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    Cronologia delle interruzioni di Reclaimai

    50 Reclaimai incidents · gennaio 2023 — official updates, affected components, duration and resolution details.

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    Microsoft 365 outage che colpisce alcuni account collegati

    Inizio 31 agosto 2026 alle ore 20:10 UTC · 5h 48m

    OutageIncidente maggiore
    Componenti interessati
    Microsoft Outlook Calendar
    1. 31 agosto 2026 alle ore 20:10 UTCinvestigating

      Microsoft sta segnalando un degrado di servizio che interessa Microsoft 365 (Business e Enterprise), tra cui Outlook e Exchange. Di conseguenza, la sincronizzazione del calendario e la pianificazione potrebbero non funzionare per i clienti Reclaim collegati tramite un account Microsoft 365. Questo è un problema da parte di Microsoft, non con Reclaim. È possibile monitorare i progressi di Microsoft qui: https://status.cloud.microsoft Provvederemo ad aggiornare questo stato come la situazione cambia.

    2. 31 agosto 2026 alle ore 20:11 UTCinvestigating

      Stiamo continuando a indagare su questo problema.

    3. 1 settembre 2026 alle ore 01:58 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Duplicate Slack notifications sent

    Inizio 24 aprile 2026 alle ore 00:30 UTC · 0m

    IssuesIncidente minore
    1. 24 aprile 2026 alle ore 01:03 UTCresolved

      A subset of customers who use Reclaim.ai with Slack received a number of duplicate Slack notifications (event reminders, daily digest, etc.).

    Unable to add Zoom to new Smart Meetings

    Inizio 20 aprile 2026 alle ore 18:53 UTC · 1h 19m

    Pending
    Componenti interessati
    Zoom Integration
    1. 20 aprile 2026 alle ore 18:53 UTCinvestigating

      We are currently investigating an issue where some users are seeing errors when trying to add Zoom as the video conferencing option to Smart Meetings

    2. 20 aprile 2026 alle ore 20:11 UTCinvestigating

      The issue was identified and a fix was deployed.

    3. 20 aprile 2026 alle ore 20:12 UTCresolved

      This incident has been resolved.

    Degraded Calendar Sync Performance

    Inizio 13 aprile 2026 alle ore 10:34 UTC · 28m

    IssuesIncidente minore
    Componenti interessati
    Calendar Sync
    1. 13 aprile 2026 alle ore 10:34 UTCinvestigating

      We are currently investigating this issue.

    2. 13 aprile 2026 alle ore 11:02 UTCresolved

      There was no issue with calendar sync. All systems are working correclty.

    Scheduling Links was returning 404 missing links; resolved now

    Inizio 2 aprile 2026 alle ore 17:31 UTC · 23m

    Pending
    Componenti interessati
    Scheduling Links
    1. 2 aprile 2026 alle ore 17:31 UTCinvestigating

      Scheduling Links are currently not loading for users. We are urgently investigating this matter and will provide updates shortly.

    2. 2 aprile 2026 alle ore 17:36 UTCidentified

      The issue is rooted in an upstream provider outage. We are pursuing mitigation steps.

    3. 2 aprile 2026 alle ore 17:40 UTCidentified

      A potential mitigation for the issue is being rolled out right now. We will provide another update shortly.

    4. 2 aprile 2026 alle ore 17:49 UTCmonitoring

      Our failover to a different provider worked and Scheduling Links are back online for all users. We will be monitoring this situation closely throughout the day. We will also conduct a port mortem analysis to learn how we could respond faster to similar issues in the future. Thank you for your patience and understanding.

    5. 2 aprile 2026 alle ore 17:54 UTCresolved

      This incident has been resolved.

    Degraded Calendar Sync Performance

    Inizio 9 marzo 2026 alle ore 12:52 UTC · 33m

    IssuesIncidente minore
    Componenti interessati
    Calendar Sync
    1. 9 marzo 2026 alle ore 12:52 UTCinvestigating

      We’re currently experiencing degraded calendar sync performance. Some calendar updates may be delayed while we investigate and work on a fix.

    2. 9 marzo 2026 alle ore 12:53 UTCinvestigating

      We are continuing to investigate this issue.

    3. 9 marzo 2026 alle ore 13:07 UTCidentified

      We’ve identified the issue, and service should return to normal shortly.

    4. 9 marzo 2026 alle ore 13:25 UTCresolved

      The issue has been resolved, and calendar sync performance is back to normal.

    Degraded Performance

    Inizio 5 marzo 2026 alle ore 02:22 UTC · 22m

    IssuesIncidente minore
    Componenti interessati
    SchedulerCalendar SyncScheduling LinksMicrosoft Outlook CalendarClickUp IntegrationSlack IntegrationAsana IntergationLinear IntegrationGoogle Apps CalendarJira IntegrationZoom IntegrationTodoist IntegrationWeb Interface
    1. 5 marzo 2026 alle ore 02:22 UTCinvestigating

      We are currently investigating this issue.

