Cronologia delle interruzioni di Podio

1. 21 ottobre 2026 alle ore 14:32 UTCmonitoring

   Siamo consapevoli della vulnerabilità recentemente annunciata da PHP e stiamo lavorando attivamente per mitigare il rischio associato. In questo momento, non vi è alcuna indicazione di alcuna violazione o compromesso. Nell'ambito dei nostri sforzi di mitigazione, abbiamo temporaneamente disabilitato tutte le richieste PWA multipart, che interessano: 1. Importazioni di flusso (fileZIP/XML) 2. Tutte le richieste webhook che inviano dati utilizzando il tipo di contenuto multipart/form-data Queste misure sono precauzionali e resteranno in vigore fino a quando il rischio non sarà stato completamente affrontato. Continueremo a monitorare la situazione da vicino e fornirà ulteriori aggiornamenti non appena le informazioni pertinenti saranno disponibili. Grazie per la vostra pazienza e comprensione.

2. 22 ottobre 2026 alle ore 12:47 UTCresolved

   La patch PHP è stata applicata con successo. Tutte le funzionalità disabilitate sono state ripristinate e il servizio funziona come previsto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 settembre 2026 alle ore 21:20 UTCinvestigating

   Abbiamo identificato un problema in cui alcune opinioni della soluzione non stanno caricando perché né la risposta back-end né il failback client-side stanno fornendo i dati di vista attesi. I clienti colpiti possono accedere a viste di soluzione colpite tramite un URL diretto.

2. 21 settembre 2026 alle ore 23:09 UTCidentified

   Abbiamo identificato la causa principale e stiamo implementando una patch.

3. 22 settembre 2026 alle ore 02:41 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 agosto 2026 alle ore 19:50 UTCinvestigating

   Stiamo indagando sui rapporti dei clienti di un problema che influisce sulle prestazioni dei flussi di lavoro configurati tramite l'automazione del flusso di lavoro Podio. Gli utenti sono suscettibili di vedere ritardi e/o maggiori tassi di errore nelle operazioni di flusso di lavoro. Forniremo aggiornamenti qui con maggiori dettagli il prima possibile.

2. 17 agosto 2026 alle ore 21:26 UTCidentified

   Il problema è stato identificato e stiamo lavorando attivamente a una risoluzione. Ci aspettiamo che l'esperienza torni alla normalità a breve.

3. 17 agosto 2026 alle ore 21:30 UTCmonitoring

   Stiamo vedendo migliori prestazioni di PWA in base agli sforzi del team per risolvere e stanno monitorando attivamente.

4. 17 agosto 2026 alle ore 21:45 UTCresolved

   Abbiamo completato i passaggi per ripristinare la stabilità all'esperienza del cliente con l'automazione del flusso di lavoro Podio. Non è stato osservato alcun ulteriore impatto e stiamo considerando questo problema da risolvere. Se si verificano ancora problemi, fateci sapere tramite il supporto al Centro assistenza (https://support.sharefile.com/s/)

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 giugno 2026 alle ore 14:27 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 8 giugno 2026 alle ore 15:00 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 8 giugno 2026 alle ore 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 giugno 2026 alle ore 17:01 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

1. 15 marzo 2026 alle ore 06:33 UTCinvestigating

   We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

2. 15 marzo 2026 alle ore 06:34 UTCidentified

   We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

3. 15 marzo 2026 alle ore 06:43 UTCmonitoring

   AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

4. 15 marzo 2026 alle ore 07:47 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 13 febbraio 2026 alle ore 18:05 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 13 febbraio 2026 alle ore 18:57 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 13 febbraio 2026 alle ore 19:17 UTCmonitoring

   We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

4. 13 febbraio 2026 alle ore 22:16 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 11 novembre 2025 alle ore 19:42 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. 11 novembre 2025 alle ore 20:16 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 11 novembre 2025 alle ore 20:22 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

4. 11 novembre 2025 alle ore 20:45 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 23 ottobre 2025 alle ore 21:45 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. 23 ottobre 2025 alle ore 22:12 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 24 ottobre 2025 alle ore 10:42 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

4. 24 ottobre 2025 alle ore 10:57 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 22 ottobre 2025 alle ore 14:10 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

2. 22 ottobre 2025 alle ore 17:43 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

3. 22 ottobre 2025 alle ore 18:12 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 7 ottobre 2025 alle ore 16:57 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 7 ottobre 2025 alle ore 17:14 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 7 ottobre 2025 alle ore 17:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 ottobre 2025 alle ore 17:25 UTCresolved

   This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

1. 1 settembre 2025 alle ore 07:52 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 1 settembre 2025 alle ore 07:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 settembre 2025 alle ore 07:58 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

1. 21 agosto 2025 alle ore 08:05 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 21 agosto 2025 alle ore 08:09 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 21 agosto 2025 alle ore 08:15 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. 21 agosto 2025 alle ore 09:01 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

1. 21 luglio 2025 alle ore 15:20 UTCinvestigating

   We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

2. 21 luglio 2025 alle ore 18:35 UTCinvestigating

   This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

3. 22 luglio 2025 alle ore 04:27 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

4. 22 luglio 2025 alle ore 09:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 22 luglio 2025 alle ore 12:31 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

6. 22 luglio 2025 alle ore 12:32 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

7. 23 luglio 2025 alle ore 05:55 UTCresolved

   This incident has been resolved.

1. 16 luglio 2025 alle ore 19:38 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 17 luglio 2025 alle ore 14:18 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 18 luglio 2025 alle ore 06:54 UTCmonitoring

   We are seeing better performance based on team efforts to resolve and are actively monitoring.

4. 21 luglio 2025 alle ore 13:21 UTCresolved

   We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 11 luglio 2025 alle ore 16:44 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

2. 15 luglio 2025 alle ore 07:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 luglio 2025 alle ore 19:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 luglio 2025 alle ore 12:53 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 10 luglio 2025 alle ore 19:49 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

2. 10 luglio 2025 alle ore 19:54 UTCinvestigating

   This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

3. 10 luglio 2025 alle ore 23:07 UTCresolved

   This incident has been resolved.

1. 2 luglio 2025 alle ore 17:35 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

2. 2 luglio 2025 alle ore 22:08 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

3. 3 luglio 2025 alle ore 15:33 UTCidentified

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

4. 3 luglio 2025 alle ore 15:33 UTCinvestigating

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

5. 7 luglio 2025 alle ore 06:46 UTCmonitoring

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

6. 7 luglio 2025 alle ore 13:33 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

7. 6 agosto 2025 alle ore 15:56 UTCpostmortem

   # Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

1. 19 giugno 2025 alle ore 18:16 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 19 giugno 2025 alle ore 18:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 giugno 2025 alle ore 19:21 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

1. 16 giugno 2025 alle ore 17:20 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 16 giugno 2025 alle ore 18:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 giugno 2025 alle ore 19:05 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 16 giugno 2025 alle ore 19:17 UTCmonitoring

   We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

5. 16 giugno 2025 alle ore 20:02 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2 giugno 2025 alle ore 12:01 UTCinvestigating

   We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

2. 2 giugno 2025 alle ore 12:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 giugno 2025 alle ore 12:49 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2 giugno 2025 alle ore 14:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 giugno 2025 alle ore 16:54 UTCresolved

   We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.