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    Cronologia delle interruzioni di Secureframe

    49 Secureframe incidents · luglio 2022 — official updates, affected components, duration and resolution details.

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    Elevated errors with third party vendor

    Inizio 10 luglio 2026 alle ore 17:25 UTC · 1h 32m

    OutageIncidente critico
    Componenti interessati
    Web ApplicationAPITrust
    1. 10 luglio 2026 alle ore 17:25 UTCmonitoring

      We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

    2. 10 luglio 2026 alle ore 17:27 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 10 luglio 2026 alle ore 18:29 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.

    4. 10 luglio 2026 alle ore 18:37 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.

    5. 10 luglio 2026 alle ore 18:57 UTCresolved

      The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

    Secureframe Agent devices missing from inventory

    Inizio 9 giugno 2026 alle ore 18:39 UTC · 7h 32m

    OutageIncidente maggiore
    Componenti interessati
    Secureframe Agent
    1. 9 giugno 2026 alle ore 18:39 UTCidentified

      We've identified an issue where some devices managed by the Secureframe Agent dropped out of asset inventory, which is causing related tests to fail.

    2. 10 giugno 2026 alle ore 02:11 UTCresolved

      This incident has been resolved.

    Sign in issues with "Sign in with Microsoft"

    Inizio 27 maggio 2026 alle ore 19:12 UTC · 33m

    Pending
    Componenti interessati
    Web Application
    1. 27 maggio 2026 alle ore 19:12 UTCinvestigating

      We are aware of issues with using the "Sign in with Microsoft" login to the Secureframe application. We have identified a cause and we are starting mitigation

    2. 27 maggio 2026 alle ore 19:21 UTCidentified

      The issue is identified, and we are also seeing Microsoft Intune syncs failing due to a similar issue. Both fixes are forthcoming shortly.

    3. 27 maggio 2026 alle ore 19:23 UTCidentified

      Azure Devops syncs are similarly affected, with the same fix planned.

    4. 27 maggio 2026 alle ore 19:39 UTCmonitoring

      A fix has been implemented and we are monitoring.

    5. 27 maggio 2026 alle ore 19:44 UTCresolved

      This incident has been resolved.

    Cloud Sync Failures - Secureframe Platform

    Inizio 1 aprile 2026 alle ore 16:11 UTC · 25m

    Pending
    Componenti interessati
    Web Application
    1. 1 aprile 2026 alle ore 16:11 UTCidentified

      We have identified an issue where Cloud Syncs failed overnight, and may have incorrectly updated Cloud Test statuses.

    2. 1 aprile 2026 alle ore 16:24 UTCidentified

      We have started remediation to resync these connections across the plaform.

    3. 1 aprile 2026 alle ore 16:36 UTCresolved

      This incident has been resolved, and tests should now show the correct values.

    Secureframe Agent - UK - syncs are not working

    Inizio 23 febbraio 2026 alle ore 19:03 UTC · 3h 16m

    OutageIncidente maggiore
    Componenti interessati
    Secureframe Agent
    1. 23 febbraio 2026 alle ore 19:03 UTCidentified

      We have identified the issue and are working on a remediation now.

    2. 23 febbraio 2026 alle ore 21:17 UTCidentified

      We are continuing to work on the fix for this issue.

    3. 23 febbraio 2026 alle ore 22:19 UTCresolved

      This incident has been resolved.

    Issues with Google Workspace connections

    Inizio 20 gennaio 2026 alle ore 16:59 UTC · 7h 1m

    OutageIncidente maggiore
    Componenti interessati
    Web Application
    1. 20 gennaio 2026 alle ore 16:59 UTCidentified

      We have identified an issue with Secureframe integrations being disconnected from Google Workspaces, this issue has been corrected and we will reconnect any disconnected integrations affected.

    2. 20 gennaio 2026 alle ore 20:27 UTCidentified

      We are deploying a fix for this shortly - this fix will automatically reconnect these disconnected integrations.

    3. 20 gennaio 2026 alle ore 23:49 UTCmonitoring

      A fix has been implemented and is rolling out to all affected customers.

    4. 21 gennaio 2026 alle ore 00:00 UTCresolved

      This incident has been resolved.

    Personnel Page Crashing for US/UK users

    Inizio 12 dicembre 2025 alle ore 18:51 UTC · 2h 21m

    OutageIncidente maggiore
    Componenti interessati
    Web Application
    1. 12 dicembre 2025 alle ore 18:51 UTCinvestigating

      We are currently investigating this issue.

