Cronologia delle interruzioni di Realvnc

1. 10 settembre 2026 alle ore 15:14 UTCinvestigating

   Stiamo attualmente indagando su questo problema.

2. 10 settembre 2026 alle ore 18:36 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 10 settembre 2026 alle ore 19:08 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

4. 10 settembre 2026 alle ore 19:40 UTCidentified

   Stiamo continuando a lavorare per risolvere questo problema.

5. 10 settembre 2026 alle ore 20:33 UTCidentified

   Attualmente stiamo implementando una correzione per questo problema

6. 10 settembre 2026 alle ore 20:57 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

7. 11 settembre 2026 alle ore 08:36 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 agosto 2026 alle ore 18:34 UTCidentified

   I clienti possono sperimentare problemi facendo connessioni cloud. Stiamo lavorando a questo problema. Ci scusiamo per qualsiasi inconveniente causato.

2. 20 agosto 2026 alle ore 19:04 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 21 agosto 2026 alle ore 08:17 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 19 agosto 2026 alle ore 14:47 UTCinvestigating

   Siamo consapevoli di un problema con la connettività cloud che interessa un piccolo numero di clienti. Stiamo attualmente cercando la causa di questo problema.

2. 19 agosto 2026 alle ore 14:48 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 19 agosto 2026 alle ore 17:42 UTCidentified

   Abbiamo identificato un problema che sta causando alcuni utenti a vedere lo stato e l'uso errato, Siamo nel processo di attuazione di una correzione per questo

4. 19 agosto 2026 alle ore 18:13 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

5. 20 agosto 2026 alle ore 08:16 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 agosto 2026 alle ore 14:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results

2. 14 agosto 2026 alle ore 07:11 UTCresolved

   This incident has been resolved.

1. 13 agosto 2026 alle ore 13:13 UTCidentified

   The cause of the issue has been identified and we are currently rolling out a fix.

2. 13 agosto 2026 alle ore 13:59 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 agosto 2026 alle ore 14:15 UTCinvestigating

   Siamo consapevoli di un problema con la connettività cloud e il portale di gestione e stiamo attualmente indagando

2. 5 agosto 2026 alle ore 14:19 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 5 agosto 2026 alle ore 15:31 UTCidentified

   The cause of the issue has now been identified and we are currently rolling out a fix.

4. 5 agosto 2026 alle ore 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 agosto 2026 alle ore 08:54 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 18:56 UTCidentified

   Siamo consapevoli di un problema con la connettività cloud che interessa un piccolo numero di clienti. Il problema è stato identificato e si sta attuando una correzione.

2. 14 luglio 2026 alle ore 19:56 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 15 luglio 2026 alle ore 09:53 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 28 maggio 2026 alle ore 09:55 UTCinvestigating

   We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

2. 28 maggio 2026 alle ore 09:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 maggio 2026 alle ore 10:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 maggio 2026 alle ore 15:21 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 alle ore 12:04 UTCinvestigating

   One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

2. 18 novembre 2025 alle ore 12:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 novembre 2025 alle ore 14:11 UTCidentified

   Cloudflare have identified the issue and are fixing the affected components.

4. 18 novembre 2025 alle ore 14:51 UTCmonitoring

   Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

5. 19 novembre 2025 alle ore 08:19 UTCresolved

   This incident has been resolved.

1. 21 ottobre 2025 alle ore 15:31 UTCidentified

   We have identified the issue and are working on a fix

2. 21 ottobre 2025 alle ore 15:38 UTCidentified

   A fix has been deployed and services are normalising

3. 21 ottobre 2025 alle ore 16:03 UTCmonitoring

   We are monitoring the impacted services

4. 21 ottobre 2025 alle ore 16:19 UTCresolved

   The impacted services are fully operational.

1. 2 luglio 2025 alle ore 11:21 UTCinvestigating

   The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

2. 2 luglio 2025 alle ore 11:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 luglio 2025 alle ore 15:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 luglio 2025 alle ore 16:26 UTCresolved

   This incident has been resolved.

