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    Cronologia delle interruzioni di Polar

    51 Polar incidents · ottobre 2021 — official updates, affected components, duration and resolution details.

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    Problemi di trasferimento dati MyFitnessPal

    Inizio 19 luglio 2026 alle ore 16:29 UTC · 3h 14m

    OutageIncidente critico
    Componenti interessati
    Data transfer to MyFitnessPal
    1. 19 luglio 2026 alle ore 16:29 UTCidentified

      Stiamo vivendo problemi di trasferimento dei dati tra Polar Flow e MyFitnessPal. La sincronizzazione dei dati può essere più lenta del normale o non riesce del tutto. Stiamo indagando sulla causa principale e forniremo un aggiornamento il prima possibile. Tutti i dati sono al sicuro.

    2. 19 luglio 2026 alle ore 19:42 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Tutti i servizi online Polar

    Inizio 16 luglio 2026 alle ore 08:17 UTC · 5h 32m

    OutageIncidente critico
    Componenti interessati
    Polar Beat mobile applicationData transfer to NikePolar Club mobile applicationPolar Team ProPolar Flow web serviceData transfer to TrainingPeaksaccount.polar.comData transfer to komootPolar GoFit web servicePolar Flow mobile applicationData transfer to MyFitnessPalPolar GoFit mobile applicationPolar API/3rd party syncData transfer to StravaPolar Team Pro mobile application
    1. 16 luglio 2026 alle ore 08:17 UTCinvestigating

      Purtroppo tutti i nostri servizi on-line sono giù al momento. Stiamo lavorando attivamente per risolvere il problema e pubblicheremo un aggiornamento non appena avremo più notizie da condividere. Tutti i dati sono al sicuro. Polar.com e support.polar.com continuano a lavorare normalmente, così come il web store.

    2. 16 luglio 2026 alle ore 11:48 UTCmonitoring

      Una soluzione è stata implementata e stiamo monitorando i risultati.

    3. 16 luglio 2026 alle ore 12:10 UTCmonitoring

      Stiamo continuando a monitorare eventuali ulteriori problemi.

    4. 16 luglio 2026 alle ore 13:48 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Polar web shops: add to shopping cart link is not working

    Inizio 19 maggio 2026 alle ore 09:25 UTC · 1h 24m

    OutageIncidente critico
    Componenti interessati
    Polar webstore
    1. 19 maggio 2026 alle ore 09:25 UTCinvestigating

      We are currently investigating this issue.

    2. 19 maggio 2026 alle ore 10:48 UTCresolved

      Polar webstore is back up again and it is possible to make purchases. Apologies for the inconvenience the downtime may have caused you.

    Strava data transfer issues

    Inizio 12 aprile 2026 alle ore 18:05 UTC · 1h 35m

    OutageIncidente maggiore
    Componenti interessati
    Data transfer to Strava
    1. 12 aprile 2026 alle ore 18:05 UTCinvestigating

      We are experiencing data transfer issues between Polar Flow and Strava. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

    2. 12 aprile 2026 alle ore 19:39 UTCresolved

      Issue over and data transfer works normally

    Flow app Android 7.35.0 activity data synchronization issue

    Inizio 27 febbraio 2026 alle ore 07:46 UTC · 13d 1h

    IssuesIncidente minore
    Componenti interessati
    Polar Flow mobile application
    1. 27 febbraio 2026 alle ore 07:46 UTCinvestigating

      We are currently investigating this issue.

    2. 2 marzo 2026 alle ore 13:59 UTCmonitoring

      Polar Flow app Android hotfix version 7.35.1 released.

    3. 5 marzo 2026 alle ore 11:22 UTCmonitoring

      Polar Flow app Android hotfix version 7.35.2 released. This release includes additional fixes to the issue that prevented activity data from appearing correctly in the app. We've also made small enhancements to ensure everything keeps running smoothly.

    4. 12 marzo 2026 alle ore 08:58 UTCresolved

      This incident has been resolved.

    Degraded performance in support.polar.com

    Inizio 5 febbraio 2026 alle ore 13:22 UTC · 4m

    IssuesIncidente minore
    Componenti interessati
    support.polar.com
    1. 5 febbraio 2026 alle ore 13:22 UTCinvestigating

      We are currently investigating this issue.

    2. 5 febbraio 2026 alle ore 13:25 UTCinvestigating

      We are continuing to investigate this issue.

    3. 5 febbraio 2026 alle ore 13:26 UTCresolved

      This incident has been resolved.

    Data transfer issue affecting Flow-to-AccessLink API partners on Jan 7th

    Inizio 8 gennaio 2026 alle ore 08:55 UTC · 74d 23h

    Pending
    Componenti interessati
    Polar API/3rd party sync
    1. 8 gennaio 2026 alle ore 08:55 UTCinvestigating

      We are investigating a data transfer issue affecting Flow-to-AccessLink API partners. The issue began on January 7th at 07:00 UTC and continued until midnight. After midnight data transfer has worked normally. We will keep you updated on the investigation at status.polar.com. We apologize for the inconvenience and thank you for your patience.

