Cronologia delle interruzioni di Screencastify

1. 14 settembre 2026 alle ore 18:46 UTCidentified

   Abbiamo identificato un problema in cui alcuni utenti possono ricevere un messaggio “Autorizzazione bloccata: errore di autorizzazione” quando si tenta di accedere a Screencastify o concedere autorizzazioni di Google Drive. Il nostro team di Ingegneria ha identificato la causa e sta lavorando verso una risoluzione permanente. Workaround: Gli utenti interessati possono ripristinare l'accesso rimuovendo Screencastify dalle loro connessioni account Google e quindi riconnettendo il loro account: Visita il tuo account Google e naviga in Sicurezza → Le tue connessioni a applicazioni e servizi di terze parti. Selezionare Screencastify e scegliere Elimina tutte le connessioni o Rimuovi l'accesso. Torna a Screencastify e seleziona Accedi con Google. Selezionare il tuo account Google e accettare i suggerimenti per ripristinare l'accesso. Qui forniremo aggiornamenti aggiuntivi come il nostro team di Ingegneria lavora verso una risoluzione permanente.

2. 16 settembre 2026 alle ore 15:52 UTCmonitoring

   Il nostro team di Ingegneria ha implementato una correzione permanente per il problema di autorizzazione di Google e stiamo monitorando i risultati. Come parte della risoluzione, gli utenti interessati possono avere bisogno di aggiornare le loro autorizzazioni di Google Drive. Se richiesto di riconnettere o riautorizzare Screencastify, si prega di accedere con Google e accettare le autorizzazioni richieste. Se si continua a ricevere un messaggio "Autorizzazione bloccata: errore di autorizzazione", rimuovere Screencastify dalle connessioni del proprio account Google e riconnettersi: 1. Navigare a Google Account → Sicurezza → Le vostre connessioni a applicazioni e servizi di terze parti. 2. Selezionare Screencastify e scegliere Elimina tutte le connessioni o Rimuovi l'accesso. 3. Torna a Screencastify e seleziona Accedi con Google. 4. Selezionare il tuo account Google e accettare i suggerimenti per ripristinare l'accesso. I video memorizzati in Google Drive possono anche essere temporaneamente non disponibili per la riproduzione fino a quando il proprietario del video ha firmato e ripristinato le autorizzazioni di Drive. Continueremo il monitoraggio per qualsiasi impatto rimanente.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 settembre 2026 alle ore 17:27 UTCinvestigating

   Stiamo indagando su un problema in cui la webcam potrebbe non apparire come previsto quando si avvia una registrazione a schermo intero. Il nostro team sta attivamente lavorando per identificare e risolvere il problema. Workaround: Se la tua webcam non appare, apri gli strumenti di disegno, spegni la fotocamera e poi riaccendila. La webcam dovrebbe quindi visualizzare come previsto. Forniamo aggiornamenti aggiuntivi qui come diventano disponibili.

2. 15 settembre 2026 alle ore 17:42 UTCidentified

   Il nostro team ha identificato una correzione per il problema causando la webcam di non apparire durante le registrazioni a schermo intero. Forniamo un altro aggiornamento una volta che la correzione è stata rilasciata.

3. 16 settembre 2026 alle ore 15:30 UTCmonitoring

   La correzione per la webcam che non appare durante le registrazioni a schermo intero è stato rilasciato per gli utenti Chrome. Gli utenti Chrome dovrebbero garantire che stanno utilizzando l'ultima versione dell'estensione Screencastify per ricevere la correzione. Non è richiesta alcuna azione aggiuntiva. La correzione per gli utenti di Microsoft Edge è ancora in attesa di approvazione e pubblicazione. Continueremo il monitoraggio e fornirà un altro aggiornamento una volta che l'estensione Edge è stata rilasciata.

4. 18 settembre 2026 alle ore 16:48 UTCresolved

   La correzione per la webcam che non appare durante le registrazioni a schermo intero è ora disponibile sia per gli utenti Chrome e Microsoft Edge. Gli utenti dovrebbero assicurarsi di utilizzare l'ultima versione dell'estensione Screencastify per ricevere la correzione. Non è richiesta alcuna azione aggiuntiva. Questo incidente è ora risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 agosto 2026 alle ore 20:07 UTCinvestigating

   Stiamo indagando i rapporti che alcuni utenti potrebbero non ricevere il loro account e-mail di verifica quando si registrano per Screencastify, impedendo loro di completare il processo di registrazione. Il nostro team di ingegneri sta indagando attivamente sulla causa sottostante. Se sei interessato, non puoi ricevere l'email di verifica dopo aver creato il tuo account. Forniremo aggiornamenti su questa pagina come ulteriori informazioni diventano disponibili.

