Cronologia delle interruzioni di Project44

1. 1 settembre 2026 alle ore 16:53 UTCinvestigating

   Gentile cliente, Attualmente stiamo vivendo un problema con tutti i servizi LTL in NA Production, con conseguente mancanza di richieste per più clienti. Questo è stato classificato come un incidente. Un roll-back è attualmente in corso per risolvere il problema, e il nostro team di ingegneria sta trattando questo come una priorità. Continueremo a fornire aggiornamenti qui come diventano disponibili. Per quanto riguarda,

2. 1 settembre 2026 alle ore 17:03 UTCmonitoring

   Gentile cliente, Una soluzione è stata implementata e stiamo monitorando i risultati. Abbiamo implementato un roll-back per il problema del servizio All the LTL in NA Production e stiamo monitorando attentamente il sistema per confermare che le richieste sono di elaborazione normalmente per tutti i clienti. Forniamo un ulteriore aggiornamento una volta che possiamo confermare la risoluzione completa. Per quanto riguarda, Supporto clienti

3. 1 settembre 2026 alle ore 17:23 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

4. 1 settembre 2026 alle ore 18:20 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 settembre 2026 alle ore 16:45 UTCinvestigating

   Gentile cliente, Attualmente stiamo vivendo un problema con la piattaforma di movimento in cui gli utenti del vettore non hanno condiviso-visibilità nelle spedizioni che sono stati condivisi con il vettore inquilino per scopi di visibilità. Il nostro team di ingegneria sta indagando su questo problema come una priorità, e forniremo aggiornamenti qui come diventano disponibili. Per quanto riguarda, Supporto clienti

2. 1 settembre 2026 alle ore 17:21 UTCinvestigating

   Gentile cliente apprezzato, Il nostro team di ingegneri ha identificato il problema e sta lavorando attivamente su una soluzione. Continueremo a fornire aggiornamenti qui come ulteriori progressi sono fatti. Per quanto riguarda, Supporto clienti

3. 1 settembre 2026 alle ore 17:21 UTCidentified

   Gentile cliente, Il nostro team di ingegneri ha identificato il problema e sta lavorando attivamente su una soluzione. Continueremo a fornire aggiornamenti qui come ulteriori progressi sono fatti. Per quanto riguarda, Supporto clienti

4. 1 settembre 2026 alle ore 18:27 UTCmonitoring

   Gentile cliente apprezzato, Il nostro team di ingegneri ha implementato una soluzione e ora sta rielaborazione delle spedizioni che richiedono un rielaborazione per una visibilità condivisa. Ci aggiorneremo qui una volta che questo è stato risolto. Per quanto riguarda, Supporto clienti

5. 1 settembre 2026 alle ore 21:51 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 26 agosto 2026 alle ore 11:41 UTCinvestigating

   Gentile cliente, Attualmente stiamo sperimentando una rottura del sistema Container Track & Trace (CTT), che può influenzare i clienti utilizzando i servizi CTT. Ci scusiamo sinceramente per qualsiasi inconveniente che possa causare. Il nostro team di ingegneri sta attivamente indagando sul problema e lavorando per risolverlo il più rapidamente possibile. Come organizzazione, rimaniamo impegnati a fornire servizi affidabili e ad alta disponibilità ai nostri clienti. Se avete domande o avete bisogno di ulteriore assistenza, non esitate a contattarci all'indirizzo [email protected]. Grazie per la vostra fiducia continua. I migliori saluti, Supporto clienti

2. 26 agosto 2026 alle ore 16:59 UTCmonitoring

   Gentile cliente, Il nostro team di ingegneri ha identificato la causa della rottura del sistema Container Track & Trace (CTT) e una risoluzione è stata implementata. Stiamo monitorando attentamente il sistema per garantire che i servizi continuino a funzionare come previsto. Apprezziamo sinceramente la vostra pazienza e comprensione mentre lavoriamo per ripristinare il servizio normale. Continueremo a tenerti informato e fornire aggiornamenti come ulteriori informazioni diventano disponibili. Come organizzazione, rimaniamo impegnati a fornire servizi affidabili e ad alta disponibilità ai nostri clienti. Se avete domande o avete bisogno di ulteriore assistenza, non esitate a contattarci all'indirizzo [email protected]. I migliori saluti, Supporto clienti

3. 27 agosto 2026 alle ore 09:25 UTCresolved

   Gentile cliente, È stata risolta la rottura del sistema Container Track & Trace (CTT). Il nostro team di ingegneri ha confermato che i servizi interessati sono tornati alla normalità, e abbiamo verificato che il sistema Container Track & Trace (CTT) funziona come previsto. Ci scusiamo sinceramente per qualsiasi inconveniente questo problema potrebbe aver causato e apprezzare notevolmente la vostra pazienza e comprensione mentre abbiamo lavorato per risolverlo. Come organizzazione, rimaniamo impegnati a fornire servizi affidabili e ad alta disponibilità ai nostri clienti. Se avete domande o avete bisogno di ulteriore assistenza, non esitate a contattarci all'indirizzo [email protected]. Grazie per la vostra fiducia continua. I migliori saluti, Supporto clienti

