Cronologia delle interruzioni di Phreesia

1. 14 agosto 2026 alle ore 20:58 UTCresolved

   Earlier today, some users in certain geographic regions, primarily on the West Coast, may have experienced slowness while accessing the Phreesia platform and completing intake forms. Our investigation indicates this was related to regional ISP/network routing degradation and was not a widespread Phreesia platform issue. Phreesia systems and infrastructure remained operating normally. We are no longer receiving reports of slowness, and performance has remained stable.

1. 14 agosto 2026 alle ore 14:53 UTCinvestigating

   We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.

2. 16 agosto 2026 alle ore 17:28 UTCresolved

   One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.

1. 7 agosto 2026 alle ore 13:14 UTCinvestigating

   Stiamo attualmente indagando su un problema nella zona 1 e nella zona 2, che può causare ritardi durante l'esportazione di informazioni da Phreesia a sistemi EMR/PM. Forniremo aggiornamenti come ulteriori informazioni diventano disponibili.

2. 7 agosto 2026 alle ore 14:38 UTCresolved

   The issue causing delays when exporting information from Phreesia to EMR/PM systems in Zone 1 and Zone 2 has been resolved. Exports are processing as expected.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 luglio 2026 alle ore 15:57 UTCinvestigating

   Investigazione – Siamo a conoscenza di un problema che riguarda Apriva che impedisce le transazioni di pagamento da elaborare. Apriva ha riconosciuto il problema e sta attivamente indagando e lavorando per ripristinare il servizio. Forniremo aggiornamenti aggiuntivi come ulteriori informazioni diventano disponibili.

2. 23 luglio 2026 alle ore 16:58 UTCinvestigating

   Aggiornamento – Apriva ha consigliato che Microsoft Azure sta attualmente sperimentando più problemi che interessano la loro piattaforma, con conseguente problemi di elaborazione dei pagamenti che stiamo osservando attraverso il gateway. Apriva e i loro fornitori di servizi stanno lavorando attivamente per ripristinare il servizio il più rapidamente possibile. Stiamo continuando a monitorare la situazione da vicino e fornirà aggiornamenti aggiuntivi come ulteriori informazioni diventano disponibili.

3. 23 luglio 2026 alle ore 18:41 UTCmonitoring

   Apriva ha implementato una correzione per il problema dell'elaborazione dei pagamenti e sta segnalando un recupero positivo nei sistemi interessati. Stiamo monitorando attentamente la situazione per confermare i servizi di elaborazione dei pagamenti rimangono stabili. Continueremo a fornire aggiornamenti fino a quando il problema non è stato completamente risolto.

4. 23 luglio 2026 alle ore 18:57 UTCmonitoring

   Stiamo vedendo l'elaborazione delle transazioni di pagamento con successo seguendo la correzione implementata da Apriva. Continueremo a monitorare attentamente l'elaborazione dei pagamenti per garantire che i servizi rimangano stabili prima di contrassegnare questo incidente come risolto. Vi forniremo aggiornamenti aggiuntivi come necessario.

5. 23 luglio 2026 alle ore 19:05 UTCresolved

   Il problema del trattamento dei pagamenti che interessa Apriva è stato risolto. Le transazioni di pagamento vengono elaborate con successo e i servizi sono operativi normalmente. Apprezziamo la vostra pazienza mentre questo problema è stato affrontato.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 12:56 UTCinvestigating

   Abbiamo rilevato un problema in cui gli utenti nella Zona 3 possono verificarsi tempi di carico ritardati o errori di incontro quando si accede al Centro Appuntamenti. Il nostro team di Ingegneria sta attivamente indagando sul problema e lavorando per ripristinare le prestazioni normali. Forniremo aggiornamenti come ulteriori informazioni diventano disponibili.

2. 8 luglio 2026 alle ore 13:09 UTCinvestigating

   La nostra indagine indica che, oltre ai tempi di carico ritardati e agli errori durante l'accesso all'Appointments Hub, PhreesiaPads potrebbe anche non caricare interviste per gli utenti nella Zona 3. Il nostro team di Ingegneria continua a indagare sul problema e sta lavorando per ripristinare la normale funzionalità. Forniremo aggiornamenti come ulteriori informazioni diventano disponibili.

3. 8 luglio 2026 alle ore 14:37 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

4. 8 luglio 2026 alle ore 15:10 UTCresolved

   Il problema che colpisce le prestazioni per il Phreesia Dashboard, Appuntamenti Hub e PhreesiaPads nella Zona 3 è stato risolto. Gli utenti non dovrebbero più sperimentare tempi di carico ritardati, errori o problemi con le interviste di caricamento PhreesiaPads. Ci scusiamo per qualsiasi inconveniente questo problema potrebbe aver causato e apprezzare la vostra pazienza mentre il nostro team di Ingegneria ha lavorato per ripristinare le prestazioni normali.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 7 luglio 2026 alle ore 13:14 UTCinvestigating

   We are currently investigating an issue affecting the Zone 5 Dashboard that is sporadically preventing appointments from being created as expected. While the issue is primarily limited to future-date appointments, we are continuing to assess the full scope of impact. Our Engineering team is working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

2. 7 luglio 2026 alle ore 18:46 UTCresolved

   The issue affecting appointment creation in the Zone 5 Dashboard has been resolved. Shortly after the issue was identified earlier this morning, our Engineering team restored normal functionality. We also reprocessed all appointments that were not initially created to ensure accurate and up-to-date appointment lists in the Dashboard. We apologize for any inconvenience and appreciate your patience.

