Cronologia delle interruzioni di Proemion

1. 22 ottobre 2026 alle ore 09:35 UTCresolved

   Per quanto riguarda le due vulnerabilità PHP ampiamente pubblicizzate CVE-2026-109618 e CVE-2026-109619 chiariamo che Proemion non utilizza la tecnologia interessata in qualsiasi parte dei suoi sistemi DataPlatform o ancillary. Siamo diventati consapevoli delle vulnerabilità del 21 ottobre 13:05 CEST e immediatamente coordinati internamente per valutare il rischio che era limitato al sito Proemion. Abbiamo installato una copia statica del sito web e poi abbiamo preso i servizi offline fino a dopo che una patch è stata fornita e installata. Inoltre abbiamo aspettato un tempo di raffreddamento 12h prima di riportare il sito web online. Non ci sono prove che le vulnerabilità sono state utilizzate con successo contro il sito web. Il sito web Proemion funziona su infrastrutture separate senza alcuna connessione con i nostri altri servizi. Rilasciamo questa dichiarazione a tutti i clienti che potrebbero averne bisogno per i loro scopi.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 ottobre 2026 alle ore 10:17 UTCmonitoring

   Tra 12oct2026 e 15oct2026 DataPlatform non ha inviato alcuna email.

2. 15 ottobre 2026 alle ore 10:18 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

3. 15 ottobre 2026 alle ore 10:21 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 ottobre 2026 alle ore 10:14 UTCresolved

   Tra 12oct2026 e 15oct2026 DataPlatform non ha inviato alcuna email. Abbiamo identificato e risolto la causa principale.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 settembre 2026 alle ore 11:47 UTCinvestigating

   Siamo consapevoli che le API REST non sono attualmente disponibili. Stiamo lavorando attivamente sul problema.

2. 29 settembre 2026 alle ore 11:49 UTCmonitoring

   Abbiamo identificato e implementato una correzione. Stiamo monitorando i servizi.

3. 29 settembre 2026 alle ore 14:29 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 febbraio 2026 alle ore 12:25 UTCidentified

   Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

2. 2 febbraio 2026 alle ore 15:39 UTCmonitoring

   We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

3. 3 febbraio 2026 alle ore 08:11 UTCidentified

   Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

4. 4 febbraio 2026 alle ore 09:01 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

5. 5 febbraio 2026 alle ore 14:19 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

6. 10 febbraio 2026 alle ore 11:54 UTCresolved

   Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

1. 5 novembre 2025 alle ore 09:11 UTCinvestigating

   We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

2. 5 novembre 2025 alle ore 12:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 novembre 2025 alle ore 15:30 UTCresolved

   This incident has been resolved.

1. 12 settembre 2025 alle ore 04:23 UTCinvestigating

   The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

2. 12 settembre 2025 alle ore 06:32 UTCidentified

   Root cause identified. Our engineers are working on fixing it.

3. 12 settembre 2025 alle ore 07:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 settembre 2025 alle ore 08:15 UTCresolved

   This incident has been resolved.

1. 26 giugno 2025 alle ore 14:45 UTCidentified

   New device activation (go-live) currently has a problem, we are recovering the services.

2. 26 giugno 2025 alle ore 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 giugno 2025 alle ore 17:14 UTCresolved

   This incident has been resolved.

1. 8 aprile 2025 alle ore 08:14 UTCinvestigating

   New device activations (go-live) currently has a problem, we are recovering the services.

2. 8 aprile 2025 alle ore 08:33 UTCmonitoring

   We have identified the root case and deployed a work-around. We are monitoring the situation.

3. 8 aprile 2025 alle ore 10:22 UTCresolved

   This incident has been resolved.

1. 19 marzo 2025 alle ore 13:14 UTCidentified

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

2. 20 marzo 2025 alle ore 06:55 UTCmonitoring

   A work-around has been implemented, we are monitoring the go live requests.

3. 20 marzo 2025 alle ore 15:39 UTCresolved

   The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

1. 19 marzo 2025 alle ore 13:13 UTCresolved

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

1. 19 febbraio 2025 alle ore 13:11 UTCinvestigating

   We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

2. 19 febbraio 2025 alle ore 13:23 UTCidentified

   The SIM provider has identified the problem and is working on fixing it.

3. 20 febbraio 2025 alle ore 04:58 UTCidentified

   The third-party acknowledged the issue and suggested a workaround which we are considering.

4. 21 febbraio 2025 alle ore 07:11 UTCmonitoring

   The work-around has been active since yesterday night, we are monitoring the SIM card activations.

5. 21 febbraio 2025 alle ore 09:00 UTCresolved

   This incident has been resolved.

1. 31 gennaio 2025 alle ore 08:38 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 31 gennaio 2025 alle ore 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 gennaio 2025 alle ore 12:26 UTCresolved

   This incident has been resolved.

1. 14 novembre 2024 alle ore 14:22 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 14 novembre 2024 alle ore 14:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 novembre 2024 alle ore 14:41 UTCmonitoring

   We have restored service, it's fully operational. We are monitoring for any more adverse impact.

4. 14 novembre 2024 alle ore 15:11 UTCresolved

   The incident has been resolved, we have identified the root cause.

1. 30 luglio 2024 alle ore 08:01 UTCidentified

   At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

2. 30 luglio 2024 alle ore 09:15 UTCmonitoring

   Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

3. 30 luglio 2024 alle ore 11:11 UTCresolved

   This incident has been resolved.

1. 6 maggio 2024 alle ore 10:50 UTCinvestigating

   We are currently investigating this issue.

2. 6 maggio 2024 alle ore 10:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 maggio 2024 alle ore 10:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 maggio 2024 alle ore 13:57 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 7 maggio 2024 alle ore 07:27 UTCresolved

   This incident has been resolved.

1. 11 ottobre 2023 alle ore 10:23 UTCidentified

   Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

2. 11 ottobre 2023 alle ore 10:31 UTCidentified

   We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

3. 11 ottobre 2023 alle ore 11:00 UTCmonitoring

   All services should now be operational. We are closely monitoring them.

4. 11 ottobre 2023 alle ore 13:19 UTCresolved

   This incident has been resolved.

1. 21 febbraio 2023 alle ore 07:21 UTCinvestigating

   We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

2. 21 febbraio 2023 alle ore 07:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 febbraio 2023 alle ore 07:33 UTCmonitoring

   DataPlatform is back online. We are monitoring the situation.

4. 21 febbraio 2023 alle ore 09:44 UTCresolved

   The metrics are stable and back at normal levels. The incident is resolved.

1. 20 luglio 2022 alle ore 07:48 UTCinvestigating

   We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too. We are working on it and give feedback as soon as possible.

2. 20 luglio 2022 alle ore 09:34 UTCidentified

   One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.

3. 20 luglio 2022 alle ore 11:31 UTCidentified

   Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.

4. 20 luglio 2022 alle ore 20:33 UTCmonitoring

   We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.

5. 21 luglio 2022 alle ore 10:51 UTCresolved

   There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.

1. 5 marzo 2021 alle ore 11:47 UTCinvestigating

   We are experiencing our Standard Portal is not accessible. Our engineers are investigating the issue.

2. 5 marzo 2021 alle ore 11:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 marzo 2021 alle ore 11:49 UTCmonitoring

   Our engineers implemented a fix. We are constantly monitoring availability.

4. 5 marzo 2021 alle ore 13:24 UTCresolved

   This incident has been resolved.