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 luglio 2026 alle ore 11:51 UTCinvestigating

   Gentile cliente, Attualmente stiamo vivendo un ritardo nel trattamento dei dati di spedizione oceanica. Di conseguenza, gli aggiornamenti di spedizione in Movimento possono essere ritardati. Durante questo periodo, i dati di spedizione più recenti continueranno ad essere disponibili in CTT; tuttavia, gli aggiornamenti di spedizione visualizzati in Movimento possono essere ritardati. Il nostro team di ingegneria sta attivamente indagando sul problema e lavorando per ripristinare il servizio normale. Come organizzazione, rimaniamo impegnati a fornire servizi affidabili e ad alta disponibilità ai nostri clienti. Se avete domande o avete bisogno di ulteriore assistenza, non esitate a contattarci all'indirizzo [email protected]. Grazie per la vostra pazienza e la fiducia continua. Per quanto riguarda, Supporto clienti

2. 27 luglio 2026 alle ore 17:29 UTCmonitoring

   Gentile cliente, Il nostro team di ingegneria ha identificato la causa del ritardo che riguarda i dati di spedizione dell'oceano, e una risoluzione è stata implementata. Stiamo monitorando attentamente il sistema per garantire che i servizi continuino a funzionare come previsto. Apprezziamo sinceramente la vostra pazienza e comprensione mentre lavoriamo per risolvere questo problema. Continueremo a tenerti informato e fornire aggiornamenti come ulteriori informazioni diventano disponibili. Come organizzazione, rimaniamo impegnati a fornire servizi affidabili e ad alta disponibilità ai nostri clienti. Se avete domande o avete bisogno di ulteriore assistenza, non esitate a contattarci all'indirizzo [email protected]. I migliori saluti, Supporto clienti

3. 28 luglio 2026 alle ore 10:06 UTCresolved

   Gentile cliente, Il problema che causa ritardi nel trattamento dei dati di spedizione oceanica è stato risolto. Il nostro team di ingegneria ha confermato che l'elaborazione è tornata alla normalità, e gli aggiornamenti di spedizione stanno ora scorrendo come previsto sia in Movimento che in CTT. Abbiamo verificato che i servizi interessati sono operativi normalmente. Ci scusiamo sinceramente per qualsiasi inconveniente questo problema potrebbe aver causato e apprezzare la vostra pazienza e comprensione mentre abbiamo lavorato per risolverlo. Come organizzazione, rimaniamo impegnati a fornire servizi affidabili e ad alta disponibilità ai nostri clienti. Se avete domande o avete bisogno di ulteriore assistenza, non esitate a contattarci all'indirizzo [email protected]. Grazie per la vostra fiducia continua. I migliori saluti, Supporto clienti

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 18:12 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 8 luglio 2026 alle ore 20:01 UTCidentified

   Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum and Xfinity as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum and Xfinity to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

3. 9 luglio 2026 alle ore 15:22 UTCresolved

   Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team

1. 30 giugno 2026 alle ore 19:53 UTCinvestigating

   Dear Valued Customer, We are currently experiencing an issue affecting Driver Text Messaging in Yard Management (YMS). Customers may experience delays or failures in outbound SMS notifications to drivers. As a result, driver text messages may remain in a pending state and not be delivered. Current Status: Our engineering team is actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 1 luglio 2026 alle ore 12:28 UTCmonitoring

   Dear Valued Customer, Our Engineering team has implemented a fix for the Driver Text Messaging issue. The functionality is now operating normally, and we are actively monitoring the system to ensure continued stability. Regards, Customer Support Team

3. 2 luglio 2026 alle ore 03:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Driver Text Messaging functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to send and receive driver text messages as expected without any further disruption. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards, Customer Support Team

1. 25 giugno 2026 alle ore 17:19 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting the Driveview App in the North America and Europe production environment, which is preventing drivers from starting tracking for shipments. The service is partially affected, and we are working to identify the root cause and restore full functionality as quickly as possible. At this time, shipment tracking initiation may be unavailable for some users. We appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 25 giugno 2026 alle ore 17:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 giugno 2026 alle ore 17:45 UTCresolved

   Dear Valued Customer, The issue affecting the DriveView App in the North America and Europe production environments has been resolved. Our team has implemented the necessary fixes, and the service has been fully restored. Drivers should now be able to successfully start tracking for shipments, and shipment tracking initiation is functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you continue to experience any issues or have any questions, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 17 giugno 2026 alle ore 19:52 UTCidentified

