Cronologia delle interruzioni di Pleo

1. 15 luglio 2026 alle ore 08:15 UTCinvestigating

   I clienti possono sperimentare guasti intermittenti delle transazioni durante il periodo di impatto. I team di Mastercard stanno attivamente indagando su questo problema e forniranno un aggiornamento il prima possibile.

2. 15 luglio 2026 alle ore 09:07 UTCinvestigating

   Stiamo vedendo che il traffico per SCA sembra essere stato recuperato. Mastercard non ha ancora confermato l'incidente come risolto, in modo da poter ancora sperimentare guasti intermittenti delle transazioni. Stiamo continuando a monitorare attentamente l'incidente.

3. 15 luglio 2026 alle ore 09:33 UTCmonitoring

   Stiamo vedendo che il traffico per SCA è stato recuperato a partire dalle 11. Stiamo continuando a monitorare per garantire che l'incidente sia stato risolto.

4. 15 luglio 2026 alle ore 10:45 UTCresolved

   Il traffico SCA ha recuperato a partire dalle 11:00 CEST e le transazioni non sono più influenzate.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 7 maggio 2026 alle ore 08:38 UTCinvestigating

   We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including:  - Viewing cards  - Creating new cards  - Onboarding new users  Our team is actively investigating the root cause. We will provide an update as soon as we have more information.

2. 7 maggio 2026 alle ore 09:17 UTCinvestigating

   **Investigating: SMS Delivery Issues** We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information.

3. 8 maggio 2026 alle ore 08:06 UTCidentified

   We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this. We are monitoring the situation closely. As a workaround for affected users we suggest they follow this guide ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method")) to change their authentication method to an authenticator app.

4. 11 maggio 2026 alle ore 11:25 UTCidentified

   We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages. This is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method"))

5. 12 maggio 2026 alle ore 11:28 UTCidentified

   SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. [Learn how](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "Learn how") (link to article)

6. 14 maggio 2026 alle ore 06:48 UTCresolved

   Issues have been resolved

1. 20 aprile 2026 alle ore 13:33 UTCinvestigating

   We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this.

2. 20 aprile 2026 alle ore 13:36 UTCinvestigating

   We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this. Customers should still be able to access the mobile app.

3. 20 aprile 2026 alle ore 13:47 UTCresolved

   The issue has been solved, access to the Pleo web app has been restored.

1. 27 marzo 2026 alle ore 09:04 UTCinvestigating

   We are seeing degraded performance related to card management and are investigating the issue.

2. 27 marzo 2026 alle ore 09:38 UTCinvestigating

   We’re analysing the degraded performance in card management and are investigating with high priority. We’ll share updates as soon as we have more information.

3. 27 marzo 2026 alle ore 10:00 UTCmonitoring

   We’ve stabilised our core systems, and we’re continuing to monitor closely.

4. 27 marzo 2026 alle ore 11:44 UTCresolved

   The issue impacting card management has been resolved and customers should no longer see errors. We’ll continue to monitor closely.

1. 6 marzo 2026 alle ore 08:01 UTCidentified

   An issue is preventing some users from seeing their cards details and activating cards in the Pleo web app. Users can access card functionality in the mobile app. Our team is actively investigating and working on a fix.

2. 6 marzo 2026 alle ore 09:43 UTCresolved

   We have resolved the issue that was preventing users from viewing their active cards in the web page. Cards are now displaying correctly for all users. We apologize for the inconvenience caused.

1. 24 febbraio 2026 alle ore 10:07 UTCinvestigating

   We have identified a small issue whereby some Android device users on the latest version of the mobile app may have difficulties opening it.

2. 24 febbraio 2026 alle ore 12:03 UTCresolved

   A fix (v26.9.0) has been released to the Google Play store. We will continue to monitor rollout to ensure affected users are no longer experiencing these issues. We are grateful for your patience during this time and apologise for any inconvenience this may have caused.

1. 12 febbraio 2026 alle ore 09:32 UTCinvestigating

   We're currently investigating degraded performance in the mobile and web apps.

2. 12 febbraio 2026 alle ore 10:51 UTCinvestigating

   Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority.

3. 12 febbraio 2026 alle ore 11:18 UTCmonitoring

   We’ve applied changes to address the issue, and performance has improved. We remain attentive to the situation.

4. 12 febbraio 2026 alle ore 11:30 UTCmonitoring

   We continue to monitor.

5. 12 febbraio 2026 alle ore 14:31 UTCresolved

   We've confirmed that the service degradation is now resolved

1. 5 febbraio 2026 alle ore 15:10 UTCinvestigating

   We are currently investigating an issue affecting expense exports to external accounting systems. Users may encounter errors when attempting to sync transactions.

2. 6 febbraio 2026 alle ore 08:05 UTCmonitoring

   We have rolled out a fix the errors users encountered when exporting to external systems. We will continue to closely monitor the area.

3. 12 febbraio 2026 alle ore 09:39 UTCresolved

   We have solved this issue for our customers, please get in contact if you continue to see an issue.

1. 5 febbraio 2026 alle ore 12:26 UTCinvestigating

   We are currently investigating an issue affecting our mobile app where user data is not loading properly after login. Users may experience empty or partially loaded screens, with limited access to features such as card details, expenses, and profile information.

2. 5 febbraio 2026 alle ore 12:45 UTCmonitoring

   We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. We are now monitoring the situation to confirm the fix is working for all users.

3. 5 febbraio 2026 alle ore 13:05 UTCresolved

   We identified and resolved an issue affecting our mobile app where user data was not loading properly after login.