1. 23 giugno 2026 alle ore 16:04 UTCinvestigating

   We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time. We are actively working to resolve this issue and will provide updates as they become available.

2. 23 giugno 2026 alle ore 20:54 UTCmonitoring

   Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected. We are continuing to monitor and will confirm full resolution shortly.

3. 24 giugno 2026 alle ore 12:36 UTCresolved

   ConnectOnCall/VoiceAI patient search and matching functionality performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.

1. 22 giugno 2026 alle ore 14:51 UTCinvestigating

   We are currently investigating an issue with the VoiceAI dashboard that may be causing some users to experience performance issues when launching or using the service. Engineering is actively investigating, and we will provide updates as more information becomes available.

2. 23 giugno 2026 alle ore 13:28 UTCmonitoring

   VoiceAI Dashboard logins and performance have returned to normal following investigation and remediation by our engineering team. We are continuing to monitor and will confirm full resolution shortly.

3. 23 giugno 2026 alle ore 15:05 UTCresolved

   VoiceAI Dashboard login and performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.

1. 19 giugno 2026 alle ore 17:15 UTCinvestigating

   We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 19 giugno 2026 alle ore 19:52 UTCresolved

   The VoiceAI issue has been resolved and calls are now transferring to staff as expected.

1. 19 giugno 2026 alle ore 14:58 UTCinvestigating

   We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 19 giugno 2026 alle ore 15:17 UTCresolved

   The VoiceAI issue has been resolved and calls are now transferring to staff as expected.

1. 17 giugno 2026 alle ore 15:00 UTCinvestigating

   We are currently investigating an issue that may be causing some users to experience difficulty logging into Dashboard and/or navigating within Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 17 giugno 2026 alle ore 15:36 UTCmonitoring

   We are no longer seeing issues with navigation in the Phreesia Dashboard. At this time, we are monitoring some performance issues related to SSO login. We will provide updates as more information becomes available.

3. 17 giugno 2026 alle ore 16:02 UTCresolved

   Performance across the Phreesia Dashboard and SSO login has returned to normal and all systems are operational.

1. 18 giugno 2026 alle ore 13:56 UTCresolved

   We identified an issue where calls made using our VoiceAI product were sporadically not connecting. This may have impacted some VoiceAI call attempts during the affected window. The issue has been resolved, and VoiceAI calls are now connecting as expected. We apologize for any inconvenience this may have caused. Affected timeframe: 9:00 AM - 10:10 AM Eastern Time

1. 10 giugno 2026 alle ore 20:18 UTCinvestigating

   We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily on the West Coast. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes. We will provide an update as additional information becomes available.

2. 10 giugno 2026 alle ore 23:37 UTCinvestigating

   We are continuing to investigate reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. At this time, monitoring indicates error rates have decreased from earlier elevated levels. Some users may also be seeing improved performance, and reports of issues have slowed. Current information continues to indicate the issue is related to regional ISP/network routing degradation impacting a limited number of clients on the West Coast and is not a widespread Phreesia platform issue. Phreesia systems and infrastructure continue to operate normally. We will continue to monitor network conditions, internal error trends, and user reports through the morning as normal traffic volumes return to validate that performance remains stable. We will provide another update as additional information becomes available.

3. 11 giugno 2026 alle ore 13:32 UTCmonitoring

   We continue to monitor reports from some users experiencing slowness while navigating the Phreesia Dashboard and completing intake forms. Network conditions that may have been contributing to the issue improved overnight, and monitoring indicates performance has remained stable. We also received information indicating that a major regional internet connectivity issue impacted parts of the West Coast during the same timeframe, which aligns with the limited client impact observed. Phreesia systems and infrastructure continued to operate normally, and this does not appear to have been a widespread Phreesia platform issue.

4. 11 giugno 2026 alle ore 23:11 UTCresolved

   We are no longer receiving reports of slowness while navigating the Phreesia Dashboard or completing intake forms. Performance has remained stable, and Phreesia systems and infrastructure continue to operate normally.

1. 4 giugno 2026 alle ore 12:07 UTCinvestigating

   We are currently investigating an issue affecting the Zone 3 Dashboard. This issue may be causing issues with the completion of some actions in the Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 4 giugno 2026 alle ore 12:18 UTCmonitoring

   The issue affecting the Zone 3 Dashboard has been resolved, and the Dashboard is now displaying as expected for users in Zone 3. Engineering will continue to monitor and provide additional updates if needed.