2. 12 agosto 2026 alle ore 18:28 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 5 settembre 2026 alle ore 11:50 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 19:24 UTCresolved

   Abbiamo risolto un incidente che ha interessato il login, la riproduzione video e la registrazione. Durante questo incidente, alcuni utenti non sono stati in grado di firmare, accedere alle registrazioni esistenti, o creare nuove registrazioni. Il nostro team di ingegneria ha identificato il problema, implementato un fix e confermato che tutti i servizi interessati sono stati ripristinati. Ci scusiamo per la rottura e apprezziamo la vostra pazienza mentre abbiamo lavorato per risolvere il problema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 agosto 2025 alle ore 17:07 UTCresolved

   Our host, Google Cloud, was experiencing an outage resulting in a complete outage of the Screencastify webapp and extension.

1. 19 settembre 2024 alle ore 14:20 UTCidentified

   Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.

2. 19 settembre 2024 alle ore 16:52 UTCresolved

   We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly. Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at [email protected].

1. 17 maggio 2024 alle ore 15:41 UTCidentified

   There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in. Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.

2. 17 maggio 2024 alle ore 17:04 UTCmonitoring

   We have successfully implemented a fix to address the issues affecting some users. Normal functionality has been restored as of 11am CT. To see the fix, please update the Screencastify extension to the latest version. Our team will continue to monitor our logs closely to ensure that the fix remains effective and that no further issues arise.

3. 17 maggio 2024 alle ore 19:58 UTCresolved

   This incident has been resolved. If you have any questions, please contact us at [email protected].

1. 13 marzo 2024 alle ore 16:18 UTCinvestigating

   We have received reports that some paid users are experiencing access issues and are seeing the free version of Screencastify instead. Our team is actively investigating the issue and working on a solution to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.

2. 13 marzo 2024 alle ore 18:34 UTCresolved

   Our team successfully identified and implemented a fix for the issue at 11:09am PT / 1:09pm CT. Since the resolution, we've been closely monitoring logs and can confirm that everything is now considered resolved. We apologize for any inconvenience this may have caused. If you encounter any further issues or have any questions, please don't hesitate to reach out to Screencastify support for assistance.

1. 2 gennaio 2024 alle ore 21:17 UTCidentified

   We are aware some users are currently experiencing difficulties with video playback on the Watch Page, encountering either a grey screen or an error message. Our team has identified the root cause of this issue and is actively working on implementing a solution.

2. 3 gennaio 2024 alle ore 04:14 UTCresolved

   The team implemented a fix at 7:30pm PT / 9:30pm CT and this issue is considered resolved. Please let us know if you continue to experience any issues by contacting our support team at [email protected]. We are so sorry for any inconvenience this issue may have caused you or your team.

1. 4 dicembre 2023 alle ore 17:23 UTCinvestigating

   We are currently experiencing 4 known issues: 1. Slow Load Times 2. Difficulties Accessing Paid Subscriptions 3. Challenges Accessing or Managing the License Manager Page 4. Errors Submitting the Onboarding Survey Our team is committed to resolving these issues as quickly as possible, and we appreciate your patience and understanding. Please stay tuned for further updates.

2. 4 dicembre 2023 alle ore 21:00 UTCresolved

   Our team has successfully implemented a fix for the reported issues. The resolution was applied at 11 am PT / 1 pm CT, and we have been actively monitoring the system logs since then. As of now, we have not observed any additional issues, and we consider the reported issues resolved. Please do not hesitate to reach out to our support team at [email protected] if you have any questions or are experiencing any issues.

1. 1 dicembre 2023 alle ore 16:32 UTCidentified

   We acknowledge that some users are currently encountering the following issues: 1. Slow load times 2. Difficulties accessing paid subscriptions 3. Challenges accessing or managing the License Manager page 4. Errors when attempting to submit the onboarding survey Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

2. 1 dicembre 2023 alle ore 20:30 UTCresolved

   Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services. If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at [email protected].

1. 28 novembre 2023 alle ore 19:12 UTCidentified

   We are aware that some users are currently experiencing: 1) slow load times; 2) difficulties accessing their paid subscriptions; and/or, 3) accessing or managing the License Manager page. Our team is actively investigating the issue and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

2. 28 novembre 2023 alle ore 21:17 UTCresolved

   We're pleased to inform you that our team has successfully implemented a fix, and services are now back to normal. You should no longer experience the previously reported issues. We appreciate your patience and understanding during this brief interruption. If you encounter any lingering issues or have further concerns, please don't hesitate to reach out to our support team at [email protected].

1. 27 aprile 2023 alle ore 14:58 UTCinvestigating

   We are aware some users may be experiencing long load times, resulting in error messages. Our team is actively investigating the root cause. We will provide an update once we have more information to share.

2. 27 aprile 2023 alle ore 17:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 aprile 2023 alle ore 18:56 UTCresolved

   This incident is now resolved. We sincerely apologize for any impact this issue may have caused you.

1. 26 aprile 2023 alle ore 14:57 UTCinvestigating

   Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions. In the meantime, you can share the Drive link instead of the Watch Page link. The team is investigating the issue - we will provide an update once we have more information.