    2. 5 marzo 2026 alle ore 02:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 marzo 2026 alle ore 02:44 UTCresolved

      This incident has been resolved.

    Google Calendar Sync Delays

    Inizio 11 febbraio 2026 alle ore 17:18 UTC · 2h 30m

    IssuesIncidente minore
    Componenti interessati
    SchedulerCalendar SyncGoogle Apps CalendarWeb Interface
    1. 11 febbraio 2026 alle ore 17:18 UTCinvestigating

      Some users may experience a delay on syncs to and from their Google calendars.

    2. 11 febbraio 2026 alle ore 19:48 UTCresolved

      This incident has been resolved.

    Reclaim Planner slow to load / sporadic errors for subset of users

    Inizio 9 febbraio 2026 alle ore 18:45 UTC · 52m

    IssuesIncidente minore
    Componenti interessati
    Web Interface
    1. 9 febbraio 2026 alle ore 18:45 UTCinvestigating

      We are currently investigating this issue.

    2. 9 febbraio 2026 alle ore 19:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 febbraio 2026 alle ore 19:37 UTCresolved

      This incident has been resolved.

    Todoist Active Tasks Desync

    Inizio 6 febbraio 2026 alle ore 23:08 UTC · 7h 12m

    Pending
    Componenti interessati
    Todoist Integration
    1. 6 febbraio 2026 alle ore 23:08 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 7 febbraio 2026 alle ore 02:57 UTCidentified

      Tasks and their associated calendar events are in the process of being restored.

    3. 7 febbraio 2026 alle ore 06:21 UTCresolved

      Tasks and logged time on past events have been restored for most customers.

    Todoist Integration Performance Degradation

    Inizio 4 febbraio 2026 alle ore 23:08 UTC · 24m

    IssuesIncidente minore
    Componenti interessati
    Todoist Integration
    1. 4 febbraio 2026 alle ore 23:08 UTCinvestigating

      We are currently investigating this issue.

    2. 4 febbraio 2026 alle ore 23:32 UTCinvestigating

      We are continuing to investigate this issue.

    3. 4 febbraio 2026 alle ore 23:32 UTCresolved

      This incident has been resolved.

    Intermittent access issues affecting Reclaim

    Inizio 18 novembre 2025 alle ore 14:00 UTC · 4h 1m

    OutageIncidente critico
    Componenti interessati
    Web Interface
    1. 18 novembre 2025 alle ore 14:00 UTCinvestigating

      We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

    2. 18 novembre 2025 alle ore 16:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18 novembre 2025 alle ore 16:41 UTCmonitoring

      Reclaim may be available via https://app.reclaim.ai without issue. This incident is due to an issue with our upstream provider Cloudflare, impacting much of the internet. Cloudflare is now reporting that services are coming back online and we are monitoring. Track directly at https://www.cloudflarestatus.com/

    4. 18 novembre 2025 alle ore 18:01 UTCresolved

      Cloudflare is reporting all issues have been resolved (https://www.cloudflarestatus.com/) so we are closing this incident, but will continue to monitor as needed.

    Reclaim app and scheduler intermittently unavailable

    Inizio 22 settembre 2025 alle ore 16:12 UTC · 43m

    OutageIncidente maggiore
    Componenti interessati
    SchedulerCalendar SyncScheduling LinksSlack IntegrationWeb Interface
    1. 22 settembre 2025 alle ore 16:12 UTCinvestigating

      We are aware that the web application and the underlying scheduler is inaccessible for some users.

    2. 22 settembre 2025 alle ore 16:20 UTCmonitoring

      The issue appears to be related to a bad deploy, which has since been rolled back. All systems appear to be fully operational again.

    3. 22 settembre 2025 alle ore 16:55 UTCresolved

      This incident has been resolved.

    Google Calendar is not operational

    Inizio 12 giugno 2025 alle ore 18:29 UTC · 1h 29m

    Pending
    Componenti interessati
    Google Apps Calendar
    1. 12 giugno 2025 alle ore 18:29 UTCinvestigating

      We are currently investigating this issue.

    2. 12 giugno 2025 alle ore 19:58 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 giugno 2025 alle ore 19:58 UTCresolved

      This incident has been resolved.

    Brief Scheduling Link Booking Page Unavailability

    Inizio 6 giugno 2025 alle ore 16:00 UTC · 0m

    IssuesIncidente minore
    1. 6 giugno 2025 alle ore 16:28 UTCresolved

      A small number of users weren't able to book meetings via scheduling links.