    2. 9 gennaio 2026 alle ore 12:59 UTCinvestigating

      We are continuing to investigate the issue.

    3. 20 gennaio 2026 alle ore 13:00 UTCmonitoring

      The fix has been deployed, and data consistency checks are in progress.

    4. 24 marzo 2026 alle ore 08:32 UTCresolved

      This incident has been resolved.

    Issue in Team Pro data synchronization

    Inizio 30 ottobre 2025 alle ore 08:58 UTC · 4h 57m

    IssuesIncidente minore
    Componenti interessati
    Polar Team ProPolar Team Pro mobile application
    1. 30 ottobre 2025 alle ore 08:58 UTCinvestigating

      We are currently investigating why some customers are experiencing issues in data synchronization. Sync seems to work, but data is not available in web service. We apologize the trouble caused and thank you for your patience!

    2. 30 ottobre 2025 alle ore 13:56 UTCresolved

      This incident has been resolved.

    Slowness and sync problems caused by Daylight Saving Time

    Inizio 26 ottobre 2025 alle ore 06:14 UTC · 13h 49m

    IssuesIncidente minore
    Componenti interessati
    Data transfer to TrainingPeaksData transfer to komootData transfer to MyFitnessPalPolar API/3rd party syncData transfer to Strava
    1. 26 ottobre 2025 alle ore 06:14 UTCidentified

      Our servers are always experiencing extra high loads on the day that Daylight Saving Time starts or ends. This may show as slowness or synchronization failing altogether. Please try again later. Thank you for understanding!

    2. 26 ottobre 2025 alle ore 20:03 UTCresolved

      This incident has been resolved.

    Strava and TrainingPeaks data transfer issues

    Inizio 20 ottobre 2025 alle ore 18:38 UTC · 1d 17h

    OutageIncidente maggiore
    Componenti interessati
    Data transfer to TrainingPeaksData transfer to Strava
    1. 20 ottobre 2025 alle ore 18:38 UTCinvestigating

      We are experiencing data transfer issues between Polar Flow and Strava/TrainingPeaks . Data synchronization may be slower than normal or fail altogether. We will provide an update as soon as possible. All data is safe.

    2. 20 ottobre 2025 alle ore 19:20 UTCmonitoring

      Issue has been identified in 3rd party services, we are monitoring the issue.

    3. 20 ottobre 2025 alle ore 20:11 UTCmonitoring

      Data transfer to Strava is now operating normally

    4. 22 ottobre 2025 alle ore 11:59 UTCresolved

      This incident has been resolved.

    Data transfer unstable

    Inizio 7 ottobre 2025 alle ore 11:14 UTC · 1h 25m

    OutageIncidente maggiore
    Componenti interessati
    Polar Flow web servicePolar Flow mobile application
    1. 7 ottobre 2025 alle ore 11:14 UTCidentified

      Our online services are currently experiencing a higher than normal amount of load, which may be causing synchronization to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

    2. 7 ottobre 2025 alle ore 12:39 UTCresolved

      This incident has been resolved.

    Services recovering from maintenance

    Inizio 29 aprile 2025 alle ore 07:04 UTC · 4h 4m

    IssuesIncidente minore
    Componenti interessati
    Polar Beat mobile applicationPolar webstoreData transfer to NikePolar Club mobile applicationPolar Team ProPolar Flow web serviceData transfer to TrainingPeakssupport.polar.compolar.com websiteaccount.polar.comData transfer to komootPolar GoFit web servicePolar Flow mobile applicationData transfer to MyFitnessPalPolar GoFit mobile applicationPolar API/3rd party syncData transfer to StravaPolar Team Pro mobile application
    1. 29 aprile 2025 alle ore 07:04 UTCmonitoring

      We have now performed the maintenance tasks and all services are back online. Services are still, however, recovering so you may experience for example slowness for a few hours. If you run into any issues, please try again a bit later.

    2. 29 aprile 2025 alle ore 10:15 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 29 aprile 2025 alle ore 11:09 UTCresolved

      This incident has been resolved.

    Partial outage in Polar online stores

    Inizio 25 aprile 2025 alle ore 11:26 UTC · 269d 21h

    OutageIncidente maggiore
    Componenti interessati
    Polar webstore
    1. 25 aprile 2025 alle ore 11:26 UTCmonitoring

      The login and registration function in all of Polar's online stores has been disabled for now. We are working on restoring this functionality, but meanwhile, it is safe to make purchases as a guest user without logging in.

    2. 20 gennaio 2026 alle ore 09:16 UTCresolved

      This incident has been resolved.

    Strava data transfer issues

    Inizio 30 marzo 2025 alle ore 17:26 UTC · 1h 44m

    IssuesIncidente minore
    Componenti interessati
    Data transfer to Strava
    1. 30 marzo 2025 alle ore 17:26 UTCmonitoring

      We are experiencing data transfer issues between Polar Flow and Strava. Data synchronization may be slower than normal or fail altogether. We have identified and the root cause and applied a fix and we will provide an update as soon as possible. All data is safe.