    2. 12 dicembre 2025 alle ore 19:57 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 dicembre 2025 alle ore 20:13 UTCidentified

      The issue has been identified and we are implementing a fix.

    4. 12 dicembre 2025 alle ore 20:30 UTCidentified

      We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

    5. 12 dicembre 2025 alle ore 21:12 UTCresolved

      This incident has been resolved.

    Increased error rates with login

    Inizio 5 dicembre 2025 alle ore 09:22 UTC · 14m

    OutageIncidente maggiore
    Componenti interessati
    Web Application
    1. 5 dicembre 2025 alle ore 09:22 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 5 dicembre 2025 alle ore 09:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 dicembre 2025 alle ore 09:36 UTCresolved

      This incident has been resolved.

    Secureframe US and UK appplications unavailable

    Inizio 18 novembre 2025 alle ore 12:11 UTC · 2h 34m

    OutageIncidente maggiore
    Componenti interessati
    Web Application
    1. 18 novembre 2025 alle ore 12:11 UTCidentified

      Cloudflare, which serves all Secureframe application services, is experiencing a global connectivity issue. You may experience errors while attempting to use the Secureframe application. We are monitoring this situation.

    2. 18 novembre 2025 alle ore 12:13 UTCidentified

      Cloudflare is working on this issue, this status will be updated as the Cloudflare status impacts the Secureframe application. You may experience intermittent issues using the Secureframe application. See https://www.cloudflarestatus.com/ for more information.

    3. 18 novembre 2025 alle ore 12:24 UTCidentified

      Cloudflare is still investigating the issue. For more information, see https://www.cloudflarestatus.com/

    4. 18 novembre 2025 alle ore 12:29 UTCidentified

      Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. For more information, see https://www.cloudflarestatus.com/

    5. 18 novembre 2025 alle ore 12:39 UTCidentified

      The Secureframe application should be generally available in the US and UK regions. For more information, see https://www.cloudflarestatus.com/

    6. 18 novembre 2025 alle ore 13:22 UTCmonitoring

      Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/

    7. 18 novembre 2025 alle ore 13:41 UTCmonitoring

      The Secureframe application continues to be affected by the widespread Cloudflare outage. We are monitoring the situation at this time. The Secureframe app in the US and UK regions is currently unavailable.

    8. 18 novembre 2025 alle ore 14:45 UTCresolved

      Cloudflare has implemented a fix to their service. The Secureframe app is functioning normally at this time.

    Company Tests/Test Library May Show Incomplete Results

    Inizio 6 febbraio 2025 alle ore 15:41 UTC · 4h 39m

    IssuesIncidente minore
    Componenti interessati
    Web Application
    1. 6 febbraio 2025 alle ore 15:41 UTCidentified

      Some data in Company Test and Test Libraries may not be showing in the application. We have a mitigation strategy in place and are updating data now.

    2. 6 febbraio 2025 alle ore 16:21 UTCidentified

      We are continuing to work on this issue.

    3. 6 febbraio 2025 alle ore 16:41 UTCmonitoring

      We are currently remediating this issue, and users should start seeing more tests data, and can manually refresh tests in the app as needed.

    4. 6 febbraio 2025 alle ore 17:29 UTCmonitoring

      Remediation is still in progress. Overall the application is operational.

    5. 6 febbraio 2025 alle ore 18:51 UTCmonitoring

      Most data has been restored at this time, and we estimate full restoration within the next 2 hours.

    6. 6 febbraio 2025 alle ore 19:48 UTCmonitoring

      The remediation is nearing completion. This status will be updated when complete.

    7. 6 febbraio 2025 alle ore 20:20 UTCresolved

      This incident has been resolved.

    Degraded Web Application

    Inizio 23 gennaio 2025 alle ore 23:53 UTC · 40m

    Pending
    Componenti interessati
    Web Application
    1. 23 gennaio 2025 alle ore 23:53 UTCinvestigating

      We are currently investigating this issue

    2. 24 gennaio 2025 alle ore 00:33 UTCresolved

      This incident has been resolved.

    Dashboard: Tests and Frameworks showing 0 findings

    Inizio 2 ottobre 2024 alle ore 12:05 UTC · 3h 47m

    IssuesIncidente minore
    Componenti interessati
    Web Application
    1. 2 ottobre 2024 alle ore 12:05 UTCinvestigating

      We are currently investigating this issue. Other parts of the application are functioning normally.

    2. 2 ottobre 2024 alle ore 12:22 UTCidentified

      We are investigating a possible remediation to this issue.