3. 4 giugno 2026 alle ore 13:30 UTCresolved

   This incident has been resolved.

1. 7 maggio 2026 alle ore 13:15 UTCinvestigating

   We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

2. 7 maggio 2026 alle ore 14:30 UTCidentified

   The issue has been identified, and our team is making progress towards a full recovery. We’re working through a backlog of messages and appreciate your patience.

3. 7 maggio 2026 alle ore 18:23 UTCresolved

   The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.

1. 30 aprile 2026 alle ore 18:58 UTCinvestigating

   We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

2. 30 aprile 2026 alle ore 19:57 UTCinvestigating

   We are continuing to investigate the issue impacting patient communications sent via text message (SMS), which may be causing an error on the dashboard when attempting to send messages. Delivery via email remains functioning normally. We are also seeing impact to BillPay and Mobile Wallet. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

3. 30 aprile 2026 alle ore 23:19 UTCidentified

   We have identified the issue impacting patient communications sent via text message (SMS). SMS patient communications are functioning with some delays at this time. Delivery via email remains functioning normally. BillPay and Mobile Wallet functionality have been restored. Our Engineering team is actively working toward full resolution and continues to monitor performance. We will provide updates as more information becomes available.

4. 1 maggio 2026 alle ore 00:28 UTCresolved

   The issue impacting patient communications sent via text message (SMS) has been resolved. SMS delivery is now functioning as expected. Delivery via email remained unaffected throughout the incident. BillPay and Mobile Wallet functionality have also been fully restored.

1. 16 aprile 2026 alle ore 11:45 UTCinvestigating

   We are currently investigating an issue with payments in Zone 5 that may be causing transactions to fail or not process as expected. Our Engineering team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

2. 16 aprile 2026 alle ore 12:45 UTCinvestigating

   We are continuing to investigate the payments issue impacting Zone 5. As part of our ongoing efforts, the Auxiliary Payment System (APS) has been enabled and can be accessed at payments.phreesia.net. We will provide updates as more information becomes available.

3. 16 aprile 2026 alle ore 13:54 UTCinvestigating

   Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.

4. 16 aprile 2026 alle ore 17:53 UTCmonitoring

   Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be disabling APS at 2PM EST as payments can be made through the Phreesia dashboard at this time. For more information on the Auxiliary Payment System please visit https://phreesia.my.site.com/support/s/article/How-to-use-the-Phreesia-Auxiliary-Payment-System Phreesia will continue to monitor before full resolution.

5. 17 aprile 2026 alle ore 17:42 UTCresolved

   Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be marking this incident as resolved.

1. 8 aprile 2026 alle ore 14:52 UTCresolved

   Phreesia experienced a brief issue affecting the Dashboard in Zone 1. The issue intermittently impacted users attempting to access the Phreesia Dashboard. Users may have experienced login failures or increased latency. The impact was short in duration and resolved without sustained disruption.

1. 11 marzo 2026 alle ore 15:23 UTCinvestigating

   We are currently investigating an issue affecting the Phreesia Dashboard on Zone 5 that may be causing data and updates to not display as expected. At this time, users may need to manually refresh the page in order to see the most recent information. Engineering is actively investigating the issue. We will provide updates as more information becomes available.

2. 11 marzo 2026 alle ore 15:58 UTCmonitoring

   A fix has been implemented for the issue affecting Zone 5 Phreesia Dashboard updates. Since implementing the change, we are observing normal performance. Engineering will continue to monitor the Dashboard closely to ensure stability.

3. 12 marzo 2026 alle ore 12:54 UTCresolved

   The Phreesia Dashboard on Zone 5 has continued to operate at normal performance levels following yesterday's fix.

1. 20 febbraio 2026 alle ore 18:45 UTCinvestigating

   We are currently investigating an issue that may be impacting multiple Phreesia services. Patients may be unable to complete payments within Phreesia, except through Mobile Wallet. Appointment Accelerator, ConnectOnCall and related Voice AI services may also be inaccessible or not functioning as expected. In addition, Access eForms clients hosted in the cloud may experience issues with their environment. Our Engineering team is actively investigating this issue with high priority. We will provide updates as more information becomes available.

2. 20 febbraio 2026 alle ore 19:39 UTCmonitoring

   We have implemented a change to address the issue and are observing recovery across impacted services. Patients should now be able to complete payments through Phreesia. ConnectOnCall, Voice AI, Appointment Accelerator and cloud-hosted eForms environments are accessible and returning to expected performance. Our Engineering team continues to monitor closely to ensure stability. We will provide a final update once the issue is fully resolved.

3. 20 febbraio 2026 alle ore 20:47 UTCresolved

   The issue impacting payments through Phreesia, ConnectOnCall, Voice AI, Appointment Accelerator, and cloud-hosted eForms environments has been resolved. All services are operating as expected, and we continue to see stability across impacted areas. Our Engineering team will maintain standard monitoring to ensure continued performance. Thank you for your patience while we worked to address this issue.