53 Recharge Payments incidents · dicembre 2024 — official updates, affected components, duration and resolution details.
A causa di un outage del fornitore di terze parti, alcuni messaggi SMS possono essere ritardati. Il fornitore ha identificato il problema e sta lavorando su una risoluzione.
Il terzo fornitore ha risolto il loro outage.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Stiamo indagando su un problema che ha causato ritardi con le notifiche imminenti. Il nostro team ha identificato il problema e continua a lavorare sulla bonifica.
Our team has resolved the root cause of this issue. We are now reviewing potential impact.
Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.
This has been resolved.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Stiamo osservando problemi con l'accesso al portale mercantile e stiamo attualmente indagando
Una soluzione è stata implementata e stiamo monitorando i risultati.
Stiamo osservando il pieno recupero e continueremo a monitorare.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.
We have identified the source of the delay and a resolution is in progress.
This has been resolved and data for 6/28/26 is displaying as expected.
One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.
One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.
This issue has been resolved.
We are currently investigating an issue with accessing the merchant portal.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.
The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.
We are currently investigating an error on the Renewal Rate Dashboard
This error has been resolved.
We are currently seeing degraded admin accessibility in the merchant portal and are investigating.
We are starting to see resolution and are continuing to investigate.
We are starting to see some recovery and are continuing to work to get fully resolved.
A fix has been implemented, and we are seeing full recovery.
This incident has been resolved.
We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.
We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.
A fix has been implemented and we are seeing recovery.
This has been resolved.
We are currently investigating an issue impacting charge processing.
The issue has been identified, and a fix is being implemented.
A fix has been deployed. Our team is now working on cleanup of impacted charges.
We are continuing to review and work on impacted charges.
We are continuing to work on a fix for this issue.
At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.
The root cause of this incident has been resolved. Those impacted will receive further communication.
We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.
We are observing full recovery and will continue monitoring.
Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.
This has been resolved.
Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.
This issue has been resolved and all data has been updated.
We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home
The issue has been identified and a fix is being implemented.
This issue has been resolved.
The issue has been identified and a fix is being implemented.
The issue has been resolved, and all data is up to date.
The issue has been resolved, and all data is up to date.
The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.
This incident has been resolved.
We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.
The issue has been identified and a fix is being implemented.
This issue has been resolved.
We are an investigating an issues affecting some Rewards flows and email marketing consent synchronization.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
A fix has been implemented, and the issue is now resolved. Our team is continuing to work on data cleanup.
Data cleanup has been completed. This issue is now fully resolved.
The issue has been identified and a fix is being implemented.
This issue is now resolved and data for 9/24/25 is displayed on the home and analytics pages as expected.
This issue is now resolved and data for 9/24/25 is displayed on the home and analytics pages as expected.