    2. 30 marzo 2025 alle ore 19:10 UTCresolved

      This incident has been resolved.

    Logging in to services is not working

    Inizio 28 marzo 2025 alle ore 12:49 UTC · 32m

    OutageIncidente maggiore
    Componenti interessati
    Polar Beat mobile applicationPolar Club mobile applicationPolar Team ProPolar Flow web serviceaccount.polar.comPolar Flow mobile applicationPolar API/3rd party syncPolar Team Pro mobile application
    1. 28 marzo 2025 alle ore 12:49 UTCinvestigating

      We are currently experiencing an issue that prevents logging in to your Flow account and Beat app. In addition, AccessLink partners are unable to log in to admin tool, and Club and Team Pro customers may experience issues in logging in. We are doing our best to get the matter resolved as quickly as possible. We apologize for any trouble this causes you.

    2. 28 marzo 2025 alle ore 13:21 UTCresolved

      Everything looking good again. Thanks for your patience!

    Temporary break in all services

    Inizio 26 febbraio 2025 alle ore 06:11 UTC · 45m

    OutageIncidente maggiore
    Componenti interessati
    Polar Beat mobile applicationData transfer to NikePolar Club mobile applicationPolar Team ProPolar Flow web serviceData transfer to TrainingPeaksaccount.polar.comData transfer to komootPolar GoFit web servicePolar Flow mobile applicationData transfer to MyFitnessPalPolar GoFit mobile applicationPolar API/3rd party syncData transfer to StravaPolar Team Pro mobile application
    1. 26 febbraio 2025 alle ore 06:11 UTCinvestigating

      We have a temporary service break in all our services. The estimated length is 15 minutes, and during this time it is not possible to use Polar services or sync your watches. We apologize for any inconvenience and will keep you updated on here.

    2. 26 febbraio 2025 alle ore 06:29 UTCinvestigating

      Unfortunately we are still experiencing a temporary service break in all our services. You may notice this as slowness, difficulty in signing in or syncing your device. We are working hard to get the services back to full speed.

    3. 26 febbraio 2025 alle ore 06:56 UTCresolved

      This incident has been resolved. Thanks for understanding!

    Delay in deleting certain Polar Accounts

    Inizio 14 febbraio 2025 alle ore 10:13 UTC · 10d 3h

    IssuesIncidente minore
    Componenti interessati
    account.polar.com
    1. 14 febbraio 2025 alle ore 10:13 UTCinvestigating

      We are experiencing a delay in the deletion process of requested and unused Polar accounts. This means that if you have requested to delete your Polar account, it will take a bit longer than the promised 30 days due to a technical issue. This technical issue does not affect our products and services in any other way. We apologize for any inconvenience this may cause you and will keep you updated here at status.polar.com.

    2. 21 febbraio 2025 alle ore 06:22 UTCinvestigating

      Unfortunately we are still experiencing a delay in the deletion process of requested and unused Polar accounts. We apologize for any inconvenience this may cause you and will keep you updated here at status.polar.com.

    3. 24 febbraio 2025 alle ore 13:35 UTCresolved

      This incident has been resolved.

    Strava data transfer issues

    Inizio 18 gennaio 2025 alle ore 12:02 UTC · 3h 5m

    OutageIncidente critico
    Componenti interessati
    Data transfer to Strava
    1. 18 gennaio 2025 alle ore 12:02 UTCidentified

      We are experiencing data transfer issues between Polar Flow and Strava . Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

    2. 18 gennaio 2025 alle ore 15:08 UTCresolved

      This incident has been resolved.

    MyFitnessPal, Stava, Komoot and Training Peaks data transfer issues

    Inizio 27 ottobre 2024 alle ore 16:06 UTC · 13h 56m

    IssuesIncidente minore
    Componenti interessati
    Data transfer to TrainingPeaksData transfer to komootData transfer to MyFitnessPalData transfer to Strava
    1. 27 ottobre 2024 alle ore 16:06 UTCinvestigating

      Data transfer between Polar Flow and MyFitnessPal, Stava, Komoot and Training Peaks is partially down. We are working on finding the root cause - updates to follow as soon as available. Rest assured all data is safe.

    2. 27 ottobre 2024 alle ore 16:08 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28 ottobre 2024 alle ore 06:02 UTCresolved

      This incident has been resolved.

    Data transfer unstable

    Inizio 2 ottobre 2024 alle ore 09:39 UTC · 2h 45m

    IssuesIncidente minore
    Componenti interessati
    Polar Beat mobile applicationPolar Flow web serviceaccount.polar.comPolar Flow mobile application
    1. 2 ottobre 2024 alle ore 09:39 UTCinvestigating

      Our online services are experiencing data transfer issues. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

    2. 2 ottobre 2024 alle ore 10:20 UTCmonitoring

      The problem has been identified and a fix has been deployed to address the data transfer issues. Our engineers are currently monitoring the situation to ensure stability and performance. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

    3. 2 ottobre 2024 alle ore 12:24 UTCresolved

      This incident has been resolved.