Cronologia delle interruzioni di Percy

1. 24 settembre 2026 alle ore 23:42 UTCresolved

   Stato: Fisso rilasciato con percy/cli v1.32.11 Dal 20:48 UTC il 24 settembre, npm install @percy/cli fallisce con: ERR! codice EUNSUPPORTEDPROTOCOLLO npm ERR! URL non supportato Tipo "patch:": patch:got@npm%3A11.8.2#... Con npm 10 e successivi, l'installazione può fallire senza messaggio di errore. Causa: Un pacchetto di terze parti che il Percy CLI dipende da, @yarnpkg/core, versione pubblicata 4.9.2 con un formato di dipendenza che npm non può installare. I servizi di Percy non sono interessati; solo nuove installazioni CLI sono. Fix: Abbiamo rilasciato una versione patch di percy/cli v1.32.11 e ora @latest dovrebbe installare correttamente Workaround (per versioni precedenti percy cli se pinned): Aggiungi questo al pacchetto root del tuo progetto.json: "overrides": { "@yarnpkg/core": "4.9.1" #

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 settembre 2026 alle ore 23:55 UTCinvestigating

   Stiamo osservando pochi errori di costruzione per i clienti sul terminale di Windows. Il problema principale è stato identificato e risolto è distribuito. Stiamo monitorando attivamente il traffico per garantire che il traffico sia completamente risolto

2. 10 settembre 2026 alle ore 23:56 UTCinvestigating

   La questione è stata identificata e la correzione è dispiegata

3. 10 settembre 2026 alle ore 23:58 UTCmonitoring

   Stiamo monitorando il traffico

4. 11 settembre 2026 alle ore 00:54 UTCresolved

   Il problema è risolto e non vediamo alcun impatto del cliente

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 luglio 2026 alle ore 16:20 UTCresolved

   Percy builds were degraded for ~50 mins [7.30 AM PDT to 8.20 AM PDT on 13th July] due to an existing Google Cloud Provider incident We have moved our infrastructure from the impacted GCP node pool and are back to normal processing GCP incident details - https://console.cloud.google.com/servicehealth/incidentDetails/projects%2Fpercy-prod%2Flocations%2Fglobal%2Fevents%2FZBYNZVS?project=percy-prod&tab=full-history

1. 7 luglio 2026 alle ore 05:56 UTCresolved

   Percy customers were facing intermittent login issues from 7:45 pm PDT to 10:14 PM PDT on 6th July We have identified the issue and login functionality has been fully restored

1. 30 giugno 2026 alle ore 09:44 UTCresolved

   A subset of Percy builds experienced slowness from 4:15 PM PDT to 5 PM PDT [29th June] The issue is identified and resolved, services are operating normally

1. 29 maggio 2026 alle ore 15:50 UTCresolved

   In the 20 mins duration some customers might have seen some missing snapshots in the build or failures in creating builds themselves with the 401 status code on the Percy CLI logs. We have fixed the issue and monitoring the stack.

1. 20 maggio 2026 alle ore 04:13 UTCresolved

   Percy experienced login failures for a subset of users between 11:54 PM PDT (18 May) – 12:54 AM PDT (19 May) We have identified the issue and login functionality has been fully restored

1. 12 maggio 2026 alle ore 08:56 UTCresolved

   Between 4:30 AM and 9:30 AM PDT on May 11, 2026, some Percy builds took longer than usual to complete due to increased database contention. Builds were not lost - only delayed. The issue has been mitigated and processing times are back to normal. We're investigating the root cause to prevent recurrence in future.

1. 6 maggio 2026 alle ore 13:53 UTCresolved

   Customers using Percy on Automate experienced build failures between May 5th, 8:00 AM PDT and May 6th, 1:30 AM PDT. The issue has now been resolved, and Percy on Automate builds should be functioning as expected

1. 15 aprile 2026 alle ore 18:09 UTCinvestigating

   We are currently investigating this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently.

2. 15 aprile 2026 alle ore 18:10 UTCinvestigating

   We are continuing to investigate this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently. All dashboard functions are fully functional and should not affect the standard percy workflow for the clients.

3. 15 aprile 2026 alle ore 18:31 UTCmonitoring

   A fix is implemented and deployed. We are monitoring the situation. All builds created after 11:15 PDT should have all AI features available.

4. 15 aprile 2026 alle ore 18:31 UTCresolved

   This incident has been resolved.

1. 25 marzo 2026 alle ore 14:08 UTCresolved

   Some users might have faced issue while logging in during ~35 min window. No existing sessions were impacted.