   Gentile cliente, A seguito della recente migrazione da parte di FedEx alla consegna di eventi webhook, Project44 ha individuato diversi problemi relativi a un sottoinsieme delle spedizioni Last Mile. Stiamo condividendo proattivamente questo per garantire la piena visibilità in ciò che stiamo tracciando e dove le cose stanno. Azione richiesta Non è richiesta alcuna azione da parte dei clienti in questo momento. Problemi noti... • Eventi di monitoraggio mancanti — Alcune spedizioni non ricevono eventi dopo essere state sottoscritte al webhook, causando loro di apparire bloccate in uno stato di pianificazione o in transito. • Luogo dell'evento mancante e/o UTC Offset — Su alcune spedizioni, gli eventi vengono ricevuti senza luogo e/o dati offset UTC. Questo è più comunemente visto sull'evento fornito e può influenzare l'accuratezza dei timestamp di consegna e la segnalazione a valle o flussi di lavoro che si basano su queste informazioni. • Correzioni di mappatura dello stato — Il webhook sta introducendo nuovi codici di eccezione che non sono ancora mappati nel nostro sistema, causando alcune eccezioni di spedizione alla superficie come standard In eventi Transit piuttosto che essere contrassegnati correttamente. • EDD Updating Dopo stato consegnato — In un piccolo numero di casi, le date di consegna stimate (EDD) sono aggiornate dopo che un evento consegnato è già stato ricevuto. project44 sta lavorando attivamente con il supporto tecnico FedEx e il nostro team di ingegneria interna per indagare e risolvere ciascuno di questi elementi. Forniremo aggiornamenti in quanto ci sono sviluppi significativi da condividere. Apprezziamo la vostra comprensione e pazienza durante questo periodo. A project44, rimaniamo impegnati a fornire servizi affidabili e ad alta disponibilità ai nostri clienti. Se avete domande o dubbi, non esitate a contattarci all'indirizzo [email protected] Migliori saluti, Team di assistenza clienti progetto44

2. 23 luglio 2026 alle ore 12:26 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 18 maggio 2026 alle ore 09:32 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a global issue affecting the Movement Export (Emails) functionality. As a result, users may be unable to receive movement-related emails for export and other purposes at this time. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will continue to provide updates as more information becomes available and once the service has been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward resolution. As an organization, we remain committed to delivering reliable and highly available services to our customers. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 18 maggio 2026 alle ore 17:00 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing issue affecting the Movement Export (Emails) functionality. Our engineering team has identified the underlying issue and is actively working on remediation efforts to restore the service. At this time, users may continue to experience delays or failures in receiving movement-related emails for export and other operational purposes, while all other platform functionality continues to operate as expected. We are closely monitoring the situation and continuing to work toward full resolution. We will continue to share further updates as additional information becomes available and once the service has been fully restored. We sincerely apologize for the inconvenience caused and greatly appreciate your continued patience and understanding while we work to resolve this matter. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

3. 19 maggio 2026 alle ore 04:47 UTCidentified

   Dear Valued Customer, We would like to provide a further update regarding the ongoing issue impacting the Movement Export (Emails) functionality. Our engineering team continues to actively investigate and work toward full remediation of the identified issue. At this time, users may still experience delays or failures in receiving movement-related export emails and other operational email notifications. All other platform functionality continues to operate as expected. Our teams remain fully engaged in monitoring system behavior, validating corrective actions, and working to restore the affected service as quickly and safely as possible. We will continue to provide updates as additional information becomes available and once full service restoration has been confirmed. We sincerely apologize for the continued inconvenience and appreciate your patience and understanding while we work through this issue. If you have any questions or require further assistance, please contact us at support@project44.

4. 19 maggio 2026 alle ore 11:23 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Movement Export (Emails) functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to successfully receive movement-related export emails and other operational email notifications without further disruption. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 8 maggio 2026 alle ore 10:55 UTCidentified

   Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 8 maggio 2026 alle ore 12:14 UTCresolved

   Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 8 maggio 2026 alle ore 08:43 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

2. 8 maggio 2026 alle ore 09:16 UTCmonitoring

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

3. 8 maggio 2026 alle ore 09:42 UTCresolved

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

1. 5 maggio 2026 alle ore 17:06 UTCidentified

   Dear Valued Customer, We are currently investigating an issue affecting SMS notifications across both Appointment Manager and the DriveView app in the North America region. Drivers in NA region are not receiving text messages at this time. The issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible. Other Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information. Regards, Customer Support.

2. 6 maggio 2026 alle ore 07:15 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team. Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally. We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible. Regards, Customer Support.

3. 6 maggio 2026 alle ore 13:40 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. The issue, related to toll-free number verification by our upstream SMS provider, remains under priority review by their dedicated verification team. Currently, SMS/text message notifications continue to be unavailable in the North America region, while all other functionalities of Appointment Manager and DriveView continues to operate normally. We remain in close coordination with our provider and are actively monitoring progress. We will provide further updates as soon as there is any change in status or a more precise estimated time for resolution.We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support.

