Cronologia delle interruzioni di Prisma Cloud

1. 18 agosto 2026 alle ore 12:41 UTCinvestigating

   Attualmente stiamo vivendo un problema di login in prisma CLOUD. L'autenticazione a due fattori (2FA) non funziona a causa di un problema con il nostro provider di autenticazione. Stiamo indagando sul problema e lavorando per ripristinare la normale funzionalità di login il prima possibile.

2. 18 agosto 2026 alle ore 13:56 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 18 agosto 2026 alle ore 14:19 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 18 agosto 2026 alle ore 18:10 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 luglio 2026 alle ore 09:21 UTCresolved

   prisma APP ha sperimentato un temporaneo degrado delle prestazioni. Il problema è stato indagato, la causa principale è stata identificata e le azioni correttive sono state implementate. Il degrado può aver causato brevi periodi di servizio indisponibilità per alcuni utenti. Le prestazioni sono state ripristinate e l'applicazione funziona normalmente.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 luglio 2026 alle ore 08:25 UTCresolved

   prisma APP experienced a temporary performance degradation. The issue was investigated, the root cause was identified, and corrective actions were implemented. The degradation may have caused brief periods of service unavailability for some users. Performance has been restored, and the application is operating normally.

1. 14 aprile 2026 alle ore 06:36 UTCinvestigating

   We are currently investigating this issue.

2. 14 aprile 2026 alle ore 06:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 aprile 2026 alle ore 06:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 aprile 2026 alle ore 07:17 UTCresolved

   The incident has been fully resolved. The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider. We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks. We confirm that no data was lost and data consistency was not affected at any point. We sincerely apologize for any inconvenience caused and appreciate your patience.

1. 28 gennaio 2026 alle ore 16:44 UTCinvestigating

   We are aware of an availability issue with our API and are working on a fix.

2. 28 gennaio 2026 alle ore 16:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 gennaio 2026 alle ore 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 gennaio 2026 alle ore 17:46 UTCresolved

   This incident has been resolved.

1. 14 aprile 2025 alle ore 06:39 UTCinvestigating

   We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.

2. 14 aprile 2025 alle ore 08:54 UTCinvestigating

   We are continuing to work on restoring prisma CLOUD functionality. We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.

3. 14 aprile 2025 alle ore 09:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 14 aprile 2025 alle ore 11:32 UTCidentified

   We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data. We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again. We apologise for the inconvenience and appreciate your patience.

5. 14 aprile 2025 alle ore 14:16 UTCmonitoring

   prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation. Thank you for your patience!

6. 14 aprile 2025 alle ore 16:46 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 14 aprile 2025 alle ore 16:46 UTCresolved

   This incident has been resolved.

1. 8 aprile 2025 alle ore 15:24 UTCidentified

   We are aware of an issue where detailed night overview data is unavailable in some cases due to processing issues. No data will be lost — our team is currently re-processing the affected entries. Updates will follow shortly.

2. 8 aprile 2025 alle ore 18:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 aprile 2025 alle ore 18:36 UTCresolved

   This incident has been resolved.

1. 7 aprile 2025 alle ore 10:05 UTCresolved

   On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.

1. 16 novembre 2024 alle ore 12:27 UTCresolved

   There was an unexpected downtime during infrastructure maintenance. The system was unavailable from 08:25 CET to 08:50 CET.

1. 15 novembre 2024 alle ore 11:43 UTCinvestigating

   We are currently investigating this issue.

2. 15 novembre 2024 alle ore 11:49 UTCresolved

   This incident has been resolved.

3. 15 novembre 2024 alle ore 11:50 UTCpostmortem

   The root cause of this issue was an unanticipated spike in traffic that exceeded our database's current capacity. While our systems are designed to scale dynamically, the load exceeded thresholds we had not optimized for, exposing areas in need of improvement.

1. 11 ottobre 2024 alle ore 10:45 UTCinvestigating

   We are currently investigating this issue.

2. 11 ottobre 2024 alle ore 11:28 UTCresolved

   One of our server experienced software problem and needed an attention of our hosting provider. prisma CLOUD was not available starting from ca. 12:00 CEST till 13:04 CEST.

1. 8 ottobre 2024 alle ore 11:10 UTCresolved

   Between 22:30 and 23:30 our services were affected due to a firewall malfunction at out infrastructure provider.

1. 18 giugno 2024 alle ore 08:16 UTCinvestigating

   Starting 09:45 CEST, we are facing a downtime due to an outage at our infrastructure provider. The team is working on it. We will post the next update soon.

2. 18 giugno 2024 alle ore 08:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 giugno 2024 alle ore 09:12 UTCmonitoring

   Our infrastructure provider has applied the fix. The services are now operational. We will continue to monitor our services.

4. 18 giugno 2024 alle ore 11:14 UTCresolved

   This incident has been resolved.

1. 10 gennaio 2024 alle ore 15:28 UTCresolved

   We updated our auth component and kept the old API tokens valid until the end of Mar 2024. Some very old tokens may have failed the auth. It was fully resolved.

1. 10 gennaio 2024 alle ore 15:20 UTCresolved

   A temporary slow-down since the prisma CLOUD service now provides the device configuration via external API. For this reason, we had to make the full re-calculation of our config records (just once). We increased the number of calculators to keep the normal speed. Fully resolved by now.

1. 10 ottobre 2023 alle ore 06:35 UTCidentified

   Starting 5:15 UTC our infrastructure provider has reported problems with services. We have identified the issue and are on it.

2. 10 ottobre 2023 alle ore 07:31 UTCresolved

   This incident has been resolved.

1. 16 settembre 2023 alle ore 07:54 UTCresolved

   It was temporary impossible to create reports. The issue was fixed 15.09.2023 at 05:02 UTC.

1. 29 agosto 2023 alle ore 12:02 UTCresolved

   From 22:09, Aug 28 to 06:51, Aug 29 UTC, the data was being processed with a delay, which resulted as temporary inability to create reports. The problem was caught and fixed first thing in the UTC morning. Please accept our apologies for any inconvenience it might have caused.

1. 21 dicembre 2022 alle ore 13:06 UTCinvestigating

   Due to connectivity issues from our GSM provider, some devices fail to communicate. We are investigating the cause

2. 21 dicembre 2022 alle ore 13:45 UTCresolved

   This incident has been resolved.

1. 19 luglio 2022 alle ore 13:07 UTCidentified

   Our Infrastructure provider is facing system issues. We are working on it

2. 19 luglio 2022 alle ore 15:50 UTCmonitoring

   A fix has been implemented, We are monitoring the results

3. 19 luglio 2022 alle ore 15:51 UTCmonitoring

   Our infrastructure provider informed us, that the issue is resolved. We are continuing to monitor the system for any further issues.

4. 19 luglio 2022 alle ore 17:12 UTCresolved

   This incidence has been resolved