1. 30 gennaio 2026 alle ore 10:42 UTCidentified

   Some customers are unable to access the Invoices page. We have identified the issue and are working on a fix.

2. 30 gennaio 2026 alle ore 11:21 UTCmonitoring

   We believe the issue is resolved, but are continuing to monitor the situation.

3. 30 gennaio 2026 alle ore 12:38 UTCresolved

   The issue has been resolved

1. 28 gennaio 2026 alle ore 15:15 UTCinvestigating

   We’re currently experiencing an issue affecting reimbursements. Some requests may be delayed or not processed as expected

2. 29 gennaio 2026 alle ore 07:20 UTCresolved

   Reimbursements and Expense Creation are back online

1. 27 gennaio 2026 alle ore 07:43 UTCidentified

   We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in, or viewing card and payment details. Please bear with us while we resolve them

2. 27 gennaio 2026 alle ore 07:58 UTCidentified

   We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in or viewing card and payment details for both the web and mobile app. Please bear with us while we resolve them.

3. 27 gennaio 2026 alle ore 08:07 UTCidentified

   We're fixing a technical issue affecting the Web and Mobile apps. No data or funds are at risk.

4. 27 gennaio 2026 alle ore 09:23 UTCmonitoring

   We resolved an issue that impacted login and using cards that should now be functional again

5. 27 gennaio 2026 alle ore 10:11 UTCresolved

   After monitoring we are seeing authentication flows working as normal again, closing this incident.

1. 25 gennaio 2026 alle ore 04:29 UTCinvestigating

   We're experiencing slower than normal performance on both our web and mobile applications following scheduled database maintenance. Users may notice delays when loading pages, accessing expense details, or using various app features. Our engineering team is actively working to restore normal performance

2. 25 gennaio 2026 alle ore 05:04 UTCmonitoring

   We have identified and fixed the issue. The application is back to normal now

3. 25 gennaio 2026 alle ore 11:38 UTCresolved

   Application is back to normal.

1. 15 gennaio 2026 alle ore 14:36 UTCidentified

   We have identified that privacy plugins, specifically Privacy Badger, block some of the services we rely on since their last release. We're working on a more long-term solution, but there is a temporary workaround customers can use by whitelisting our pleo domain `[pleo.io](http://pleo.io/)` in this (or similar) privacy plugin.

2. 15 gennaio 2026 alle ore 14:46 UTCmonitoring

   We're looking at implementing a more long-term solution. This seems to only affect a small subset of customer using these privacy plugins. With whitelisting pleo.io in the privacy plugin, the app should be functional until the long-term solution is in place.

3. 27 gennaio 2026 alle ore 09:26 UTCresolved

   We're working on a long-term solution in the background

1. 18 dicembre 2025 alle ore 13:03 UTCidentified

   Identified that the executor service was not listening to the Kafka Topic

2. 18 dicembre 2025 alle ore 13:11 UTCresolved

   This was intended for an internal audience - apologies.

1. 16 dicembre 2025 alle ore 16:02 UTCinvestigating

   Payment verification (3DS) is temporarily unavailable, which may cause some card payments to fail. We’re investigating.

2. 16 dicembre 2025 alle ore 17:39 UTCresolved

   Payment verification (3DS) is now fully available.

1. 5 dicembre 2025 alle ore 09:23 UTCinvestigating

   An upstream provider is having issues this morning and you may not be able to reach us on chat. A fix is in progress and you should be able to chat to us shortly.

2. 5 dicembre 2025 alle ore 09:32 UTCmonitoring

   An upstream provider is having issues this morning and you may not be able to reach us by chat or phone. A fix is in progress and you should be able to reach us shortly.

3. 5 dicembre 2025 alle ore 09:41 UTCresolved

   Upstream issues have been fixed and chat and calls should work as normal.

1. 2 dicembre 2025 alle ore 11:24 UTCinvestigating

   We have identified sporadic error spikes cross the platform related to user management. This has a cascading effect for various areas and could cause problems to validate incoming card-transactions.

2. 2 dicembre 2025 alle ore 13:17 UTCidentified

   We have identified the source of the problem and working on fixes to mitigate.

3. 2 dicembre 2025 alle ore 14:18 UTCresolved

   We have deployed the mitigations identified.

1. 1 dicembre 2025 alle ore 10:39 UTCinvestigating

   We’re investigating an issue causing slower performance in the Pleo web and mobile apps. If you’re affected, please try again in 15 minutes. We’ll post updates on [status.pleo.io](http://status.pleo.io "status.pleo.io").

2. 1 dicembre 2025 alle ore 10:58 UTCmonitoring

   We have identified the issue and have rolled out a fix

3. 1 dicembre 2025 alle ore 11:23 UTCresolved

   We fixed a backend service issue that caused some users to have trouble logging in, or experience degraded performance.

4. 1 dicembre 2025 alle ore 13:09 UTCmonitoring

   We’re recovering from an app performance issue and you may see intermittent performance degradation. If something fails or appears slow, please retry. We’re monitoring closely and will post updates here.

5. 1 dicembre 2025 alle ore 13:35 UTCmonitoring

   We have no on-going reports of problems

6. 1 dicembre 2025 alle ore 13:39 UTCresolved

   We have no on-going reports of problems and our internal monitoring is all green

1. 27 novembre 2025 alle ore 11:42 UTCmonitoring

   Some customers on mobile are having trouble creating out‑of‑pocket expenses. We’ve released a fix. Please restart the Pleo app or update to the latest version from your app store.

2. 1 dicembre 2025 alle ore 11:00 UTCresolved

   We believe our customers no longer see this issue and have successfully adopted the new app version