Cronologia delle interruzioni di Red Canary

1. 15 ottobre 2026 alle ore 03:14 UTCinvestigating

   Attualmente stiamo sperimentando ritardi di elaborazione dei dati, con conseguente notifica di rilevamento tardivo ad alcuni clienti. Questo incidente sarà aggiornato come ulteriori informazioni diventano disponibili.

2. 15 ottobre 2026 alle ore 03:19 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 15 ottobre 2026 alle ore 03:43 UTCidentified

   La telemetria è ritardata e i sistemi sono degradati mentre continuiamo a lavorare su una correzione per questo problema.

4. 15 ottobre 2026 alle ore 05:12 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 giugno 2026 alle ore 19:07 UTCidentified

   The issue has been identified and we are currently working on a fix.

2. 30 giugno 2026 alle ore 01:46 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 30 giugno 2026 alle ore 02:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30 giugno 2026 alle ore 02:44 UTCresolved

   This incident has been resolved.

1. 16 maggio 2026 alle ore 20:17 UTCidentified

   Threat detection for our Government CrowdStrike customers may be delayed due to an incident with CrowdStrike’s Falcon Data Replicator. This incident will be updated as additional information becomes available from CrowdStrike.

2. 16 maggio 2026 alle ore 20:49 UTCresolved

   This incident has been resolved.

1. 8 maggio 2026 alle ore 22:40 UTCinvestigating

   We are investigating an issue impacting AWS ingestors, which is causing a delay in our processing of Cloudtrail and GuardDuty alerts.

2. 8 maggio 2026 alle ore 23:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 maggio 2026 alle ore 05:46 UTCresolved

   This incident has been resolved.

1. 8 aprile 2026 alle ore 19:50 UTCmonitoring

   We are currently investigating reports of intermittent detection delays. The issue has been identified and a fix has been implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 8 aprile 2026 alle ore 22:16 UTCresolved

   Monitoring has confirmed the system is operating normally and detections are no longer delayed.

1. 6 aprile 2026 alle ore 23:26 UTCinvestigating

   We are investigating delayed telemetry surrounding Google Cloud Platform data due to underlying issues in the AWS Cloud Platform. We have notified the AWS production engineering team and are monitoring the issue to ensure they resolve the issue promptly. Telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter for GCP telemetry.

2. 7 aprile 2026 alle ore 02:19 UTCmonitoring

   We are monitoring the system to confirm that it is returning to normal operations.

3. 7 aprile 2026 alle ore 03:34 UTCresolved

   This incident has been resolved.

1. 4 dicembre 2025 alle ore 22:33 UTCmonitoring

   We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 5 dicembre 2025 alle ore 01:56 UTCresolved

   This incident has been resolved.

1. 11 novembre 2025 alle ore 12:33 UTCmonitoring

   We are currently experiencing data processing delays, resulting in late detection notification to some customers.

2. 11 novembre 2025 alle ore 12:57 UTCresolved

   This incident has been resolved.

1. 31 ottobre 2025 alle ore 18:17 UTCidentified

   We have identified an issue that is causing intermittent delays in processing cloud and identity data. We are actively working on a fix. Detections may be delayed.

2. 31 ottobre 2025 alle ore 21:55 UTCidentified

   We are continuing to work on a fix for this issue.

3. 1 novembre 2025 alle ore 12:28 UTCresolved

   This incident has been resolved.

1. 29 ottobre 2025 alle ore 17:16 UTCinvestigating

   We are aware of a reported degradation with the manage.office.com domain that is impacting some Microsoft Office 365 services. At this time telemetry and detections for Microsoft Office 365 External Service Integrations may be delayed.

2. 29 ottobre 2025 alle ore 21:43 UTCmonitoring

   Microsoft Office 365 external service integrations are now functioning as expected. Detections may be delayed as we process the backlog.

3. 29 ottobre 2025 alle ore 22:18 UTCresolved

   This incident has been resolved.

1. 27 ottobre 2025 alle ore 21:06 UTCidentified

   We identified an issue impacting data processing for Google Workspace customers and have implemented a fix. Detections may be delayed.

2. 27 ottobre 2025 alle ore 22:18 UTCresolved

   This incident has been resolved.

1. 24 ottobre 2025 alle ore 16:17 UTCmonitoring

   We are processing a large backlog of data and detections may be delayed.

2. 24 ottobre 2025 alle ore 21:53 UTCresolved

   This incident has been resolved.

1. 20 ottobre 2025 alle ore 16:38 UTCmonitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 20 ottobre 2025 alle ore 22:55 UTCresolved

   This incident has been resolved. Services are operating as expected.

1. 20 ottobre 2025 alle ore 10:09 UTCmonitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 20 ottobre 2025 alle ore 10:31 UTCresolved

   This incident has been resolved. Services are operating as expected.

1. 15 ottobre 2025 alle ore 21:20 UTCinvestigating

   We are currently investigating an issue with some pages being unavailable in the Red Canary portal. We will update this incident as more information becomes available.

2. 15 ottobre 2025 alle ore 21:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 15 ottobre 2025 alle ore 23:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 ottobre 2025 alle ore 00:56 UTCresolved

   This incident has been resolved.

1. 18 settembre 2025 alle ore 18:18 UTCidentified

   We have identified an issue that is causing the Red Canary web portal and API requests to return errors intermittently for some customers. We are implementing a fix and will update this incident upon resolution of the impact.

2. 18 settembre 2025 alle ore 18:40 UTCresolved

   This incident has been resolved.

1. 10 settembre 2025 alle ore 17:39 UTCidentified

   We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.

2. 10 settembre 2025 alle ore 18:30 UTCresolved

   Our fix has been implemented, tested, and deployed. We've validated the portal is no longer degraded and pages that may have appeared to be missing are present.

1. 13 agosto 2025 alle ore 20:49 UTCidentified

   SentinelOne declared an incident earlier today that has caused delays in receiving data from their platform: https://status.sentinelone.com/incidents/b03z8dft06hs We have engaged SentinelOne to determine how large their backlogs are and when we can expect to see data flow resume. We will update this incident as we learn more. Detections based on SentinelOne data may be delayed.

2. 14 agosto 2025 alle ore 19:02 UTCresolved

   This incident has been resolved. SentinelOne has fixed the issue on their end, processed their backlog, and we are receiving data again.

1. 12 agosto 2025 alle ore 15:35 UTCinvestigating

   We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.

2. 12 agosto 2025 alle ore 17:38 UTCresolved

   We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.

1. 18 luglio 2025 alle ore 16:31 UTCinvestigating

   We are tracking an outage with Broadcom that is affecting authentication to Carbon Black Cloud environments. Active Remediation response actions may be delayed.

2. 18 luglio 2025 alle ore 16:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 luglio 2025 alle ore 16:53 UTCinvestigating

   A link to the Broadcom status can be found here: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

4. 18 luglio 2025 alle ore 17:02 UTCidentified

   Broadcom has updated the status to Identified. We are tracking process. https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

5. 18 luglio 2025 alle ore 18:44 UTCmonitoring

   Broadcom has implemented a fix and we are monitoring progress. Broadcom Status Page: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

6. 18 luglio 2025 alle ore 19:46 UTCresolved

   This incident has been resolved.