    3. 2 ottobre 2024 alle ore 13:51 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2 ottobre 2024 alle ore 14:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2 ottobre 2024 alle ore 15:52 UTCresolved

      This incident has been resolved.

    New integration connections are not showing up in the UI

    Inizio 1 ottobre 2024 alle ore 17:43 UTC · 1h 16m

    IssuesIncidente minore
    Componenti interessati
    Web ApplicationAPI
    1. 1 ottobre 2024 alle ore 17:43 UTCidentified

      We have had reports of integration connections not showing up in the UI. The engineering team has identified the issue and is working on a fix.

    2. 1 ottobre 2024 alle ore 18:59 UTCresolved

      This incident has been resolved.

    Office365: Some user logins and some integration syncs failing

    Inizio 20 agosto 2024 alle ore 15:00 UTC · 1h 25m

    OutageIncidente maggiore
    Componenti interessati
    Web Application
    1. 20 agosto 2024 alle ore 15:00 UTCinvestigating

      We are currently investigating this error.

    2. 20 agosto 2024 alle ore 15:02 UTCidentified

      The issue has been identified and we are working on a resolution.

    3. 20 agosto 2024 alle ore 16:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20 agosto 2024 alle ore 16:25 UTCresolved

      This incident has been resolved.

    A subset of customers have incorrect tests showing up in Secureframe

    Inizio 7 agosto 2024 alle ore 14:07 UTC · 3h 7m

    Pending
    Componenti interessati
    Web ApplicationAPI
    1. 7 agosto 2024 alle ore 14:07 UTCinvestigating

      We are currently investigating this issue

    2. 7 agosto 2024 alle ore 14:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 agosto 2024 alle ore 14:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 agosto 2024 alle ore 17:14 UTCresolved

      This incident has been resolved.

    Performance Degradation of Test Refreshes

    Inizio 6 agosto 2024 alle ore 17:53 UTC · 4h 9m

    IssuesIncidente minore
    Componenti interessati
    Web Application
    1. 6 agosto 2024 alle ore 17:53 UTCidentified

      The issue has been identified and we are working on a resolution.

    2. 6 agosto 2024 alle ore 19:08 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 agosto 2024 alle ore 20:42 UTCidentified

      We are deploying a fix for this issue.

    4. 6 agosto 2024 alle ore 21:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 agosto 2024 alle ore 22:02 UTCresolved

      This incident has been resolved.

    Trust Center pages not fully loading

    Inizio 24 maggio 2024 alle ore 22:36 UTC · 16m

    OutageIncidente critico
    Componenti interessati
    Trust
    1. 24 maggio 2024 alle ore 22:36 UTCinvestigating

      We are currently investigating this issue.

    2. 24 maggio 2024 alle ore 22:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 maggio 2024 alle ore 22:52 UTCresolved

      This incident has been resolved

    Application intermittently unresponsive

    Inizio 14 maggio 2024 alle ore 13:30 UTC · 3h 26m

    IssuesIncidente minore
    Componenti interessati
    Web Application
    1. 14 maggio 2024 alle ore 13:30 UTCinvestigating

      We are investigating an issue where the application may be unresponsive or unavailable for short periods.

    2. 14 maggio 2024 alle ore 14:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 maggio 2024 alle ore 15:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 maggio 2024 alle ore 16:57 UTCresolved

      This incident has been resolved.

    Secureframe Web Application in degraded state

    Inizio 13 maggio 2024 alle ore 14:43 UTC · 2h 26m

    Pending
    Componenti interessati
    Web Application
    1. 13 maggio 2024 alle ore 14:43 UTCinvestigating

      We are currently investigating this issue

    2. 13 maggio 2024 alle ore 14:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 maggio 2024 alle ore 17:09 UTCresolved

      This incident has been resolved and all services are operating normally.

    Controls page in degraded state

    Inizio 6 maggio 2024 alle ore 19:27 UTC · 35m

    IssuesIncidente minore
    Componenti interessati
    Web Application
    1. 6 maggio 2024 alle ore 19:27 UTCinvestigating

      We are currently seeing the Controls page load on multiple company instances, but produces an infinite spinner.

    2. 6 maggio 2024 alle ore 19:42 UTCidentified

      We have identified the issue, and are rolling out a fix.

    3. 6 maggio 2024 alle ore 19:50 UTCmonitoring

      A fix has been implemented and we are monitoring to confirm the fix holds.

    4. 6 maggio 2024 alle ore 20:01 UTCresolved

      This incident has been resolved.