1. 2 giugno 2025 alle ore 09:07 UTCinvestigating

   Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

2. 2 giugno 2025 alle ore 10:17 UTCidentified

   The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

3. 2 giugno 2025 alle ore 13:37 UTCidentified

   We are restoring data for the teams affected by this issue.

4. 2 giugno 2025 alle ore 18:02 UTCmonitoring

   We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

5. 3 giugno 2025 alle ore 10:20 UTCresolved

   This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

1. 12 maggio 2025 alle ore 12:57 UTCinvestigating

   Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

2. 12 maggio 2025 alle ore 14:27 UTCmonitoring

   A fix has been implemented and we're monitoring the results

3. 19 maggio 2025 alle ore 15:08 UTCresolved

   This incident has been resolved.

1. 21 marzo 2025 alle ore 11:11 UTCinvestigating

   A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

2. 26 marzo 2025 alle ore 09:22 UTCidentified

   The issue has been identified and a fix is being implemented

3. 26 marzo 2025 alle ore 16:14 UTCmonitoring

   A fix has been applied to the affected customers and we are continuing to monitor the results.

4. 28 marzo 2025 alle ore 09:31 UTCresolved

   This incident has been resolved.

1. 11 febbraio 2025 alle ore 11:23 UTCinvestigating

   Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

2. 11 febbraio 2025 alle ore 11:25 UTCidentified

   The issue has been identified and a fix deployed. Services are returning to normal operations.

3. 11 febbraio 2025 alle ore 11:42 UTCmonitoring

   Services are back to normal operations. We are monitoring the status.

4. 11 febbraio 2025 alle ore 14:46 UTCresolved

   The incident has been resolved. Apologies for any inconvenience caused.

1. 28 novembre 2024 alle ore 09:48 UTCinvestigating

   We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

2. 28 novembre 2024 alle ore 09:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 novembre 2024 alle ore 10:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 novembre 2024 alle ore 11:32 UTCresolved

   This incident has been resolved.

1. 12 novembre 2024 alle ore 13:11 UTCinvestigating

   We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

2. 19 novembre 2024 alle ore 11:29 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 novembre 2024 alle ore 11:30 UTCmonitoring

   A fix has been identified and a fix has been implemented. We are continuing to monitor.

4. 19 novembre 2024 alle ore 18:09 UTCresolved

   This incident has been resolved. We apologise for any inconvenience caused.

1. 16 settembre 2024 alle ore 10:04 UTCinvestigating

   We are currently investigating the issue.

2. 16 settembre 2024 alle ore 12:19 UTCidentified

   The issue has been identified and a fix has been deployed. Please try signing in again.

3. 16 settembre 2024 alle ore 14:16 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 settembre 2024 alle ore 14:18 UTCmonitoring

   A fix has been implemented and we are monitoring.

5. 17 settembre 2024 alle ore 08:04 UTCinvestigating

   We are continuing to investigate the cause of this SSO issue which is affecting some customers.

6. 17 settembre 2024 alle ore 09:42 UTCidentified

   The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

7. 19 settembre 2024 alle ore 08:19 UTCresolved

   The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

1. 4 giugno 2024 alle ore 07:52 UTCidentified

   Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

2. 4 giugno 2024 alle ore 08:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4 giugno 2024 alle ore 08:36 UTCidentified

   We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

4. 4 giugno 2024 alle ore 08:44 UTCidentified

   The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

5. 4 giugno 2024 alle ore 12:08 UTCidentified

   The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

6. 4 giugno 2024 alle ore 13:35 UTCidentified

   The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

7. 6 giugno 2024 alle ore 08:39 UTCmonitoring

   The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

8. 7 giugno 2024 alle ore 17:12 UTCresolved

   The issue with presence is resolved.

1. 9 febbraio 2024 alle ore 15:14 UTCinvestigating

   We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

2. 9 febbraio 2024 alle ore 15:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 febbraio 2024 alle ore 16:03 UTCresolved

   This incident has been resolved.