4. 6 maggio 2026 alle ore 22:25 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. Following discussions with our upstream SMS providers, the required remediation steps have been completed and are currently under expedited review by their verification teams. In parallel, backend code changes to route US-region traffic through an alternate provider have also been completed and successfully tested. The corresponding number registration process is currently under review by the provider. At this time, SMS/text message notifications in the North America region continue to remain unavailable while these verification and registration processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We remain in close coordination with both providers and are actively following up to expedite resolution. We will share further updates as soon as there is any change in status or a more precise estimated timeline for restoration of SMS services. We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support

5. 7 maggio 2026 alle ore 07:32 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager, Yard Visibility and the DriveView app in the North America region. The required remediation steps have been completed; however, they remain under review by our upstream SMS providers’ verification teams. In parallel, the number registration process for the alternate SMS provider is also still under review. We continue to actively track this issue and are treating it as a high priority. Our teams are exploring all possible options to expedite the review and resolution process and are closely following up with the providers. At this time, SMS/text message notifications in the North America region remain unavailable while these processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We will provide further updates as soon as there is any progress or a clearer timeline for restoration. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding. Regards, Customer Support

6. 7 maggio 2026 alle ore 17:49 UTCidentified

   Dear Valued Customer, Our engineering team is actively collaborating with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

7. 8 maggio 2026 alle ore 06:30 UTCidentified

   Dear Valued Customer, Our engineering team is currently working with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

8. 8 maggio 2026 alle ore 15:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue has been resolved and services are now fully restored. SMS messages are being delivered successfully, and the platform is operating normally. We sincerely appreciate your patience and understanding while our engineering team worked with the upstream SMS service provider to address the issue. If you continue to experience any problems, please feel free to contact our support team. Regards, Customer Support

1. 4 maggio 2026 alle ore 15:26 UTCidentified

   Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support

2. 4 maggio 2026 alle ore 20:06 UTCresolved

   Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support

1. 30 aprile 2026 alle ore 22:00 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.

2. 30 aprile 2026 alle ore 22:59 UTCmonitoring

   Dear Valued Customer, A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 1 maggio 2026 alle ore 00:32 UTCresolved

   Dear Valued Customer, The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards,
Customer Support

1. 29 aprile 2026 alle ore 15:48 UTCidentified

   Dear Valued Customer, We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 29 aprile 2026 alle ore 16:20 UTCresolved

   Dear Valued Customer, Tforce has confirmed that their system has been restored. Regards, Customer Support

1. 29 aprile 2026 alle ore 09:46 UTCinvestigating

   Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 29 aprile 2026 alle ore 13:38 UTCmonitoring

   Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support

3. 29 aprile 2026 alle ore 20:26 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support

4. 30 aprile 2026 alle ore 04:53 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support

5. 30 aprile 2026 alle ore 08:11 UTCmonitoring

   Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support

6. 30 aprile 2026 alle ore 14:15 UTCmonitoring

   Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support

7. 30 aprile 2026 alle ore 20:09 UTCresolved

   Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

1. 16 aprile 2026 alle ore 20:01 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting Yard Management System (YMS) . Users may experience errors when attempting to move tasks or spots on the tablets. Our engineering team has identified the issue and is actively working on a fix. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Regards, Customer support.

2. 16 aprile 2026 alle ore 21:46 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 16 aprile 2026 alle ore 23:27 UTCresolved

   Dear Valued Customer, The Issue: YMS system displayed "invalid task to location" error during task moves has been resolved, The root cause has been addressed, and remediation steps have been applied and all affected services are now operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 6 aprile 2026 alle ore 18:36 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 6 aprile 2026 alle ore 20:45 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 7 aprile 2026 alle ore 10:29 UTCresolved

   Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2 aprile 2026 alle ore 20:30 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting our Last Mile product. Some customers may experience delays when attempting to submit and process orders, resulting in slower-than-usual system performance. Our engineering team is actively working to resolve this issue and mitigate any impact as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 2 aprile 2026 alle ore 21:27 UTCinvestigating

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 2 aprile 2026 alle ore 21:28 UTCresolved

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2 aprile 2026 alle ore 18:58 UTCinvestigating

   Dear Valued Customer, We are currently investigating a partial service disruption affecting our Last Mile product. Some users are experiencing difficulties logging into the application. Our team is actively working to resolve the issue and restore full access as quickly as possible. At this time, only login functionality is impacted; all other functions like ingestion remain fully operational. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 2 aprile 2026 alle ore 19:39 UTCresolved

   Dear Valued Customer, Our engineering team has resolved the issue affecting the Last Mile platform. The application is now fully accessible and operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.