27 Readingeggs incidents · aprile 2019 — official updates, affected components, duration and resolution details.
Attualmente stiamo indagando sui problemi delle prestazioni che interessano l'applicazione degli studenti di lettura.
Sono state adottate misure per limitare l'impatto. Stiamo continuando a monitorare
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Stiamo indagando sui problemi di connettività con il nostro provider CDN e Cloud. Tutti i prodotti stanno attualmente sperimentando degrado o indisponibilità
La connettività sembra essersi stabilizzata. Stiamo monitorando per il pieno recupero e continuando a indagare la causa principale con i nostri fornitori.
Tutti i sistemi sono di nuovo a pieno funzionamento.
** Disturbo del servizio — 24 luglio 2026 ** Risolto # Sommario # Tra le 10:55 e le 11:15 UTC, gli utenti attraverso i nostri prodotti principali \(Leggere uova, Mathseeds, Fast Phonics, Wordflyers, Reading Eggspress, e servizi correlati\) hanno sperimentato errori intermittenti e carichi di pagina lenti o falliti. Il problema è stato completamente risolto e tutti i servizi sono tornati al normale funzionamento. # Impatto # Gli utenti interessati possono aver visto timeout di connessione, risposte lente o pagine di errore durante l'accesso alle nostre applicazioni. L'impatto era globale e non sembra essere stato isolato in nessuna singola regione o rete. ♪Root Cause ♪ La disgregazione coincide con un problema operativo segnalato da AWS che interessa più servizi nella nostra regione di hosting principale \(Oregon, US\). Ciò ha fatto sì che i server delle applicazioni di backend di diversi nostri servizi diventino temporaneamente non rispondenti, il che a sua volta ha causato il nostro CDN \(Cloudflare\) di non essere in grado di raggiungere i nostri server di origine, con conseguente errori degli utenti esperti. La rete di Cloudflare funzionava normalmente durante tutto il periodo; il problema era a monte, nello strato dell'infrastruttura. Traduzione: 10:55 — I tassi di errore elevati iniziano attraverso più servizi 11-11:10 — Impatto di picco; attivati avvisi di monitoraggio automatizzati 11:05–11:15 — I servizi recuperano progressivamente come la capacità di backend è ripristinata 11:15 — Tutti i servizi confermati operativi normalmente # Risoluzione # I servizi interessati recuperati automaticamente come capacità di infrastruttura sottostante è stato ripristinato. Nessun dato del cliente è stato interessato in qualsiasi momento durante questo incidente. Ci scusiamo per la rottura e vi ringraziamo per la vostra pazienza.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
We are investigating a database issue causing our student apps to be unavailable.
An update has been made and service appears to be returning to normal. We are monitoring to ensure all services are working as expected
This incident is now resolved
We are investigating reports of widespread outage across our platforms.
Our CDN provider is experiencing a widespread outage affecting access to our sites. We are monitoring status and investigating options to reroute traffic.
service appears to have been restored. However we are monitoring for issues and waiting for confirmation of full recovery
We are continuing to monitor, but all services appear to be operational.
Our sites appear to be fully recovered and operational.
Our CDN service provider is currently experiencing issues that is affecting access to our sites. We will be monitoring the status for remediation and post updates as we hear them.
We are continuing to see issues accessing our applications. This is related to the outage that our CDN provider is experiencing. At this time we cannot provide an estimate on when service will be restored.
Our applications are beginning to show signs of recovery with Cloudflare reporting service restoration We are continuing to monitor.
This incident has been resolved.
Our applications are currently experiencing issues which is related to an outage with one of our cloud providers. Access to all products will be impacted. We are investigating if we are able to work around this issue.
We are continuing to work with our cloud provider to resolve this issue. We will provide updates here as we have them.
Unfortunately we are still continuing to experience issues with our student applications while our cloud provider works to resolve the issue. While application dashboards are accessible, lessons and activities will not be available.
Student applications are beginning to recover and lessons are loading. We will continue to monitor to ensure full system recovery.
We are continuing to monitor for any further issues.
Student lessons and activities are now fully recovered across our applications.
We are currently investigating issues accessing various reporting elements of our products, across student, parent and teacher interfaces.
The cause has been identified and a fix implemented.
We are currently investigating the login issues being experienced by our customers
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our cloud service provider is experiencing issues impacting our production service availability for all products.
They have identified the issues and have resolved it, but we will continue to monitor for status changes affecting our services.
We are currently investigating issues accessing the reading eggs platform
The problem has resolved and all products are accessible and performant. We have identified the cause and will implement a fix to ensure this does not occur again.
Our Cloud service provider is currently experiencing issues in the us-west-2 region where our production services run. They have identified the issues and working to resolve it, but while this happens our products are experiencing availability issues. We will update with additional information once we learn more
We are continuing to work on a fix for this issue.
While our cloud provider continues to resolve the issue, we have been able to workaround the issue. We are monitoring and while full service is restored, performance may still be impacted.
Our cloud provider has resolved the issue and we are seeing services working as normal once again.
Readingeggs and the readingeggs student application experienced an outage preventing use of the program. The underlying issue has now been resolved and access restored.
This incident has been resolved.
We are investigating reports of errors completing activities in the Readingeggs student platform.
We have identified a database issue which is causing problems progressing through activities in Readingeggs student. While we are resolving this, we will be putting our re-student platform in maintenance mode.
The problem has been identified and a fix being implemented. Readingeggs student remains unavailable while this is completed.
A fix has been implemented and we are monitoring Readingeggs student is available again
The issue is now resolved.
Mobile apps may have experienced connectivity issues due to a DNS change impacting the resolution of the mobile api between 2022/10/5 16:00 AEDT and 2022/10/5 17:05 AEDT. The issue is now resolved and we apologise for the disruption.
Our CDN provider is experiencing widespread issues resulting in our applications being inaccessible. We are working with our CDN provider to understand the issue.
Our CDN provider has implemented a fix. We are monitoring to ensure full service has been restored.
The site has been stable since the fix was implemented and this issue is now resolved
We are currently investigating the issue
We are continuing to investigate this issue.
The issue has been identified and a fix being implemented
A fix has been implemented and we are monitoring the results
This incident has been resolved.
Experiencing high errors on Mathseeds. We are currently investigating.
Mathseeds errors have been resolved. We are currently monitoring for any further issues.
Mathseeds errors have been resolved. We are currently monitoring for any further issues.
We have identified issues being able to access Reading Eggspress. We're actively investigating
A fix has been implemented and we are monitoring
Site accessibility is currently stable and we continue to monitor
This incident has been resolved.
We are investigating an issue with Readingeggs Admin which is returning error pages for some users.
A fix has been applied and we are monitoring stability.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the situation. Affected services are now operational.
This incident has been resolved.