    Widespread Microsoft API issues causing users to be unable to sign up or connect Outlook calendars

    Inizio 2 giugno 2025 alle ore 20:21 UTC · 4h 27m

    Pending
    1. 2 giugno 2025 alle ore 20:21 UTCidentified

      We have identified an issue that is affecting Microsoft Outlook Calendar users and signups, which is preventing the ability to sign up or connect Microsoft Outlook Calendars to Reclaim accounts. Specifically, we've discovered an issue with the Microsoft Graph API where the main /me/calendars endpoint is returning an Internal Server Error (500). This issue is widespread for all services that integrate with Microsoft calendars and is not isolated to Reclaim. We and other companies have raised the issue up with Microsoft and are awaiting a resolution. To see more details about the issue as reported to Microsoft's own forums, please see the following threads: https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al https://learn.microsoft.com/en-us/answers/questions/2280408/internal-server-error-alway-as-a-response-for-micr https://learn.microsoft.com/en-us/answers/questions/2280189/i-am-getting-500-internal-server-error-on-https-gr

    2. 3 giugno 2025 alle ore 00:48 UTCresolved

      This incident has been resolved.

    Reclaim Linear Integration Issue - 5/19/25 @ 8:52am PST

    Inizio 19 maggio 2025 alle ore 15:54 UTC · 1h 26m

    IssuesIncidente minore
    Componenti interessati
    Linear Integration
    1. 19 maggio 2025 alle ore 15:54 UTCidentified

      Linear is currently experiencing issues causing delays with Reclaim<>Linear sync. Linear has confirmed this on their status page: https://linearstatus.com/

    2. 19 maggio 2025 alle ore 15:55 UTCidentified

      We monitoring Linear status and will update when issue is resolved

    3. 19 maggio 2025 alle ore 16:11 UTCmonitoring

      Linear has updated their status to operational and we are monitoring/verifying

    4. 19 maggio 2025 alle ore 17:20 UTCresolved

      This incident has been resolved.

    Some users experiencing issues logging in

    Inizio 28 aprile 2025 alle ore 16:40 UTC · 8m

    IssuesIncidente minore
    Componenti interessati
    Web Interface
    1. 28 aprile 2025 alle ore 16:40 UTCinvestigating

      We are currently investigating this issue.

    2. 28 aprile 2025 alle ore 16:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28 aprile 2025 alle ore 16:48 UTCresolved

      This incident has been resolved.

    Reclaim slow, inaccessible

    Inizio 6 aprile 2025 alle ore 21:44 UTC · 2h 13m

    OutageIncidente maggiore
    Componenti interessati
    SchedulerCalendar SyncScheduling LinksMicrosoft Outlook CalendarClickUp IntegrationSlack IntegrationAsana IntergationLinear IntegrationGoogle Apps CalendarJira IntegrationZoom IntegrationTodoist IntegrationWeb Interface
    1. 6 aprile 2025 alle ore 21:44 UTCidentified

      We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.

    2. 6 aprile 2025 alle ore 22:27 UTCidentified

      We are in the middle of rolling back the database upgrade that led to this issue. Until that completes, new users will not be able to sign up and Reclaim will be inaccessible. We apologize for the inconvenience. We will provide another update shortly.

    3. 6 aprile 2025 alle ore 23:10 UTCmonitoring

      The restore is complete and the application is now loading. The system will need to process changes from calendars and other integrations that happened during this outage. We will provide another update when all that work is complete. Until then, your schedule may appear to be a bit delayed.

    4. 6 aprile 2025 alle ore 23:57 UTCresolved

      This incident has been resolved.

    Microsoft Outlook sync delays

    Inizio 19 marzo 2025 alle ore 12:52 UTC · 10h 37m

    IssuesIncidente minore
    Componenti interessati
    Microsoft Outlook Calendar
    1. 19 marzo 2025 alle ore 12:52 UTCinvestigating

      We have received reports of delays in syncing in both directions for Microsoft Outlook. We're currently investigating the issue.

    2. 19 marzo 2025 alle ore 14:15 UTCidentified

      We are seeing the delays on Microsoft sync decrease, but there are still some delays for some users. We are continuing to mitigate the issue.

    3. 19 marzo 2025 alle ore 17:05 UTCidentified

      We are continuing to investigate and resolve the issue impacting delayed Outlook sync. We believe the issue impacts ~20% of the Outlook beta users. A potential fix is being deployed right now and we will continue to monitor the situation.

    4. 19 marzo 2025 alle ore 22:32 UTCmonitoring

      A fix has gone out and we are seeing the delayed work is getting processes. We anticipate we will be fully caught up with calendar sync changes in the next 1-2 hours. We will provide another update soon.

    5. 19 marzo 2025 alle ore 23:29 UTCresolved

      The backlog has fully processed. We have determined that the core cause of today's incident was due to some (unrelated) database maintenance work we initiated yesterday, which began to have compounding impact on the specific Microsoft Outlook subsystem. We halted the maintenance work and will be exploring other ways to do that work in the future without causing a similar incident. Thank you for your patience as we worked through your Outlook calendar changes today.