Cronologia delle interruzioni di Pexip

1. 7 ottobre 2026 alle ore 12:55 UTCinvestigating

   Stiamo indagando i rapporti che Microsoft Teams Guest Join chiamate potrebbero non connettersi quando dialled da dispositivi hardware Google Meet.

2. 7 ottobre 2026 alle ore 13:04 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 7 ottobre 2026 alle ore 14:38 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 settembre 2026 alle ore 12:19 UTCinvestigating

   Cisco endpoints che sono: Registrati al servizio Pexip E aggiornati a 26.9 o 26.10 Può non ricevere Presentazione dall'estremo in chiamate tramite i servizi Team CVI o Google Meet Gateway. L'invio della presentazione è segnalato al lavoro, e sblocca anche la presentazione in arrivo. Si consiglia di non aggiornare i sistemi Cisco a 26.9 o 26.10 mentre si indaga. Si prega di rotolare tutti i sistemi interessati indietro a 26.8 mentre stabiliamo la causa.

2. 15 settembre 2026 alle ore 13:05 UTCidentified

   Abbiamo identificato un cambiamento relativo a come Cisco mantiene vivo il canale di presentazione, e stanno pianificando un aggiornamento per adattarsi alle modifiche.

3. 15 settembre 2026 alle ore 15:34 UTCidentified

   Abbiamo identificato il problema con la nuova versione di RoomOS e abbiamo iniziato a risolvere un problema. Durante il rollout è possibile una minore interruzione e un piccolo numero di chiamate può essere interessato. Per questo motivo, il rollout sarà effettuato al di fuori delle ore di lavoro in ogni regione.

4. 16 settembre 2026 alle ore 05:44 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

5. 16 settembre 2026 alle ore 08:18 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 agosto 2026 alle ore 02:43 UTCinvestigating

   Pexip sta attualmente sperimentando interruzioni intermittenti sia per le pagine di documentazione del Servizio (help.pexip.com) che per Infinity (docs.pexip.com). Le pagine sono lente per caricare o non rispondenti per alcuni utenti.

2. 21 agosto 2026 alle ore 07:35 UTCidentified

   Il nostro fornitore di servizi continua a lavorare per risolvere questo problema. La pagina Aiuto servizio (help.pexip.com) ha recuperato ed è ora accessibile. La pagina Documentazione Infinity (docs.pexip.com) non rimane disponibile, e stiamo monitorando attivamente per una risoluzione.

3. 21 agosto 2026 alle ore 09:39 UTCmonitoring

   Il problema è stato risolto, e le pagine di documentazione sono ora accessibili di nuovo.

4. 24 agosto 2026 alle ore 14:57 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 agosto 2026 alle ore 16:35 UTCinvestigating

   Stiamo attualmente indagando su un problema per Analytics su Pexip Control Center. Alcuni dati di utilizzo potrebbero non essere disponibili.

2. 21 agosto 2026 alle ore 07:41 UTCidentified

   Il nostro team continua a indagare sul problema che riguarda Analytics nel Pexip Control Center. Alcuni dati di utilizzo potrebbero ancora non essere disponibili mentre il lavoro è in corso. Forniamo un ulteriore aggiornamento una volta che abbiamo maggiori informazioni.

3. 24 agosto 2026 alle ore 14:58 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 22 settembre 2026 alle ore 12:32 UTCresolved

   Non sono state segnalate o osservate ulteriori questioni. Questo incidente è ora risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 30 giugno 2026 alle ore 13:24 UTCinvestigating

   Stiamo indagando su un problema in cui le email non vengono inviate dal Partner Portal e dal Control Center.

2. 30 giugno 2026 alle ore 21:10 UTCmonitoring

   Il problema è stato identificato e risolto.

3. 1 luglio 2026 alle ore 06:54 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 giugno 2026 alle ore 11:23 UTCresolved

   Between Monday 8 June, 15:15 and Wednesday 10 June, 11:00 (UTC), users were unable to create One-Time Rooms (OTR) using the Pexip Service Outlook Add-In. Personal VMRs and previously scheduled One-Time Rooms were not affected. The issue has been resolved and scheduling of One-Time VMRs via the Outlook Add-In is now functioning normally. This incident is being logged retroactively after resolution.

1. 29 maggio 2026 alle ore 09:41 UTCinvestigating

   We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.

2. 29 maggio 2026 alle ore 10:05 UTCinvestigating

   As a mitigation step, we have re-routed incoming SIP calls to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP.

3. 29 maggio 2026 alle ore 11:25 UTCidentified

   We have identified an issue with an unavailable infrastructure component that caused some SIP Teams CVI calls to fail in Oregon and are actively working to resolve the issue.

4. 29 maggio 2026 alle ore 11:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 29 maggio 2026 alle ore 12:52 UTCresolved

   This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.

1. 20 maggio 2026 alle ore 08:24 UTCinvestigating

   We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.

2. 20 maggio 2026 alle ore 08:38 UTCmonitoring

   We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.