1. 16 febbraio 2026 alle ore 15:49 UTCresolved

   - Between February 8, 2026 (10:30 AM – 2:30 PM UTC) and February 9, 2026 (12:00 PM – 1:30 PM UTC) some customers may have noticed incorrect visual diffs on Percy (Safari on iPhone) - The issue occurred due to an incorrect screenshot capture where a “connection not private” error page was rendered instead of the expected page - The impact was limited, affecting a very small percentage of builds across a small number of organisations - Our engineering team has identified and addressed the underlying issue - All Percy services are now operating normally We sincerely apologise for any confusion or inconvenience this may have caused

1. 27 gennaio 2026 alle ore 21:05 UTCinvestigating

   We are currently investigating this issue.

2. 27 gennaio 2026 alle ore 21:08 UTCidentified

   The issue has subsided, we are actively investigating the root cause

3. 27 gennaio 2026 alle ore 22:16 UTCmonitoring

   The root cause were identified as related to https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7 - there is no live impact but we are monitoring the situation. We are keeping this open until cloudflare marks the incidence has resolved.

4. 28 gennaio 2026 alle ore 04:49 UTCresolved

   Marking this as resolved as original incidence from Cloudflare is marked as resolved.

1. 9 gennaio 2026 alle ore 13:43 UTCresolved

   A subset of users were impacted by infinite reloads and unable to access percy dashboard while attempting to access a build URL on percy dashboard - which internally attempted sign in with browserstack.com. The issue is fixed as of 5:30 AM PST and all dashboard access should be working as expected now.

1. 18 novembre 2025 alle ore 11:55 UTCinvestigating

   We are currently investigating this issue.

2. 18 novembre 2025 alle ore 11:58 UTCidentified

   The downtime is related to ongoing Cloudflare outage - we are monitoring the status

3. 18 novembre 2025 alle ore 12:00 UTCidentified

   We are continuing to work on a fix for this issue.

4. 18 novembre 2025 alle ore 12:18 UTCmonitoring

   Cloudflare seem to have recovered, we are monitoring the situation.

5. 18 novembre 2025 alle ore 12:48 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 18 novembre 2025 alle ore 15:44 UTCmonitoring

   percy.io is currently accessible; however, build processing performance is degraded due to an ongoing Cloudflare incident. As a result, active builds are being queued on our infrastructure. We will resume normal build processing once Cloudflare fully resolves the issue.

7. 18 novembre 2025 alle ore 17:47 UTCmonitoring

   We have resumed normal operations. Queued Percy builds are now being processed. Build speeds may be slower than usual while we work through the backlog. We have scaled up our infrastructure to clear the backlog as quickly as possible

8. 18 novembre 2025 alle ore 19:16 UTCmonitoring

   We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy

9. 18 novembre 2025 alle ore 19:17 UTCresolved

   We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy

1. 23 ottobre 2025 alle ore 09:05 UTCresolved

   We are currently experiencing degradation in visual difference impacting Percy builds due to an underlying Cloudflare issue. Affected builds may show snapshots with blank pages or missing assets, which can result in incorrect Visual differences Window : 10:30 PM PDT 22nd Oct - 1.47 AM PDT 23rd Oct

1. 20 ottobre 2025 alle ore 17:37 UTCinvestigating

   Percy Review Agent (AI features) are currently experiencing issues due to ongoing AWS outage affecting multiple of our vendors. You would likely see the message `AI diff is unavailable on this comparison` as a message on the dashboard if you attempt to use the AI features. We are actively monitoring the situation and would keep this updated.

2. 20 ottobre 2025 alle ore 17:37 UTCidentified

   The issue has been identified.

3. 20 ottobre 2025 alle ore 19:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 ottobre 2025 alle ore 20:23 UTCresolved

   This incident has been resolved.

1. 20 ottobre 2025 alle ore 14:11 UTCresolved

   We are currently observing degraded performance from 6.30 AM - 7.45 AM PDT in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services - LaunchDarkly - which we use for configuration management and feature flag delivery. We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

1. 20 ottobre 2025 alle ore 20:49 UTCresolved

   We are currently observing degraded performance from 12:20 PM PDT to 1 PM PDT [20th October] in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services . We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

1. 15 ottobre 2025 alle ore 07:41 UTCresolved

   On October 14th from 1.30 PM PDT to 8.30 PM PDT (14th October), Percy web experienced a slowness in processing of builds in majority of organisations. This was due to an underlying infrastructure degradation. Our team deployed a fix to address slow build times. All systems are now operating normally. We sincerely apologise for any disruption this may have caused.