonitoring

   We have successfully reverted the code causing the issue and are monitoring the issue.

6. 13 maggio 2026 alle ore 22:21 UTCresolved

   We consider this issue fully resolved.

1. 8 maggio 2026 alle ore 17:05 UTCinvestigating

   We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.

2. 8 maggio 2026 alle ore 17:58 UTCidentified

   Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.

3. 8 maggio 2026 alle ore 18:24 UTCmonitoring

   We have successfully rolled back and are now monitoring the issue.

4. 8 maggio 2026 alle ore 19:09 UTCresolved

   The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.

1. 13 aprile 2026 alle ore 21:31 UTCinvestigating

   We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.

2. 13 aprile 2026 alle ore 23:16 UTCidentified

   The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.

3. 14 aprile 2026 alle ore 06:39 UTCidentified

   The issue causing delays in event processing has been fully resolved.

4. 14 aprile 2026 alle ore 06:39 UTCresolved

   This incident has been resolved.

1. 18 marzo 2026 alle ore 12:50 UTCinvestigating

   We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently. As a workaround, cloning and existing segment or creating new segments works as expected. Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.

2. 18 marzo 2026 alle ore 13:02 UTCidentified

   We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix. As a workaround, cloning and existing segment or creating new segments works as expected.

3. 18 marzo 2026 alle ore 13:05 UTCresolved

   We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error. We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.

1. 12 marzo 2026 alle ore 14:49 UTCinvestigating

   We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.

2. 12 marzo 2026 alle ore 15:28 UTCidentified

   We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.

3. 12 marzo 2026 alle ore 18:07 UTCresolved

   Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.

1. 5 febbraio 2026 alle ore 12:21 UTCinvestigating

   We are investigating a potential issue affecting Guides and the Resource Center. Some users may notice unexpected behavior with Guide statuses (Draft, Staging, Production) and may be unable to view or edit the Resource Center modules. We are working to understand the scope and impact and will share updates as we learn more.

2. 5 febbraio 2026 alle ore 14:04 UTCinvestigating

   Our teams are in deep-dive mode and still investigating.

3. 5 febbraio 2026 alle ore 14:43 UTCinvestigating

   We are continuing to investigate this issue.

4. 5 febbraio 2026 alle ore 16:00 UTCinvestigating

   Our investigation into the root cause of this issue is ongoing.

5. 5 febbraio 2026 alle ore 17:21 UTCinvestigating

   Our team is still actively investigating and is drawing closer to remediation.

6. 5 febbraio 2026 alle ore 19:01 UTCinvestigating

   We are continuing to work through resolving and remediating this issue.

7. 5 febbraio 2026 alle ore 21:42 UTCinvestigating

   Our investigation is still ongoing.

8. 5 febbraio 2026 alle ore 23:35 UTCmonitoring

   We have rolled out a fix for an issue impacting Resource Center Guide Modules where guide module changes could not be accessed via the VDS or edited. As part of this fix, we did not automatically apply Resource Center state changes made after February 4 at 4:00 PM, to avoid making assumptions about intended configurations. Customers who updated Resource Center states after this time will need to re-publish their Resource Center from Draft to Production to ensure their desired configuration is reflected. We will continue to monitor the situation. Additionally, as an extra precaution our team will be conducting a full review of guide statuses to ensure all guides reflect their intended state and content. We do not expect further impact, but will provide updates if anything unexpected is identified. We will continue to monitor closely and provide updates if needed.

9. 8 febbraio 2026 alle ore 14:57 UTCresolved

   After monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved.

1. 4 febbraio 2026 alle ore 21:48 UTCinvestigating

   Our team is currently investigating an issue impacting guides created in the Visual Design Studio. Some users may be unable to launch existing guides in the UI, and blank steps may appear in the designer. Guides that are affected will also be unavailable in Production and Staging environments. When launching the Visual Design Studio, the experience may time out or fail entirely, and all guide steps may be missing, with related errors appearing in the browser console.

2. 4 febbraio 2026 alle ore 23:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 febbraio 2026 alle ore 23:40 UTCidentified

   We have identified the issue and are actively testing a fix to both rendering guides in production and staging as well as restore user access to the Visual Design Studio.

4. 5 febbraio 2026 alle ore 00:13 UTCidentified

   Our team is currently in the final stages of validating our fix and are hopeful to have resolution shortly.

5. 5 febbraio 2026 alle ore 00:44 UTCidentified

   We are continuing to validate our final testing and will have an update as soon as possible.

6. 5 febbraio 2026 alle ore 01:20 UTCidentified

   The majority of impacted guides have been restored to their expected state with the Visual Designer Studio loading and functioning. However, a small subset of guides (about 2%) remains impacted, and guides within Resource Center Guide Modules are still experiencing issues. Our team is actively working on these remaining guides as well as resolving the Resource Center Guide Module issue. We’ll continue to provide updates as progress is made.

7. 5 febbraio 2026 alle ore 01:54 UTCidentified

   Guide deliverability and functionality have been fully restored with the exception of Resource Center Guide Modules. All other guides are loading and functioning as expected across environments. We are continuing to work on an issue impacting Resource Center Guide Modules, which remain nonfunctional at this time. Our team is actively addressing this and will provide further updates as progress is made.

8. 5 febbraio 2026 alle ore 02:17 UTCidentified

   Guide functionality and deliverability have been restored, with the exception of accessing Resource Center Guide Modules. As part of the restoration process, impacted guides were temporarily moved to a Draft state. Our team is actively working to return these guides to their previous status where applicable. No guide content was lost. We are continuing to work on resolving the Resource Center Guide Module issue and will provide further updates as progress is made.

9. 5 febbraio 2026 alle ore 04:45 UTCresolved

   Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately. Some guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status. This incident is now resolved.

1. 9 gennaio 2026 alle ore 20:46 UTCinvestigating

   Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!

2. 9 gennaio 2026 alle ore 21:18 UTCresolved

   The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.