3. 20 maggio 2026 alle ore 13:27 UTCmonitoring

   Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.

4. 20 maggio 2026 alle ore 13:29 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 maggio 2026 alle ore 15:09 UTCmonitoring

   The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.

6. 21 maggio 2026 alle ore 07:53 UTCresolved

   This incident has been resolved.

1. 30 aprile 2026 alle ore 12:23 UTCidentified

   The issue can be seen on meetings where a Teams recorder bot is present. The unknown participant represents a new version of the Teams recording bot. We are working to block visibility of this new bot in the layout ASAP.

2. 4 maggio 2026 alle ore 10:16 UTCidentified

   Further explanation: The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting. The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant. There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.

3. 6 maggio 2026 alle ore 11:03 UTCidentified

   We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.

4. 15 giugno 2026 alle ore 08:05 UTCresolved

   This incident has been resolved.

1. 28 aprile 2026 alle ore 16:13 UTCinvestigating

   We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867

2. 30 aprile 2026 alle ore 09:05 UTCidentified

   The issue has been identified and a mitigation is being deployed within the service.

3. 30 aprile 2026 alle ore 14:54 UTCidentified

   We are continuing to work on a fix for this issue.

4. 30 aprile 2026 alle ore 16:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 maggio 2026 alle ore 11:11 UTCresolved

   The issue is now resolved.

1. 22 aprile 2026 alle ore 08:06 UTCinvestigating

   We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.

2. 22 aprile 2026 alle ore 08:22 UTCidentified

   Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.

3. 22 aprile 2026 alle ore 11:27 UTCmonitoring

   We have not observed any errors for the past few hours. We will continue to monitor the situation closely.

4. 23 aprile 2026 alle ore 08:30 UTCresolved

   No further issues have been observed or reported. This incident has been resolved.

1. 20 aprile 2026 alle ore 00:29 UTCinvestigating

   Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.

2. 20 aprile 2026 alle ore 08:09 UTCmonitoring

   Service has been restored for both help.pexip.com and docs.pexip.com documentation pages. We will continue to monitor service availability.

3. 20 aprile 2026 alle ore 12:38 UTCresolved

   This incident has been resolved.

1. 17 aprile 2026 alle ore 12:32 UTCinvestigating

   The team is currently investigating the issue.

2. 17 aprile 2026 alle ore 12:38 UTCmonitoring

   A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.

3. 17 aprile 2026 alle ore 12:45 UTCresolved

   This incident is resolved.

1. 14 aprile 2026 alle ore 15:18 UTCinvestigating

   We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.

2. 15 aprile 2026 alle ore 09:05 UTCmonitoring

   The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.

3. 16 aprile 2026 alle ore 07:43 UTCresolved

   This incident has been resolved.

1. 14 aprile 2026 alle ore 15:06 UTCinvestigating

   We are investigating an issue where some CVI calls in the US region are failing.

2. 14 aprile 2026 alle ore 16:27 UTCmonitoring

   A fix has been applied and we are monitoring the results.

3. 14 aprile 2026 alle ore 22:22 UTCresolved

   This incident has been resolved.

1. 8 aprile 2026 alle ore 11:11 UTCidentified

   We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering [email protected] URI.

2. 13 aprile 2026 alle ore 07:14 UTCidentified

   The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.

3. 13 aprile 2026 alle ore 10:20 UTCmonitoring

   IOS app version 1.1.4 is now available and includes changes that address this issue.

4. 14 aprile 2026 alle ore 06:56 UTCresolved

   This incident has been resolved.

1. 30 marzo 2026 alle ore 12:47 UTCinvestigating

   We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.

2. 30 marzo 2026 alle ore 13:05 UTCmonitoring

   A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.

3. 30 marzo 2026 alle ore 14:12 UTCresolved

   This incident has been resolved.

1. 20 marzo 2026 alle ore 07:49 UTCinvestigating

   We have observed an issue where some Zoom Rooms might fail to bypass the Teams lobby. Out Team is looking into it.

2. 20 marzo 2026 alle ore 08:23 UTCresolved

   We have found the issue and resolved it.

1. 17 marzo 2026 alle ore 12:54 UTCresolved

   Between 12:01 and 12:04 UTC on March 17, some calls within the Pexip Service may have experienced failures. The issue has been resolved and the service is operating normally. We will continue to monitor.

1. 28 febbraio 2026 alle ore 09:00 UTCinvestigating

   We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.

2. 28 febbraio 2026 alle ore 09:03 UTCinvestigating

   We have contacted Microsoft to investigate this issue together with them.

3. 28 febbraio 2026 alle ore 16:41 UTCmonitoring

   We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ. Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance.

4. 2 marzo 2026 alle ore 09:51 UTCresolved

   We have completed our investigation and found no issues within Pexip Cloud OTJ. Some Microsoft 365 tenants may experience degraded performance caused by mailbox activity from third party applications using the Microsoft Graph API. Customers still experiencing Cloud OTJ issues should contact support for further investigation and guidance.