2. 26 aprile 2023 alle ore 19:47 UTCmonitoring

   There was an impact to multiple Google Cloud services causing disruption to our services. We worked closely with Google Support and a solution has been implemented. We will continue to monitor and ensure stability.

3. 26 aprile 2023 alle ore 21:51 UTCresolved

   We monitored the fix Google implemented and this issue is now considered resolved. We apologize for the impact this issue may have caused you.

1. 24 aprile 2023 alle ore 18:05 UTCinvestigating

   Some users may experience long load times and/or receive error messages. Our team is urgently investigating the root cause. We will provide an update once we have more information to share. Note: Refreshing the page might help.

2. 24 aprile 2023 alle ore 18:32 UTCmonitoring

   We were able to identify the root cause and a fix has been implemented. We will monitor for the next hour to confirm full stability.

3. 24 aprile 2023 alle ore 19:55 UTCresolved

   We monitored the implemented fix, and all issues are now resolved. We apologize for the impact this issue may have caused you! If you are still experiencing issues, please contact our Support squad at [email protected].

1. 20 aprile 2023 alle ore 17:30 UTCinvestigating

   We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.

2. 20 aprile 2023 alle ore 18:30 UTCmonitoring

   We have identified the root cause of this issue and have implemented a solution - load times are now stable. Our engineering team will continue to monitor the outcome of this solution.

3. 20 aprile 2023 alle ore 20:47 UTCresolved

   Over the last couple of hours, we monitored the fix and this issue is resolved. We apologize for any impact this may have caused you. If you encounter any other issues, please contact Screencastify Support via [email protected].

1. 28 febbraio 2023 alle ore 21:12 UTCidentified

   We’re aware that some users are experiencing issues (loading error) viewing Watch Page links for some videos. Our engineering team has identified the root cause of this issue and is currently working to implement a solution. As a temporary workaround, please share the Google Drive link instead of the Watch Page link. Please note that the Drive link does not support the use of Interactive Questions or Viewer Analytics.

2. 28 febbraio 2023 alle ore 21:59 UTCmonitoring

   Our team implemented a fix and the Watch Page links are successfully loading. We will continue to monitor and will provide an update when we are confident in the fix.

3. 28 febbraio 2023 alle ore 23:20 UTCresolved

   Over the last hour, we monitored the implemented fix and our engineering team has resolved this issue. We apologize for the inconvenience or impact this may have caused. If you experience any further issues, please contact Support at [email protected].

1. 13 febbraio 2023 alle ore 18:28 UTCidentified

   We're aware that some users are experiencing issues accessing our Editor tool, resulting in a 502 Server Error. We have identified the root cause of this issue and are currently working to implement a solution.

2. 13 febbraio 2023 alle ore 19:55 UTCresolved

   Our Engineering team implemented a fix around 11:10am PT / 1:10pm CT and we have since monitored the progress to ensure stability. We believe this issue is now resolved. We recommend refreshing Editor and/or logging out and back in to ensure you're able to access Editor. If you continue to experience any additional issues, please contact us at [email protected] We're so sorry for the impact this issue may have caused you.

1. 15 dicembre 2021 alle ore 20:31 UTCinvestigating

   Hey there 👋 We're aware that some users are experiencing issues: 1) Video Management Page: Copy Share Link, Interactive Questions & Captions links do not work; 2) Refreshing the page results in a grey screen on Video Management Page and/or My Recordings; 3) Video Management Page: Privacy settings look like they’ve updated, but if you reload the page, the privacy settings did not save; 4) Extension may indicate you are not signed in and does not respond; and/or, 5) Extension freezes. The team is urgently investigating these issues and has a few fixes ready for deployment. We will provide another update soon. We are so sorry for the impact these issues may be causing you and your team. Thanks from the Screencastify Team

2. 16 dicembre 2021 alle ore 18:30 UTCresolved

   We are happy to report we implemented a fix and monitored it over the last couple of hours. These issues are now resolved. 🎉 Please update to the latest extension version.

1. 18 ottobre 2021 alle ore 17:15 UTCinvestigating

   Hi 👋 We are aware of an issue preventing some users from viewing videos on the Watch Page. 😖 The team has identified the root cause and are working to implement a fix. We assure you, your video(s) are not lost. In the meantime, please download your videos or share your video with a Google Drive link as a temporary workaround. We will post an update once the fix has been implemented. --Screencastify Squad

2. 18 ottobre 2021 alle ore 17:15 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 ottobre 2021 alle ore 21:21 UTCidentified

   Hey there👋 The engineering team has implemented a fix that is still processing that will enable some users to view videos on the Watch Page. We will provide you with another update once the fix has been fully implemented. for all users

4. 19 ottobre 2021 alle ore 22:17 UTCresolved

   After our team implemented a fix, we actively monitored the results to ensure full resolution. We're happy to report viewing videos on the Watch Page has now been restored! 🥳 Thanks for hanging in there as our team implemented a resolution!