Cronologia delle interruzioni di Plivo

1. 25 agosto 2026 alle ore 07:25 UTCidentified

   Cari clienti apprezzati, Attualmente stiamo osservando un problema intermittente in cui un sottoinsieme di chiamate vocali non stanno attivando i callback di stato, tra cui ringing, hangup, e gli eventi di call-status webhook. L'elaborazione delle chiamate non è influenzata, e le chiamate si collegano e completano normalmente. Abbiamo identificato la causa come componente degradato dell'elaborazione degli eventi su un sottoinsieme dei nostri server multimediali e stiamo lavorando attivamente sulla bonifica. L'impatto è intermittente, e la maggior parte delle chiamate continuano a ricevere webhooks normalmente.

2. 25 agosto 2026 alle ore 07:41 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 25 agosto 2026 alle ore 14:16 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 31 luglio 2026 alle ore 17:01 UTCinvestigating

   Gentile cliente, Stiamo osservando i fallimenti delle chiamate in uscita nella regione dell'India. La nostra squadra sta indagando sul problema.

2. 31 luglio 2026 alle ore 17:45 UTCidentified

   Abbiamo identificato il problema con il nostro provider di servizi cloud. Il nostro team sta lavorando a stretto contatto con loro per risolvere il problema, e forniremo un altro aggiornamento non appena ulteriori informazioni saranno disponibili.

3. 31 luglio 2026 alle ore 18:36 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 1 agosto 2026 alle ore 03:37 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 luglio 2026 alle ore 06:05 UTCinvestigating

   Cari clienti apprezzati, Attualmente stiamo osservando i guasti intermittenti delle chiamate che interessano sia le chiamate in entrata che in uscita in India. Il nostro team sta lavorando attivamente con il nostro partner vettore per identificare la causa principale e ripristinare il servizio il più rapidamente possibile. Forneremo il nostro prossimo aggiornamento entro i prossimi 30 minuti.

2. 20 luglio 2026 alle ore 06:15 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 20 luglio 2026 alle ore 09:15 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 11 luglio 2026 alle ore 07:47 UTCinvestigating

   Gentile cliente, Abbiamo identificato un problema che causa guasti per i messaggi MMS in uscita inviati da numeri Toll-Free (US & Canada). I guasti sono dovuti a un problema di connettività con un partner di supporto a monte, e i messaggi colpiti non vengono consegnati. traffico SMS e MMS inviati su altre rotte non sono influenzati. Il nostro team è attivamente impegnato con il partner vettore per il ripristino del servizio. Condivideremo un ulteriore aggiornamento a breve. Se hai domande o dubbi riguardo a questo incidente, contatta il supporto Plivo. Portale di supporto: https://support.plivo.com/hc/en-us

2. 11 luglio 2026 alle ore 09:32 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 11 luglio 2026 alle ore 09:57 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 luglio 2026 alle ore 13:40 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us

2. 2 luglio 2026 alle ore 13:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 luglio 2026 alle ore 16:29 UTCresolved

   This incident has been resolved.

1. 30 giugno 2026 alle ore 08:00 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.

2. 30 giugno 2026 alle ore 09:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 giugno 2026 alle ore 09:45 UTCresolved

   This incident has been resolved.

1. 19 giugno 2026 alle ore 13:01 UTCinvestigating

   Dear Valued Customer, We are experiencing call failures in the India and US region.

2. 19 giugno 2026 alle ore 13:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 giugno 2026 alle ore 13:57 UTCresolved

   This incident has been resolved.

1. 15 giugno 2026 alle ore 07:26 UTCresolved

   Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 12 giugno 2026 alle ore 16:30 UTCmonitoring

   Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

2. 12 giugno 2026 alle ore 17:21 UTCresolved

   This incident has been resolved.

1. 12 giugno 2026 alle ore 05:21 UTCinvestigating

   Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this

2. 12 giugno 2026 alle ore 09:13 UTCresolved

   This incident has been resolved.

1. 8 giugno 2026 alle ore 05:37 UTCresolved

   Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.

1. 12 maggio 2026 alle ore 11:26 UTCresolved

   Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 8 aprile 2026 alle ore 16:36 UTCresolved

   Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

1. 28 marzo 2026 alle ore 13:23 UTCinvestigating

   Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

2. 28 marzo 2026 alle ore 14:13 UTCidentified

   Issue has been identified. Fix is being implemented.

3. 28 marzo 2026 alle ore 14:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 28 marzo 2026 alle ore 14:52 UTCresolved

   This incident has been resolved

1. 9 febbraio 2026 alle ore 14:59 UTCinvestigating

   Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

2. 9 febbraio 2026 alle ore 15:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 febbraio 2026 alle ore 15:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 febbraio 2026 alle ore 15:59 UTCresolved

   This incident has been resolved.

1. 9 febbraio 2026 alle ore 12:25 UTCinvestigating

   Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

2. 9 febbraio 2026 alle ore 12:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 febbraio 2026 alle ore 12:52 UTCresolved

   This incident has been resolved.

1. 8 febbraio 2026 alle ore 13:41 UTCinvestigating

   Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

2. 8 febbraio 2026 alle ore 14:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 febbraio 2026 alle ore 17:11 UTCresolved

   This incident has been resolved.

1. 5 febbraio 2026 alle ore 08:39 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

2. 5 febbraio 2026 alle ore 09:31 UTCmonitoring

   The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

3. 5 febbraio 2026 alle ore 09:46 UTCidentified

   We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

4. 5 febbraio 2026 alle ore 13:01 UTCresolved

   This incident has been resolved.

1. 1 febbraio 2026 alle ore 13:53 UTCinvestigating

   One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com

2. 1 febbraio 2026 alle ore 13:54 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 febbraio 2026 alle ore 14:19 UTCresolved

   The carrier has resolved the issue.

1. 1 febbraio 2026 alle ore 11:04 UTCinvestigating

   We are currently investigating call degradation for the Voice API and Zentrunk services.

2. 1 febbraio 2026 alle ore 11:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 febbraio 2026 alle ore 11:31 UTCresolved

   We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.